Kayako Pricing & Plans (2024 Guide)
Kayako empowers your support team with unified conversations and real-time collaboration. While it offers seamless integrations, understanding your specific support needs will help you fully leverage its potential for exceptional customer service.
- Unified customer conversations.
- Real-time team collaboration.
- Seamless third-party integrations.
- Limited customization options.
- Higher cost for advanced features.
Free plan?
YesStarting price
$39 per month per userWhat is Kayako?
How Much Does Kayako Cost?
Kayako offers a variety of pricing plans to cater to different business needs, from small teams to large enterprises. Below is a detailed breakdown of Kayako’s plans, highlighting their key features and benefits for various support requirements.
Kayako Pricing Plans
- Unlimited AI suggested responses to enhance support efficiency.
- Automated customer support journey initiation with AI.
- Annual billing for cost-effective pricing.
- 14-day free trial to explore features before commitment.
- Self-learning mode with 100 tickets/month for adaptive support.
- Multiple chatbots & customer channels for diverse interactions.
- API access for seamless integration with other tools.
- Integrations with various platforms for enhanced functionality.
- Ticket summaries for quick overview and insights.
- Ticket responses co-pilot for enhanced response accuracy.
- Audio file transcriptions for better accessibility.
- Multilingual content for global customer support.
Add-ons
per actioned suggested response
Kayako Pricing Plans in Detail
Essential
The Essential plan is designed to kickstart your automated customer support journey. It includes a robust ticketing system and unlimited AI suggested responses, allowing businesses to efficiently manage customer inquiries. This plan is perfect for small businesses looking to enhance their support operations with AI-driven solutions.
Professional
The Professional plan builds on the Essential plan by adding advanced features like a knowledge base audit and self-learning mode. It supports multiple chatbots and customer channels, making it ideal for large enterprises seeking to optimize their support processes. API access and integrations further enhance its capabilities.
Enterprise
The Enterprise plan offers the quickest path to full automation with features like unlimited self-learning mode and ticket summaries. It includes ticket responses co-pilot and audio file transcriptions, providing comprehensive support solutions. Multilingual content and powerful reporting make it suitable for global enterprises.
Top Kayako Features
Unified Conversations
Imagine having all your customer interactions in one place, making it easier for you to track and manage them. This feature allows you to view emails, chats, and social media messages in a single thread, ensuring nothing slips through the cracks. From my experience, it significantly reduces the time spent switching between platforms, allowing you to focus on resolving customer issues efficiently.
Real-Time Collaboration
This feature is a game-changer for support teams. It allows you and your team to collaborate on customer issues in real-time, ensuring quick and effective resolutions. I found it particularly useful when dealing with complex queries that required input from multiple team members. It fosters a collaborative environment, enhancing team productivity and customer satisfaction.
Seamless Integrations
Kayako's ability to integrate with various third-party applications is a huge plus. Whether it's CRM systems, social media platforms, or other business tools, you can connect them all to Kayako. This integration capability means you can manage everything from one place, saving you time and reducing the complexity of handling multiple tools. It's a feature that truly enhances operational efficiency.
Customizable Help Center
Creating a help center that reflects your brand and meets your customers' needs is crucial. With Kayako, you can customize your help center to provide relevant information and resources. I found this feature invaluable in reducing the number of repetitive queries, as customers could easily find answers themselves, freeing up time for more complex issues.
Automated Workflows
Automating repetitive tasks can save you a lot of time and effort. Kayako's automated workflows allow you to set up rules and triggers for common support tasks, ensuring consistency and efficiency. From my experience, this feature helps in maintaining a high level of service without the need for constant manual intervention, allowing you to focus on more strategic tasks.
Customer Insights
Understanding your customers is key to providing excellent service. Kayako offers detailed insights into customer interactions, helping you identify trends and areas for improvement. I found these insights invaluable in tailoring our support strategies to better meet customer needs, ultimately leading to higher satisfaction and loyalty.
Multichannel Support
Handling customer queries from various channels can be challenging, but Kayako makes it seamless. Whether it's email, chat, or social media, you can manage all interactions from one platform. This feature ensures you never miss a customer query, providing a consistent and efficient support experience across all channels.
Self-Service Portal
Empowering customers to find answers themselves can significantly reduce the workload on your support team. Kayako's self-service portal allows you to create a knowledge base where customers can access information and resolve issues independently. From my experience, this feature not only improves customer satisfaction but also frees up your team to focus on more complex queries.
Performance Metrics
Tracking the performance of your support team is crucial for continuous improvement. Kayako provides detailed metrics on response times, resolution rates, and customer satisfaction, giving you a clear picture of your team's performance. I found these metrics essential for identifying areas for improvement and ensuring we consistently deliver high-quality support.
Mobile Support
In today's fast-paced world, being able to provide support on the go is essential. Kayako's mobile support feature allows you to manage customer interactions from your mobile device, ensuring you can respond to queries anytime, anywhere. This flexibility is a huge advantage, especially for teams that need to provide support outside of regular office hours.
Customizable Reports
Having access to detailed reports tailored to your needs can provide valuable insights into your support operations. Kayako allows you to customize reports, focusing on the metrics that matter most to your business. I found this feature particularly useful for making data-driven decisions and continuously improving our support strategies.
Ticket Management
Efficiently managing customer tickets is crucial for any support team. Kayako's ticket management system allows you to prioritize, assign, and track tickets with ease. From my experience, this feature helps in maintaining an organized workflow, ensuring that no customer query is left unresolved and enhancing overall team productivity.
Who Is Kayako Best For?
Kayako is perfect for medium-sized businesses seeking to enhance their customer support operations. With features like unified conversations and real-time collaboration, it helps teams deliver exceptional service and improve customer satisfaction without overpaying for unnecessary features.
- Great for medium-sized support teams.
Kayako is ideal for support teams of 20 to 100 members that need to manage customer interactions efficiently. Unlike other tools that may lack real-time collaboration, Kayako ensures seamless communication and quick resolution of customer queries, making it a strong choice for growing support teams.
- Perfect for businesses needing seamless integrations.
Kayako excels in integrating with various third-party applications, making it perfect for businesses that rely on multiple tools for their operations. Its ability to connect with CRM, social media, and other platforms ensures a unified customer experience, setting it apart from less integrated solutions.
- Ideal for teams focusing on customer satisfaction.
Kayako is designed for teams that prioritize customer satisfaction and need tools to enhance their support services. With features like unified conversations and real-time updates, it helps teams stay on top of customer needs, ensuring a high level of service and satisfaction.
Frequently Asked Questions
What are the different pricing plans offered by Kayako?
Does Kayako offer a free trial for its pricing plans?
Are there any discounts available for Kayako's pricing plans?
Can I upgrade or downgrade my Kayako plan at any time?
What payment methods does Kayako accept for its plans?
Is there a setup fee for Kayako's pricing plans?
Does Kayako offer any add-ons or additional features for its plans?
How does Kayako's pricing compare to other customer support tools?
Are there any hidden costs associated with Kayako's pricing plans?
What support options are available with Kayako's pricing plans?
Martin Lunendonk
Martin Lunendonk is a senior tech writer specializing in website builders, web hosting, and ecommerce platforms. With a background in finance, accounting, and philosophy, he has founded multiple tech startups and worked in medium to large tech companies and investment banking, bringing deep expertise and reliable insights to his software reviews.
