Monday CRM vs Freshsales (2024 Comparison)
Monday CRM offers a versatile platform with customizable workflows and robust integrations, making it ideal for businesses seeking flexibility and efficiency.
- Highly customizable workflows
- Robust integration options
- Strong automation features
- Steep learning curve
- Interface can feel cluttered
Free plan?
YesStarting price
$12 per month per user
Freshsales provides advanced AI insights and a user-friendly interface, making it a top choice for sales teams looking to enhance their performance.
- Advanced AI insights
- User-friendly interface
- Excellent customer support
- Limited customization options
- Occasional performance issues
Free plan?
YesStarting price
€9 per month per userWhat is Monday CRM?
Monday CRM is a versatile customer relationship management tool designed to streamline your business processes. It offers a user-friendly interface that allows you to manage leads, track sales, and automate workflows effortlessly. With its customizable dashboards and integration capabilities, Monday CRM helps businesses of all sizes enhance their productivity and collaboration. Whether you're a small startup or a large enterprise, Monday CRM provides the tools you need to stay organized and focused on your goals.
What is Freshsales?
Freshsales is a comprehensive CRM software that empowers businesses to manage their sales processes efficiently. It offers features like lead scoring, email tracking, and AI-powered insights to help sales teams close deals faster. Freshsales is designed to simplify your daily tasks, allowing you to focus on building strong customer relationships. With its intuitive interface and robust automation capabilities, Freshsales is an ideal choice for businesses looking to enhance their sales performance and drive growth.
Pros and Cons of Monday CRM vs Freshsales
Pros & Cons of Monday CRM
- Monday CRM offers a high degree of customization, allowing you to tailor workflows to fit your specific business needs. This flexibility can be a game-changer for businesses with unique processes.
- With a wide range of integrations available, Monday CRM can seamlessly connect with your existing tools, enhancing your overall productivity and efficiency.
- Automation is a key strength of Monday CRM, enabling you to automate repetitive tasks and streamline your operations, saving you time and effort.
- While Monday CRM offers powerful features, it can take some time to learn and master, especially for users who are new to CRM software.
- The interface of Monday CRM can sometimes feel overwhelming, particularly for users who prefer a more minimalist design.
Pros & Cons of Freshsales
- Freshsales provides advanced AI insights that help sales teams make data-driven decisions, improving their ability to close deals and drive revenue.
- The intuitive interface of Freshsales makes it easy for users to navigate and manage their sales processes, reducing the learning curve and increasing efficiency.
- Freshsales is known for its exceptional customer support, providing timely and helpful assistance to users whenever they need it.
- While Freshsales offers a range of features, its customization options are somewhat limited compared to other CRM tools, which may be a drawback for businesses with specific needs.
- Some users have reported occasional performance issues with Freshsales, which can be frustrating when trying to manage sales processes efficiently.
Monday CRM vs Freshsales: At A Glance
Monday CRM vs Freshsales: A Detailed Breakdown of Key Features
Lead Management
Lead management is a crucial feature for any CRM, and both Monday CRM and Freshsales excel in this area. Freshsales offers advanced lead scoring and tracking capabilities, making it easier to prioritize and manage leads effectively. Monday CRM provides a more customizable approach, allowing you to tailor your lead management processes to suit your specific needs. If you prefer a more structured and automated lead management system, Freshsales is the better choice.
Email Tracking
Email tracking is essential for monitoring communication with clients, and Freshsales offers robust email tracking features that provide insights into open rates and engagement. Monday CRM also offers email tracking, but Freshsales' detailed analytics give it an edge. If you rely heavily on email communication and need in-depth tracking, Freshsales is the tool to consider.
Automation
Automation can significantly enhance productivity, and both tools offer strong automation capabilities. Monday CRM excels in workflow automation, allowing you to automate repetitive tasks and streamline processes. Freshsales offers automation features as well, but Monday CRM's flexibility and customization options make it a standout choice for businesses looking to optimize their workflows. If automation is a priority, Monday CRM is the tool to choose.
Custom Dashboards
Custom dashboards are a valuable feature for visualizing data, and Monday CRM offers highly customizable dashboards that can be tailored to your specific needs. Freshsales provides dashboards as well, but Monday CRM's extensive customization options give it an advantage. If you need detailed and personalized dashboards, Monday CRM is the better option.
AI Insights
AI insights can provide valuable data-driven recommendations, and Freshsales excels in this area with its AI-powered insights that help sales teams make informed decisions. Monday CRM offers some AI features, but Freshsales' advanced capabilities make it a standout choice for businesses looking to leverage AI for sales optimization. If AI insights are important to you, Freshsales is the tool to consider.
Mobile App
A mobile app is essential for managing your CRM on the go, and both Monday CRM and Freshsales offer mobile apps with robust features. Freshsales' mobile app is known for its user-friendly interface and seamless functionality, making it a great choice for sales teams on the move. Monday CRM's app is also reliable, but Freshsales' mobile experience gives it an edge. If you need a top-notch mobile app, Freshsales is the way to go.
Pricing Comparison of Monday CRM and Freshsales
To assist you in making an informed choice, we’ve outlined the pricing plans and essential features of Monday CRM and Freshsales. This comparison will highlight the best option for managing your customer relationships.
Monday CRM Pricing Plans
- Unlimited customizable pipelines for better workflow management.
- Access to unlimited contacts and boards for comprehensive data handling.
- Templates for lead, contact, and deal management to streamline processes.
- iOS and Android apps for on-the-go access and management.
- 2-way email integration with Gmail and Outlook for seamless communication.
- AI email generator to enhance email productivity and personalization.
- Activity management to keep track of all sales activities efficiently.
- Quotes and invoices feature to streamline financial transactions.
- Email templates with custom parameters for personalized communication.
- Email tracking and automations to monitor and automate email processes.
- Sequences for automating follow-up emails and nurturing leads.
- Mass emails with HTML editor for designing and sending bulk emails.
- Mandatory fields to ensure essential information is captured.
- Team goals to align and track team performance and objectives.
- Advanced analytics with dashboards up to 50 boards for in-depth insights.
- Enterprise-scale automations and integrations for large-scale operations.
Freshsales Pricing Plans
- Utilize built-in phone and live chat for seamless communication.
- Access email templates to streamline customer interactions.
- Increase productivity with essential CRM tools.
- Designed for small teams of up to 3 users.
- Kanban View for Contacts, Accounts, and Deals.
- Built-in Chat, Email, & Phone for seamless communication.
- Custom Fields and Basic Workflows for tailored processes.
- Contextual Collaboration with Slack for team efficiency.
- Contact Scoring and Sales Emails by Freddy AI.
- Custom Sales Activities and Auto-assignment Rules.
- Territory Management and Multiple Sales Pipelines.
- Advanced Workflows and Custom Reports for detailed insights.
- Field-level Permissions and Custom Modules.
- Forecasting Insights and Workflows for Custom Modules.
- Sandbox environment for testing and development.
- Audit Logs for tracking changes and ensuring compliance.
Our Rating Methodology
We thoroughly evaluate each CRM tool, focusing on key factors like functionality, ease of use, and customer support. By analyzing user reviews and conducting in-depth testing, we ensure our recommendations are reliable and tailored to your needs. Each factor is weighted to provide an accurate final rating, helping you make informed decisions.
Monday CRM or Freshsales: Which One Matches Your Business Needs?
Choose Monday CRM If You Need ...
- Highly customizable workflows
If you need a CRM with highly customizable workflows, Monday CRM is the ideal choice. Its flexibility allows you to tailor processes to fit your unique business needs, enhancing efficiency and productivity.
- Robust integration options
If you rely on multiple tools and need seamless integration, Monday CRM is the better option. Its extensive integration library ensures you can connect with your existing software effortlessly.
Choose Freshsales If You Need ...
- Advanced AI insights
If you want to leverage AI for sales optimization, Freshsales is the tool to choose. Its advanced AI insights provide valuable data-driven recommendations, helping you make informed decisions and close deals faster.
- User-friendly interface
If ease of use is a priority, Freshsales is the better choice. Its intuitive interface makes it easy for users to navigate and manage their sales processes, reducing the learning curve and increasing efficiency.
Frequently Asked Questions
Which CRM is better for small businesses?
How do Monday CRM and Freshsales compare in terms of integrations?
Which CRM offers better customer support?
How do the automation features of Monday CRM and Freshsales compare?
Which CRM is more scalable?
How do the security features of Monday CRM and Freshsales compare?
Anastasia Belyh
Anastasia Belyh is a senior tech writer with over 15 years of experience in marketing, sales, and business software. Having worked in investment banking, management consulting, and founded multiple companies, her in-depth knowledge and hands-on expertise make her software reviews authoritative, trustworthy, and highly practical for business decision-makers.
