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LiveAgent Pricing & Plans (2024 Guide)

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Author

Martin Lunendonk

Last Update

Nov 17, 2024

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4.5

0

Excellent Value For Price
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LiveAgent

LiveAgent offers a robust platform for managing customer support with ease. Its user-friendly interface and comprehensive features make it a valuable tool for businesses looking to enhance customer satisfaction and streamline support operations.

  • Comprehensive customer support features.
  • User-friendly interface and setup.
  • Flexible and scalable pricing plans.
  • Limited customization options.
  • Advanced features can be costly.

Free plan?

Yes

Starting price

$15 per month per user

What is LiveAgent?

LiveAgent is a comprehensive help desk software that centralizes customer support through ticketing, live chat, and call center features. Its pricing reflects the value of enhancing customer interactions, improving response times, and boosting satisfaction. With various plans available, LiveAgent offers cost-effective solutions that help businesses manage customer support efficiently without overpaying for unnecessary features.

How Much Does LiveAgent Cost?

LiveAgent offers a variety of pricing plans to cater to different business needs, from startups to large enterprises. Below is a detailed breakdown of LiveAgent’s plans, highlighting their key features for diverse customer support requirements.

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LiveAgent Pricing Plans

Small business
For Small Businesses
$15

per month per user

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Small business includes:
  • Includes live chat for real-time customer interaction and support.
  • Access to a knowledge base for self-service and information sharing.
  • Customer portal for easy access to support and resources.
  • Automation rules to streamline repetitive tasks and improve efficiency.
Medium business
For Medium Businesses
$24

per month per user

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Includes Small business, plus:
  • Time rules and reports for better management and insights.
  • Proactive chat invitations to engage customers effectively.
  • Agent ratings to monitor and improve service quality.
  • AI Answer Assistant for automated responses and support.
Large business
For Large Enterprises
$39

per month per user

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Includes Medium business, plus:
  • Time tracking and audit log for detailed activity monitoring.
  • Integration with social media platforms like Facebook and Instagram.
  • WhatsApp support for direct customer communication.
  • Comprehensive service levels (SLA) for guaranteed service quality.
Enterprise
For Large Enterprises
$59

per month per user

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Includes Large business, plus:
  • Priority support for faster issue resolution and assistance.
  • Assisted channels integration for seamless communication.
  • Branding free for a customized and professional appearance.
  • Scheduled release management for planned updates and improvements.

Add-ons

Viber
$39

per month

Twitter
$39

per month

Facebook
$39

per month

Facebook + Instagram
$39

per month + $19 per month

Additional knowledge base
$19

per month per KB

LiveAgent Pricing Plans in Detail

Small business

The Small business plan is designed for smaller support teams seeking an affordable ticketing platform. It includes essential features like live chat, a knowledge base, and a customer portal. Automation rules and multiple language support enhance efficiency and accessibility, making it a great choice for small businesses looking to improve their customer support capabilities.

Medium business

The Medium business plan offers a versatile and balanced solution for full-scale customer support. Building on the Small business plan, it adds a call center, IVR, and proactive chat invitations. Time rules, reports, and agent ratings provide valuable insights and management tools. The AI Answer Assistant enhances support with automated responses, making it ideal for medium-sized businesses.

Large business

The Large business plan is an all-inclusive solution with comprehensive features and capabilities. It includes everything in the Medium business plan, plus SSO, custom roles, and time tracking. Integration with social media platforms like Facebook, Instagram, and WhatsApp expands communication channels. This plan is perfect for large enterprises seeking a robust and integrated support system.

Enterprise

The Enterprise plan offers a full-scale solution with extra support and exclusive services. It includes all features from the Large business plan, with the addition of a dedicated account manager, priority support, and assisted channels integration. Branding-free options and scheduled release management provide a tailored and professional experience, making it ideal for large enterprises with complex support needs.

Top LiveAgent Features

Ticketing System

Imagine having all your customer inquiries organized in one place. With LiveAgent's ticketing system, you can easily track, manage, and resolve customer issues efficiently. I found it incredibly helpful to prioritize tasks and ensure no customer query goes unanswered. You’ll appreciate how it streamlines communication, allowing you to focus on delivering exceptional customer service without getting overwhelmed by scattered emails.

Live Chat

Engaging with customers in real-time can significantly enhance their experience. LiveAgent's live chat feature allows you to connect instantly with your website visitors. From my experience, it’s a game-changer for resolving issues quickly and boosting customer satisfaction. You’ll love how it helps build trust and loyalty by providing immediate assistance, making your customers feel valued and heard.

Call Center Integration

Integrating a call center into your customer support strategy can elevate your service quality. LiveAgent’s call center integration allows you to handle calls directly from the platform. I found it seamless to manage both calls and tickets in one place, ensuring a unified customer experience. You’ll find it beneficial for maintaining consistent communication and improving response times.

Automation Rules

Automation can save you time and reduce manual tasks. LiveAgent’s automation rules let you set up workflows to handle repetitive tasks. I enjoyed how it allowed me to focus on more critical issues while the system took care of routine processes. You’ll appreciate the efficiency it brings, helping you manage your workload more effectively and improve overall productivity.

Reporting and Analytics

Understanding your support performance is crucial for improvement. LiveAgent’s reporting and analytics provide insights into your team’s efficiency and customer satisfaction. I found the data invaluable for identifying areas of improvement and making informed decisions. You’ll find it empowering to have a clear view of your support operations, helping you optimize strategies and enhance service quality.

Who Is LiveAgent Best For?

LiveAgent is perfect for small to medium-sized businesses seeking to enhance their customer support operations. With features like ticketing, live chat, and call center integration, it helps streamline communication and improve response times, making it an ideal choice for businesses aiming to boost customer satisfaction and loyalty.

  • Great for small to medium businesses.

    LiveAgent is designed to simplify customer support for small to medium businesses. Its intuitive interface and comprehensive features make it easy to manage customer interactions, track tickets, and provide timely responses without needing advanced technical skills.

  • Ideal for growing companies.

    As your business expands, LiveAgent grows with you. It offers essential features like multi-channel support, automation, and reporting, making it an excellent fit for businesses that need scalable solutions as their customer support needs increase.

  • Perfect for budget-conscious teams.

    LiveAgent provides advanced features—such as live chat, ticketing, and call center integration—at a cost-effective price point, making it ideal for businesses looking to optimize customer support without breaking the bank.

Frequently Asked Questions

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Author

Martin Lunendonk

Martin Lunendonk is a senior tech writer specializing in website builders, web hosting, and ecommerce platforms. With a background in finance, accounting, and philosophy, he has founded multiple tech startups and worked in medium to large tech companies and investment banking, bringing deep expertise and reliable insights to his software reviews.