RingCentral vs Five9 (2024 Comparison)
RingCentral offers a comprehensive communication platform with robust features and seamless integrations. Its user-friendly interface and strong security measures make it a top choice for businesses looking to streamline communication.
- Comprehensive communication platform
- User-friendly interface
- Seamless integrations
- Robust security features
- Higher pricing for advanced features
- Limited contact center functionalities
Free plan?
YesStarting price
$20 per month per user
Five9 excels in contact center solutions, offering advanced call management and comprehensive analytics. Its focus on customer service makes it an ideal choice for businesses looking to enhance their contact center operations.
- Advanced call management
- Comprehensive analytics
- Strong customer support
- Focus on contact center solutions
- Less versatile communication tools
- Requires more setup for integrations
Free plan?
NoStarting price
$119 per monthWhat is RingCentral?
RingCentral is a comprehensive communication platform that offers voice, video, team messaging, and collaboration solutions. It helps businesses streamline their communication processes, making it easier for teams to connect and collaborate from anywhere. With its robust features, RingCentral enhances productivity and ensures seamless communication, whether you're in the office or on the go.
What is Five9?
Five9 is a cloud-based contact center software that empowers businesses to deliver exceptional customer service. It provides tools for inbound and outbound call management, customer relationship management, and analytics. Five9 helps businesses improve customer interactions, increase agent productivity, and optimize contact center operations, making it an ideal choice for companies looking to enhance their customer service capabilities.
Pros and Cons of RingCentral vs Five9
Pros & Cons of RingCentral
- RingCentral offers a wide range of communication tools, including voice, video, and messaging, making it a versatile solution for businesses looking to streamline their communication processes.
- RingCentral's intuitive interface makes it easy for users to navigate and use the platform, even for those with limited technical expertise.
- RingCentral integrates seamlessly with a wide range of business applications, enhancing its functionality and ease of use.
- While RingCentral offers a comprehensive suite of features, some of the more advanced functionalities come at a higher price point, which may be a consideration for budget-conscious businesses.
- RingCentral's focus is on overall communication solutions, which means it may not offer the same level of contact center functionalities as specialized tools like Five9.
Pros & Cons of Five9
- Five9 excels in call management, offering advanced features for managing inbound and outbound calls, making it an ideal choice for businesses focused on customer service.
- Five9 provides comprehensive analytics tools that help businesses track and analyze customer interactions, providing valuable insights for improving customer service.
- Five9 offers reliable customer support, ensuring that users can get help when they need it, which is crucial for businesses relying on contact center solutions.
- Five9's focus is on contact center solutions, which means it may not offer the same level of versatility in communication tools as platforms like RingCentral.
- While Five9 offers integrations, they may require more setup and customization, which could be a consideration for businesses looking for seamless integration capabilities.
RingCentral vs Five9: At A Glance
Value to Price
RingCentral offers a comprehensive suite of communication tools at a competitive price, making it a great value for businesses looking to streamline their communication processes. Five9, while slightly more expensive, provides robust contact center solutions that justify its pricing for businesses focused on customer service. If you're looking for a cost-effective communication platform, RingCentral is the better choice.
Ease of Use
RingCentral's user-friendly interface makes it easy for teams to adopt and use, even for those with limited technical expertise. Five9, while also user-friendly, may require a bit more training for new users. If ease of use is a priority, RingCentral is the more accessible option.
Functionality
Both RingCentral and Five9 offer a wide range of features, but RingCentral's all-in-one communication platform provides more versatility for businesses with diverse communication needs. Five9 excels in contact center functionalities, making it ideal for businesses focused on customer service. If you need a versatile communication tool, RingCentral is the better option.
Scalability
RingCentral's cloud-based platform allows businesses to easily scale their communication solutions as they grow. Five9 also offers scalability, particularly for contact centers, but may require more customization. If scalability is a key consideration, RingCentral offers more flexibility.
Integrations
RingCentral integrates seamlessly with a wide range of business applications, enhancing its functionality and ease of use. Five9 also offers integrations, but may require more setup. If you need a tool with extensive integration capabilities, RingCentral is the better choice.
Customer Support
RingCentral provides reliable customer support, ensuring that users can get help when they need it. Five9 also offers support, but some users have reported longer response times. If customer support is a priority, RingCentral is the more reliable option.
Security
Both RingCentral and Five9 prioritize security, but RingCentral's comprehensive security features provide an added layer of protection for businesses. If security is a top concern, RingCentral offers more robust security measures.
Overall Rating
Overall, RingCentral offers a more comprehensive and versatile communication solution, making it the better choice for businesses with diverse communication needs. Five9 is ideal for businesses focused on customer service and contact center operations.
RingCentral vs Five9: A Detailed Breakdown of Key Features
Video Conferencing
RingCentral offers a robust video conferencing feature that allows you to host meetings with ease, providing high-quality video and audio. Five9 also offers video conferencing, but it is more focused on contact center functionalities. If video conferencing is a priority, RingCentral is the better choice.
Team Messaging
RingCentral's team messaging feature allows for seamless communication and collaboration among team members, making it easy to share files and ideas. Five9 offers messaging capabilities, but they are more geared towards customer interactions. If team collaboration is important, RingCentral is the better option.
Call Management
Five9 excels in call management, offering advanced features for managing inbound and outbound calls. RingCentral also offers call management, but it is more focused on overall communication solutions. If call management is a priority, Five9 is the better choice.
Analytics
Five9 provides comprehensive analytics tools that help businesses track and analyze customer interactions. RingCentral also offers analytics, but they are more focused on communication metrics. If analytics are important, Five9 is the better option.
CRM Integration
Both RingCentral and Five9 offer CRM integration, allowing businesses to streamline their customer relationship management processes. RingCentral's integration is more seamless, making it the better choice for businesses looking for easy CRM integration.
Mobile App
RingCentral's mobile app allows users to stay connected on the go, providing access to all communication features. Five9 also offers a mobile app, but it is more focused on contact center functionalities. If mobile access is important, RingCentral is the better option.
Pricing Comparison of RingCentral and Five9
We’ve compiled the pricing tables and highlighted the key features of both RingCentral and Five9 to aid in your decision-making process. Let’s explore what each platform has to offer.
RingCentral Pricing Plans
- HD video meetings supporting up to 100 participants.
- Business SMS and MMS for effective communication.
- Google and Microsoft integrations for seamless workflow.
- AI Assistant for real-time call and meeting transcriptions.
- Advanced call monitoring and handling features.
- Connect multiple sites for unified management.
- Unlimited internet fax for document sharing.
- CRM integrations with Salesforce, Hubspot, and more.
- HD video meetings with up to 200 participants.
- Device analytics and alerts for performance tracking.
- Unlimited storage for files and recordings.
- AI Assistant for writing and translating SMS and chats.
Five9 Pricing Plans
- Includes chat, voice, email, SMS/MMS, and social messaging channels.
- Blended inbound and outbound communication with agent desktop.
- Geo redundancy and recording for reliable operations.
- 24/7 world-class support for uninterrupted service.
- Includes chat, voice, email, SMS/MMS, and social messaging channels.
- Blended inbound and outbound communication with agent desktop.
- Geo redundancy and recording for reliable operations.
- 24/7 world-class support for uninterrupted service.
- Essential quality management for improved service.
- Blended inbound and outbound communication with agent desktop.
- Geo redundancy and recording for reliable operations.
- 24/7 world-class support for uninterrupted service.
- Essential quality management for improved service.
- Blended inbound and outbound communication with agent desktop.
- Geo redundancy and recording for reliable operations.
- 24/7 world-class support for uninterrupted service.
- Essential quality management for improved service.
- Blended inbound and outbound communication with agent desktop.
- Geo redundancy and recording for reliable operations.
- 24/7 world-class support for uninterrupted service.
Our Rating Methodology
We thoroughly evaluate each communication tool, focusing on key factors like functionality, ease of use, and integrations. By analyzing user reviews and conducting in-depth testing, we ensure our recommendations fit your needs. Each factor is weighted by importance to provide an accurate final rating, helping you make informed decisions.
RingCentral or Five9: Which One Matches Your Business Needs?
Choose RingCentral If You Need ...
- Comprehensive communication platform
If you need a comprehensive communication platform that offers voice, video, and messaging solutions, RingCentral is the better choice. Its versatile features and seamless integrations make it ideal for businesses looking to streamline communication processes.
- User-friendly interface
If you prioritize ease of use and want a user-friendly interface, RingCentral is the better option. Its intuitive design makes it accessible to users with varying levels of technical expertise, minimizing training time and maximizing productivity.
Choose Five9 If You Need ...
- Advanced call management
If you need advanced call management features for your contact center, Five9 is the better choice. Its focus on inbound and outbound call management makes it ideal for businesses looking to enhance customer service capabilities.
- Comprehensive analytics
If you prioritize comprehensive analytics tools to track and analyze customer interactions, Five9 is the better option. Its robust analytics capabilities provide valuable insights for improving customer service and optimizing contact center operations.
Frequently Asked Questions
What are the key differences between RingCentral and Five9?
Which tool is better for small businesses?
How do the pricing plans compare between RingCentral and Five9?
Which tool offers better customer support?
How do the integration capabilities compare between RingCentral and Five9?
Which tool is more secure?
Martin Lunendonk
Martin Lunendonk is a senior tech writer specializing in website builders, web hosting, and ecommerce platforms. With a background in finance, accounting, and philosophy, he has founded multiple tech startups and worked in medium to large tech companies and investment banking, bringing deep expertise and reliable insights to his software reviews.
