Smartsupp vs JivoChat (2024 Comparison)
Smartsupp offers a user-friendly interface and affordable pricing plans, making it an excellent choice for small to medium businesses. Its video recording feature provides valuable insights into customer behavior.
- User-friendly interface
- Affordable pricing plans
- Video recording feature
- Limited multi-channel support
- Basic CRM integration
Free plan?
YesStarting price
$14 per month
JivoChat provides comprehensive multi-channel support and advanced CRM integration, making it ideal for larger enterprises. Its 24/7 customer support ensures assistance is always available.
- Comprehensive multi-channel support
- Advanced CRM integration
- 24/7 customer support
- Higher pricing plans
- No video recording feature
Free plan?
YesStarting price
$19 per month per userWhat is Smartsupp?
Smartsupp is a live chat and chatbot solution designed to enhance customer engagement on your website. It offers a seamless way to connect with visitors, answer their queries, and provide real-time support. With features like video recordings and automated messages, Smartsupp helps businesses understand customer behavior and improve service quality. It's particularly beneficial for e-commerce sites looking to boost sales and customer satisfaction.
What is JivoChat?
JivoChat is a comprehensive communication tool that integrates live chat, phone, email, and social media into one platform. It helps businesses manage customer interactions efficiently, ensuring no query goes unanswered. JivoChat's real-time chat capabilities, coupled with its CRM integration, make it a powerful tool for improving customer service and increasing sales. It's ideal for businesses seeking a unified communication solution to streamline their customer support processes.
Pros and Cons of Smartsupp vs JivoChat
Pros & Cons of Smartsupp
- Smartsupp offers an intuitive and easy-to-navigate interface, making it accessible for users of all skill levels. This simplicity ensures that you can quickly set up and start using the platform without any hassle.
- Smartsupp provides cost-effective pricing plans that cater to small and medium-sized businesses, allowing you to access essential features without breaking the bank. This affordability makes it an attractive option for budget-conscious users.
- The video recording feature in Smartsupp allows you to capture and analyze visitor sessions, providing valuable insights into customer behavior. This feature helps you identify areas for improvement and optimize your website's user experience.
- While Smartsupp offers basic multi-channel capabilities, it lacks the depth and integration options found in other platforms. This limitation may hinder your ability to manage customer interactions across various channels effectively.
- Smartsupp's CRM integration is relatively basic, which may not meet the needs of businesses requiring more advanced data management and customer relationship features. This limitation could impact your ability to streamline customer interactions.
Pros & Cons of JivoChat
- JivoChat excels in providing comprehensive multi-channel support, allowing you to manage customer interactions across chat, phone, email, and social media from a single platform. This feature enhances your ability to deliver seamless customer service.
- JivoChat offers advanced CRM integration, enabling you to connect with a wide range of CRM platforms. This seamless integration allows you to manage customer data and interactions more efficiently, improving your overall customer relationship management.
- JivoChat provides 24/7 customer support, ensuring that assistance is always available when you need it. This round-the-clock support is particularly beneficial for businesses operating in different time zones or requiring immediate assistance.
- JivoChat's pricing plans are higher compared to some competitors, which may be a consideration for budget-conscious businesses. However, the extensive features and integrations offered may justify the cost for larger enterprises.
- Unlike some competitors, JivoChat does not offer a video recording feature, which may limit your ability to analyze visitor sessions and gain insights into customer behavior. This absence could impact your website optimization efforts.
Smartsupp vs JivoChat: At A Glance
Value to Price
Smartsupp offers a competitive pricing model that aligns well with its feature set, making it a cost-effective choice for small to medium businesses. JivoChat, on the other hand, provides a slightly higher value with its extensive integration capabilities and multi-channel support, justifying its price for larger enterprises. If you're looking for a budget-friendly option with essential features, Smartsupp is a great choice.
Ease of Use
Both Smartsupp and JivoChat are designed with user-friendliness in mind. Smartsupp's interface is intuitive, making it easy for new users to navigate. JivoChat, however, takes it a step further with a more streamlined setup process and a user-friendly dashboard, making it ideal for those who prioritize ease of use. If you want a tool that's easy to set up and use, JivoChat is the way to go.
Functionality
Smartsupp provides robust live chat features, including video recordings and automated messages, which are great for understanding customer behavior. JivoChat excels with its multi-channel communication capabilities, allowing businesses to manage interactions across various platforms. If your business requires comprehensive communication tools, JivoChat is the better option.
Scalability
Smartsupp is well-suited for small to medium-sized businesses, offering features that grow with your needs. JivoChat, however, is designed to scale with larger enterprises, providing advanced features and integrations that support business growth. If scalability is a priority, JivoChat is the superior choice.
Integrations
Smartsupp offers a decent range of integrations with popular platforms, making it easy to connect with existing tools. JivoChat, however, provides a broader range of integrations, including CRM and social media platforms, enhancing its versatility. If you need extensive integration options, JivoChat is the better choice.
Customer Support
Both Smartsupp and JivoChat offer reliable customer support, but JivoChat stands out with its 24/7 availability and multilingual support, ensuring assistance is always at hand. If round-the-clock support is crucial for your business, JivoChat is the better option.
Security
Smartsupp and JivoChat both prioritize security, offering features like data encryption and secure data storage. JivoChat, however, provides additional security measures, such as two-factor authentication, making it a more secure choice for businesses handling sensitive information. If security is a top concern, JivoChat is the better option.
Overall Rating
Overall, both Smartsupp and JivoChat are excellent tools for enhancing customer communication. Smartsupp is ideal for small to medium businesses looking for a cost-effective solution, while JivoChat is better suited for larger enterprises seeking comprehensive communication features and integrations.
Smartsupp vs JivoChat: A Detailed Breakdown of Key Features
Live Chat
Smartsupp offers a robust live chat feature that allows you to engage with website visitors in real-time, enhancing customer interaction. JivoChat, however, takes it a step further with its multi-channel live chat capabilities, allowing you to manage conversations across various platforms seamlessly. If you're looking for a more integrated live chat solution, JivoChat is the better choice.
Chatbot
Smartsupp's chatbot feature is designed to automate responses and handle common queries, freeing up your time for more complex issues. JivoChat's chatbot, on the other hand, offers more advanced customization options, allowing you to tailor responses to specific customer needs. If you need a more customizable chatbot solution, JivoChat is the way to go.
Video Recordings
Smartsupp provides video recordings of visitor sessions, offering valuable insights into customer behavior and helping you improve your website's user experience. JivoChat does not offer this feature, making Smartsupp the better choice if video recordings are important to your business strategy.
Multi-Channel Support
JivoChat excels in multi-channel support, allowing you to manage customer interactions across chat, phone, email, and social media from a single platform. Smartsupp offers basic multi-channel capabilities but lacks the depth of integration that JivoChat provides. If comprehensive multi-channel support is crucial, JivoChat is the superior option.
CRM Integration
Both Smartsupp and JivoChat offer CRM integration, but JivoChat provides a more seamless experience with its extensive list of supported CRM platforms. This makes it easier to manage customer data and interactions. If CRM integration is a priority, JivoChat is the better choice.
Automated Messages
Smartsupp's automated messaging feature allows you to send pre-set responses to common queries, improving response times. JivoChat also offers automated messages but with more advanced customization options, enabling you to create more personalized interactions. If you need more flexibility in automated messaging, JivoChat is the better option.
Pricing Comparison of Smartsupp and JivoChat
We’ve compiled the pricing tables and highlighted the key features of both Smartsupp and JivoChat to aid in your decision-making process. Let’s explore what each platform has to offer.
Smartsupp Pricing Plans
- FB Messenger Integration to manage chats from one place.
- Automatic messages to engage visitors effectively.
- Unlimited agents for handling customer queries.
- 50 live chat conversations to connect with visitors.
- Chatbots for lead generation to capture potential clients.
- Basic statistics for performance insights.
- Office hours to manage chat availability.
- Customer satisfaction rating to gauge service quality.
- User roles for managing access and responsibilities.
- Multi language support for global reach.
- Automatic segmentation for organized communication.
- Advanced branding options for personalized experience.
- Chatbot set-up by specialist for optimal performance.
- Dedicated account manager for personalized support.
- Whatsapp integration for expanded communication.
- API & data exports for data management.
JivoChat Pricing Plans
- Integrations with social media and messenger channels like Viber and Telegram.
- Unlimited chats and websites for extensive reach.
- Customizable chat widget available in 25 languages.
- Basic stats on chats and agents’ activity for performance tracking.
- Boost sales with professional chat tools and integrations.
- Proactively start targeted chats with smart triggers.
- Advanced stats on chats and agents’ activity for better insights.
- Google Analytics Integration for comprehensive data analysis.
- Distribute chats based on visitors' locations for personalized service.
- Multiple departments for organized communication.
- Module «Telephony Plus» including IVR for enhanced call management.
- Complete visitor info with IP addresses, region, and visit source.
Our Rating Methodology
We thoroughly test each communication tool, evaluating key features like ease of use, functionality, and scalability. We also analyze user reviews to ensure our recommendations fit your needs. Each of the seven evaluation factors is weighted by importance to provide an accurate final rating, helping you avoid poor-quality tools and make informed decisions.
Smartsupp or JivoChat: Which One Matches Your Business Needs?
Choose Smartsupp If You Need ...
- User-friendly interface
If you are a small business owner looking for an easy-to-use communication tool, Smartsupp's user-friendly interface and affordable pricing plans make it an ideal choice. Its intuitive design ensures a smooth setup and operation.
- Affordable pricing plans
If you are a budget-conscious business seeking cost-effective communication solutions, Smartsupp's affordable pricing plans provide access to essential features without breaking the bank. It's a great option for small to medium businesses.
Choose JivoChat If You Need ...
- Comprehensive multi-channel support
If you are a large enterprise requiring a unified communication platform, JivoChat's comprehensive multi-channel support allows you to manage interactions across chat, phone, email, and social media seamlessly.
- Advanced CRM integration
If you are a business needing seamless CRM integration, JivoChat's advanced CRM capabilities enable you to connect with a wide range of platforms, improving your customer relationship management.
Frequently Asked Questions
Which tool offers better multi-channel support?
Is Smartsupp suitable for small businesses?
Does JivoChat offer CRM integration?
What are the key features of Smartsupp?
How does JivoChat handle customer support?
Which tool is more secure?
Anastasia Belyh
Anastasia Belyh is a senior tech writer with over 15 years of experience in marketing, sales, and business software. Having worked in investment banking, management consulting, and founded multiple companies, her in-depth knowledge and hands-on expertise make her software reviews authoritative, trustworthy, and highly practical for business decision-makers.
