LiveChat vs JivoChat (2024 Comparison)
LiveChat offers a comprehensive feature set and excellent customer support, making it a versatile tool for enhancing customer service and engagement.
- Comprehensive feature set
- Excellent customer support
- Wide range of integrations
- Advanced features require learning
- Higher cost for small businesses
Free plan?
YesStarting price
$20 per month per user
JivoChat provides a user-friendly interface and strong multi-channel support, making it an affordable and effective communication solution for businesses.
- User-friendly interface
- Affordable pricing
- Strong multi-channel support
- Limited advanced features
- Less comprehensive analytics
Free plan?
YesStarting price
$19 per month per userWhat is LiveChat?
LiveChat is a robust customer service platform designed to enhance communication between businesses and their customers. It offers a seamless chat experience, allowing businesses to engage with their customers in real-time. With features like chat transcripts, canned responses, and chat ratings, LiveChat helps businesses improve customer satisfaction and streamline their support processes. It integrates with various CRM and e-commerce platforms, making it a versatile tool for businesses of all sizes.
What is JivoChat?
JivoChat is a comprehensive communication tool that helps businesses connect with their customers across multiple channels. It supports live chat, phone calls, and social media messaging, providing a unified platform for customer interactions. JivoChat's intuitive interface and powerful features, such as chatbots and analytics, enable businesses to enhance their customer service and boost sales. It's an ideal solution for businesses looking to improve their customer engagement and streamline their communication processes.
Pros and Cons of LiveChat vs JivoChat
Pros & Cons of LiveChat
- LiveChat offers a wide array of features that cater to various business needs, making it a versatile tool for enhancing customer service and engagement.
- LiveChat provides 24/7 customer support, ensuring that users receive timely assistance and solutions to any issues they may encounter.
- LiveChat integrates with numerous CRM and e-commerce platforms, allowing businesses to streamline their operations and improve efficiency.
- While LiveChat offers powerful features, some users may find the learning curve steep, especially when trying to utilize advanced functionalities.
- LiveChat's pricing may be a barrier for small businesses with limited budgets, as the cost can be higher compared to other solutions.
Pros & Cons of JivoChat
- JivoChat's intuitive interface makes it easy for users to navigate and utilize the platform, reducing the time needed for training and onboarding.
- JivoChat offers competitive pricing plans, making it an attractive option for businesses looking for a cost-effective communication solution.
- JivoChat excels in providing multi-channel support, allowing businesses to connect with customers through various platforms seamlessly.
- While JivoChat offers essential features, it may lack some of the advanced functionalities that larger businesses require for comprehensive customer service.
- JivoChat's analytics capabilities may not be as detailed as those offered by other platforms, limiting the insights businesses can gain from customer interactions.
LiveChat vs JivoChat: At A Glance
Value to Price
LiveChat offers a comprehensive set of features that justify its pricing, making it a great value for businesses looking to enhance customer service. JivoChat, while slightly more affordable, offers a competitive feature set that provides good value for money. If you're looking for a tool with a strong balance of features and cost, LiveChat might be the better choice.
Ease of Use
JivoChat shines with its user-friendly interface, making it easy for teams to get started quickly. LiveChat also offers a straightforward setup, but some users may find its advanced features require a bit more learning. If ease of use is your top priority, JivoChat could be the better option.
Functionality
LiveChat provides a robust set of functionalities, including advanced reporting and analytics, which can be crucial for data-driven businesses. JivoChat offers solid functionality as well, but may not match the depth of LiveChat's features. For those needing extensive functionality, LiveChat is likely the better fit.
Scalability
Both LiveChat and JivoChat are scalable solutions, but LiveChat's extensive integration options and advanced features make it more suitable for larger enterprises. JivoChat is ideal for small to medium-sized businesses looking for a scalable solution without the complexity. If scalability is a concern, LiveChat might be the better choice.
Integrations
LiveChat offers a wide range of integrations with popular CRM and e-commerce platforms, making it a versatile choice for businesses. JivoChat also provides good integration options, but may not match the breadth of LiveChat's offerings. If integration capabilities are crucial, LiveChat is the better option.
Customer Support
LiveChat is known for its excellent customer support, offering 24/7 assistance to its users. JivoChat also provides reliable support, but may not offer the same level of availability. If top-notch customer support is essential, LiveChat is the preferred choice.
Security
Both LiveChat and JivoChat prioritize security, offering features like data encryption and secure data storage. LiveChat, however, provides additional security measures, making it a slightly more secure option. If security is a top concern, LiveChat is the better choice.
Overall Rating
LiveChat scores higher overall due to its comprehensive feature set, excellent customer support, and robust security measures. JivoChat is a strong contender with its ease of use and affordability, but may not match LiveChat's overall capabilities. For a well-rounded solution, LiveChat is the better choice.
LiveChat vs JivoChat: A Detailed Breakdown of Key Features
Chat Transcripts
LiveChat excels in providing detailed chat transcripts, which are invaluable for analyzing customer interactions and improving service quality. JivoChat also offers chat transcripts, but they may not be as comprehensive as LiveChat's. If you need detailed chat records for analysis, LiveChat is the better choice.
Canned Responses
Both LiveChat and JivoChat offer canned responses to streamline customer interactions. LiveChat's canned responses are highly customizable, allowing for a more personalized customer experience. JivoChat provides a solid canned response feature, but it may not offer the same level of customization. If customization is key, LiveChat is the preferred option.
Chat Ratings
LiveChat allows customers to rate their chat experience, providing valuable feedback for businesses. JivoChat also offers chat ratings, but the feedback system may not be as robust as LiveChat's. If gathering customer feedback is important, LiveChat is the better choice.
Multi-Channel Support
JivoChat stands out with its multi-channel support, allowing businesses to connect with customers via chat, phone, and social media. LiveChat also offers multi-channel support, but JivoChat's integration is more seamless. If multi-channel communication is a priority, JivoChat is the better option.
Analytics and Reporting
LiveChat provides advanced analytics and reporting features, enabling businesses to gain insights into customer interactions and improve service. JivoChat offers solid analytics, but may not match the depth of LiveChat's reporting capabilities. If data-driven insights are crucial, LiveChat is the better choice.
Chatbot Integration
JivoChat offers excellent chatbot integration, allowing businesses to automate customer interactions and improve efficiency. LiveChat also supports chatbot integration, but JivoChat's implementation is more user-friendly. If chatbot integration is a priority, JivoChat is the better option.
Pricing Comparison of LiveChat and JivoChat
To assist you in making an informed choice, we’ve outlined the pricing plans and essential features of LiveChat and JivoChat. This comparison will highlight the best option for enhancing your customer service.
LiveChat Pricing Plans
- Track up to 100 visitors to your site.
- Run 1 recurring campaign to engage customers.
- Access 60-day chat history for insights.
- Basic widget customization for brand alignment.
- Unlimited campaigns to reach more customers.
- Unlimited chat history for comprehensive records.
- Full widget customization for complete control.
- Basic reporting to analyze performance.
- Work scheduler to manage team shifts.
- Staffing prediction for resource planning.
- On-demand and advanced reporting for insights.
- Agent performance tracking for efficiency.
- Dedicated account manager for personalized support.
- Dedicated onboarding for smooth transition.
- White label chat widget for brand consistency.
- Software engineer support for technical assistance.
JivoChat Pricing Plans
- Integrations with social media and messenger channels like Viber and Telegram.
- Unlimited chats and websites for extensive reach.
- Customizable chat widget available in 25 languages.
- Basic stats on chats and agents’ activity for performance tracking.
- Boost sales with professional chat tools and integrations.
- Proactively start targeted chats with smart triggers.
- Advanced stats on chats and agents’ activity for better insights.
- Google Analytics Integration for comprehensive data analysis.
- Distribute chats based on visitors' locations for personalized service.
- Multiple departments for organized communication.
- Module «Telephony Plus» including IVR for enhanced call management.
- Complete visitor info with IP addresses, region, and visit source.
Our Rating Methodology
We thoroughly evaluate each customer service tool, focusing on key aspects like functionality, ease of use, and scalability. By analyzing user feedback and expert reviews, we ensure our recommendations align with your needs. Each factor is weighted to provide a reliable final rating, helping you make informed decisions.
LiveChat or JivoChat: Which One Matches Your Business Needs?
Choose LiveChat If You Need ...
- Comprehensive feature set
If you need a comprehensive feature set with advanced reporting and analytics, LiveChat is the better choice. Its robust functionalities make it ideal for businesses looking to enhance customer service and gain valuable insights.
- Excellent customer support
If you require 24/7 customer support with quick response times, LiveChat is the preferred option. Its reliable support ensures that you receive timely assistance whenever needed.
Choose JivoChat If You Need ...
- User-friendly interface
If you prioritize a user-friendly interface with easy navigation, JivoChat is the better choice. Its intuitive design makes it easy for teams to get started quickly and efficiently.
- Affordable pricing
If you are looking for affordable pricing plans that fit your budget, JivoChat is the preferred option. Its competitive pricing makes it an attractive choice for cost-conscious businesses.
Frequently Asked Questions
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Anastasia Belyh
Anastasia Belyh is a senior tech writer with over 15 years of experience in marketing, sales, and business software. Having worked in investment banking, management consulting, and founded multiple companies, her in-depth knowledge and hands-on expertise make her software reviews authoritative, trustworthy, and highly practical for business decision-makers.
