Salesforce Commerce

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Salesforce Commerce Pricing & Plans (2024 Guide)

Q: What pricing plans does Salesforce Commerce offer?

Salesforce Commerce offers a range of pricing plans designed to meet the needs of different businesses. These plans vary based on features, scalability, and support options. It's important to evaluate your business requirements and choose a plan that aligns with your goals and budget.

Q: Are there any hidden costs with Salesforce Commerce?

Salesforce Commerce is transparent about its pricing, but it's essential to consider potential additional costs. These may include fees for premium features, third-party integrations, or increased usage. Reviewing the pricing details and consulting with a Salesforce representative can help you understand the full cost structure.

Q: Does Salesforce Commerce offer a free trial?

Yes, Salesforce Commerce typically offers a free trial period for new users. This allows you to explore the platform's features and assess its suitability for your business before committing to a paid plan. It's a great opportunity to test the platform and ensure it meets your needs.

Q: How does Salesforce Commerce pricing compare to competitors?

Salesforce Commerce is competitively priced, offering robust features that justify its cost. While it may be higher than some competitors, the value it provides in terms of scalability, customization, and integration capabilities often outweighs the price difference. Comparing features and benefits can help determine the best fit for your business.

Q: Can I upgrade or downgrade my Salesforce Commerce plan?

Yes, Salesforce Commerce allows you to upgrade or downgrade your plan as your business needs change. This flexibility ensures you can adjust your subscription to match your current requirements, whether you're scaling up or optimizing costs. It's advisable to review the terms and conditions related to plan changes.

Q: What support options are included in Salesforce Commerce plans?

Salesforce Commerce plans typically include various support options, such as online resources, community forums, and customer support. Higher-tier plans may offer additional support features, like dedicated account managers or priority support. Understanding the support offerings can help you choose a plan that meets your business's needs.

Q: Are there discounts available for Salesforce Commerce?

Salesforce Commerce occasionally offers discounts or promotions, especially for long-term commitments or larger enterprises. It's worth inquiring with a Salesforce representative about any current offers or negotiating terms that could provide cost savings for your business.

Q: How does Salesforce Commerce handle payment processing fees?

Salesforce Commerce integrates with various payment processors, each with its own fee structure. It's important to review these fees as they can impact your overall costs. Understanding the payment processing options and associated fees can help you choose the most cost-effective solution for your business.

Q: Is Salesforce Commerce suitable for small businesses?

While Salesforce Commerce is designed to support businesses of all sizes, its comprehensive features and pricing may be more suitable for medium to large enterprises. Small businesses should carefully evaluate their needs and budget to determine if Salesforce Commerce aligns with their goals or if a simpler, more cost-effective solution is preferable.

Q: What factors should I consider when choosing a Salesforce Commerce plan?

When selecting a Salesforce Commerce plan, consider factors such as your business size, growth projections, feature requirements, and budget. It's also important to evaluate the level of support you need and any potential integration requirements. Taking these factors into account will help you choose a plan that best fits your business needs.

Author

Martin Lunendonk

Last Update

Nov 18, 2024

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We earn a commission from partner links on Keevee. Commissions do not affect our editor's opinions or evaluations.

4.5

Excellent Value For Price

Salesforce Commerce

Salesforce Commerce offers a robust platform for creating seamless online shopping experiences. Its comprehensive tools and scalable solutions make it ideal for businesses looking to enhance customer engagement and streamline operations.

Comprehensive e-commerce solutions.
Seamless customer experience integration.
Scalable for growing businesses.
Complex setup for beginners.
Higher cost for small businesses.

Free plan?

Starting price

$25 per month per user

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Detailed Review

What is Salesforce Commerce?

Salesforce Commerce is a comprehensive e-commerce platform that empowers businesses to create seamless online shopping experiences. It offers robust tools for managing sales, customer interactions, and inventory, ensuring businesses can scale efficiently. With its flexible pricing, Salesforce Commerce provides value by integrating essential features that enhance customer engagement and streamline operations.

How Much Does Salesforce Commerce Cost?

Salesforce Commerce offers a variety of pricing plans to accommodate different business needs. Below is a detailed breakdown of Salesforce Commerce’s plans, highlighting their key features for various business requirements.

Salesforce Commerce Pricing Plans

Starter Suite

For Small Businesses

$25

per month per user

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Starter Suite includes:

Out-of-the-box Sales Processes to streamline sales operations.
Seamless Customer Service to enhance customer satisfaction.
Simplified Storefront Builder for easy online store creation.

Pro Suite

For Growing Enterprises

$100

per month per user

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Includes Starter Suite, plus:

Greater Customization and Automation for tailored solutions.
Sales Quoting and Forecasting to predict sales trends.
Access to AppExchange for additional tools and apps.

Commerce Cloud Pay-As-You-Go

For Flexible Businesses

gross merchandise value

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Commerce Cloud Pay-As-You-Go includes:

1% gross merchandise value billed annually.
6 D2C Storefronts for diverse sales channels.
Order Management Lite for basic order processing.

Commerce Cloud Growth

For Expanding Businesses

gross merchandise value

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Commerce Cloud Growth includes:

6 Storefronts for expanding business reach.
Order Management Lite for efficient order handling.
Analytics, Automation, & Segmentation for data-driven decisions.

Commerce Cloud Advanced

For Mature Enterprises

gross merchandise value

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Commerce Cloud Advanced includes:

10 Storefronts for extensive market coverage.
Full Order Management for comprehensive order control.
Advanced Analytics, Automation, Segmentation, & Personalization.

Commerce Cloud B2C Premium

For Large Enterprises

Contact sales

Request Pricing

Commerce Cloud B2C Premium includes:

Full Order Management for seamless operations.
Advanced Analytics, Automation, Segmentation, & Personalization.
Turnkey Data Cloud and AI capabilities for enhanced insights.

Add-ons

B2C Commerce

Contact sales

Order Management

Contact sales

Payments

Contact sales

Salesforce Commerce Pricing Plans in Detail

Starter Suite

The Starter Suite is designed to provide small businesses with essential CRM tools, including dynamic email marketing and analytics, out-of-the-box sales processes, seamless customer service, and a simplified storefront builder. This plan is ideal for businesses looking to establish a strong foundation in CRM and commerce.

Pro Suite

The Pro Suite offers growing enterprises enhanced CRM capabilities, including real-time chat, greater customization and automation, sales quoting and forecasting, and access to AppExchange. This plan builds on the Starter Suite, providing additional tools to support business growth and efficiency.

Commerce Cloud Pay-As-You-Go

The Commerce Cloud Pay-As-You-Go plan allows businesses to scale at their own pace, with no upfront commitment. It includes 6 D2C storefronts, order management lite, and is billed at 1% of gross merchandise value annually. This plan is perfect for businesses seeking flexibility in their commerce operations.

Commerce Cloud Growth

The Commerce Cloud Growth plan is designed for businesses looking to expand their reach. It includes 6 storefronts, order management lite, and advanced analytics, automation, and segmentation capabilities. Billed at 1% of gross merchandise value annually, this plan supports data-driven decision-making and business growth.

Commerce Cloud Advanced

The Commerce Cloud Advanced plan is tailored for mature enterprises, offering 10 storefronts, full order management, and advanced analytics, automation, segmentation, and personalization. Billed at 2% of gross merchandise value annually, this plan provides comprehensive tools for extensive market coverage and operational control.

Commerce Cloud B2C Premium

The Commerce Cloud B2C Premium plan provides large enterprises with unlimited storefronts and price books, full order management, and advanced analytics, automation, segmentation, and personalization. With turnkey data cloud and AI capabilities, this plan offers enhanced insights and limitless expansion opportunities.

Top Salesforce Commerce Features

Personalized Shopping Experiences

Imagine being able to tailor each customer's shopping journey to their preferences. With Salesforce Commerce, you can do just that. I found this feature incredibly beneficial as it allows you to create personalized product recommendations and promotions, enhancing customer satisfaction and boosting sales. By leveraging customer data, you can offer a unique shopping experience that keeps customers coming back, making your business stand out in a crowded market.

Integrated Customer Management

Managing customer relationships is crucial, and Salesforce Commerce makes it seamless. I appreciated how it integrates customer data across all touchpoints, providing a 360-degree view of each customer. This feature helps you understand customer behavior, tailor marketing efforts, and improve service delivery. By having all customer information in one place, you can make informed decisions that enhance customer loyalty and drive business growth.

Scalable Infrastructure

As your business grows, so do your needs. Salesforce Commerce offers a scalable infrastructure that adapts to your business's changing demands. I found this particularly useful as it ensures your platform can handle increased traffic and sales without compromising performance. This scalability means you can focus on expanding your business without worrying about technical limitations, providing peace of mind and supporting long-term growth.

Advanced Analytics and Reporting

Data-driven decisions are key to success, and Salesforce Commerce provides advanced analytics and reporting tools to help you make them. I loved how you can track sales performance, customer behavior, and market trends in real-time. These insights enable you to optimize your strategies, identify opportunities, and address challenges proactively, ensuring your business remains competitive and profitable.

Multi-Channel Selling

Reaching customers across multiple channels is essential, and Salesforce Commerce makes it easy. I found this feature invaluable as it allows you to manage sales on various platforms, from your website to social media and marketplaces. This integration ensures a consistent brand experience and simplifies inventory management, helping you maximize sales opportunities and reach a wider audience effortlessly.

Mobile Optimization

In today's mobile-first world, having a mobile-optimized platform is crucial. Salesforce Commerce ensures your online store looks and functions perfectly on any device. I appreciated how this feature enhances the user experience, leading to higher conversion rates and customer satisfaction. By providing a seamless mobile shopping experience, you can capture more sales and keep customers engaged, no matter where they are.

Flexible Payment Options

Offering diverse payment options can significantly impact sales, and Salesforce Commerce excels in this area. I found it convenient to provide customers with various payment methods, from credit cards to digital wallets. This flexibility not only improves the checkout experience but also reduces cart abandonment rates, ensuring you capture more sales and meet customer expectations.

Robust Order Management

Efficient order management is vital for customer satisfaction, and Salesforce Commerce delivers. I was impressed by how it streamlines the entire order process, from placement to fulfillment. This feature helps you manage inventory, track shipments, and handle returns effortlessly, ensuring a smooth customer experience and reducing operational headaches.

Seamless Integrations

Integrating with other tools and platforms is a breeze with Salesforce Commerce. I found this feature particularly useful as it allows you to connect with CRM systems, marketing tools, and more. These integrations enhance your business operations, providing a unified ecosystem that improves efficiency and supports your growth objectives.

Customizable Templates

Creating a unique online store is easy with Salesforce Commerce's customizable templates. I enjoyed how you can tailor the design to match your brand identity, ensuring a consistent and professional look. This feature allows you to stand out from competitors and create a memorable shopping experience that resonates with your customers.

Real-Time Inventory Tracking

Keeping track of inventory in real-time is crucial, and Salesforce Commerce makes it simple. I found this feature incredibly helpful as it provides accurate stock levels, preventing overselling and stockouts. By having up-to-date inventory information, you can make informed purchasing decisions and ensure customer satisfaction by fulfilling orders promptly.

Automated Marketing Campaigns

Boosting sales through targeted marketing is effortless with Salesforce Commerce's automated campaigns. I appreciated how you can set up personalized email and social media campaigns based on customer behavior. This automation saves time and ensures your marketing efforts are effective, driving engagement and increasing conversion rates.

Who Is Salesforce Commerce Best For?

Salesforce Commerce is perfect for medium to large enterprises seeking to enhance their e-commerce capabilities. With features like personalized shopping experiences and integrated customer management, it helps businesses maximize sales and improve customer satisfaction.

Ideal for large-scale retailers.
Salesforce Commerce is designed for large-scale retailers who need a powerful platform to manage extensive product catalogs and high-volume sales. Its robust features support complex operations, making it a top choice for businesses with significant e-commerce demands.
Great for businesses needing customization.
For businesses that require tailored solutions, Salesforce Commerce offers extensive customization options. This flexibility allows companies to create unique shopping experiences that align with their brand and customer expectations, setting them apart in a competitive market.
Perfect for global sellers.
Salesforce Commerce excels in supporting global sellers with its multi-currency and multi-language capabilities. It simplifies international operations, enabling businesses to reach a broader audience and manage cross-border sales efficiently.

Frequently Asked Questions

What pricing plans does Salesforce Commerce offer?

Are there any hidden costs with Salesforce Commerce?

Does Salesforce Commerce offer a free trial?

How does Salesforce Commerce pricing compare to competitors?

Can I upgrade or downgrade my Salesforce Commerce plan?

What support options are included in Salesforce Commerce plans?

Are there discounts available for Salesforce Commerce?

How does Salesforce Commerce handle payment processing fees?

Is Salesforce Commerce suitable for small businesses?

What factors should I consider when choosing a Salesforce Commerce plan?

Author

Martin Lunendonk

Martin Lunendonk is a senior tech writer specializing in website builders, web hosting, and ecommerce platforms. With a background in finance, accounting, and philosophy, he has founded multiple tech startups and worked in medium to large tech companies and investment banking, bringing deep expertise and reliable insights to his software reviews.

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