Re:amaze Pricing & Plans (2024 Guide)
Re:amaze offers a unified platform for customer support, integrating live chat, email, and social media. Its user-friendly interface and scalable plans make it an excellent choice for businesses looking to enhance customer engagement efficiently.
- Comprehensive customer support features.
- Seamless integration with multiple platforms.
- User-friendly interface and setup.
- Scalable plans for growing businesses.
- Limited customization options available.
- Advanced features can be costly.
Free plan?
YesStarting price
$14.5 per month per userWhat is Re:amaze?
How Much Does Re:amaze Cost?
Re:amaze offers a variety of pricing plans to accommodate different business needs, from startups to large enterprises. Below is a detailed breakdown of Re:amaze’s plans, highlighting their key features and benefits for various business requirements.
Re:amaze Pricing Plans
- Live chat feature to engage with customers in real-time.
- Social media channels integration for broader reach.
- Public and internal FAQ for self-service support.
- Workflow automation with macros for efficiency.
- Live view of site visitors for proactive engagement.
- Advanced reporting for in-depth insights.
- SMS and voice channels for diverse communication.
- Custom hosted domain for brand consistency.
- Departments and staff groups for organized management.
- Staff performance reporting for productivity tracking.
- In-chat video calls for personalized interaction.
- Customizable staff roles for tailored access.
- Limited to 500 responded conversations monthly.
- Ideal for startups with growing needs.
- Flat rate pricing for predictable costs.
- Access to essential support tools.
- White-glove service for premium support.
- Scalable to meet growing business demands.
- Tailored integrations for seamless operations.
- Dedicated account management for personalized service.
Re:amaze Pricing Plans in Detail
Basic
The Basic plan offers essential features for small businesses, including unlimited email inboxes, live chat, and social media integration. It provides workflow automation and response templates to streamline customer support operations, making it an ideal choice for businesses looking to enhance their customer service capabilities.
Pro
The Pro plan builds on the Basic plan by adding advanced features such as managing multiple brands, live visitor view, and advanced reporting. It also includes SMS and voice channels, making it suitable for medium-sized businesses that require more comprehensive communication tools and insights.
Plus
The Plus plan is designed for large enterprises, offering all Pro features plus live screensharing, staff performance reporting, and in-chat video calls. It provides customizable staff roles and departments, ensuring efficient management and enhanced customer interaction for businesses with complex support needs.
Starter
The Starter plan is perfect for startups, providing all Basic features for unlimited team members. It is limited to 500 responded conversations per month, making it a cost-effective solution for new businesses looking to establish a strong customer support foundation without incurring high costs.
Enterprise
The Enterprise plan is tailored for high-volume businesses, offering custom solutions and white-glove service. It is scalable to meet the demands of fast-growing companies, with dedicated account management and tailored integrations to ensure seamless operations and premium support.
Top Re:amaze Features
Live Chat Integration
Imagine being able to engage with your customers in real-time, right when they need you the most. With Re:amaze's live chat integration, you can do just that. I found it incredibly beneficial to have instant communication with customers, addressing their concerns promptly. You’ll appreciate how this feature enhances customer satisfaction and loyalty, as it allows you to resolve issues on the spot, creating a seamless support experience.
Social Media Management
Managing multiple social media accounts can be a hassle, but with Re:amaze, it becomes a breeze. I loved how it consolidated all social media interactions into one platform, saving me time and effort. You’ll find it invaluable for maintaining a consistent brand voice and quickly responding to customer inquiries, ensuring no message goes unnoticed.
Email Ticketing System
Handling customer emails efficiently is crucial, and Re:amaze’s email ticketing system makes it simple. I was impressed by how it organized emails into manageable tickets, allowing me to prioritize and track responses easily. You’ll find this feature essential for keeping your inbox organized and ensuring timely follow-ups, which is key to maintaining customer trust.
Knowledge Base
Creating a self-service portal for customers is a game-changer, and Re:amaze’s knowledge base feature does just that. I found it incredibly useful for reducing repetitive inquiries, as customers could find answers on their own. You’ll appreciate how this feature empowers customers and frees up your support team to focus on more complex issues, enhancing overall efficiency.
Automated Workflows
Streamlining repetitive tasks is a must, and Re:amaze’s automated workflows are a lifesaver. I enjoyed setting up automation for common processes, which saved me time and reduced errors. You’ll love how this feature boosts productivity by automating routine tasks, allowing your team to focus on delivering exceptional customer service.
Customizable Chat Widgets
Personalizing customer interactions is key, and Re:amaze’s customizable chat widgets make it possible. I had fun tailoring the chat interface to match my brand’s aesthetics, creating a cohesive customer experience. You’ll find this feature beneficial for enhancing brand recognition and making your support interactions more engaging and memorable.
Multi-Channel Support
Juggling multiple communication channels can be daunting, but Re:amaze simplifies it with multi-channel support. I appreciated how it brought all customer interactions into one place, making it easy to manage. You’ll find this feature crucial for providing consistent support across channels, ensuring no customer query slips through the cracks.
Analytics and Reporting
Understanding customer support performance is vital, and Re:amaze’s analytics and reporting tools provide valuable insights. I was impressed by the detailed reports that helped me identify trends and areas for improvement. You’ll find this feature indispensable for making data-driven decisions and continuously enhancing your support strategy.
Team Collaboration Tools
Effective teamwork is essential, and Re:amaze’s collaboration tools facilitate seamless communication among support agents. I enjoyed how it allowed my team to share notes and updates effortlessly, ensuring everyone was on the same page. You’ll appreciate how this feature fosters collaboration, leading to faster issue resolution and improved customer satisfaction.
Mobile App Access
Staying connected on the go is crucial, and Re:amaze’s mobile app ensures you’re always in touch with your customers. I found it convenient to manage support queries from my phone, no matter where I was. You’ll love the flexibility this feature offers, allowing you to provide timely support even when you’re away from your desk.
Customer Satisfaction Surveys
Gathering customer feedback is essential, and Re:amaze’s satisfaction surveys make it easy. I appreciated how it allowed me to collect valuable insights directly from customers, helping me improve my support services. You’ll find this feature beneficial for understanding customer needs and enhancing their experience, ultimately boosting loyalty and retention.
Customizable Email Templates
Consistency in communication is key, and Re:amaze’s customizable email templates ensure your messages are always on brand. I enjoyed creating templates that reflected my company’s tone and style, saving time on repetitive responses. You’ll find this feature useful for maintaining a professional image and ensuring efficient communication with your customers.
Who Is Re:amaze Best For?
Re:amaze is perfect for small to medium-sized businesses seeking to streamline their customer support operations. With its integrated communication channels and user-friendly interface, it enhances customer engagement and ensures efficient management of interactions, making it an ideal choice for businesses aiming to improve their support services.
- Best for integrated customer support.
Re:amaze excels in providing a unified platform for managing customer interactions across various channels. It's ideal for businesses that need to integrate live chat, email, and social media support into a single, easy-to-use dashboard, ensuring seamless communication and enhanced customer satisfaction.
- Great for small to medium businesses.
Re:amaze is designed to cater to the needs of small to medium-sized businesses. Its scalable plans and comprehensive features make it a perfect fit for companies looking to enhance their customer support without overwhelming their budget, providing a balance of functionality and affordability.
- Ideal for growing companies.
As businesses expand, Re:amaze grows with them. It offers scalable solutions that adapt to increasing customer support demands, making it an excellent choice for companies that need a flexible platform to manage their growing customer base effectively.
Frequently Asked Questions
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Anastasia Belyh
Anastasia Belyh is a senior tech writer with over 15 years of experience in marketing, sales, and business software. Having worked in investment banking, management consulting, and founded multiple companies, her in-depth knowledge and hands-on expertise make her software reviews authoritative, trustworthy, and highly practical for business decision-makers.
