Pure Chat vs JivoChat (2024 Comparison)
Pure Chat offers a user-friendly interface and affordable pricing, making it an excellent choice for small businesses looking to enhance customer communication.
- User-friendly interface for beginners.
- Affordable for small businesses.
- Basic customization options available.
- Limited multi-channel support.
- Basic analytics and reporting.
- Fewer chatbot integration options.
Free plan?
YesStarting price
$49 per month
JivoChat provides comprehensive multi-channel support and advanced analytics, ideal for businesses seeking a robust communication platform.
- Comprehensive multi-channel support.
- Advanced analytics and reporting.
- Robust chatbot integration.
- Slight learning curve for new users.
- Higher cost for premium features.
- Complex setup for small teams.
Free plan?
YesStarting price
$19 per month per userWhat is Pure Chat?
Pure Chat is a live chat software designed to help businesses engage with their website visitors in real-time. It offers a user-friendly interface that allows you to customize chat widgets, manage multiple conversations, and track visitor analytics. This tool is particularly beneficial for small to medium-sized businesses looking to enhance customer support and increase conversion rates. With Pure Chat, you can easily integrate with other platforms, ensuring seamless communication and improved customer satisfaction.
What is JivoChat?
JivoChat is a comprehensive communication tool that enables businesses to connect with their customers through live chat, phone, email, and social media. It provides a unified platform for managing all customer interactions, making it easier for businesses to offer prompt and efficient support. JivoChat is ideal for companies looking to streamline their communication processes and improve customer engagement. Its robust features, such as chatbots and CRM integration, help businesses automate tasks and focus on delivering exceptional customer service.
Pros and Cons of Pure Chat vs JivoChat
Pros & Cons of Pure Chat
- Pure Chat offers a simple and intuitive interface, making it easy for beginners to navigate and manage customer interactions without any technical expertise.
- With its competitive pricing structure, Pure Chat is an excellent choice for small businesses looking to enhance their customer communication without breaking the bank.
- Pure Chat provides essential customization features, allowing businesses to tailor the chat widget to match their brand's look and feel.
- Pure Chat primarily focuses on live chat, lacking the comprehensive multi-channel support offered by competitors like JivoChat.
- While Pure Chat offers some analytics features, they are relatively basic compared to the more detailed reporting available with JivoChat.
Pros & Cons of JivoChat
- JivoChat excels in providing a unified communication platform, allowing businesses to connect with customers through chat, phone, email, and social media.
- JivoChat offers detailed analytics and reporting features, enabling businesses to track performance and make data-driven decisions effectively.
- With its advanced chatbot integration capabilities, JivoChat allows businesses to automate customer interactions and improve efficiency.
- Due to its extensive features, JivoChat may require some time for new users to fully understand and utilize its capabilities.
- While JivoChat offers a wide range of features, accessing premium functionalities may come at a higher cost compared to other tools.
Pure Chat vs JivoChat: At A Glance
Value to Price
Value to Price is a critical dimension that evaluates how well a tool's features and benefits align with its cost. Pure Chat offers a competitive pricing structure, making it a great choice for small businesses. JivoChat, while slightly more expensive, provides a broader range of features, justifying its higher price point. If you're looking for a budget-friendly option, Pure Chat is ideal, but for more advanced features, JivoChat is worth the investment.
Ease of Use
Ease of Use assesses how intuitive and user-friendly a tool is. Pure Chat is known for its straightforward interface, making it easy for beginners to navigate. JivoChat, on the other hand, offers a more comprehensive set of features, which might require a slight learning curve. If you prefer simplicity, Pure Chat is the way to go, but if you're willing to invest time in learning, JivoChat offers more robust capabilities.
Functionality
Functionality measures the range and effectiveness of features a tool offers. Pure Chat provides essential live chat functionalities, suitable for basic customer interactions. JivoChat excels in this dimension with its multi-channel communication capabilities, including phone and social media integration. If you need a tool with extensive functionalities, JivoChat is the better choice.
Scalability
Scalability evaluates a tool's ability to grow with your business. Pure Chat is ideal for small to medium-sized businesses, offering features that cater to their needs. JivoChat, however, is designed to support larger enterprises with its advanced features and integrations. If you anticipate significant growth, JivoChat is the more scalable option.
Integrations
Integrations assess how well a tool can connect with other software. Pure Chat offers basic integrations with popular platforms, making it suitable for small businesses. JivoChat provides a wider range of integrations, allowing for seamless communication across various channels. If you require extensive integrations, JivoChat is the better choice.
Customer Support
Customer Support evaluates the quality and availability of assistance provided by the tool. Pure Chat offers reliable support through email and chat, ensuring users receive timely help. JivoChat goes a step further with 24/7 support and a dedicated account manager for premium users. If exceptional customer support is a priority, JivoChat is the superior option.
Security
Security measures the tool's ability to protect user data and ensure safe communication. Both Pure Chat and JivoChat offer robust security features, including data encryption and secure servers. However, JivoChat provides additional security measures, such as two-factor authentication, making it a more secure choice for businesses handling sensitive information.
Overall Rating
Overall Rating is a comprehensive assessment of a tool's performance across all dimensions. Pure Chat scores well for its affordability and ease of use, making it a solid choice for small businesses. JivoChat, with its advanced features and superior support, earns a higher overall rating, making it ideal for larger enterprises seeking a comprehensive communication solution.
Pure Chat vs JivoChat: A Detailed Breakdown of Key Features
Real-time Chat
Real-time Chat is essential for immediate customer interaction. Pure Chat offers a straightforward real-time chat feature, allowing you to engage with visitors instantly. JivoChat enhances this experience with additional features like typing insights and canned responses, making interactions more efficient. If you need a basic chat tool, Pure Chat is sufficient, but for a more dynamic experience, JivoChat is the better choice.
Multi-channel Support
Multi-channel Support allows businesses to communicate with customers across various platforms. Pure Chat focuses primarily on live chat, while JivoChat offers a comprehensive solution, including phone, email, and social media integration. If your business requires a unified communication platform, JivoChat is the superior option.
Customization Options
Customization Options enable businesses to tailor the chat experience to their brand. Pure Chat provides basic customization features, such as color and text adjustments. JivoChat offers more advanced options, including custom chat widgets and automated workflows. If you value extensive customization, JivoChat is the better choice.
Analytics and Reporting
Analytics and Reporting are crucial for tracking performance and making data-driven decisions. Pure Chat offers basic analytics, such as visitor tracking and chat history. JivoChat provides more detailed reports, including agent performance and customer satisfaction metrics. For comprehensive analytics, JivoChat is the preferred tool.
Mobile App
A Mobile App allows businesses to manage customer interactions on the go. Pure Chat offers a user-friendly mobile app for basic chat management. JivoChat's app includes additional features, such as call management and push notifications. If mobile functionality is important, JivoChat is the better option.
Chatbot Integration
Chatbot Integration automates customer interactions, saving time and resources. Pure Chat offers limited chatbot capabilities, while JivoChat provides advanced integration with popular chatbot platforms. If you need robust chatbot functionality, JivoChat is the superior choice.
Pricing Comparison of Pure Chat and JivoChat
We’ve compiled the pricing tables and highlighted the key features of both Pure Chat and JivoChat to aid in your decision-making process. Let’s explore what each platform has to offer.
Pure Chat Pricing Plans
- Includes 4 users/operators for managing chats.
- Receive up to 100 SMS notifications monthly.
- Canned responses for quick and efficient replies.
- File transfer capability for sharing documents.
- Includes 10 users/operators for managing chats.
- Receive up to 1,000 SMS notifications monthly.
- Advanced widget customization for branding.
- Unlimited chat history transcripts for records.
JivoChat Pricing Plans
- Integrations with social media and messenger channels like Viber and Telegram.
- Unlimited chats and websites for extensive reach.
- Customizable chat widget available in 25 languages.
- Basic stats on chats and agents’ activity for performance tracking.
- Boost sales with professional chat tools and integrations.
- Proactively start targeted chats with smart triggers.
- Advanced stats on chats and agents’ activity for better insights.
- Google Analytics Integration for comprehensive data analysis.
- Distribute chats based on visitors' locations for personalized service.
- Multiple departments for organized communication.
- Module «Telephony Plus» including IVR for enhanced call management.
- Complete visitor info with IP addresses, region, and visit source.
Our Rating Methodology
We thoroughly evaluate each communication tool, focusing on key aspects like functionality, ease of use, and customer support. By analyzing user feedback and testing features, we ensure our recommendations align with your needs. Each factor is weighted to provide an accurate final rating, helping you choose the best tool for your business.
Pure Chat or JivoChat: Which One Matches Your Business Needs?
Choose Pure Chat If You Need ...
- User-friendly interface for beginners
If you are a beginner or small business owner looking for an easy-to-use live chat tool, Pure Chat is an excellent choice. Its intuitive interface and straightforward setup make it accessible to users with limited technical expertise.
- Affordable pricing for small businesses
If budget is a primary concern, Pure Chat offers competitive pricing plans that cater to small businesses. Its cost-effective solutions allow you to enhance customer communication without breaking the bank.
Choose JivoChat If You Need ...
- Comprehensive multi-channel support
If your business requires a unified communication platform, JivoChat is the superior option. Its multi-channel support, including chat, phone, email, and social media, ensures seamless customer interactions across various platforms.
- Advanced analytics and reporting
If data-driven decision-making is crucial for your business, JivoChat's advanced analytics and reporting features provide valuable insights into customer interactions and agent performance, helping you optimize your communication strategy.
Frequently Asked Questions
Which tool offers better multi-channel support?
Is Pure Chat suitable for small businesses?
Does JivoChat offer advanced analytics?
Can Pure Chat integrate with other platforms?
Is JivoChat more secure than Pure Chat?
Which tool is better for beginners?
Anastasia Belyh
Anastasia Belyh is a senior tech writer with over 15 years of experience in marketing, sales, and business software. Having worked in investment banking, management consulting, and founded multiple companies, her in-depth knowledge and hands-on expertise make her software reviews authoritative, trustworthy, and highly practical for business decision-makers.
