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LiveAgent vs TeamSupport (2024 Comparison)

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Author

Martin Lunendonk

Last Update

Nov 22, 2024

We earn a commission from partner links on Keevee. Commissions do not affect our editor's opinions or evaluations.

Excellent Value For Price
4.3

0

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LiveAgent

LiveAgent offers a comprehensive help desk solution with excellent customer support and a wide range of integrations. Its robust ticketing system ensures no customer query goes unanswered.

  • Comprehensive ticketing system
  • Excellent customer support
  • Wide range of integrations
  • Steep learning curve
  • Interface can feel cluttered

Free plan?

Yes

Starting price

$15 per month per user
Good Value For Price
4.1

0

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TeamSupport

TeamSupport provides strong collaboration tools and a comprehensive customer database, making it ideal for B2B companies. Its intuitive interface enhances team productivity.

  • Strong collaboration tools
  • Comprehensive customer database
  • Intuitive interface
  • Limited 24/7 support
  • Higher pricing for advanced features

Free plan?

No

Starting price

$29 per month

What is LiveAgent?

LiveAgent is a comprehensive help desk software that streamlines customer support operations. It offers a unified platform for managing emails, live chats, calls, and social media interactions. With its robust ticketing system, LiveAgent ensures that no customer query goes unanswered, enhancing customer satisfaction. The software's automation features save time by routing tickets to the right agents and providing canned responses for common queries. For businesses aiming to improve their customer service efficiency, LiveAgent is a reliable choice.

What is TeamSupport?

TeamSupport is a customer support software designed for B2B companies, focusing on collaboration and customer relationship management. It helps teams manage customer interactions efficiently, offering features like ticket management, customer database, and reporting tools. TeamSupport's collaborative environment allows teams to work together seamlessly, ensuring that customer issues are resolved quickly and effectively. For businesses looking to enhance their customer support with a focus on teamwork and customer insights, TeamSupport is an excellent option.

Pros and Cons of LiveAgent vs TeamSupport

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Pros & Cons of LiveAgent

Comprehensive ticketing system
  • LiveAgent offers a robust ticketing system that ensures no customer query goes unanswered. Its automation features, such as ticket routing and canned responses, save time and improve efficiency.
Excellent customer support
  • LiveAgent is known for its top-notch customer support, offering 24/7 assistance and a comprehensive knowledge base. This ensures that users receive the help they need whenever they need it.
Wide range of integrations
  • LiveAgent provides numerous integrations with popular business tools, making it easy to connect with existing systems and enhance customer support operations.
Steep learning curve
  • LiveAgent's extensive features can be overwhelming for new users, requiring time and effort to learn and master the platform effectively.
Interface can feel cluttered
  • The interface of LiveAgent can feel cluttered at times, especially for users who are not familiar with its layout and navigation.
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Pros & Cons of TeamSupport

Strong collaboration tools
  • TeamSupport excels in collaboration tools, providing a platform for teams to work together seamlessly and resolve customer issues efficiently.
Comprehensive customer database
  • TeamSupport offers a comprehensive customer database that helps teams manage customer information efficiently, making it ideal for B2B companies.
Intuitive interface
  • TeamSupport's intuitive interface makes it easy for teams to collaborate and manage customer interactions, enhancing overall productivity.
Limited 24/7 support
  • TeamSupport lacks round-the-clock support, which can be a drawback for businesses that require immediate assistance at any time.
Higher pricing for advanced features
  • TeamSupport's advanced features come at a higher price, which may not be suitable for small businesses with limited budgets.

LiveAgent vs TeamSupport: At A Glance

Decision FactorLiveAgentTeamSupport
Value to Price
Excellent4.5
Good4.2
Ease of Use
Good4.2
Excellent4.3
Functionality
Excellent4.4
Good4.1
Scalability
Excellent4.3
Good4.2
Integrations
Good4.2
Excellent4.3
Customer Support
Excellent4.5
Good4.0
Security
Excellent4.3
Good4.2
Overall Rating
Excellent4.3
Good4.1

Value to Price

LiveAgent offers a comprehensive suite of features at a competitive price, making it a great value for businesses looking to enhance their customer support. TeamSupport, while slightly more expensive, provides robust collaboration tools that are ideal for B2B companies. If you're looking for a cost-effective solution with a wide range of features, LiveAgent is the better choice.

Ease of Use

TeamSupport excels in ease of use with its intuitive interface, making it easy for teams to collaborate and manage customer interactions. LiveAgent, while user-friendly, has a steeper learning curve due to its extensive features. If you prioritize ease of use and a straightforward interface, TeamSupport is the better option.

Functionality

LiveAgent offers a wide range of functionalities, including a robust ticketing system and automation features that streamline customer support operations. TeamSupport focuses on collaboration and customer relationship management, making it ideal for B2B companies. If you need a tool with extensive functionalities, LiveAgent is the better choice.

Scalability

Both LiveAgent and TeamSupport offer scalable solutions that can grow with your business. However, LiveAgent's extensive feature set makes it more adaptable to larger teams and complex support needs. If scalability is a priority, LiveAgent is the better option.

Integrations

TeamSupport offers a wide range of integrations with popular business tools, making it easy to connect with your existing systems. LiveAgent also provides numerous integrations, but TeamSupport's focus on collaboration tools gives it an edge. If integrations are crucial for your business, TeamSupport is the better choice.

Customer Support

LiveAgent is known for its excellent customer support, offering 24/7 assistance and a comprehensive knowledge base. TeamSupport provides reliable support but lacks the round-the-clock availability of LiveAgent. If top-notch customer support is essential, LiveAgent is the better option.

Security

Both LiveAgent and TeamSupport prioritize security, offering features like data encryption and secure access controls. LiveAgent's additional security certifications give it a slight edge in this area. If security is a top concern, LiveAgent is the better choice.

Overall Rating

LiveAgent scores higher overall due to its comprehensive feature set, excellent customer support, and competitive pricing. TeamSupport is a strong contender, especially for B2B companies, but LiveAgent's versatility makes it the better choice for most businesses.

LiveAgent vs TeamSupport: A Detailed Breakdown of Key Features

FeaturesLiveAgentTeamSupport
Ticket Management
Excellent4.5
Excellent4.3
Live Chat
Excellent4.4
Good4.2
Reporting Tools
Excellent4.3
Excellent4.4
Customer Database
Good4.2
Excellent4.5
Automation Features
Excellent4.5
Excellent4.3
Collaboration Tools
Good4.2
Excellent4.5

Ticket Management

LiveAgent excels in ticket management with its robust system that ensures no customer query goes unanswered. It offers features like automated ticket routing and canned responses, which save time and improve efficiency. TeamSupport also provides a solid ticket management system, but LiveAgent's additional automation features give it an edge. If you need a comprehensive ticket management solution, LiveAgent is the better choice.

Live Chat

LiveAgent offers a powerful live chat feature that allows real-time communication with customers, enhancing customer satisfaction. TeamSupport's live chat is reliable but lacks some of the advanced features found in LiveAgent. If live chat is a crucial part of your customer support strategy, LiveAgent is the better option.

Reporting Tools

TeamSupport shines in reporting tools, offering detailed insights into customer interactions and team performance. LiveAgent also provides robust reporting features, but TeamSupport's focus on collaboration and customer insights gives it an edge. If reporting tools are a priority, TeamSupport is the better choice.

Customer Database

TeamSupport offers a comprehensive customer database that helps teams manage customer information efficiently. LiveAgent provides a solid customer database, but TeamSupport's focus on customer relationship management makes it more suitable for B2B companies. If managing customer information is crucial, TeamSupport is the better option.

Automation Features

LiveAgent offers extensive automation features that streamline customer support operations, saving time and improving efficiency. TeamSupport provides reliable automation tools, but LiveAgent's additional features give it an edge. If automation is a priority, LiveAgent is the better choice.

Collaboration Tools

TeamSupport excels in collaboration tools, providing a platform for teams to work together seamlessly. LiveAgent offers collaboration features, but TeamSupport's focus on teamwork makes it more suitable for B2B companies. If collaboration is essential, TeamSupport is the better option.

Pricing Comparison of LiveAgent and TeamSupport

We’ve compiled the pricing tables and highlighted the key features of both LiveAgent and TeamSupport to aid in your decision-making process. Let’s explore what each platform has to offer.

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LiveAgent Pricing Plans

Small business
For Small Businesses
$15

per month per user

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Small business includes:
  • Includes live chat for real-time customer interaction and support.
  • Access to a knowledge base for self-service and information sharing.
  • Customer portal for easy access to support and resources.
  • Automation rules to streamline repetitive tasks and improve efficiency.
Medium business
For Medium Businesses
$24

per month per user

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Includes Small business, plus:
  • Time rules and reports for better management and insights.
  • Proactive chat invitations to engage customers effectively.
  • Agent ratings to monitor and improve service quality.
  • AI Answer Assistant for automated responses and support.
Large business
For Large Enterprises
$39

per month per user

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Includes Medium business, plus:
  • Time tracking and audit log for detailed activity monitoring.
  • Integration with social media platforms like Facebook and Instagram.
  • WhatsApp support for direct customer communication.
  • Comprehensive service levels (SLA) for guaranteed service quality.
Enterprise
For Large Enterprises
$59

per month per user

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Includes Large business, plus:
  • Priority support for faster issue resolution and assistance.
  • Assisted channels integration for seamless communication.
  • Branding free for a customized and professional appearance.
  • Scheduled release management for planned updates and improvements.
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TeamSupport Pricing Plans

Streamline Customer Support
For Small Businesses
$29

per month

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Streamline Customer Support includes:
  • Advanced Routing to direct inquiries efficiently.
  • Custom Branded Experiences for personalized interactions.
  • Conversation Collaboration to enhance team coordination.
  • AI Assist (add-on) for intelligent support solutions.
Essential Support
For Medium Businesses
$35

per month

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Includes Streamline Customer Support, plus:
  • Self-Service Support to empower customers.
  • Prebuilt Analytics Dashboards for data insights.
  • Core Integrations for seamless platform connectivity.
  • Customer Satisfaction (CSAT) Surveys for feedback collection.
Professional Support
For Large Enterprises
$49

per month

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Includes Essential Support, plus:
  • Advanced Omnichannel Ticketing System for complex needs.
  • Enhanced Self-Service Support for user autonomy.
  • Comprehensive Prebuilt Analytics Dashboards for strategic insights.
  • Custom Service Level Agreements (SLAs) for tailored service.
Enterprise Support
For Large Enterprises
Contact sales
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Includes Professional Support, plus:
  • Support for Multiple Brands/Product Lines for diverse operations.
  • Asset and Inventory Management for resource tracking.
  • All integrations for comprehensive connectivity.
  • Branded & Fully Customized Visitor and Agent Experience.

Our Rating Methodology

We thoroughly test each customer support software, evaluating key features like ticket management, collaboration tools, and customer database. We also analyze user reviews to ensure our recommendations fit your needs. Each of the seven evaluation factors is weighted by importance to provide an accurate final rating, helping you avoid poor-quality tools and make informed decisions.

Decision FactorScoring Weight
Value to Price
20%
20%
Ease of Use
20%
15%
Functionality
20%
25%
Scalability
20%
15%
Integrations
20%
10%
Customer Support
20%
10%
Security
20%
5%

LiveAgent or TeamSupport: Which One Matches Your Business Needs?

Choose LiveAgent If You Need ...

  • Comprehensive ticketing system

    If you need a comprehensive ticketing system with automation features that streamline customer support operations, LiveAgent is the better choice. Its robust system ensures no customer query goes unanswered, enhancing customer satisfaction.

  • Excellent customer support

    If you require excellent customer support with 24/7 assistance and a comprehensive knowledge base, LiveAgent is the better option. Its top-notch support ensures that users receive the help they need whenever they need it.

Choose TeamSupport If You Need ...

  • Strong collaboration tools

    If you need strong collaboration tools that provide a platform for teams to work together seamlessly, TeamSupport is the better choice. Its focus on teamwork makes it ideal for B2B companies.

  • Comprehensive customer database

    If managing customer information is crucial for your business, TeamSupport is the better option. Its comprehensive customer database helps teams manage customer information efficiently, making it ideal for B2B companies.

Frequently Asked Questions

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Author

Martin Lunendonk

Martin Lunendonk is a senior tech writer specializing in website builders, web hosting, and ecommerce platforms. With a background in finance, accounting, and philosophy, he has founded multiple tech startups and worked in medium to large tech companies and investment banking, bringing deep expertise and reliable insights to his software reviews.