RingCentral vs Aircall (2024 Comparison)
RingCentral offers a comprehensive communication platform with strong security features and a wide range of integrations. It's an ideal choice for businesses looking to streamline their communication processes.
- Comprehensive communication platform.
- Strong security features.
- Wide range of integrations.
- Steep learning curve.
- Higher cost for small teams.
Free plan?
YesStarting price
$20 per month per user
Aircall provides a user-friendly phone system with seamless CRM integration and excellent call management features. It's perfect for teams focused on customer support and call management.
- User-friendly interface.
- Seamless CRM integration.
- Excellent call management.
- Limited video conferencing features.
- Higher cost for advanced features.
Free plan?
NoStarting price
$30 per month per userWhat is RingCentral?
RingCentral is a comprehensive cloud-based communication platform that offers voice, video, team messaging, and collaboration solutions. It helps businesses streamline their communication processes, making it easier to connect with clients and team members. With its robust features, RingCentral enhances productivity and ensures seamless communication, whether you're in the office or on the go. Its integration capabilities with popular business tools make it a versatile choice for companies looking to improve their communication infrastructure.
What is Aircall?
Aircall is a cloud-based phone system designed for modern businesses. It provides a seamless communication experience with features like call routing, voicemail, and integrations with popular CRM and helpdesk tools. Aircall helps teams manage their calls efficiently, ensuring that no customer query goes unanswered. Its user-friendly interface and easy setup make it an ideal choice for businesses looking to enhance their customer support and sales operations.
Pros and Cons of RingCentral vs Aircall
Pros & Cons of RingCentral
- RingCentral offers a wide range of communication tools, including voice, video, and messaging, making it a versatile choice for businesses looking to streamline their communication processes.
- With features like encryption and compliance with industry standards, RingCentral ensures secure communication, making it a reliable choice for businesses concerned about data security.
- RingCentral integrates with popular business tools, allowing for seamless communication and collaboration, making it a great choice for businesses looking to enhance their communication infrastructure.
- Due to its extensive feature set, RingCentral may require some time to master, making it less ideal for teams looking for a quick and easy setup.
- While RingCentral offers a comprehensive suite of features, its pricing may be higher for small teams, making it less cost-effective for businesses with limited budgets.
Pros & Cons of Aircall
- Aircall's intuitive interface makes it easy for teams to manage their calls and customer interactions, making it a great choice for businesses looking for a user-friendly phone system.
- Aircall integrates seamlessly with popular CRM tools, making it easy to manage customer interactions and track call data, making it a great choice for customer support teams.
- Aircall offers robust call management features, making it easy for teams to manage their calls and customer interactions, making it a great choice for businesses focused on call management.
- While Aircall offers basic video conferencing features, it lacks some of the advanced features offered by other platforms, making it less ideal for businesses focused on video communication.
- Aircall's pricing may be higher for businesses looking for advanced features, making it less cost-effective for teams with limited budgets.
RingCentral vs Aircall: At A Glance
Value to Price
RingCentral offers a comprehensive suite of communication tools at a competitive price, making it a great value for businesses looking to streamline their communication processes. Aircall, while slightly more expensive, provides excellent features for customer support teams. If you're looking for a cost-effective solution with robust features, RingCentral is the better choice.
Ease of Use
Aircall shines in ease of use with its intuitive interface and straightforward setup process, making it ideal for teams that need to get up and running quickly. RingCentral, while user-friendly, may require a bit more time to master due to its extensive feature set. If ease of use is your top priority, Aircall is the way to go.
Functionality
RingCentral excels in functionality, offering a wide range of features including video conferencing, team messaging, and integrations with popular business tools. Aircall, while functional, focuses more on call management and customer support features. For businesses needing a comprehensive communication platform, RingCentral is the superior option.
Scalability
Both RingCentral and Aircall offer scalable solutions, but RingCentral's extensive feature set and integration capabilities make it more suitable for growing businesses. Aircall is a great choice for small to medium-sized teams looking for a reliable phone system. If scalability is crucial, RingCentral is the better fit.
Integrations
Aircall offers seamless integrations with popular CRM and helpdesk tools, making it a great choice for customer support teams. RingCentral also provides a wide range of integrations, but its focus is more on communication and collaboration tools. If integrations with CRM systems are a priority, Aircall is the better choice.
Customer Support
RingCentral provides excellent customer support with a variety of resources including live chat, phone support, and a comprehensive knowledge base. Aircall also offers good support, but its resources are more limited. If top-notch customer support is important to you, RingCentral is the better option.
Security
RingCentral places a strong emphasis on security, offering features like encryption and compliance with industry standards. Aircall also provides secure communication, but RingCentral's security features are more comprehensive. If security is a top concern, RingCentral is the better choice.
Overall Rating
Overall, RingCentral scores higher due to its comprehensive feature set, scalability, and strong security measures. Aircall is a solid choice for teams focused on call management and customer support. If you're looking for an all-in-one communication platform, RingCentral is the better option.
RingCentral vs Aircall: A Detailed Breakdown of Key Features
Call Management
Both RingCentral and Aircall offer robust call management features, but Aircall stands out with its intuitive interface and seamless integration with CRM tools. RingCentral provides a more comprehensive suite of communication tools, making it ideal for businesses looking for an all-in-one solution. If call management is your primary focus, Aircall is the better choice.
Video Conferencing
RingCentral excels in video conferencing, offering high-quality video and audio, along with features like screen sharing and recording. Aircall, while functional, focuses more on voice communication and lacks some of the advanced video features. If video conferencing is a priority, RingCentral is the superior option.
Team Messaging
RingCentral offers a comprehensive team messaging platform, allowing for seamless collaboration and communication within teams. Aircall, while offering basic messaging features, is more focused on call management. If team messaging is important to your business, RingCentral is the better choice.
Voicemail
Both RingCentral and Aircall provide reliable voicemail features, but Aircall's integration with CRM tools makes it easier to manage and track voicemails. RingCentral offers more advanced voicemail features, such as transcription and forwarding. If voicemail management is crucial, Aircall is the better option.
CRM Integration
Aircall offers seamless CRM integration, making it easy to manage customer interactions and track call data. RingCentral also provides CRM integration, but its focus is more on communication and collaboration tools. If CRM integration is a priority, Aircall is the better choice.
Analytics
Both RingCentral and Aircall offer robust analytics features, allowing businesses to track call data and performance metrics. RingCentral provides more comprehensive analytics tools, making it ideal for businesses looking to gain deeper insights into their communication processes. If analytics is important to your business, RingCentral is the superior option.
Pricing Comparison of RingCentral and Aircall
We’ve compiled the pricing tables and highlighted the key features of both RingCentral and Aircall to aid in your decision-making process. Let’s explore what each platform has to offer.
RingCentral Pricing Plans
- HD video meetings supporting up to 100 participants.
- Business SMS and MMS for effective communication.
- Google and Microsoft integrations for seamless workflow.
- AI Assistant for real-time call and meeting transcriptions.
- Advanced call monitoring and handling features.
- Connect multiple sites for unified management.
- Unlimited internet fax for document sharing.
- CRM integrations with Salesforce, Hubspot, and more.
- HD video meetings with up to 200 participants.
- Device analytics and alerts for performance tracking.
- Unlimited storage for files and recordings.
- AI Assistant for writing and translating SMS and chats.
Aircall Pricing Plans
- Unlimited calls within US and Canada for cost-effective communication.
- Essential telephony features including IVR and call recording.
- Send and receive SMS and MMS for versatile messaging.
- Softphone for desktop, Android, and iOS for flexible usage.
- Mandatory call tagging for better call management.
- Advanced analytics and live monitoring for performance insights.
- Queue call back and smart routing for improved customer service.
- Power Dialer and Voicemail Drop for efficient sales operations.
- Custom onboarding for tailored setup experience.
- Access to API developer support for technical assistance.
- Service-level agreement for guaranteed service quality.
- Single sign-on for simplified user access.
Our Rating Methodology
We conduct thorough evaluations of communication tools, assessing key features like functionality, scalability, and security. By analyzing user reviews and real-world insights, we ensure our recommendations fit your needs. Each factor is weighted to provide an accurate final rating, helping you make informed decisions.
RingCentral or Aircall: Which One Matches Your Business Needs?
Choose RingCentral If You Need ...
- Comprehensive communication platform
If you are a business looking for a comprehensive communication platform with features like voice, video, and messaging, RingCentral is the ideal choice. Its wide range of integrations and strong security features make it a versatile and reliable option.
- Strong security features
If security is a top concern for your business, RingCentral's strong security features, including encryption and compliance with industry standards, make it a reliable choice for secure communication.
Choose Aircall If You Need ...
- User-friendly phone system
If you are a team focused on customer support and call management, Aircall's user-friendly interface and seamless CRM integration make it an ideal choice. Its excellent call management features ensure efficient customer interactions.
- Seamless CRM integration
If CRM integration is a priority for your business, Aircall's seamless integration with popular CRM tools makes it easy to manage customer interactions and track call data, making it a great choice for customer support teams.
Frequently Asked Questions
What are the main differences between RingCentral and Aircall?
Which tool is more cost-effective for small teams?
Which tool offers better CRM integration?
Which tool is better for video conferencing?
Which tool offers better customer support?
Which tool is more scalable for growing businesses?
Martin Lunendonk
Martin Lunendonk is a senior tech writer specializing in website builders, web hosting, and ecommerce platforms. With a background in finance, accounting, and philosophy, he has founded multiple tech startups and worked in medium to large tech companies and investment banking, bringing deep expertise and reliable insights to his software reviews.
