Pipedrive vs Capsule CRM (2024 Comparison)
Pipedrive offers a robust CRM solution with customizable pipelines and advanced sales reporting. Its excellent customer support ensures you get the help you need.
- Highly customizable pipelines
- Advanced sales reporting
- Excellent customer support
- Steep learning curve
- Interface can feel cluttered
Free plan?
YesStarting price
$14 per month per user
Capsule CRM provides a user-friendly interface and affordable pricing, making it a great choice for small businesses looking to improve their customer relationships.
- User-friendly interface
- Affordable pricing
- Good contact management
- Limited advanced features
- Fewer integrations
Free plan?
YesStarting price
$18 per month per userWhat is Pipedrive?
Pipedrive is a sales-focused CRM tool designed to help businesses streamline their sales processes. It offers a visual pipeline management system that allows users to track deals and sales activities efficiently. With features like customizable pipelines, email integration, and activity reminders, Pipedrive ensures that sales teams stay organized and focused on closing deals. It is particularly beneficial for small to medium-sized businesses looking to enhance their sales productivity and improve customer relationship management.
What is Capsule CRM?
Capsule CRM is a customer relationship management software that helps businesses manage their customer interactions and sales processes. It offers features like contact management, task tracking, and sales pipeline management, making it easier for businesses to stay organized and efficient. Capsule CRM is particularly useful for small businesses and startups looking to improve their customer relationships and streamline their sales processes. With its user-friendly interface and integration capabilities, Capsule CRM helps businesses save time and focus on what matters most.
Pros and Cons of Pipedrive vs Capsule CRM
Pros & Cons of Pipedrive
- Pipedrive offers highly customizable pipelines that allow you to tailor your sales process to fit your business needs. This flexibility is a significant advantage for businesses with unique sales processes.
- Pipedrive provides advanced sales reporting features that offer valuable insights into your sales performance. This helps businesses make informed decisions and improve their sales strategies.
- Pipedrive offers excellent customer support with a variety of resources, including live chat and email support. This ensures that users receive the help they need when they need it.
- Pipedrive has a steep learning curve, which can be challenging for new users. It may take some time to fully understand and utilize all of its features.
- Pipedrive's interface can feel cluttered at times, especially for users who are not familiar with CRM systems. This can make it difficult to navigate and find the information you need.
Pros & Cons of Capsule CRM
- Capsule CRM offers a user-friendly interface that makes it easy to organize and manage your contacts. This simplicity is particularly appealing to those new to CRM systems.
- Capsule CRM offers affordable pricing plans, making it a cost-effective option for small businesses and startups looking to improve their customer relationships.
- Capsule CRM excels in contact management, offering features that make it easy to organize and manage your contacts. This is particularly useful for businesses with a large customer base.
- Capsule CRM lacks some of the advanced features found in other CRM systems, which may be a drawback for businesses looking for a more comprehensive solution.
- Capsule CRM offers fewer integrations compared to other CRM systems, which may limit its functionality for businesses that rely heavily on integrations.
Pipedrive vs Capsule CRM: At A Glance
Value to Price
Pipedrive offers a robust set of features at a competitive price, making it a great value for businesses looking to enhance their sales processes. Its customizable pipelines and integrations provide excellent value for money. Capsule CRM, while slightly less feature-rich, offers a more affordable option for small businesses. If you're looking for a cost-effective solution with essential CRM features, Capsule CRM might be the better choice.
Ease of Use
Pipedrive's intuitive interface and visual pipeline management make it easy for users to navigate and manage their sales activities. Capsule CRM also offers a user-friendly interface, but its simplicity might appeal more to those new to CRM systems. If ease of use is your top priority, Capsule CRM could be the better option for you.
Functionality
Pipedrive excels in functionality with its advanced sales tracking and reporting features. It offers a wide range of tools to help sales teams stay organized and efficient. Capsule CRM, while functional, lacks some of the advanced features found in Pipedrive. If you need a CRM with comprehensive functionality, Pipedrive is the better choice.
Scalability
Pipedrive is designed to scale with your business, offering features that support growing sales teams and expanding customer bases. Capsule CRM, while scalable, may not offer the same level of support for larger businesses. If scalability is a key concern, Pipedrive is the more suitable option.
Integrations
Pipedrive offers a wide range of integrations with popular business tools, making it easy to connect with other software you use. Capsule CRM also offers integrations, but its library is not as extensive as Pipedrive's. If you rely heavily on integrations, Pipedrive is the better choice.
Customer Support
Pipedrive provides excellent customer support with a variety of resources, including live chat and email support. Capsule CRM also offers good support, but its resources are not as comprehensive as Pipedrive's. If customer support is a priority, Pipedrive is the better option.
Security
Both Pipedrive and Capsule CRM offer robust security features to protect your data. Pipedrive's security measures are slightly more advanced, providing additional peace of mind for businesses handling sensitive information. If security is a top concern, Pipedrive is the better choice.
Overall Rating
Pipedrive scores higher overall due to its comprehensive features, scalability, and excellent customer support. Capsule CRM, while slightly lower in overall rating, offers a more affordable option for small businesses. If you're looking for a well-rounded CRM solution, Pipedrive is the better choice.
Pipedrive vs Capsule CRM: A Detailed Breakdown of Key Features
Customizable Pipelines
Pipedrive offers highly customizable pipelines that allow you to tailor your sales process to fit your business needs. This flexibility is a significant advantage for businesses with unique sales processes. Capsule CRM also offers customizable pipelines, but they are not as flexible as Pipedrive's. If you need a CRM with highly customizable pipelines, Pipedrive is the better choice.
Email Integration
Pipedrive's email integration feature allows you to manage your emails directly within the CRM, streamlining communication and ensuring that all interactions are tracked. Capsule CRM also offers email integration, but it lacks some of the advanced features found in Pipedrive. If email integration is a priority, Pipedrive is the better option.
Activity Reminders
Pipedrive's activity reminders help you stay on top of your tasks and ensure that nothing falls through the cracks. This feature is particularly useful for busy sales teams. Capsule CRM also offers activity reminders, but they are not as robust as Pipedrive's. If you need a CRM with comprehensive activity reminders, Pipedrive is the better choice.
Contact Management
Capsule CRM excels in contact management, offering a user-friendly interface that makes it easy to organize and manage your contacts. Pipedrive also offers contact management features, but Capsule CRM's simplicity might appeal more to those new to CRM systems. If contact management is your top priority, Capsule CRM could be the better option for you.
Task Tracking
Pipedrive's task tracking feature helps you stay organized and ensures that all tasks are completed on time. Capsule CRM also offers task tracking, but it lacks some of the advanced features found in Pipedrive. If task tracking is a priority, Pipedrive is the better option.
Sales Reporting
Pipedrive offers advanced sales reporting features that provide valuable insights into your sales performance. Capsule CRM also offers sales reporting, but it lacks some of the advanced features found in Pipedrive. If sales reporting is a priority, Pipedrive is the better option.
Pricing Comparison of Pipedrive and Capsule CRM
To assist you in making an informed choice, we’ve outlined the pricing plans and essential features of Pipedrive and Capsule CRM. This comparison will highlight the best option for managing your customer relationships.
Pipedrive Pricing Plans
- Seamless data import with over 400 integrations available.
- Activity, deal, and contact reports for better insights.
- Personalized onboarding to get you started quickly.
- Simple sales processes setup for efficient organization.
- Automations builder including email sequences for efficiency.
- Meeting, email, and video call scheduling for convenience.
- Live chat support for immediate assistance.
- Group emailing capabilities for better communication.
- Contract and proposal management with e-signatures.
- Streamlined lead routing and team management.
- Revenue forecasts and custom field reporting.
- Extra data entry and data quality settings.
- Increased control of account permissions and visibilities.
- 24/7 live chat support for continuous assistance.
- Phone support for direct communication.
- Enhanced collaboration and support for larger teams.
- Complete access to all features without limits.
- Unlimited reports and customizations for flexibility.
- Maximize automations and email syncs per seat.
- Ultimate peace of mind with full feature access.
Capsule CRM Pricing Plans
- Basic CRM functionalities to manage contacts efficiently.
- No cost involved, ideal for startups or freelancers.
- Simple and straightforward CRM solution.
- Easy transition from spreadsheets to CRM.
- Email templates to streamline communication.
- AI-powered email assistant for high-converting emails.
- Shared mailbox for team collaboration.
- Premium integrations with tools like Xero and Zendesk.
- Workflow automations for efficient sales processes.
- Advanced sales reporting for better insights.
- Multiple sales pipelines for diverse projects.
- Project management with kanban-style boards.
- Multiple project boards for complex project management.
- Contact enrichment for detailed contact profiles.
- Custom fields and tags for tailored CRM experience.
- Enhanced targeting with up-to-date contact information.
- Dedicated account manager for personalized support.
- Custom training for team onboarding.
- Ongoing priority support for immediate assistance.
- Manage pipelines and projects at scale.
Our Rating Methodology
We thoroughly test each CRM tool, evaluating key features like ease of use, functionality, and scalability. We also analyze user reviews to ensure our recommendations fit your needs. Each of the seven evaluation factors is weighted by importance to provide an accurate final rating, helping you avoid poor-quality tools and make informed decisions.
Pipedrive or Capsule CRM: Which One Matches Your Business Needs?
Choose Pipedrive If You Need ...
- Advanced sales features
If you need a CRM with advanced sales tracking and reporting features, Pipedrive is the better choice. Its comprehensive functionality and customizable pipelines make it ideal for businesses looking to enhance their sales processes.
- Scalable solution
If you are planning to scale your business and need a CRM that can grow with you, Pipedrive is the more suitable option. Its scalability and support for growing sales teams make it a great choice for expanding businesses.
Choose Capsule CRM If You Need ...
- User-friendly interface
If you are new to CRM systems and need a user-friendly interface, Capsule CRM could be the better option for you. Its simplicity and ease of use make it ideal for beginners and small businesses.
- Affordable pricing
If you are a small business or startup looking for an affordable CRM solution, Capsule CRM is the better choice. Its cost-effective pricing plans make it accessible for businesses with limited budgets.
Frequently Asked Questions
Which CRM is better for small businesses, Pipedrive or Capsule CRM?
Does Pipedrive offer better integrations than Capsule CRM?
Is Pipedrive more scalable than Capsule CRM?
Which CRM offers better customer support, Pipedrive or Capsule CRM?
Is Capsule CRM easier to use than Pipedrive?
Which CRM offers better security features, Pipedrive or Capsule CRM?
Anastasia Belyh
Anastasia Belyh is a senior tech writer with over 15 years of experience in marketing, sales, and business software. Having worked in investment banking, management consulting, and founded multiple companies, her in-depth knowledge and hands-on expertise make her software reviews authoritative, trustworthy, and highly practical for business decision-makers.
