LiveAgent vs JivoChat (2024 Comparison)
LiveAgent offers a comprehensive suite of customer support features, including a robust ticketing system and excellent customer support. It's ideal for businesses seeking a reliable and secure solution.
- Comprehensive ticketing system
- Excellent customer support
- Robust security measures
- Steep learning curve
- Interface can feel cluttered
Free plan?
YesStarting price
$15 per month per user
JivoChat provides a user-friendly interface and seamless social media integration, making it perfect for businesses focused on enhancing online customer engagement.
- User-friendly interface
- Seamless social media integration
- Highly rated mobile app
- Limited advanced features
- Requires integrations for call support
Free plan?
YesStarting price
$19 per month per userWhat is LiveAgent?
LiveAgent is a comprehensive help desk software that streamlines customer support operations. It offers a unified platform for managing emails, live chats, calls, and social media interactions. With its robust ticketing system, LiveAgent ensures that no customer query goes unanswered, enhancing customer satisfaction. The software's automation features save time by routing tickets to the right agents and providing canned responses for common queries. For businesses aiming to improve their customer service efficiency, LiveAgent is a reliable choice.
What is JivoChat?
JivoChat is a versatile communication tool designed to enhance customer engagement on websites. It provides live chat, phone, and email support, allowing businesses to connect with their customers in real-time. JivoChat's intuitive interface and mobile app ensure that you can manage customer interactions on the go. With features like proactive chat invitations and detailed visitor analytics, JivoChat helps businesses understand customer behavior and improve their service. It's an ideal solution for businesses looking to boost their online customer support.
Pros and Cons of LiveAgent vs JivoChat
Pros & Cons of LiveAgent
- LiveAgent's ticketing system is highly efficient, converting all customer interactions into tickets. This ensures that no query is missed, enhancing customer satisfaction and streamlining support operations.
- LiveAgent offers 24/7 customer support, ensuring that users receive timely assistance whenever needed. This level of support is crucial for businesses that rely on consistent and reliable service.
- LiveAgent prioritizes security with features like data encryption and secure storage. These measures provide peace of mind for businesses handling sensitive customer information.
- LiveAgent's extensive features can be overwhelming for new users, requiring time and effort to fully understand and utilize the platform's capabilities.
- The interface of LiveAgent may appear cluttered due to the abundance of features, which can be challenging for users seeking a more streamlined experience.
Pros & Cons of JivoChat
- JivoChat's interface is intuitive and easy to navigate, making it accessible for users with varying levels of technical expertise. This simplicity enhances the user experience.
- JivoChat integrates smoothly with social media platforms, allowing businesses to manage messages from Facebook and Instagram effortlessly. This feature is ideal for businesses focusing on social engagement.
- JivoChat's mobile app is praised for its functionality and ease of use, enabling users to manage customer interactions on the go without compromising on features.
- While JivoChat offers essential features, it lacks some of the advanced functionalities found in other tools, which may limit its appeal for businesses with complex needs.
- JivoChat's call support requires third-party integrations for full functionality, which can be inconvenient for businesses seeking an all-in-one solution.
LiveAgent vs JivoChat: At A Glance
Value to Price
LiveAgent offers a comprehensive suite of features at a competitive price, making it a great value for businesses looking to enhance their customer support. JivoChat, while slightly less expensive, offers fewer features, which may not justify the cost for some users. If you're looking for a feature-rich solution that offers great value for money, LiveAgent is the better choice.
Ease of Use
JivoChat's intuitive interface makes it easy for users to navigate and manage customer interactions, even for those with limited technical skills. LiveAgent, while also user-friendly, has a steeper learning curve due to its extensive features. If ease of use is your top priority, JivoChat is the better option.
Functionality
LiveAgent excels in functionality, offering a wide range of features such as ticketing, live chat, and call center capabilities. JivoChat, while functional, lacks some of the advanced features that LiveAgent provides. If you need a tool with robust functionality, LiveAgent is the superior choice.
Scalability
LiveAgent is designed to scale with your business, offering features that can accommodate growing customer support needs. JivoChat, while scalable, may require additional integrations to match LiveAgent's capabilities. If scalability is a key concern, LiveAgent is the better option.
Integrations
Both LiveAgent and JivoChat offer a variety of integrations with popular tools. However, LiveAgent provides a more extensive list of integrations, making it easier to connect with other business tools. If seamless integration is important to you, LiveAgent is the better choice.
Customer Support
LiveAgent is known for its excellent customer support, offering 24/7 assistance to ensure users get the help they need. JivoChat also provides good support, but it may not be as comprehensive as LiveAgent's. If top-notch customer support is crucial, LiveAgent is the better option.
Security
Both LiveAgent and JivoChat prioritize security, offering features like data encryption and secure data storage. However, LiveAgent's security measures are slightly more robust, providing an extra layer of protection for sensitive customer data. If security is a top priority, LiveAgent is the better choice.
Overall Rating
Overall, LiveAgent scores higher due to its comprehensive features, excellent customer support, and robust security measures. JivoChat, while a strong contender, falls slightly short in these areas. If you're looking for a well-rounded customer support tool, LiveAgent is the superior choice.
LiveAgent vs JivoChat: A Detailed Breakdown of Key Features
Ticketing System
LiveAgent's ticketing system is robust, allowing you to manage customer queries efficiently. It automatically converts all customer interactions into tickets, ensuring nothing falls through the cracks. JivoChat, while offering a ticketing feature, lacks the depth and automation of LiveAgent's system. If you need a comprehensive ticketing solution, LiveAgent is the better choice.
Live Chat
Both LiveAgent and JivoChat offer excellent live chat features. LiveAgent provides a customizable chat widget and real-time visitor monitoring, while JivoChat excels with its user-friendly interface and quick setup. If ease of use is your priority, JivoChat might be more appealing, but for advanced features, LiveAgent is the way to go.
Call Center
LiveAgent includes a built-in call center, allowing you to handle calls directly from the platform. This feature is particularly useful for businesses with high call volumes. JivoChat offers call support but requires third-party integrations for full functionality. If integrated call handling is important, LiveAgent is the superior choice.
Social Media Integration
JivoChat shines with its seamless social media integration, allowing you to manage messages from platforms like Facebook and Instagram. LiveAgent also offers social media integration, but JivoChat's approach is more streamlined. If social media engagement is a priority, JivoChat is the better option.
Mobile App
JivoChat's mobile app is highly rated for its ease of use and functionality, making it easy to manage customer interactions on the go. LiveAgent also offers a mobile app, but it may not be as intuitive as JivoChat's. If mobile accessibility is crucial, JivoChat is the better choice.
Proactive Chat
JivoChat excels in proactive chat features, allowing you to engage visitors with personalized messages based on their behavior. LiveAgent also offers proactive chat, but JivoChat's features are more advanced. If proactive engagement is key, JivoChat is the superior option.
Pricing Comparison of LiveAgent and JivoChat
To assist you in making an informed choice, we’ve outlined the pricing plans and essential features of LiveAgent and JivoChat. This comparison will highlight the best option for enhancing your customer support operations.
LiveAgent Pricing Plans
- Includes live chat for real-time customer interaction and support.
- Access to a knowledge base for self-service and information sharing.
- Customer portal for easy access to support and resources.
- Automation rules to streamline repetitive tasks and improve efficiency.
- Time rules and reports for better management and insights.
- Proactive chat invitations to engage customers effectively.
- Agent ratings to monitor and improve service quality.
- AI Answer Assistant for automated responses and support.
- Time tracking and audit log for detailed activity monitoring.
- Integration with social media platforms like Facebook and Instagram.
- WhatsApp support for direct customer communication.
- Comprehensive service levels (SLA) for guaranteed service quality.
- Priority support for faster issue resolution and assistance.
- Assisted channels integration for seamless communication.
- Branding free for a customized and professional appearance.
- Scheduled release management for planned updates and improvements.
JivoChat Pricing Plans
- Integrations with social media and messenger channels like Viber and Telegram.
- Unlimited chats and websites for extensive reach.
- Customizable chat widget available in 25 languages.
- Basic stats on chats and agents’ activity for performance tracking.
- Boost sales with professional chat tools and integrations.
- Proactively start targeted chats with smart triggers.
- Advanced stats on chats and agents’ activity for better insights.
- Google Analytics Integration for comprehensive data analysis.
- Distribute chats based on visitors' locations for personalized service.
- Multiple departments for organized communication.
- Module «Telephony Plus» including IVR for enhanced call management.
- Complete visitor info with IP addresses, region, and visit source.
Our Rating Methodology
We thoroughly evaluate each customer support tool, focusing on key aspects like functionality, ease of use, and security. By analyzing user feedback and testing features, we ensure our recommendations align with your needs. Each factor is weighted to provide an accurate final rating, helping you choose the best tool for your business.
LiveAgent or JivoChat: Which One Matches Your Business Needs?
Choose LiveAgent If You Need ...
- Comprehensive support solution
If you need a comprehensive support solution with a robust ticketing system and excellent customer support, LiveAgent is the ideal choice. Its extensive features ensure efficient management of customer interactions.
- Advanced functionality
If you require advanced functionality, including call center capabilities and automation, LiveAgent is the better option. Its wide range of features caters to businesses with complex support needs.
Choose JivoChat If You Need ...
- User-friendly interface
If you prioritize a user-friendly interface and seamless social media integration, JivoChat is the better choice. Its intuitive design makes it easy to manage customer interactions effectively.
- Mobile accessibility
If mobile accessibility is crucial for your business, JivoChat's highly rated mobile app is the superior option. It allows you to manage customer interactions on the go without compromising on features.
Frequently Asked Questions
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Anastasia Belyh
Anastasia Belyh is a senior tech writer with over 15 years of experience in marketing, sales, and business software. Having worked in investment banking, management consulting, and founded multiple companies, her in-depth knowledge and hands-on expertise make her software reviews authoritative, trustworthy, and highly practical for business decision-makers.
