JivoChat offers advanced features like chatbots and call management, making it a comprehensive solution for businesses. Its seamless CRM integration enhances customer relationship management.
Free plan?
YesStarting price
$19 per month per userUserlike provides a user-friendly interface with robust analytics and extensive multi-channel support, making it ideal for businesses looking to enhance customer engagement.
Free plan?
YesStarting price
€90 per monthJivoChat is a comprehensive live chat software designed to enhance customer communication. It offers a seamless experience by integrating with various platforms, allowing businesses to engage with customers in real-time. With features like chatbots, call management, and CRM integration, JivoChat helps businesses streamline their customer service operations. It is particularly beneficial for small to medium-sized businesses looking to improve customer satisfaction and increase sales through efficient communication channels.
Userlike is a versatile live chat software that empowers businesses to connect with their customers through multiple channels. It offers a user-friendly interface and robust features like chatbots, analytics, and CRM integration. Userlike is ideal for businesses aiming to enhance customer support and engagement. By providing real-time assistance and personalized interactions, it helps businesses build strong customer relationships and improve overall customer satisfaction.
JivoChat offers a competitive pricing structure with a wide range of features, making it a cost-effective solution for businesses. Its value is evident in the comprehensive tools it provides for customer engagement. Userlike, while slightly more expensive, offers robust features that justify its price. If you are looking for a budget-friendly option with extensive features, JivoChat is the better choice.
Userlike stands out for its intuitive interface, making it easy for users to navigate and utilize its features effectively. JivoChat also offers a user-friendly experience, but some users may find its interface slightly more complex. If ease of use is your priority, Userlike is the preferable option.
JivoChat excels in functionality, offering a wide array of features such as chatbots, call management, and CRM integration. Userlike also provides strong functionality but lacks some advanced features found in JivoChat. For businesses seeking comprehensive functionality, JivoChat is the superior choice.
Both JivoChat and Userlike offer scalable solutions, but JivoChat provides more flexibility for growing businesses. Its ability to integrate with various platforms makes it a scalable choice for expanding operations. If scalability is crucial, JivoChat is the better option.
Userlike offers a wide range of integrations, allowing seamless connectivity with other tools. JivoChat also provides strong integration capabilities, but Userlike's extensive library gives it an edge. If integrations are a priority, Userlike is the better choice.
JivoChat offers reliable customer support with various channels for assistance. Userlike also provides strong support, but JivoChat's responsiveness and availability make it a preferred choice for businesses needing consistent support. If customer support is vital, JivoChat is the better option.
Both JivoChat and Userlike prioritize security, offering robust measures to protect user data. However, JivoChat's additional security features provide an extra layer of protection. If security is a top concern, JivoChat is the better choice.
JivoChat receives a higher overall rating due to its comprehensive features, scalability, and strong customer support. Userlike, while slightly lower in rating, offers excellent ease of use and integrations. For a well-rounded solution, JivoChat is the better option.
JivoChat offers advanced chatbot features that allow businesses to automate customer interactions efficiently. The chatbots are customizable and can handle various customer queries, providing a seamless experience. Userlike also provides chatbot capabilities, but they are not as advanced as JivoChat's. If you need robust chatbot functionality, JivoChat is the better choice.
JivoChat excels in call management, offering features like call recording and call routing, which enhance customer communication. Userlike provides basic call management features, but they are not as comprehensive as JivoChat's. For businesses that rely heavily on call management, JivoChat is the superior option.
Both JivoChat and Userlike offer CRM integration, allowing businesses to manage customer relationships effectively. JivoChat's integration is more seamless and offers additional features that enhance CRM functionality. If CRM integration is a priority, JivoChat is the better choice.
Userlike provides robust analytics features that allow businesses to track customer interactions and gain valuable insights. JivoChat also offers analytics, but they are not as detailed as Userlike's. If analytics is crucial for your business, Userlike is the preferable option.
Userlike excels in multi-channel support, allowing businesses to connect with customers through various platforms seamlessly. JivoChat also offers multi-channel support, but Userlike's capabilities are more extensive. If multi-channel support is essential, Userlike is the better choice.
JivoChat offers extensive customization options, allowing businesses to tailor the software to their specific needs. Userlike also provides customization, but JivoChat's options are more comprehensive. If customization is important, JivoChat is the superior choice.
To assist you in making an informed choice, we’ve outlined the pricing plans and essential features of JivoChat and Userlike. This comparison will highlight the best option for enhancing your customer communication.
We thoroughly evaluate each live chat software, focusing on key aspects like functionality, scalability, and customer support. By analyzing user reviews and conducting in-depth testing, we ensure our recommendations meet diverse business needs. Each factor is weighted to provide an accurate final rating, helping you make informed decisions.
If you need a comprehensive solution with advanced chatbot features, JivoChat is the ideal choice. Its chatbots are highly customizable and can handle various customer queries, providing a seamless experience.
If your business relies heavily on phone communication, JivoChat's comprehensive call management features, including call recording and routing, make it the superior option.
If ease of use is your priority, Userlike's user-friendly interface makes it easy for businesses to navigate and utilize its features effectively, even with limited technical expertise.
If analytics is crucial for your business, Userlike's robust analytics features allow you to track customer interactions and gain valuable insights, enhancing data-driven decision-making.
Anastasia Belyh
Anastasia Belyh is a senior tech writer with over 15 years of experience in marketing, sales, and business software. Having worked in investment banking, management consulting, and founded multiple companies, her in-depth knowledge and hands-on expertise make her software reviews authoritative, trustworthy, and highly practical for business decision-makers.