Re:amaze vs JivoChat (2024 Comparison)
Re:amaze offers a comprehensive suite of features for businesses looking to enhance their customer support. With excellent customer support resources and robust security features, it's a reliable choice for businesses of all sizes.
- Comprehensive feature set for businesses.
- Excellent customer support resources.
- Robust security features for data protection.
- Slightly complex for beginners.
- Limited mobile app functionality.
Free plan?
YesStarting price
$14.50 per month per user
JivoChat provides an intuitive interface and strong chatbot capabilities, making it an ideal choice for small businesses looking to enhance customer engagement. Its affordable pricing makes it accessible for businesses on a budget.
- Intuitive interface for easy use.
- Affordable pricing for small businesses.
- Strong chatbot capabilities.
- Limited functionality for larger businesses.
- Basic analytics options.
Free plan?
YesStarting price
$19 per month per userWhat is Re:amaze?
Re:amaze is a comprehensive customer support platform designed to streamline communication and enhance customer satisfaction. It offers a unified inbox for managing emails, social media, and chat messages, making it easier for businesses to respond promptly. With features like automated workflows, knowledge base integration, and detailed analytics, Re:amaze helps businesses improve their support efficiency. Whether you're a small business or a large enterprise, Re:amaze provides the tools you need to deliver exceptional customer service and build lasting relationships.
What is JivoChat?
JivoChat is a versatile live chat software that empowers businesses to engage with their customers in real-time. It offers a seamless chat experience across multiple platforms, including websites, social media, and mobile apps. JivoChat's intuitive interface and robust features, such as chatbots, CRM integration, and analytics, make it an ideal choice for businesses looking to enhance customer engagement. Whether you're a startup or an established company, JivoChat provides the tools you need to connect with your audience and drive conversions.
Pros and Cons of Re:amaze vs JivoChat
Pros & Cons of Re:amaze
- Re:amaze offers a wide range of features that cater to businesses of all sizes, making it a versatile solution for managing customer support.
- Re:amaze provides a range of resources and support options to help businesses get the most out of their platform, ensuring a smooth experience.
- Re:amaze offers a comprehensive set of security features to protect your data and ensure the safety of your customer interactions.
- Re:amaze's comprehensive feature set can be overwhelming for beginners, requiring a learning curve to fully leverage its potential.
- Re:amaze's mobile app is more limited in its functionality, making it less suitable for businesses looking to manage their support on the go.
Pros & Cons of JivoChat
- JivoChat's intuitive interface makes it easy for businesses to get started quickly, offering a seamless experience for managing customer support.
- JivoChat offers competitive pricing, making it an attractive option for small businesses looking to enhance their customer engagement.
- JivoChat's robust chatbot features make it easy to enhance customer engagement and streamline support processes.
- JivoChat's feature set is more limited, making it less suitable for larger businesses or those with more complex needs.
- JivoChat offers basic analytics options, making it less suitable for businesses looking for more detailed insights into their support performance.
Re:amaze vs JivoChat: At A Glance
Value to Price
Re:amaze offers a robust set of features at a competitive price, making it a great value for businesses looking to enhance their customer support. Its comprehensive suite of tools, including automated workflows and detailed analytics, provides excellent value for the price. JivoChat, while slightly more affordable, offers a more basic set of features, making it a better choice for smaller businesses or those with simpler needs.
Ease of Use
JivoChat shines in terms of ease of use, with an intuitive interface that makes it easy for businesses to get started quickly. Its seamless integration with various platforms and straightforward setup process make it a user-friendly option. Re:amaze, while slightly more complex, offers a more comprehensive set of features, making it a better choice for businesses looking for a more robust solution.
Functionality
Re:amaze excels in functionality, offering a wide range of features that cater to businesses of all sizes. Its unified inbox, automated workflows, and detailed analytics provide a comprehensive solution for managing customer support. JivoChat, while offering a solid set of features, is more limited in its functionality, making it a better choice for businesses with simpler needs.
Scalability
Re:amaze is designed to scale with your business, offering a range of features that can grow with your needs. Its robust set of tools and integrations make it a great choice for businesses looking to expand their customer support capabilities. JivoChat, while offering a solid set of features, is more limited in its scalability, making it a better choice for smaller businesses or those with simpler needs.
Integrations
Both Re:amaze and JivoChat offer a range of integrations with popular platforms, making it easy to connect with your existing tools. Re:amaze offers a more comprehensive set of integrations, making it a better choice for businesses looking for a more robust solution. JivoChat, while offering a solid set of integrations, is more limited in its offerings, making it a better choice for smaller businesses or those with simpler needs.
Customer Support
Re:amaze offers excellent customer support, with a range of resources and support options available to help businesses get the most out of their platform. Its comprehensive support offerings make it a great choice for businesses looking for a more robust solution. JivoChat, while offering solid customer support, is more limited in its offerings, making it a better choice for smaller businesses or those with simpler needs.
Security
Both Re:amaze and JivoChat offer robust security features to protect your data and ensure the safety of your customer interactions. Re:amaze offers a more comprehensive set of security features, making it a better choice for businesses with more stringent security requirements. JivoChat, while offering solid security features, is more limited in its offerings, making it a better choice for smaller businesses or those with simpler needs.
Overall Rating
Re:amaze offers a comprehensive set of features and excellent value for the price, making it a great choice for businesses looking to enhance their customer support. JivoChat, while offering a solid set of features, is more limited in its offerings, making it a better choice for smaller businesses or those with simpler needs.
Re:amaze vs JivoChat: A Detailed Breakdown of Key Features
Unified Inbox
Re:amaze's unified inbox is a game-changer for businesses looking to streamline their customer support. It consolidates all communication channels into a single interface, making it easy to manage and respond to customer inquiries. JivoChat also offers a unified inbox, but it's more basic in its functionality, making it a better choice for smaller businesses or those with simpler needs.
Automated Workflows
Re:amaze excels in automated workflows, offering a range of options to streamline your customer support processes. Its robust set of tools makes it easy to automate repetitive tasks and improve efficiency. JivoChat, while offering some automation options, is more limited in its offerings, making it a better choice for businesses with simpler needs.
Chatbots
JivoChat shines in its chatbot capabilities, offering a range of options to enhance customer engagement. Its intuitive interface and robust features make it easy to set up and manage chatbots. Re:amaze also offers chatbot functionality, but it's more limited in its offerings, making it a better choice for businesses looking for a more comprehensive solution.
CRM Integration
Both Re:amaze and JivoChat offer CRM integration, making it easy to connect with your existing tools. Re:amaze offers a more comprehensive set of integrations, making it a better choice for businesses looking for a more robust solution. JivoChat, while offering solid CRM integration, is more limited in its offerings, making it a better choice for smaller businesses or those with simpler needs.
Analytics
Re:amaze excels in analytics, offering a range of tools to help businesses track and analyze their customer support performance. Its detailed reports and insights make it easy to identify areas for improvement. JivoChat, while offering some analytics options, is more limited in its offerings, making it a better choice for businesses with simpler needs.
Mobile App
JivoChat's mobile app is a standout feature, offering a seamless experience for businesses looking to manage their customer support on the go. Its intuitive interface and robust features make it easy to stay connected with your customers. Re:amaze also offers a mobile app, but it's more limited in its functionality, making it a better choice for businesses looking for a more comprehensive solution.
Pricing Comparison of Re:amaze and JivoChat
To assist you in making an informed choice, we’ve outlined the pricing plans and essential features of Re:amaze and JivoChat. This comparison will highlight the best option for enhancing your customer support experience.
Re:amaze Pricing Plans
- Live chat feature to engage with customers in real-time.
- Social media channels integration for broader reach.
- Public and internal FAQ for self-service support.
- Workflow automation with macros for efficiency.
- Live view of site visitors for proactive engagement.
- Advanced reporting for in-depth insights.
- SMS and voice channels for diverse communication.
- Custom hosted domain for brand consistency.
- Departments and staff groups for organized management.
- Staff performance reporting for productivity tracking.
- In-chat video calls for personalized interaction.
- Customizable staff roles for tailored access.
- Limited to 500 responded conversations monthly.
- Ideal for startups with growing needs.
- Flat rate pricing for predictable costs.
- Access to essential support tools.
- White-glove service for premium support.
- Scalable to meet growing business demands.
- Tailored integrations for seamless operations.
- Dedicated account management for personalized service.
JivoChat Pricing Plans
- Integrations with social media and messenger channels like Viber and Telegram.
- Unlimited chats and websites for extensive reach.
- Customizable chat widget available in 25 languages.
- Basic stats on chats and agents’ activity for performance tracking.
- Boost sales with professional chat tools and integrations.
- Proactively start targeted chats with smart triggers.
- Advanced stats on chats and agents’ activity for better insights.
- Google Analytics Integration for comprehensive data analysis.
- Distribute chats based on visitors' locations for personalized service.
- Multiple departments for organized communication.
- Module «Telephony Plus» including IVR for enhanced call management.
- Complete visitor info with IP addresses, region, and visit source.
Our Rating Methodology
We thoroughly evaluate each customer support tool, assessing key features like functionality, scalability, and security. By analyzing user reviews, we ensure our recommendations fit your needs. Each of the seven evaluation factors is weighted by importance to provide an accurate final rating, helping you avoid poor-quality tools and make informed decisions.
Re:amaze or JivoChat: Which One Matches Your Business Needs?
Choose Re:amaze If You Need ...
- Comprehensive feature set
If you are a business looking for a comprehensive set of features to enhance your customer support, Re:amaze is the better choice. Its robust feature set and excellent customer support resources make it a reliable option for businesses of all sizes.
- Excellent customer support
If you value excellent customer support and a range of resources to help you get the most out of your software, Re:amaze is the better choice. Its comprehensive support offerings make it a great option for businesses looking for a more robust solution.
Choose JivoChat If You Need ...
- Intuitive interface
If you are a small business looking for an intuitive interface and easy setup process, JivoChat is the better choice. Its user-friendly design and strong chatbot capabilities make it an ideal option for businesses looking to enhance customer engagement.
- Affordable pricing
If you are a business on a budget looking for affordable pricing and solid features, JivoChat is the better choice. Its competitive pricing and strong chatbot capabilities make it an attractive option for small businesses.
Frequently Asked Questions
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Anastasia Belyh
Anastasia Belyh is a senior tech writer with over 15 years of experience in marketing, sales, and business software. Having worked in investment banking, management consulting, and founded multiple companies, her in-depth knowledge and hands-on expertise make her software reviews authoritative, trustworthy, and highly practical for business decision-makers.
