LiveAgent vs Formilla (2024 Comparison)
LiveAgent offers a comprehensive suite of customer support tools, including a robust ticketing system and wide range of integrations. Its excellent customer support ensures you have the help you need, whenever you need it.
- Comprehensive ticketing system
- Wide range of integrations
- Excellent customer support
- Steep learning curve
- Interface can feel cluttered
Free plan?
YesStarting price
$15 per month per user
Formilla provides a user-friendly live chat solution with strong AI chatbot capabilities. Its intuitive interface and effective customer engagement tools make it a valuable asset for businesses focused on customer service.
- User-friendly interface
- Strong live chat capabilities
- Effective AI chatbots
- Limited ticketing features
- Fewer integrations
Free plan?
YesStarting price
$13.99 per monthWhat is LiveAgent?
LiveAgent is a comprehensive help desk software that streamlines customer support operations. It offers a unified platform for managing emails, live chats, calls, and social media interactions. With its robust ticketing system, LiveAgent ensures that no customer query goes unanswered, enhancing customer satisfaction. The software's automation features save time by routing tickets to the right agents and providing canned responses for common queries. For businesses aiming to improve their customer service efficiency, LiveAgent is a reliable choice that integrates seamlessly with various CRM and e-commerce platforms.
What is Formilla?
Formilla is a versatile live chat software designed to enhance customer engagement on websites. It provides real-time chat capabilities, allowing businesses to interact with visitors instantly. Formilla's AI-driven chatbots can handle routine inquiries, freeing up human agents for more complex issues. The software also offers email marketing tools, enabling businesses to reach out to customers with targeted campaigns. For companies looking to boost their online customer service and marketing efforts, Formilla offers a user-friendly and cost-effective solution.
Pros and Cons of LiveAgent vs Formilla
Pros & Cons of LiveAgent
- LiveAgent's ticketing system is highly comprehensive, allowing businesses to manage customer inquiries efficiently across multiple channels. This feature ensures that no customer query goes unanswered, enhancing overall customer satisfaction.
- LiveAgent offers a wide range of integrations with popular CRM and e-commerce platforms, making it a versatile choice for businesses looking to streamline their operations and enhance productivity.
- LiveAgent provides excellent customer support with 24/7 availability and a comprehensive knowledge base, ensuring that users have access to the help they need whenever they need it.
- LiveAgent's extensive feature set can result in a steep learning curve for new users, requiring time and effort to fully master the software and utilize its capabilities effectively.
- The interface of LiveAgent can feel cluttered at times, especially for users who are new to the platform, which may impact the overall user experience and ease of navigation.
Pros & Cons of Formilla
- Formilla's user-friendly interface makes it accessible for users with minimal technical skills, allowing businesses to quickly set up and manage their live chat operations without extensive training.
- Formilla excels in live chat capabilities, providing real-time interaction with website visitors and enhancing customer engagement, making it a valuable tool for businesses focused on customer service.
- Formilla's AI chatbots effectively handle routine inquiries, freeing up human agents for more complex issues and improving overall efficiency in customer support operations.
- Formilla's ticketing features are limited compared to more comprehensive solutions, which may not meet the needs of businesses requiring advanced ticket management capabilities.
- Formilla offers fewer integrations compared to other platforms, which may limit its versatility and ability to seamlessly connect with other business tools and systems.
LiveAgent vs Formilla: At A Glance
Value to Price
LiveAgent offers a comprehensive suite of features at a competitive price, making it a great value for businesses looking to enhance their customer support. Its robust ticketing system and automation tools justify the investment. Formilla, while slightly less feature-rich, provides a cost-effective solution for businesses primarily focused on live chat capabilities. If you're seeking a balance between cost and functionality, LiveAgent is the better choice.
Ease of Use
Formilla shines in ease of use with its intuitive interface, making it accessible for users with minimal technical skills. LiveAgent, while feature-rich, may require a bit more time to master due to its extensive capabilities. If you prioritize a user-friendly experience, Formilla is the way to go.
Functionality
LiveAgent excels in functionality, offering a wide range of features including a robust ticketing system, live chat, and social media integration. Formilla, while strong in live chat, lacks some of the advanced features found in LiveAgent. If you need a comprehensive solution, LiveAgent is the superior choice.
Scalability
LiveAgent is designed to scale with your business, offering features that grow with your needs. Formilla, while scalable, is more suited for small to medium-sized businesses. If you're planning for growth, LiveAgent is the better option.
Integrations
LiveAgent offers a wide range of integrations with popular CRM and e-commerce platforms, enhancing its versatility. Formilla, while offering essential integrations, doesn't match the breadth of LiveAgent's offerings. If integrations are crucial, LiveAgent is the better choice.
Customer Support
LiveAgent provides excellent customer support with 24/7 availability and a comprehensive knowledge base. Formilla also offers solid support but lacks the round-the-clock availability of LiveAgent. If top-notch support is a priority, LiveAgent is the better option.
Security
Both LiveAgent and Formilla prioritize security, offering features like data encryption and secure data centers. However, LiveAgent's additional security certifications give it a slight edge. If security is a top concern, LiveAgent is the safer choice.
Overall Rating
LiveAgent scores higher overall due to its comprehensive feature set, scalability, and excellent customer support. Formilla, while a strong contender, is best suited for businesses focused on live chat. If you need an all-in-one solution, LiveAgent is the better choice.
LiveAgent vs Formilla: A Detailed Breakdown of Key Features
Ticketing System
LiveAgent's ticketing system is robust, allowing for seamless management of customer inquiries across multiple channels. It ensures that no query is left unattended, which is crucial for maintaining customer satisfaction. Formilla, while offering basic ticketing capabilities, doesn't match the depth of LiveAgent's system. If you need a comprehensive ticketing solution, LiveAgent is the better choice.
Live Chat
Formilla excels in live chat, providing a user-friendly interface and real-time interaction capabilities. LiveAgent also offers strong live chat features, but Formilla's focus on this area gives it a slight edge. If live chat is your primary concern, Formilla is the better option.
Social Media Integration
LiveAgent offers extensive social media integration, allowing businesses to manage interactions across platforms like Facebook and Twitter. Formilla provides basic social media capabilities but doesn't match LiveAgent's comprehensive approach. If social media management is important, LiveAgent is the superior choice.
Automation
LiveAgent's automation features streamline customer support operations, saving time and improving efficiency. Formilla offers basic automation but lacks the advanced capabilities of LiveAgent. If automation is a priority, LiveAgent is the better option.
AI Chatbots
Formilla's AI chatbots are a standout feature, handling routine inquiries and freeing up human agents for more complex issues. LiveAgent offers AI capabilities but doesn't match Formilla's focus in this area. If AI chatbots are crucial, Formilla is the better choice.
Email Marketing
Formilla's email marketing tools allow businesses to reach out to customers with targeted campaigns, enhancing engagement. LiveAgent offers basic email capabilities but doesn't focus on marketing. If email marketing is important, Formilla is the superior option.
Pricing Comparison of LiveAgent and Formilla
To assist you in making an informed choice, we’ve outlined the pricing plans and essential features of LiveAgent and Formilla. This comparison will highlight the best option for enhancing your customer support operations.
LiveAgent Pricing Plans
- Includes live chat for real-time customer interaction and support.
- Access to a knowledge base for self-service and information sharing.
- Customer portal for easy access to support and resources.
- Automation rules to streamline repetitive tasks and improve efficiency.
- Time rules and reports for better management and insights.
- Proactive chat invitations to engage customers effectively.
- Agent ratings to monitor and improve service quality.
- AI Answer Assistant for automated responses and support.
- Time tracking and audit log for detailed activity monitoring.
- Integration with social media platforms like Facebook and Instagram.
- WhatsApp support for direct customer communication.
- Comprehensive service levels (SLA) for guaranteed service quality.
- Priority support for faster issue resolution and assistance.
- Assisted channels integration for seamless communication.
- Branding free for a customized and professional appearance.
- Scheduled release management for planned updates and improvements.
Formilla Pricing Plans
- Desktop and mobile apps for easy access and management.
- Custom branding to align with your business identity.
- Custom language support for diverse customer interactions.
- Canned messages for quick and efficient responses.
- Third-party integrations for enhanced functionality.
- Proactive chat to engage customers effectively.
- Unlimited chat history for comprehensive record-keeping.
- Marketing popups to boost customer engagement.
- Real-time visitor monitoring for immediate engagement.
- File sharing capabilities for efficient problem-solving.
- Install on multiple websites for broader reach.
- Formilla branding removal for a professional appearance.
- Advanced marketing popups for targeted campaigns.
- Enhanced real-time visitor monitoring for strategic insights.
- Comprehensive contact management for efficient follow-ups.
- Formilla branding removal for a seamless brand experience.
Our Rating Methodology
We thoroughly evaluate each customer support tool, focusing on key factors like functionality, ease of use, and scalability. By analyzing user reviews and conducting hands-on testing, we ensure our recommendations are reliable. Each factor is weighted by importance to deliver an accurate final rating, helping you make informed decisions.
LiveAgent or Formilla: Which One Matches Your Business Needs?
Choose LiveAgent If You Need ...
- Comprehensive customer support solution
If you are a business looking for a comprehensive customer support solution with a robust ticketing system and wide range of integrations, LiveAgent is the ideal choice. Its extensive feature set ensures that all your customer support needs are met efficiently.
- Excellent customer support
If you prioritize excellent customer support with 24/7 availability and a comprehensive knowledge base, LiveAgent is the better option. Its support team is always ready to assist you, ensuring a smooth user experience.
Choose Formilla If You Need ...
- User-friendly live chat solution
If you are a business focused on providing a user-friendly live chat experience with strong AI chatbot capabilities, Formilla is the superior choice. Its intuitive interface and effective customer engagement tools make it a valuable asset.
- Effective AI chatbots
If you need effective AI chatbots to handle routine inquiries and free up human agents for more complex issues, Formilla is the better option. Its AI capabilities enhance overall efficiency in customer support operations.
Frequently Asked Questions
What are the main differences between LiveAgent and Formilla?
Which tool is better for small businesses?
How do the pricing plans of LiveAgent and Formilla compare?
Which tool offers better customer support?
Can LiveAgent and Formilla integrate with other business tools?
Which tool is more secure?
Anastasia Belyh
Anastasia Belyh is a senior tech writer with over 15 years of experience in marketing, sales, and business software. Having worked in investment banking, management consulting, and founded multiple companies, her in-depth knowledge and hands-on expertise make her software reviews authoritative, trustworthy, and highly practical for business decision-makers.
