Olark vs JivoChat (2024 Comparison)
Olark offers a user-friendly live chat solution with reliable customer support and seamless CRM integrations. It's an excellent choice for small businesses looking to enhance their customer interactions.
- User-friendly interface for easy setup.
- Reliable customer support resources.
- Integrates well with popular CRM tools.
- Limited multi-channel support.
- Basic visitor monitoring features.
Free plan?
YesStarting price
$29 per month per seat
JivoChat provides a comprehensive multi-channel communication platform with advanced visitor monitoring and responsive support. Ideal for businesses seeking to streamline customer interactions across various channels.
- Comprehensive multi-channel support.
- Advanced visitor monitoring capabilities.
- Responsive customer support team.
- Slightly higher pricing.
- Complex setup for beginners.
Free plan?
YesStarting price
$19 per month per userWhat is Olark?
Olark is a live chat software that helps businesses connect with their customers in real-time. It offers features like automated messages, chat transcripts, and team management tools, making it easier for businesses to provide excellent customer service. With Olark, you can engage with your website visitors, answer their queries instantly, and convert them into loyal customers. It's a great tool for businesses looking to enhance their customer support and improve their overall customer experience.
What is JivoChat?
JivoChat is a comprehensive communication tool designed to streamline customer interactions across multiple channels. It integrates live chat, phone, email, and social media into a single platform, allowing businesses to manage all customer communications efficiently. JivoChat's intuitive interface and robust features, such as real-time visitor monitoring and proactive chat invitations, help businesses enhance customer engagement and boost sales. It's an ideal solution for companies seeking to improve their customer service and increase conversion rates.
Pros and Cons of Olark vs JivoChat
Pros & Cons of Olark
- Olark's interface is designed with simplicity in mind, making it easy for teams to set up and start using the tool without any technical expertise. This ease of use is particularly beneficial for small businesses and startups.
- Olark offers a range of customer support resources, including live chat, email support, and a comprehensive knowledge base. This ensures that users can get the help they need quickly and efficiently.
- Olark integrates seamlessly with popular CRM tools, allowing businesses to streamline their customer interactions and improve their overall customer relationship management processes.
- Olark primarily focuses on live chat, offering limited support for other communication channels like email and social media. This can be a drawback for businesses looking for a more comprehensive communication solution.
- Olark's visitor monitoring features are relatively basic, providing limited insights into visitor behavior and preferences. This can be a limitation for businesses looking for more detailed visitor analytics.
Pros & Cons of JivoChat
- JivoChat excels in providing a comprehensive communication solution by integrating live chat, phone, email, and social media into a single platform. This makes it an ideal choice for businesses looking to manage all customer interactions in one place.
- JivoChat offers advanced visitor monitoring capabilities, including detailed visitor information and behavior tracking. This allows businesses to gain valuable insights into their website visitors and tailor their communication strategies accordingly.
- JivoChat's customer support team is known for its responsiveness and efficiency, providing users with the assistance they need in a timely manner. This level of support is particularly beneficial for businesses that rely heavily on customer interactions.
- JivoChat's pricing is slightly higher compared to other live chat solutions, which can be a consideration for businesses with limited budgets. However, the extensive features and capabilities it offers may justify the cost for many users.
- JivoChat's setup process can be complex for beginners, requiring some technical expertise to fully leverage its capabilities. This can be a challenge for small businesses or startups with limited resources.
Olark vs JivoChat: At A Glance
Value to Price
Olark offers a competitive pricing structure that aligns well with the features it provides, making it a cost-effective solution for small to medium-sized businesses. JivoChat, on the other hand, offers a slightly higher value for money due to its extensive feature set and multi-channel capabilities. If you're looking for a tool that offers more features for the price, JivoChat might be the better choice.
Ease of Use
Olark is known for its user-friendly interface, making it easy for teams to get started without a steep learning curve. JivoChat also offers an intuitive interface but goes a step further with its seamless integration of multiple communication channels. If ease of use across various platforms is a priority, JivoChat stands out.
Functionality
Olark provides essential live chat functionalities that cater to most business needs, including automated messages and chat transcripts. JivoChat, however, offers a broader range of functionalities, including integration with social media and email, making it a more versatile tool. For businesses needing comprehensive communication solutions, JivoChat is the better option.
Scalability
Olark is suitable for small to medium-sized businesses, offering scalability to a certain extent. JivoChat, with its robust infrastructure, supports larger teams and more complex communication needs, making it a better choice for growing businesses. If scalability is a key concern, JivoChat is the preferred option.
Integrations
Olark integrates well with popular CRM and helpdesk tools, enhancing its functionality. JivoChat offers a wider range of integrations, including social media and email platforms, providing a more comprehensive communication solution. If you need extensive integration options, JivoChat is the superior choice.
Customer Support
Olark provides reliable customer support with various resources to help users. JivoChat offers similar support but with additional resources and a more responsive support team. If customer support is a priority, JivoChat offers a slight edge.
Security
Both Olark and JivoChat prioritize security, offering encryption and data protection features. JivoChat, however, provides additional security measures, making it a more secure option for businesses handling sensitive information. If security is a top concern, JivoChat is the better choice.
Overall Rating
Overall, both Olark and JivoChat are excellent tools for enhancing customer communication. JivoChat, with its broader feature set and multi-channel capabilities, scores slightly higher, making it the preferred choice for businesses seeking a comprehensive communication solution.
Olark vs JivoChat: A Detailed Breakdown of Key Features
Real-time Chat
Olark offers a robust real-time chat feature that allows businesses to engage with their customers instantly. It's easy to set up and use, making it a great choice for small teams. JivoChat, however, takes real-time chat to the next level with its multi-channel capabilities, allowing businesses to manage chats from various platforms in one place. If you're looking for a more integrated real-time chat solution, JivoChat is the better option.
Automated Messages
Both Olark and JivoChat offer automated messaging features that help businesses engage with their customers even when they're offline. Olark's automated messages are straightforward and easy to configure, while JivoChat offers more advanced options, including personalized messages based on visitor behavior. If you need more sophisticated automated messaging capabilities, JivoChat is the superior choice.
Chat Transcripts
Olark provides chat transcripts that are easy to access and review, helping businesses keep track of customer interactions. JivoChat also offers chat transcripts but with additional features like search and filter options, making it easier to find specific conversations. If detailed chat transcript management is important to you, JivoChat is the better choice.
Multi-channel Support
Olark focuses primarily on live chat, offering limited multi-channel support. JivoChat, on the other hand, excels in this area, integrating live chat, phone, email, and social media into a single platform. If you need a comprehensive multi-channel communication solution, JivoChat is the clear winner.
Visitor Monitoring
Olark offers basic visitor monitoring features that allow businesses to see who is visiting their website in real-time. JivoChat provides more advanced visitor monitoring capabilities, including detailed visitor information and behavior tracking. If you need in-depth visitor monitoring, JivoChat is the better option.
Proactive Chat Invitations
Olark's proactive chat invitations are easy to set up and help businesses engage with their website visitors effectively. JivoChat offers more advanced options, including personalized invitations based on visitor behavior and preferences. If you want to take your proactive chat invitations to the next level, JivoChat is the superior choice.
Pricing Comparison of Olark and JivoChat
We’ve compiled the pricing tables and highlighted the key features of both Olark and JivoChat to aid in your decision-making process. Let’s explore what each platform has to offer.
Olark Pricing Plans
- Advanced reporting to track chat performance and metrics.
- Agent groups for efficient team management and collaboration.
- Targeted chat to engage specific website visitors effectively.
- Basic integrations with other tools for seamless operations.
- All Powerups included for extended functionality.
- Dedicated account manager for personalized support.
- Live training to maximize team productivity.
- Custom chat routing for optimized customer service.
JivoChat Pricing Plans
- Integrations with social media and messenger channels like Viber and Telegram.
- Unlimited chats and websites for extensive reach.
- Customizable chat widget available in 25 languages.
- Basic stats on chats and agents’ activity for performance tracking.
- Boost sales with professional chat tools and integrations.
- Proactively start targeted chats with smart triggers.
- Advanced stats on chats and agents’ activity for better insights.
- Google Analytics Integration for comprehensive data analysis.
- Distribute chats based on visitors' locations for personalized service.
- Multiple departments for organized communication.
- Module «Telephony Plus» including IVR for enhanced call management.
- Complete visitor info with IP addresses, region, and visit source.
Our Rating Methodology
We thoroughly evaluate each live chat tool, focusing on key factors like functionality, ease of use, and customer support. By analyzing user reviews and conducting hands-on testing, we ensure our recommendations meet diverse business needs. Each factor is weighted to provide an accurate final rating, helping you choose the best tool for your requirements.
Olark or JivoChat: Which One Matches Your Business Needs?
Choose Olark If You Need ...
- User-friendly live chat solution
If you are a small business owner looking for a user-friendly live chat solution, Olark is an excellent choice. Its intuitive interface and reliable customer support make it easy to set up and use, even for those with limited technical expertise.
- Seamless CRM integrations
If your business relies heavily on CRM tools, Olark's seamless integrations can enhance your customer relationship management processes. It allows you to streamline interactions and improve overall efficiency, making it a valuable addition to your communication toolkit.
Choose JivoChat If You Need ...
- Comprehensive multi-channel support
If your business requires a comprehensive communication solution that integrates live chat, phone, email, and social media, JivoChat is the ideal choice. Its multi-channel capabilities allow you to manage all customer interactions in one place, improving efficiency and customer satisfaction.
- Advanced visitor monitoring
If gaining valuable insights into your website visitors is a priority, JivoChat's advanced visitor monitoring capabilities are unmatched. It provides detailed visitor information and behavior tracking, allowing you to tailor your communication strategies effectively.
Frequently Asked Questions
Which tool offers better multi-channel support?
Is Olark suitable for small businesses?
Does JivoChat offer advanced visitor monitoring?
Which tool is more cost-effective?
Can Olark integrate with CRM tools?
Is JivoChat suitable for large businesses?
Anastasia Belyh
Anastasia Belyh is a senior tech writer with over 15 years of experience in marketing, sales, and business software. Having worked in investment banking, management consulting, and founded multiple companies, her in-depth knowledge and hands-on expertise make her software reviews authoritative, trustworthy, and highly practical for business decision-makers.
