logo

Kustomer vs LiveAgent (2024 Comparison)

author image
Author

Martin Lunendonk

Last Update

Nov 22, 2024

We earn a commission from partner links on Keevee. Commissions do not affect our editor's opinions or evaluations.

Excellent Value For Price
4.3

0

author image
Kustomer

Kustomer offers a comprehensive customer service platform with advanced AI-driven insights and seamless integrations. It's ideal for businesses seeking a scalable and secure solution to enhance customer interactions.

  • Comprehensive customer data view
  • Advanced AI-driven insights
  • Seamless third-party integrations
  • Higher learning curve
  • Limited call center features

Free plan?

No

Starting price

$89 per month per user
Excellent Value For Price
4.5

0

author image
LiveAgent

LiveAgent provides an efficient ticketing system and user-friendly interface, making it a reliable choice for businesses seeking a versatile and easy-to-use customer support solution.

  • Efficient ticketing system
  • User-friendly interface
  • 24/7 customer support
  • Basic AI capabilities
  • Limited automation features

Free plan?

Yes

Starting price

$15 per month per user

What is Kustomer?

Kustomer is a comprehensive customer service platform designed to streamline interactions and improve customer satisfaction. It offers a unified view of customer data, enabling businesses to provide personalized support. With features like automated workflows, AI-driven insights, and seamless integrations, Kustomer helps teams manage customer interactions efficiently. It is particularly beneficial for businesses looking to enhance their customer service operations and deliver a more personalized experience.

What is LiveAgent?

LiveAgent is a robust help desk software that provides businesses with a suite of tools to manage customer support efficiently. It offers features like ticketing, live chat, and a call center, all integrated into one platform. LiveAgent helps businesses improve response times and customer satisfaction by streamlining communication channels. It's ideal for companies seeking a reliable and scalable solution to enhance their customer support operations.

Pros and Cons of Kustomer vs LiveAgent

author image

Pros & Cons of Kustomer

Comprehensive customer data view
  • Kustomer provides a unified view of customer data, allowing businesses to access all relevant information in one place. This feature enhances customer interactions and enables personalized support, making it a valuable tool for customer service teams.
Advanced AI-driven insights
  • Kustomer leverages AI to provide actionable insights into customer interactions, helping businesses make informed decisions. These insights enable teams to optimize their processes and improve customer satisfaction, making Kustomer a powerful tool for data-driven organizations.
Seamless third-party integrations
  • Kustomer offers seamless integrations with various third-party applications, enhancing its functionality and allowing businesses to connect with their existing tools. This feature makes Kustomer a flexible and versatile solution for businesses with diverse software ecosystems.
Higher learning curve
  • Kustomer's advanced features and capabilities may require a steeper learning curve for new users. Businesses may need to invest time in training and onboarding to fully leverage the platform's potential, which could be a consideration for smaller teams.
Limited call center features
  • While Kustomer offers call center capabilities, they may not be as comprehensive as those provided by other platforms. Businesses with significant call center needs may find Kustomer's features limited, making it less suitable for organizations with high call volumes.
author image

Pros & Cons of LiveAgent

Efficient ticketing system
  • LiveAgent's ticketing system is designed to streamline customer inquiries, allowing businesses to manage tickets efficiently. This feature enhances response times and improves customer satisfaction, making LiveAgent a reliable choice for businesses with high ticket volumes.
User-friendly interface
  • LiveAgent offers a user-friendly interface that simplifies navigation and setup, making it easy for teams to manage customer interactions. This feature reduces the learning curve and allows businesses to get up and running quickly, making LiveAgent an ideal choice for teams seeking a hassle-free experience.
24/7 customer support
  • LiveAgent provides 24/7 customer support, ensuring users receive timely assistance whenever needed. This feature enhances the overall user experience and makes LiveAgent a dependable choice for businesses that prioritize exceptional customer support.
Basic AI capabilities
  • LiveAgent's AI capabilities may be more basic compared to other platforms, limiting the depth of insights available to businesses. Organizations seeking advanced AI-driven insights may find LiveAgent's features less comprehensive, making it less suitable for data-driven teams.
Limited automation features
  • While LiveAgent offers automation features, they may not be as advanced as those provided by other platforms. Businesses looking for extensive automation capabilities may find LiveAgent's features limited, making it less ideal for organizations seeking to optimize their processes.

Kustomer vs LiveAgent: At A Glance

Decision FactorKustomerLiveAgent
Value to Price
Good4.2
Excellent4.5
Ease of Use
Excellent4.3
Excellent4.6
Functionality
Excellent4.4
Excellent4.5
Scalability
Excellent4.5
Excellent4.4
Integrations
Excellent4.3
Excellent4.5
Customer Support
Excellent4.4
Excellent4.6
Security
Excellent4.5
Excellent4.4
Overall Rating
Excellent4.3
Excellent4.5

Value to Price

Kustomer offers a competitive pricing model that aligns well with its feature set, making it a cost-effective choice for businesses seeking comprehensive customer service solutions. LiveAgent, on the other hand, provides excellent value with its all-in-one platform, offering more features at a similar price point. If you're looking for a solution that maximizes value for money, LiveAgent might be the better choice.

Ease of Use

Kustomer's interface is intuitive and user-friendly, making it easy for teams to navigate and manage customer interactions. LiveAgent also excels in ease of use, with a straightforward setup and user-friendly design. However, LiveAgent's simplicity and ease of navigation give it a slight edge, making it ideal for teams looking for a hassle-free experience.

Functionality

Kustomer provides a robust set of features, including AI-driven insights and automated workflows, which enhance its functionality. LiveAgent offers a comprehensive suite of tools, including ticketing, live chat, and call center capabilities. Both tools are highly functional, but LiveAgent's extensive feature set makes it a more versatile option for businesses with diverse needs.

Scalability

Kustomer is designed to scale with your business, offering features that grow with your needs. LiveAgent also provides scalable solutions, accommodating businesses of all sizes. While both tools are scalable, Kustomer's ability to adapt to growing business demands makes it a preferred choice for rapidly expanding companies.

Integrations

Kustomer offers seamless integrations with various third-party applications, enhancing its functionality. LiveAgent also supports numerous integrations, allowing businesses to connect with their existing tools. Both tools offer excellent integration capabilities, but LiveAgent's extensive integration options make it a more flexible choice for businesses with diverse software ecosystems.

Customer Support

Kustomer provides reliable customer support, ensuring users receive timely assistance. LiveAgent excels in customer support, offering 24/7 assistance and a comprehensive knowledge base. If exceptional customer support is a priority, LiveAgent's dedicated support team makes it the better option.

Security

Kustomer prioritizes security, implementing robust measures to protect customer data. LiveAgent also ensures data security with advanced security protocols. Both tools offer strong security features, but Kustomer's focus on data protection makes it a more secure choice for businesses handling sensitive information.

Overall Rating

Kustomer and LiveAgent both offer excellent customer service solutions, each with its strengths. Kustomer is ideal for businesses seeking a scalable and secure platform, while LiveAgent provides exceptional value and ease of use. Depending on your specific needs, either tool could be the right choice.

Kustomer vs LiveAgent: A Detailed Breakdown of Key Features

FeaturesKustomerLiveAgent
Automated Workflows
Excellent4.5
Excellent4.3
AI-Driven Insights
Excellent4.4
Good4.2
Ticketing System
Excellent4.3
Excellent4.6
Live Chat
Good4.2
Excellent4.5
Call Center
Good4.1
Excellent4.4
Knowledge Base
Excellent4.3
Excellent4.5

Automated Workflows

Kustomer excels in providing automated workflows that streamline customer interactions, saving time and improving efficiency. LiveAgent also offers automation features, but Kustomer's advanced capabilities make it a more powerful tool for businesses looking to optimize their processes. If automation is a priority, Kustomer's robust workflow features make it the better choice.

AI-Driven Insights

Kustomer leverages AI-driven insights to provide valuable data on customer interactions, helping businesses make informed decisions. LiveAgent offers basic analytics, but Kustomer's AI capabilities give it an edge in delivering actionable insights. For businesses seeking data-driven solutions, Kustomer's AI features are a significant advantage.

Ticketing System

LiveAgent's ticketing system is highly efficient, allowing businesses to manage customer inquiries seamlessly. Kustomer also offers a ticketing system, but LiveAgent's intuitive design and advanced features make it a superior choice for handling large volumes of tickets. If ticket management is crucial, LiveAgent's system is the better option.

Live Chat

LiveAgent provides a robust live chat feature that enhances real-time customer interactions. Kustomer also offers live chat, but LiveAgent's user-friendly interface and quick response times make it a more effective tool for engaging with customers. For businesses prioritizing live chat, LiveAgent is the preferred choice.

Call Center

LiveAgent's call center capabilities are comprehensive, offering businesses a reliable solution for managing phone support. Kustomer provides call center features, but LiveAgent's advanced options and ease of use make it a more attractive choice for businesses with significant call center needs. If phone support is essential, LiveAgent's call center features are the better option.

Knowledge Base

LiveAgent offers an extensive knowledge base feature, allowing businesses to provide self-service options for customers. Kustomer also provides a knowledge base, but LiveAgent's comprehensive resources and easy navigation make it a more effective tool for customer support. For businesses looking to enhance self-service, LiveAgent's knowledge base is the superior choice.

Pricing Comparison of Kustomer and LiveAgent

To assist you in making an informed choice, we’ve outlined the pricing plans and essential features of Kustomer and LiveAgent. This comparison will highlight the best option for managing your customer support needs.

author image

Kustomer Pricing Plans

Enterprise
For Large Enterprises
$89

per month per user

Try For Freeright_arrow
Enterprise includes:
  • Deliver support across every communication channel your customers prefer.
  • Empower you to automate complex tasks with advanced automation options.
  • Enables safe, organized retention of customer information for easy access.
  • Gain actionable insights with robust reporting and analytics tools.
Ultimate
For Large Enterprises
$139

per month per user

Try For Freeright_arrow
Includes Enterprise, plus:
  • Stay informed on all your customer inquiries with real-time notifications.
  • Expert support alongside Knowledge Base, Community, and Kustomer University.
  • Robust safeguards to protect sensitive data and ensure security.
  • AI-driven add-ons to elevate and streamline your customer support experience.
author image

LiveAgent Pricing Plans

Small business
For Small Businesses
$15

per month per user

Try For Freeright_arrow
Small business includes:
  • Includes live chat for real-time customer interaction and support.
  • Access to a knowledge base for self-service and information sharing.
  • Customer portal for easy access to support and resources.
  • Automation rules to streamline repetitive tasks and improve efficiency.
Medium business
For Medium Businesses
$24

per month per user

Try For Freeright_arrow
Includes Small business, plus:
  • Time rules and reports for better management and insights.
  • Proactive chat invitations to engage customers effectively.
  • Agent ratings to monitor and improve service quality.
  • AI Answer Assistant for automated responses and support.
Large business
For Large Enterprises
$39

per month per user

Try For Freeright_arrow
Includes Medium business, plus:
  • Time tracking and audit log for detailed activity monitoring.
  • Integration with social media platforms like Facebook and Instagram.
  • WhatsApp support for direct customer communication.
  • Comprehensive service levels (SLA) for guaranteed service quality.
Enterprise
For Large Enterprises
$59

per month per user

Request Pricingright_arrow
Includes Large business, plus:
  • Priority support for faster issue resolution and assistance.
  • Assisted channels integration for seamless communication.
  • Branding free for a customized and professional appearance.
  • Scheduled release management for planned updates and improvements.

Our Rating Methodology

We thoroughly evaluate each customer support tool, focusing on key factors like functionality, ease of use, and scalability. By analyzing user reviews and conducting in-depth testing, we ensure our recommendations align with your needs. Each factor is weighted by importance to deliver a reliable final rating, helping you make informed decisions.

Decision FactorScoring Weight
Value to Price
20%
20%
Ease of Use
20%
15%
Functionality
20%
25%
Scalability
20%
15%
Integrations
20%
10%
Customer Support
20%
10%
Security
20%
5%

Kustomer or LiveAgent: Which One Matches Your Business Needs?

Choose Kustomer If You Need ...

  • Advanced AI-driven insights

    If you are a business seeking advanced AI-driven insights to optimize customer interactions, Kustomer's robust AI capabilities make it the ideal choice. Its ability to provide actionable data helps teams make informed decisions and improve customer satisfaction.

  • Seamless third-party integrations

    If you need a platform that offers seamless third-party integrations to connect with your existing tools, Kustomer's extensive integration options make it a flexible and versatile solution. This feature enhances its functionality and allows businesses to streamline their operations.

Choose LiveAgent If You Need ...

  • Efficient ticketing system

    If you are a business with high ticket volumes seeking an efficient ticketing system, LiveAgent's intuitive design and advanced features make it the superior choice. Its ability to streamline customer inquiries enhances response times and improves customer satisfaction.

  • User-friendly interface

    If you are looking for a platform with a user-friendly interface that simplifies navigation and setup, LiveAgent's straightforward design makes it an ideal choice. This feature reduces the learning curve and allows teams to manage customer interactions with ease.

Frequently Asked Questions

author image
Author

Martin Lunendonk

Martin Lunendonk is a senior tech writer specializing in website builders, web hosting, and ecommerce platforms. With a background in finance, accounting, and philosophy, he has founded multiple tech startups and worked in medium to large tech companies and investment banking, bringing deep expertise and reliable insights to his software reviews.