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JivoChat vs Userlike (2024 Comparison)

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Author

Anastasia Belyh

Last Update

Nov 17, 2024

We earn a commission from partner links on Keevee. Commissions do not affect our editor's opinions or evaluations.

Excellent Value For Price
4.3

0

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JivoChat

JivoChat offers advanced features like chatbots and call management, making it a comprehensive solution for businesses. Its seamless CRM integration enhances customer relationship management.

  • Advanced chatbot features
  • Comprehensive call management
  • Seamless CRM integration
  • Complex interface for beginners
  • Limited analytics features

Free plan?

Yes

Starting price

$19 per month per user
Good Value For Price
4.1

0

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Userlike

Userlike provides a user-friendly interface with robust analytics and extensive multi-channel support, making it ideal for businesses looking to enhance customer engagement.

  • User-friendly interface
  • Robust analytics
  • Extensive multi-channel support
  • Basic call management
  • Less advanced chatbots

Free plan?

Yes

Starting price

€90 per month

What is JivoChat?

JivoChat is a comprehensive live chat software designed to enhance customer communication. It offers a seamless experience by integrating with various platforms, allowing businesses to engage with customers in real-time. With features like chatbots, call management, and CRM integration, JivoChat helps businesses streamline their customer service operations. It is particularly beneficial for small to medium-sized businesses looking to improve customer satisfaction and increase sales through efficient communication channels.

What is Userlike?

Userlike is a versatile live chat software that empowers businesses to connect with their customers through multiple channels. It offers a user-friendly interface and robust features like chatbots, analytics, and CRM integration. Userlike is ideal for businesses aiming to enhance customer support and engagement. By providing real-time assistance and personalized interactions, it helps businesses build strong customer relationships and improve overall customer satisfaction.

Pros and Cons of JivoChat vs Userlike

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Pros & Cons of JivoChat

Advanced chatbot features
  • JivoChat's chatbot features are highly advanced, allowing businesses to automate customer interactions efficiently. This feature is particularly beneficial for businesses looking to enhance customer engagement and streamline operations.
Comprehensive call management
  • JivoChat offers comprehensive call management features, including call recording and routing. These features are essential for businesses that rely heavily on phone communication with customers.
Seamless CRM integration
  • JivoChat provides seamless CRM integration, allowing businesses to manage customer relationships effectively. This feature is crucial for businesses looking to enhance their CRM capabilities.
Complex interface for beginners
  • JivoChat's interface can be complex for beginners, requiring a learning curve to navigate effectively. This may be a drawback for businesses with limited technical expertise.
Limited analytics features
  • JivoChat's analytics features are limited compared to other tools, which may hinder businesses from gaining detailed insights into customer interactions.
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Pros & Cons of Userlike

User-friendly interface
  • Userlike offers a user-friendly interface that makes it easy for businesses to navigate and utilize its features effectively. This is particularly beneficial for businesses with limited technical expertise.
Robust analytics
  • Userlike provides robust analytics features that allow businesses to track customer interactions and gain valuable insights. This feature is essential for businesses looking to enhance their data-driven decision-making.
Extensive multi-channel support
  • Userlike offers extensive multi-channel support, allowing businesses to connect with customers through various platforms seamlessly. This feature is crucial for businesses looking to enhance their customer engagement.
Basic call management
  • Userlike's call management features are basic compared to other tools, which may be a drawback for businesses that rely heavily on phone communication.
Less advanced chatbots
  • Userlike's chatbot features are less advanced compared to other tools, which may hinder businesses from automating customer interactions effectively.

JivoChat vs Userlike: At A Glance

Decision FactorJivoChatUserlike
Value to Price
Excellent4.5
Good4.2
Ease of Use
Good4.2
Excellent4.3
Functionality
Excellent4.4
Good4.1
Scalability
Excellent4.3
Good4.0
Integrations
Good4.2
Excellent4.3
Customer Support
Excellent4.3
Good4.2
Security
Good4.1
Good4.0
Overall Rating
Excellent4.3
Good4.1

Value to Price

JivoChat offers a competitive pricing structure with a wide range of features, making it a cost-effective solution for businesses. Its value is evident in the comprehensive tools it provides for customer engagement. Userlike, while slightly more expensive, offers robust features that justify its price. If you are looking for a budget-friendly option with extensive features, JivoChat is the better choice.

Ease of Use

Userlike stands out for its intuitive interface, making it easy for users to navigate and utilize its features effectively. JivoChat also offers a user-friendly experience, but some users may find its interface slightly more complex. If ease of use is your priority, Userlike is the preferable option.

Functionality

JivoChat excels in functionality, offering a wide array of features such as chatbots, call management, and CRM integration. Userlike also provides strong functionality but lacks some advanced features found in JivoChat. For businesses seeking comprehensive functionality, JivoChat is the superior choice.

Scalability

Both JivoChat and Userlike offer scalable solutions, but JivoChat provides more flexibility for growing businesses. Its ability to integrate with various platforms makes it a scalable choice for expanding operations. If scalability is crucial, JivoChat is the better option.

Integrations

Userlike offers a wide range of integrations, allowing seamless connectivity with other tools. JivoChat also provides strong integration capabilities, but Userlike's extensive library gives it an edge. If integrations are a priority, Userlike is the better choice.

Customer Support

JivoChat offers reliable customer support with various channels for assistance. Userlike also provides strong support, but JivoChat's responsiveness and availability make it a preferred choice for businesses needing consistent support. If customer support is vital, JivoChat is the better option.

Security

Both JivoChat and Userlike prioritize security, offering robust measures to protect user data. However, JivoChat's additional security features provide an extra layer of protection. If security is a top concern, JivoChat is the better choice.

Overall Rating

JivoChat receives a higher overall rating due to its comprehensive features, scalability, and strong customer support. Userlike, while slightly lower in rating, offers excellent ease of use and integrations. For a well-rounded solution, JivoChat is the better option.

JivoChat vs Userlike: A Detailed Breakdown of Key Features

FeaturesJivoChatUserlike
Chatbots
Excellent4.5
Excellent4.3
Call Management
Excellent4.4
Good4.2
CRM Integration
Excellent4.3
Good4.1
Analytics
Good4.2
Excellent4.4
Multi-Channel Support
Excellent4.3
Excellent4.5
Customization
Excellent4.4
Excellent4.3

Chatbots

JivoChat offers advanced chatbot features that allow businesses to automate customer interactions efficiently. The chatbots are customizable and can handle various customer queries, providing a seamless experience. Userlike also provides chatbot capabilities, but they are not as advanced as JivoChat's. If you need robust chatbot functionality, JivoChat is the better choice.

Call Management

JivoChat excels in call management, offering features like call recording and call routing, which enhance customer communication. Userlike provides basic call management features, but they are not as comprehensive as JivoChat's. For businesses that rely heavily on call management, JivoChat is the superior option.

CRM Integration

Both JivoChat and Userlike offer CRM integration, allowing businesses to manage customer relationships effectively. JivoChat's integration is more seamless and offers additional features that enhance CRM functionality. If CRM integration is a priority, JivoChat is the better choice.

Analytics

Userlike provides robust analytics features that allow businesses to track customer interactions and gain valuable insights. JivoChat also offers analytics, but they are not as detailed as Userlike's. If analytics is crucial for your business, Userlike is the preferable option.

Multi-Channel Support

Userlike excels in multi-channel support, allowing businesses to connect with customers through various platforms seamlessly. JivoChat also offers multi-channel support, but Userlike's capabilities are more extensive. If multi-channel support is essential, Userlike is the better choice.

Customization

JivoChat offers extensive customization options, allowing businesses to tailor the software to their specific needs. Userlike also provides customization, but JivoChat's options are more comprehensive. If customization is important, JivoChat is the superior choice.

Pricing Comparison of JivoChat and Userlike

To assist you in making an informed choice, we’ve outlined the pricing plans and essential features of JivoChat and Userlike. This comparison will highlight the best option for enhancing your customer communication.

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JivoChat Pricing Plans

BASE
For Small Businesses
$0

Get Startedright_arrow
BASE includes:
  • Integrations with social media and messenger channels like Viber and Telegram.
  • Unlimited chats and websites for extensive reach.
  • Customizable chat widget available in 25 languages.
  • Basic stats on chats and agents’ activity for performance tracking.
PRO
For Medium Businesses
$19

per month per user

Try For Freeright_arrow
Includes BASE, plus:
  • Boost sales with professional chat tools and integrations.
  • Proactively start targeted chats with smart triggers.
  • Advanced stats on chats and agents’ activity for better insights.
  • Google Analytics Integration for comprehensive data analysis.
VIP
For Large Enterprises
$38

per month per user

Try For Freeright_arrow
Includes PRO, plus:
  • Distribute chats based on visitors' locations for personalized service.
  • Multiple departments for organized communication.
  • Module «Telephony Plus» including IVR for enhanced call management.
  • Complete visitor info with IP addresses, region, and visit source.
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Userlike Pricing Plans

Free
For Individuals
€0

per month

Get Startedright_arrow
Free includes:
  • Messenger customization to match your brand.
  • File sharing capabilities for seamless communication.
  • Feedback options to gather customer insights.
  • Basic chat setup for easy integration.
Team
For Small Businesses
€90

per month

Try For Freeright_arrow
Includes Free, plus:
  • Live translation for multilingual support.
  • Video calls and screen sharing for enhanced interaction.
  • Basic API access for integration flexibility.
  • WhatsApp Campaigns for targeted marketing.
Corporate
For Large Enterprises
€290

per month

Try For Freeright_arrow
Includes Team, plus:
  • Chatbot API for automated customer interactions.
  • AI Automation Hub for streamlined processes.
  • Enhanced WhatsApp Campaigns for broader reach.
  • Multi-channel communication for comprehensive support.
Flex
For Enterprises
Contact sales
Request Pricingright_arrow
Includes Corporate, plus:
  • Advanced routing for efficient customer service.
  • Organizations feature for structured management.
  • Dedicated account manager for personalized support.
  • Comprehensive enterprise solution for all needs.

Our Rating Methodology

We thoroughly evaluate each live chat software, focusing on key aspects like functionality, scalability, and customer support. By analyzing user reviews and conducting in-depth testing, we ensure our recommendations meet diverse business needs. Each factor is weighted to provide an accurate final rating, helping you make informed decisions.

Decision FactorScoring Weight
Value to Price
20%
20%
Ease of Use
20%
15%
Functionality
20%
25%
Scalability
20%
15%
Integrations
20%
10%
Customer Support
20%
10%
Security
20%
5%

JivoChat or Userlike: Which One Matches Your Business Needs?

Choose JivoChat If You Need ...

  • Advanced chatbot features

    If you need a comprehensive solution with advanced chatbot features, JivoChat is the ideal choice. Its chatbots are highly customizable and can handle various customer queries, providing a seamless experience.

  • Comprehensive call management

    If your business relies heavily on phone communication, JivoChat's comprehensive call management features, including call recording and routing, make it the superior option.

Choose Userlike If You Need ...

  • User-friendly interface

    If ease of use is your priority, Userlike's user-friendly interface makes it easy for businesses to navigate and utilize its features effectively, even with limited technical expertise.

  • Robust analytics

    If analytics is crucial for your business, Userlike's robust analytics features allow you to track customer interactions and gain valuable insights, enhancing data-driven decision-making.

Frequently Asked Questions

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Author

Anastasia Belyh

Anastasia Belyh is a senior tech writer with over 15 years of experience in marketing, sales, and business software. Having worked in investment banking, management consulting, and founded multiple companies, her in-depth knowledge and hands-on expertise make her software reviews authoritative, trustworthy, and highly practical for business decision-makers.