RingCentral vs Ringover (2024 Comparison)
RingCentral offers a comprehensive suite of communication tools, including voice, video, and messaging, making it a versatile solution for businesses. Its user-friendly interface and wide range of integrations enhance productivity.
- Comprehensive communication tools
- User-friendly interface
- Wide range of integrations
- Higher cost for advanced features
- Complex setup for beginners
Free plan?
NoStarting price
$65 per agent per month
Ringover provides essential call center features at an affordable price, making it an attractive option for businesses with basic communication needs. Its easy-to-use interface ensures efficient call handling.
- Affordable pricing
- Essential call center features
- Easy to use
- Limited advanced features
- Fewer integrations
Free plan?
YesStarting price
$21 per month per userWhat is RingCentral?
RingCentral is a comprehensive communication platform that offers a suite of tools for businesses to manage their communication needs. It provides voice, video, team messaging, and collaboration solutions, all integrated into a single platform. This makes it easier for businesses to streamline their communication processes, improve productivity, and enhance customer engagement. With its robust features, RingCentral helps businesses stay connected with their teams and customers, no matter where they are.
What is Ringover?
Ringover is a call center software designed to enhance customer service and streamline communication processes. It offers features like call routing, IVR, and analytics, making it easier for businesses to manage their customer interactions. Ringover helps businesses improve their customer service by providing tools that enable efficient call handling and real-time monitoring. This software is ideal for businesses looking to enhance their customer support operations and improve overall communication efficiency.
Pros and Cons of RingCentral vs Ringover
Pros & Cons of RingCentral
- RingCentral offers a wide range of communication tools, including voice, video, messaging, and collaboration features, making it a versatile solution for businesses of all sizes.
- RingCentral's intuitive design and comprehensive support resources make it easy for users of all skill levels to get started and manage their communication needs.
- RingCentral offers a wide range of integrations with popular business tools, allowing businesses to streamline their workflows and improve productivity.
- While RingCentral offers a comprehensive suite of features, its advanced options come at a higher cost, which may be a consideration for budget-conscious businesses.
- RingCentral's extensive features may require a more complex setup process, which could be challenging for beginners or small businesses with limited technical expertise.
Pros & Cons of Ringover
- Ringover offers competitive pricing, making it an attractive option for businesses looking for essential call center features without breaking the bank.
- Ringover provides essential call center features, such as call routing and IVR, making it a suitable choice for businesses with basic communication needs.
- Ringover's straightforward interface makes it easy for users to get started and manage their communication needs, even with limited technical experience.
- While Ringover offers essential call center features, it lacks some of the advanced functionalities of other platforms, which may be a limitation for businesses with more complex needs.
- Ringover offers fewer integration options compared to other platforms, which may be a consideration for businesses looking to connect their communication tools with other software.
RingCentral vs Ringover: At A Glance
Value to Price
RingCentral offers a comprehensive suite of communication tools at a competitive price, making it a great value for businesses looking to streamline their communication processes. Its robust features and integrations justify the cost, providing excellent value for money. Ringover, while slightly less expensive, offers fewer features, making it a better choice for smaller businesses with simpler needs.
Ease of Use
RingCentral's user-friendly interface makes it easy for businesses to get started and manage their communication needs. Its intuitive design and comprehensive support resources make it accessible for users of all skill levels. Ringover also offers a straightforward interface, but its limited features may require more manual setup, making it better suited for users with some technical experience.
Functionality
RingCentral provides a wide range of features, including voice, video, messaging, and collaboration tools, making it a versatile solution for businesses of all sizes. Its extensive functionality allows businesses to manage all their communication needs in one place. Ringover, while offering essential call center features, lacks some of the advanced functionalities of RingCentral, making it more suitable for businesses with basic communication needs.
Scalability
RingCentral's scalable platform allows businesses to easily add users and features as their needs grow, making it an ideal choice for growing businesses. Its robust infrastructure supports businesses of all sizes, ensuring seamless communication as they expand. Ringover, while scalable, may require additional setup and customization to accommodate larger teams, making it better suited for smaller businesses.
Integrations
RingCentral offers a wide range of integrations with popular business tools, allowing businesses to streamline their workflows and improve productivity. Its extensive integration options make it a versatile solution for businesses looking to connect their communication tools with other software. Ringover also offers integrations, but its options are more limited, making it better suited for businesses with simpler integration needs.
Customer Support
RingCentral provides comprehensive customer support, including 24/7 assistance and a wide range of resources to help businesses get the most out of their platform. Its responsive support team ensures that businesses can quickly resolve any issues they encounter. Ringover offers customer support, but its resources are more limited, making it better suited for businesses with less complex support needs.
Security
RingCentral prioritizes security, offering robust encryption and compliance with industry standards to protect businesses' communication data. Its comprehensive security measures make it a reliable choice for businesses concerned about data protection. Ringover also offers security features, but its measures are less extensive, making it better suited for businesses with less stringent security requirements.
Overall Rating
RingCentral's comprehensive features, ease of use, and robust support make it a top choice for businesses looking for a versatile communication platform. Its high overall rating reflects its ability to meet the needs of businesses of all sizes. Ringover, while offering essential call center features, is better suited for smaller businesses with simpler communication needs, as reflected in its slightly lower overall rating.
RingCentral vs Ringover: A Detailed Breakdown of Key Features
Call Management
RingCentral excels in call management with features like call forwarding, call screening, and voicemail-to-email, making it a comprehensive solution for businesses. Its advanced call management tools ensure efficient handling of customer interactions. Ringover also offers call management features, but its options are more limited, making it better suited for businesses with simpler call handling needs.
Video Conferencing
RingCentral's video conferencing capabilities are robust, offering high-quality video and audio, screen sharing, and recording options. Its seamless integration with other communication tools makes it a versatile choice for businesses. Ringover provides basic video conferencing features, but its capabilities are less extensive, making it more suitable for businesses with simpler video conferencing needs.
Team Messaging
RingCentral's team messaging features allow for seamless collaboration, with options for group chats, file sharing, and task management. Its comprehensive messaging tools make it easy for teams to stay connected and productive. Ringover offers basic messaging features, but its options are more limited, making it better suited for businesses with simpler messaging needs.
Analytics and Reporting
RingCentral provides detailed analytics and reporting tools, allowing businesses to track performance and make data-driven decisions. Its comprehensive reporting features provide valuable insights into communication processes. Ringover offers basic reporting tools, but its capabilities are less extensive, making it more suitable for businesses with simpler reporting needs.
Mobile App
RingCentral's mobile app offers a seamless experience, allowing users to manage their communication needs on the go. Its user-friendly interface and comprehensive features make it a versatile choice for businesses. Ringover also offers a mobile app, but its features are more limited, making it better suited for businesses with simpler mobile communication needs.
IVR System
RingCentral's IVR system is robust, offering customizable options for call routing and handling. Its advanced IVR features ensure efficient call management and improved customer service. Ringover provides basic IVR features, but its capabilities are less extensive, making it more suitable for businesses with simpler IVR needs.
Pricing Comparison of RingCentral and Ringover
To assist you in making an informed choice, we’ve outlined the pricing plans and essential features of RingCentral and Ringover. This comparison will highlight the best option for managing your communication needs.
RingCentral Pricing Plans
- Easy deployment with minimal setup time and resources required.
- Includes unlimited domestic inbound and manual outbound minutes.
- Comprehensive workforce engagement tools for better management.
- Seamless integrations with existing business applications.
Ringover Pricing Plans
- Local number from 43 countries, enhancing local presence.
- Mobile, web, and desktop applications for versatile access.
- IVR and call forwarding for efficient call management.
- Call logs and recordings for comprehensive call tracking.
- Advanced IVR with smart routing and call queues.
- Two integrations for seamless tool connectivity.
- Advanced analytics for in-depth performance insights.
- Coaching features like double listening and whispering.
- Power Dialer for efficient and automated calling.
- Call scripts to standardize communication.
- Voicemail drop for quick message delivery.
- Local Presence Dialing for enhanced caller recognition.
Our Rating Methodology
We thoroughly evaluate each call center software, focusing on key aspects like functionality, ease of use, and scalability. By analyzing user reviews and testing features, we ensure our recommendations meet diverse business needs. Each factor is weighted to provide a reliable final rating, helping you make informed decisions.
RingCentral or Ringover: Which One Matches Your Business Needs?
Choose RingCentral If You Need ...
- Comprehensive communication solution
If you are a business looking for a comprehensive communication solution that includes voice, video, messaging, and collaboration tools, RingCentral is the ideal choice. Its extensive features and integrations make it a versatile platform for businesses of all sizes.
- Wide range of integrations
If you need a communication platform that offers a wide range of integrations with popular business tools, RingCentral is the better option. Its extensive integration options allow you to streamline workflows and improve productivity.
Choose Ringover If You Need ...
- Affordable call center solution
If you are a small business looking for an affordable call center solution with essential features, Ringover is the right choice. Its competitive pricing and straightforward interface make it an attractive option for businesses with basic communication needs.
- Easy-to-use interface
If you prefer a communication platform with an easy-to-use interface and essential call center features, Ringover is the better option. Its straightforward design ensures efficient call handling and management.
Frequently Asked Questions
What are the key differences between RingCentral and Ringover?
Which tool is more affordable for small businesses?
How do the integrations of RingCentral and Ringover compare?
Which tool offers better customer support?
Is RingCentral or Ringover better for scalability?
Which tool provides better security features?
Martin Lunendonk
Martin Lunendonk is a senior tech writer specializing in website builders, web hosting, and ecommerce platforms. With a background in finance, accounting, and philosophy, he has founded multiple tech startups and worked in medium to large tech companies and investment banking, bringing deep expertise and reliable insights to his software reviews.
