LiveChat vs Formilla (2024 Comparison)
LiveChat offers a comprehensive suite of features designed to enhance customer support. With its user-friendly interface and excellent support, it's a top choice for businesses seeking to improve customer interactions.
- Comprehensive feature set
- User-friendly interface
- Excellent customer support
- Higher pricing
- Limited free plan
Free plan?
YesStarting price
$20 per month per user
Formilla provides an affordable and reliable live chat solution, ideal for small to medium-sized businesses. Its good feature range and dependable support make it a solid choice for enhancing customer engagement.
- Affordable pricing
- Good feature range
- Reliable support
- Less advanced features
- Limited integrations
Free plan?
YesStarting price
$13.99 per monthWhat is LiveChat?
LiveChat is a robust customer service platform designed to enhance communication between businesses and their customers. It offers real-time chat capabilities, allowing businesses to engage with website visitors instantly. This tool is particularly beneficial for customer support teams, as it streamlines interactions and improves response times. With features like chat transcripts, canned responses, and analytics, LiveChat helps businesses provide efficient and personalized customer service, ultimately boosting customer satisfaction and loyalty.
What is Formilla?
Formilla is a versatile live chat software that empowers businesses to connect with their customers in real-time. It offers a range of features, including chatbots, email notifications, and mobile apps, making it easy for businesses to stay connected with their audience. Formilla is particularly useful for small to medium-sized businesses looking to enhance customer engagement and support. By providing instant communication channels, Formilla helps businesses improve customer satisfaction and drive conversions.
Pros and Cons of LiveChat vs Formilla
Pros & Cons of LiveChat
- LiveChat offers a wide range of features, including chat transcripts, canned responses, and analytics, making it a versatile tool for customer support teams.
- The intuitive design of LiveChat's interface ensures that teams can quickly get up to speed, reducing the learning curve and improving efficiency.
- LiveChat provides responsive and helpful customer support, ensuring that users receive timely assistance whenever needed.
- LiveChat's pricing may be higher compared to some competitors, which could be a consideration for budget-conscious businesses.
- The free plan offered by LiveChat is limited in features, which may not be sufficient for businesses looking for a comprehensive solution.
Pros & Cons of Formilla
- Formilla offers competitive pricing, making it an attractive option for small to medium-sized businesses looking to enhance customer engagement.
- Formilla provides a solid range of features, including chatbots and email notifications, catering to the needs of many businesses.
- Formilla's customer support is dependable, ensuring that users receive assistance when needed, contributing to a positive user experience.
- While Formilla offers essential functionalities, it may lack some of the advanced features found in more comprehensive tools like LiveChat.
- Formilla's integration options are more limited compared to some competitors, which could be a drawback for businesses relying on multiple tools.
LiveChat vs Formilla: At A Glance
Value to Price
LiveChat offers a comprehensive set of features that justify its pricing, making it a valuable investment for businesses seeking to enhance customer support. Formilla, while slightly more affordable, offers a good range of features but may not match the depth of LiveChat's offerings. If you're looking for a tool that provides excellent value for money, LiveChat is the better choice.
Ease of Use
LiveChat is known for its user-friendly interface, making it easy for teams to get started quickly. Formilla also offers a straightforward setup, but some users may find its interface less intuitive compared to LiveChat. If ease of use is a priority, LiveChat is the more user-friendly option.
Functionality
LiveChat excels in functionality, offering a wide range of features such as chat transcripts, canned responses, and analytics. Formilla provides essential functionalities but may lack some advanced features found in LiveChat. For businesses seeking comprehensive functionality, LiveChat is the superior choice.
Scalability
LiveChat is designed to scale with businesses, making it suitable for both small teams and large enterprises. Formilla is also scalable but may not offer the same level of flexibility as LiveChat. If scalability is crucial for your business, LiveChat is the more adaptable option.
Integrations
LiveChat offers a wide range of integrations with popular tools, enhancing its versatility. Formilla also provides integrations but may not match the extensive options available with LiveChat. For businesses relying on multiple tools, LiveChat offers better integration capabilities.
Customer Support
LiveChat provides excellent customer support, ensuring users receive timely assistance. Formilla also offers good support but may not match the responsiveness of LiveChat's team. If customer support is a priority, LiveChat is the more reliable option.
Security
LiveChat prioritizes security, offering robust measures to protect user data. Formilla also provides security features but may not match the comprehensive security protocols of LiveChat. For businesses concerned about security, LiveChat is the safer choice.
Overall Rating
LiveChat consistently receives high ratings for its comprehensive features, ease of use, and excellent support. Formilla is also well-rated but may not match the overall excellence of LiveChat. For a top-rated customer support tool, LiveChat is the preferred option.
LiveChat vs Formilla: A Detailed Breakdown of Key Features
Chat Transcripts
LiveChat offers detailed chat transcripts, allowing you to review past interactions and improve customer service. Formilla also provides chat transcripts, but LiveChat's interface makes it easier to access and analyze these records. If you value comprehensive chat history, LiveChat is the better choice.
Canned Responses
LiveChat's canned responses feature is intuitive and easy to set up, saving time for customer support teams. Formilla offers similar functionality, but LiveChat's system is more user-friendly. If efficiency in customer interactions is important, LiveChat is the superior option.
Analytics
LiveChat provides robust analytics tools, helping you track performance and customer satisfaction. Formilla offers analytics as well, but LiveChat's insights are more detailed and actionable. For data-driven decision-making, LiveChat is the preferred choice.
Mobile Apps
LiveChat's mobile apps are well-designed, ensuring seamless communication on the go. Formilla also offers mobile apps, but LiveChat's user experience is more polished. If mobile accessibility is crucial, LiveChat is the better option.
Chatbots
LiveChat's chatbots are highly customizable, allowing businesses to automate interactions effectively. Formilla provides chatbot functionality, but LiveChat's options are more advanced. For businesses seeking powerful automation, LiveChat is the superior choice.
Email Notifications
LiveChat's email notifications keep you informed of customer interactions, ensuring timely responses. Formilla offers similar notifications, but LiveChat's system is more reliable. If staying updated is important, LiveChat is the better choice.
Pricing Comparison of LiveChat and Formilla
We’ve compiled the pricing tables and highlighted the key features of both LiveChat and Formilla to aid in your decision-making process. Let’s explore what each platform has to offer.
LiveChat Pricing Plans
- Track up to 100 visitors to your site.
- Run 1 recurring campaign to engage customers.
- Access 60-day chat history for insights.
- Basic widget customization for brand alignment.
- Unlimited campaigns to reach more customers.
- Unlimited chat history for comprehensive records.
- Full widget customization for complete control.
- Basic reporting to analyze performance.
- Work scheduler to manage team shifts.
- Staffing prediction for resource planning.
- On-demand and advanced reporting for insights.
- Agent performance tracking for efficiency.
- Dedicated account manager for personalized support.
- Dedicated onboarding for smooth transition.
- White label chat widget for brand consistency.
- Software engineer support for technical assistance.
Formilla Pricing Plans
- Desktop and mobile apps for easy access and management.
- Custom branding to align with your business identity.
- Custom language support for diverse customer interactions.
- Canned messages for quick and efficient responses.
- Third-party integrations for enhanced functionality.
- Proactive chat to engage customers effectively.
- Unlimited chat history for comprehensive record-keeping.
- Marketing popups to boost customer engagement.
- Real-time visitor monitoring for immediate engagement.
- File sharing capabilities for efficient problem-solving.
- Install on multiple websites for broader reach.
- Formilla branding removal for a professional appearance.
- Advanced marketing popups for targeted campaigns.
- Enhanced real-time visitor monitoring for strategic insights.
- Comprehensive contact management for efficient follow-ups.
- Formilla branding removal for a seamless brand experience.
Our Rating Methodology
We thoroughly test each live chat software, evaluating key features like ease of use, functionality, and scalability. We also analyze user reviews to ensure our recommendations fit your needs. Each of the seven evaluation factors is weighted by importance to provide an accurate final rating, helping you avoid poor-quality tools and make informed decisions.
LiveChat or Formilla: Which One Matches Your Business Needs?
Choose LiveChat If You Need ...
- Comprehensive feature set
If you need a **comprehensive feature set** for your customer support operations, LiveChat is the ideal choice. Its wide range of features, including chat transcripts and analytics, ensures that you have all the tools necessary to provide excellent customer service.
- User-friendly interface
If you prioritize a **user-friendly interface** that allows your team to quickly adapt and use the software effectively, LiveChat is the better option. Its intuitive design reduces the learning curve and enhances productivity.
Choose Formilla If You Need ...
- Affordable pricing
If you are looking for **affordable pricing** without compromising on essential features, Formilla is the right choice. Its competitive pricing makes it an attractive option for small to medium-sized businesses.
- Good feature range
If you need a **good feature range** that covers the basics of live chat functionality, Formilla is a solid choice. It provides essential features like chatbots and email notifications, catering to the needs of many businesses.
Frequently Asked Questions
What are the key differences between LiveChat and Formilla?
Which tool is better for small businesses?
How do LiveChat and Formilla compare in terms of integrations?
Which tool provides better customer support?
Are there any security concerns with LiveChat or Formilla?
Which tool is more scalable for growing businesses?
Anastasia Belyh
Anastasia Belyh is a senior tech writer with over 15 years of experience in marketing, sales, and business software. Having worked in investment banking, management consulting, and founded multiple companies, her in-depth knowledge and hands-on expertise make her software reviews authoritative, trustworthy, and highly practical for business decision-makers.
