LiveAgent offers a comprehensive help desk solution with excellent customer support and a wide range of integrations. Its robust ticketing system ensures no customer query goes unanswered.
Free plan?
YesStarting price
$15 per month per userTeamSupport provides strong collaboration tools and a comprehensive customer database, making it ideal for B2B companies. Its intuitive interface enhances team productivity.
Free plan?
NoStarting price
$29 per monthLiveAgent is a comprehensive help desk software that streamlines customer support operations. It offers a unified platform for managing emails, live chats, calls, and social media interactions. With its robust ticketing system, LiveAgent ensures that no customer query goes unanswered, enhancing customer satisfaction. The software's automation features save time by routing tickets to the right agents and providing canned responses for common queries. For businesses aiming to improve their customer service efficiency, LiveAgent is a reliable choice.
TeamSupport is a customer support software designed for B2B companies, focusing on collaboration and customer relationship management. It helps teams manage customer interactions efficiently, offering features like ticket management, customer database, and reporting tools. TeamSupport's collaborative environment allows teams to work together seamlessly, ensuring that customer issues are resolved quickly and effectively. For businesses looking to enhance their customer support with a focus on teamwork and customer insights, TeamSupport is an excellent option.
LiveAgent offers a comprehensive suite of features at a competitive price, making it a great value for businesses looking to enhance their customer support. TeamSupport, while slightly more expensive, provides robust collaboration tools that are ideal for B2B companies. If you're looking for a cost-effective solution with a wide range of features, LiveAgent is the better choice.
TeamSupport excels in ease of use with its intuitive interface, making it easy for teams to collaborate and manage customer interactions. LiveAgent, while user-friendly, has a steeper learning curve due to its extensive features. If you prioritize ease of use and a straightforward interface, TeamSupport is the better option.
LiveAgent offers a wide range of functionalities, including a robust ticketing system and automation features that streamline customer support operations. TeamSupport focuses on collaboration and customer relationship management, making it ideal for B2B companies. If you need a tool with extensive functionalities, LiveAgent is the better choice.
Both LiveAgent and TeamSupport offer scalable solutions that can grow with your business. However, LiveAgent's extensive feature set makes it more adaptable to larger teams and complex support needs. If scalability is a priority, LiveAgent is the better option.
TeamSupport offers a wide range of integrations with popular business tools, making it easy to connect with your existing systems. LiveAgent also provides numerous integrations, but TeamSupport's focus on collaboration tools gives it an edge. If integrations are crucial for your business, TeamSupport is the better choice.
LiveAgent is known for its excellent customer support, offering 24/7 assistance and a comprehensive knowledge base. TeamSupport provides reliable support but lacks the round-the-clock availability of LiveAgent. If top-notch customer support is essential, LiveAgent is the better option.
Both LiveAgent and TeamSupport prioritize security, offering features like data encryption and secure access controls. LiveAgent's additional security certifications give it a slight edge in this area. If security is a top concern, LiveAgent is the better choice.
LiveAgent scores higher overall due to its comprehensive feature set, excellent customer support, and competitive pricing. TeamSupport is a strong contender, especially for B2B companies, but LiveAgent's versatility makes it the better choice for most businesses.
LiveAgent excels in ticket management with its robust system that ensures no customer query goes unanswered. It offers features like automated ticket routing and canned responses, which save time and improve efficiency. TeamSupport also provides a solid ticket management system, but LiveAgent's additional automation features give it an edge. If you need a comprehensive ticket management solution, LiveAgent is the better choice.
LiveAgent offers a powerful live chat feature that allows real-time communication with customers, enhancing customer satisfaction. TeamSupport's live chat is reliable but lacks some of the advanced features found in LiveAgent. If live chat is a crucial part of your customer support strategy, LiveAgent is the better option.
TeamSupport shines in reporting tools, offering detailed insights into customer interactions and team performance. LiveAgent also provides robust reporting features, but TeamSupport's focus on collaboration and customer insights gives it an edge. If reporting tools are a priority, TeamSupport is the better choice.
TeamSupport offers a comprehensive customer database that helps teams manage customer information efficiently. LiveAgent provides a solid customer database, but TeamSupport's focus on customer relationship management makes it more suitable for B2B companies. If managing customer information is crucial, TeamSupport is the better option.
LiveAgent offers extensive automation features that streamline customer support operations, saving time and improving efficiency. TeamSupport provides reliable automation tools, but LiveAgent's additional features give it an edge. If automation is a priority, LiveAgent is the better choice.
TeamSupport excels in collaboration tools, providing a platform for teams to work together seamlessly. LiveAgent offers collaboration features, but TeamSupport's focus on teamwork makes it more suitable for B2B companies. If collaboration is essential, TeamSupport is the better option.
We’ve compiled the pricing tables and highlighted the key features of both LiveAgent and TeamSupport to aid in your decision-making process. Let’s explore what each platform has to offer.
We thoroughly test each customer support software, evaluating key features like ticket management, collaboration tools, and customer database. We also analyze user reviews to ensure our recommendations fit your needs. Each of the seven evaluation factors is weighted by importance to provide an accurate final rating, helping you avoid poor-quality tools and make informed decisions.
If you need a comprehensive ticketing system with automation features that streamline customer support operations, LiveAgent is the better choice. Its robust system ensures no customer query goes unanswered, enhancing customer satisfaction.
If you require excellent customer support with 24/7 assistance and a comprehensive knowledge base, LiveAgent is the better option. Its top-notch support ensures that users receive the help they need whenever they need it.
If you need strong collaboration tools that provide a platform for teams to work together seamlessly, TeamSupport is the better choice. Its focus on teamwork makes it ideal for B2B companies.
If managing customer information is crucial for your business, TeamSupport is the better option. Its comprehensive customer database helps teams manage customer information efficiently, making it ideal for B2B companies.
Martin Lunendonk
Martin Lunendonk is a senior tech writer specializing in website builders, web hosting, and ecommerce platforms. With a background in finance, accounting, and philosophy, he has founded multiple tech startups and worked in medium to large tech companies and investment banking, bringing deep expertise and reliable insights to his software reviews.