Pure Chat vs Formilla (2024 Comparison)
Pure Chat offers a user-friendly interface and competitive pricing, making it an excellent choice for small to medium-sized businesses. Its reliable customer support ensures you get the help you need when you need it.
- User-friendly interface
- Competitive pricing
- Reliable customer support
- Limited advanced features
- Basic email messaging
Free plan?
YesStarting price
$49 per month
Formilla provides a comprehensive feature set with advanced integrations, making it ideal for businesses seeking robust customer engagement solutions. Its email messaging capabilities are particularly noteworthy.
- Comprehensive feature set
- Advanced integrations
- Robust email messaging
- Higher pricing
- Longer response times
Free plan?
YesStarting price
$13.99 per monthWhat is Pure Chat?
Pure Chat is a live chat software designed to help businesses engage with their website visitors in real-time. It offers a user-friendly interface that allows you to customize chat widgets, manage multiple conversations, and track visitor analytics. This tool is particularly beneficial for small to medium-sized businesses looking to enhance customer support and increase conversion rates. With Pure Chat, you can provide instant assistance to your customers, improving their overall experience and satisfaction.
What is Formilla?
Formilla is a comprehensive live chat and customer messaging platform that helps businesses connect with their customers seamlessly. It offers features like real-time chat, email messaging, and in-app messaging, making it a versatile tool for customer engagement. Formilla is ideal for businesses looking to improve customer support and boost sales by providing timely assistance. Its integration capabilities with various platforms make it a flexible choice for businesses of all sizes.
Pros and Cons of Pure Chat vs Formilla
Pros & Cons of Pure Chat
- Pure Chat offers an intuitive and easy-to-navigate interface, making it accessible for users of all skill levels. This simplicity ensures that you can quickly set up and start using the tool without any hassle.
- With its affordable pricing plans, Pure Chat provides excellent value for small to medium-sized businesses. You get access to essential features without breaking the bank, making it a cost-effective choice.
- Pure Chat is known for its responsive and helpful customer support team. Whether you encounter technical issues or have questions, their support staff is ready to assist you promptly.
- While Pure Chat offers essential live chat features, it lacks some of the advanced functionalities found in other tools. This limitation may be a drawback for businesses seeking more comprehensive solutions.
- Pure Chat's email messaging capabilities are relatively basic compared to other tools. If email communication is a significant part of your strategy, you may find these features lacking.
Pros & Cons of Formilla
- Formilla offers a wide range of features, including real-time chat, email messaging, and in-app messaging. This versatility makes it a powerful tool for businesses looking to enhance customer engagement.
- With its extensive integration options, Formilla can seamlessly connect with various platforms and tools. This capability allows you to streamline your workflow and improve efficiency.
- Formilla's email messaging features are advanced, enabling you to communicate effectively with customers even when they're offline. This functionality is ideal for businesses that rely heavily on email communication.
- Formilla's pricing plans are on the higher side, which may be a concern for budget-conscious businesses. However, the additional features and capabilities justify the cost for many users.
- Some users have reported longer response times from Formilla's customer support team. While the support is generally helpful, the wait time can be frustrating for urgent issues.
Pure Chat vs Formilla: At A Glance
Pure Chat vs Formilla: A Detailed Breakdown of Key Features
Real-time Chat
Pure Chat offers a seamless real-time chat experience, allowing you to engage with website visitors instantly. Its interface is intuitive, making it easy to manage multiple conversations simultaneously. Formilla also provides real-time chat capabilities, but with additional features like chatbots and automated responses. If you're looking for a straightforward real-time chat solution, Pure Chat is the better choice.
Customization Options
Pure Chat allows you to customize chat widgets to match your website's branding, providing a cohesive user experience. Formilla offers similar customization options but with more advanced features like custom chatbots. If you need basic customization with ease, Pure Chat is the better option.
Visitor Tracking
Formilla excels in visitor tracking, offering detailed insights into visitor behavior and engagement. Pure Chat also provides visitor tracking features, but they are not as comprehensive as Formilla's. If in-depth visitor analytics are important to you, Formilla is the better choice.
Email Messaging
Formilla offers robust email messaging capabilities, allowing you to communicate with customers even when they're offline. Pure Chat provides basic email messaging features, but they are not as advanced as Formilla's. If email communication is a key part of your strategy, Formilla is the better option.
In-app Messaging
Formilla stands out with its in-app messaging feature, enabling you to engage with users directly within your app. Pure Chat lacks this feature, making Formilla the better choice for businesses with mobile apps. If in-app communication is crucial, Formilla is the way to go.
Analytics and Reporting
Both Pure Chat and Formilla offer analytics and reporting features, but Formilla provides more detailed insights and customizable reports. Pure Chat's analytics are straightforward and easy to understand, making it suitable for businesses that need basic reporting. If you require advanced analytics, Formilla is the better choice.
Pricing Comparison of Pure Chat and Formilla
To assist you in making an informed choice, we’ve outlined the pricing plans and essential features of Pure Chat and Formilla. This comparison will highlight the best option for enhancing your customer engagement.
Pure Chat Pricing Plans
- Includes 4 users/operators for managing chats.
- Receive up to 100 SMS notifications monthly.
- Canned responses for quick and efficient replies.
- File transfer capability for sharing documents.
- Includes 10 users/operators for managing chats.
- Receive up to 1,000 SMS notifications monthly.
- Advanced widget customization for branding.
- Unlimited chat history transcripts for records.
Formilla Pricing Plans
- Desktop and mobile apps for easy access and management.
- Custom branding to align with your business identity.
- Custom language support for diverse customer interactions.
- Canned messages for quick and efficient responses.
- Third-party integrations for enhanced functionality.
- Proactive chat to engage customers effectively.
- Unlimited chat history for comprehensive record-keeping.
- Marketing popups to boost customer engagement.
- Real-time visitor monitoring for immediate engagement.
- File sharing capabilities for efficient problem-solving.
- Install on multiple websites for broader reach.
- Formilla branding removal for a professional appearance.
- Advanced marketing popups for targeted campaigns.
- Enhanced real-time visitor monitoring for strategic insights.
- Comprehensive contact management for efficient follow-ups.
- Formilla branding removal for a seamless brand experience.
Our Rating Methodology
We thoroughly test each live chat software, evaluating key features like ease of use, functionality, and scalability. We also analyze user reviews to ensure our recommendations fit your needs. Each of the seven evaluation factors is weighted by importance to provide an accurate final rating, helping you avoid poor-quality tools and make informed decisions.
Pure Chat or Formilla: Which One Matches Your Business Needs?
Choose Pure Chat If You Need ...
- User-friendly interface
If you are a beginner or small business owner looking for an easy-to-use live chat solution, Pure Chat is the ideal choice. Its intuitive interface ensures a smooth setup and operation, allowing you to focus on engaging with your customers.
- Cost-effective solution
If budget is a primary concern and you need a reliable live chat tool without breaking the bank, Pure Chat offers competitive pricing plans that provide excellent value for small to medium-sized businesses.
Choose Formilla If You Need ...
- Comprehensive feature set
If your business requires a wide range of communication tools, including real-time chat, email, and in-app messaging, Formilla is the better choice. Its comprehensive feature set ensures you can engage with customers effectively across multiple channels.
- Advanced integrations
If seamless integration with other platforms is crucial for your business operations, Formilla's extensive integration options make it the ideal choice. It connects effortlessly with various tools, streamlining your workflow.
Frequently Asked Questions
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Anastasia Belyh
Anastasia Belyh is a senior tech writer with over 15 years of experience in marketing, sales, and business software. Having worked in investment banking, management consulting, and founded multiple companies, her in-depth knowledge and hands-on expertise make her software reviews authoritative, trustworthy, and highly practical for business decision-makers.
