LiveChat Pricing & Plans (2024 Guide)
LiveChat offers a robust platform for real-time customer engagement. Its user-friendly interface and seamless integrations make it a valuable tool for businesses looking to enhance customer support and satisfaction efficiently.
- User-friendly interface and setup.
- Seamless integration with other tools.
- Excellent customer support service.
- Limited features in basic plan.
- Higher cost for advanced features.
Free plan?
YesStarting price
$20 per month per userWhat is LiveChat?
How Much Does LiveChat Cost?
LiveChat offers a variety of pricing plans to cater to different business needs, from small startups to large enterprises. Below is a detailed breakdown of LiveChat’s plans, highlighting their key features and benefits for various business requirements.
LiveChat Pricing Plans
- Track up to 100 visitors to your site.
- Run 1 recurring campaign to engage customers.
- Access 60-day chat history for insights.
- Basic widget customization for brand alignment.
- Unlimited campaigns to reach more customers.
- Unlimited chat history for comprehensive records.
- Full widget customization for complete control.
- Basic reporting to analyze performance.
- Work scheduler to manage team shifts.
- Staffing prediction for resource planning.
- On-demand and advanced reporting for insights.
- Agent performance tracking for efficiency.
- Dedicated account manager for personalized support.
- Dedicated onboarding for smooth transition.
- White label chat widget for brand consistency.
- Software engineer support for technical assistance.
Add-ons
per month
LiveChat Pricing Plans in Detail
Starter
The Starter plan is designed for small businesses looking to enhance customer interactions with basic features. It includes text intelligence, visitor tracking, and a 60-day chat history. This plan is ideal for businesses starting to explore live chat solutions with essential customization options.
Team
The Team plan builds on the Starter plan by offering unlimited campaigns and chat history, making it suitable for full-time support teams. It provides enhanced visitor tracking and full widget customization, allowing teams to manage customer interactions more effectively and analyze performance with basic reporting.
Business
The Business plan is tailored for customer service departments requiring advanced features. It includes work scheduling, staffing prediction, and comprehensive reporting tools. This plan enables departments to optimize team performance and manage a larger volume of customer interactions efficiently.
Enterprise
The Enterprise plan offers a customizable solution for global companies. It includes dedicated support, onboarding, and advanced customization options. This plan is designed to meet the complex needs of large organizations, providing technical assistance and ensuring seamless integration with existing systems.
Top LiveChat Features
Real-time Chat
Imagine being able to connect with your customers instantly, addressing their concerns and queries in real-time. That's what LiveChat offers. I found this feature incredibly beneficial as it allows you to engage with customers promptly, enhancing their experience and satisfaction. You can provide immediate support, which is crucial in today's fast-paced world. This feature ensures that your customers feel valued and heard, leading to increased loyalty and trust in your brand.
Customizable Chat Widgets
With LiveChat, you can tailor the chat widget to match your brand's aesthetics, creating a seamless experience for your customers. I loved how easy it was to customize the widget, making it feel like an integral part of our website. This feature allows you to maintain brand consistency while providing a personalized touch to customer interactions, which can significantly enhance user engagement and satisfaction.
Detailed Analytics
LiveChat provides comprehensive analytics that offer insights into customer interactions and agent performance. I found this feature invaluable as it helps you understand customer behavior and identify areas for improvement. With detailed reports, you can make data-driven decisions to enhance your customer service strategy, ensuring that your team is always performing at its best and meeting customer expectations.
Seamless Integrations
One of the standout features of LiveChat is its ability to integrate with various tools and platforms. I appreciated how effortlessly it connected with our existing systems, streamlining our workflow and enhancing productivity. This feature allows you to create a unified customer service ecosystem, ensuring that all your tools work together harmoniously to provide the best possible experience for your customers.
Automated Chat Routing
LiveChat's automated chat routing ensures that customer queries are directed to the right agents, improving response times and efficiency. I found this feature particularly useful as it reduces the workload on individual agents and ensures that customers receive the most relevant support. This automation enhances the overall customer experience, making interactions smoother and more effective.
24/7 Support Availability
With LiveChat, you can offer round-the-clock support to your customers, ensuring that their needs are met at any time. I found this feature to be a game-changer, as it allows you to cater to a global audience without any downtime. By providing 24/7 support, you can enhance customer satisfaction and build a reputation for reliability and responsiveness.
Proactive Chat Invitations
LiveChat allows you to send proactive chat invitations to website visitors, encouraging them to engage with your brand. I found this feature to be highly effective in increasing customer interaction and conversion rates. By reaching out to potential customers, you can guide them through their journey and address any concerns they may have, ultimately boosting sales and customer satisfaction.
Multilingual Support
LiveChat's multilingual support feature enables you to communicate with customers in their preferred language, breaking down language barriers and enhancing the customer experience. I appreciated how this feature allowed us to cater to a diverse audience, ensuring that all customers feel understood and valued. By offering support in multiple languages, you can expand your reach and build stronger relationships with your global customer base.
File Sharing
The ability to share files during a chat session is a significant advantage of LiveChat. I found this feature incredibly useful for providing detailed support and resolving customer issues efficiently. By allowing customers to share screenshots or documents, you can gain a better understanding of their concerns and provide more accurate solutions, enhancing the overall support experience.
Chat History
LiveChat's chat history feature allows you to access past interactions with customers, providing valuable context for future conversations. I found this feature to be essential for maintaining continuity and building strong customer relationships. By having access to previous chats, you can personalize interactions and ensure that customers feel recognized and appreciated, leading to increased loyalty and satisfaction.
Mobile App
With LiveChat's mobile app, you can manage customer interactions on the go, ensuring that you're always connected and responsive. I loved the convenience of being able to provide support from anywhere, at any time. This feature allows you to stay on top of customer queries and deliver exceptional service, even when you're away from your desk, enhancing your team's flexibility and efficiency.
Canned Responses
LiveChat's canned responses feature allows you to create pre-written replies for common queries, saving time and ensuring consistency in your responses. I found this feature to be a huge time-saver, as it enables you to provide quick and accurate answers to frequently asked questions. By using canned responses, you can improve response times and maintain a high level of service quality, enhancing the overall customer experience.
Who Is LiveChat Best For?
LiveChat is perfect for medium to large businesses seeking to enhance their customer support operations. With features like real-time chat, seamless integrations, and detailed analytics, it helps businesses improve customer satisfaction and streamline communication processes effectively.
- Ideal for customer-centric businesses.
LiveChat is a great fit for businesses that prioritize customer engagement and satisfaction. Its real-time chat capabilities and integration options make it ideal for companies looking to provide exceptional customer service and support.
- Perfect for growing enterprises.
As businesses expand, LiveChat grows with them, offering scalable solutions that cater to increasing customer service demands. Its robust features and analytics make it a top choice for enterprises aiming to enhance their support operations.
- Great for tech-savvy teams.
LiveChat is well-suited for teams that are comfortable with technology and looking to leverage advanced features for customer engagement. Its integration capabilities and customization options make it a powerful tool for tech-savvy teams.
Frequently Asked Questions
What are the pricing plans available for LiveChat?
Does LiveChat offer a free trial?
Are there any discounts available for LiveChat?
Can I upgrade or downgrade my LiveChat plan?
What payment methods does LiveChat accept?
Is there a setup fee for LiveChat?
Does LiveChat offer any enterprise-level solutions?
Are there any hidden costs with LiveChat?
Can I cancel my LiveChat subscription at any time?
Does LiveChat offer support for multiple languages?
Anastasia Belyh
Anastasia Belyh is a senior tech writer with over 15 years of experience in marketing, sales, and business software. Having worked in investment banking, management consulting, and founded multiple companies, her in-depth knowledge and hands-on expertise make her software reviews authoritative, trustworthy, and highly practical for business decision-makers.
