JivoChat vs Formilla (2024 Comparison)
JivoChat offers a comprehensive communication solution with multi-channel capabilities and advanced analytics. It's perfect for businesses seeking to enhance customer interactions and streamline support processes.
- Comprehensive multi-channel communication.
- Advanced analytics and reporting.
- Extensive customization options.
- Learning curve for advanced features.
- Limited AI chatbot capabilities.
Free plan?
YesStarting price
$19 per month per user
Formilla provides a user-friendly interface with advanced AI chatbots and robust email marketing tools. It's ideal for businesses looking to improve customer engagement and automate interactions.
- User-friendly interface.
- Advanced AI-powered chatbots.
- Robust email marketing tools.
- Limited multi-channel communication.
- Basic analytics and reporting.
Free plan?
YesStarting price
$13.99 per monthWhat is JivoChat?
JivoChat is a comprehensive live chat software designed to enhance customer communication. It offers a seamless way for businesses to interact with their customers in real-time, providing support and increasing engagement. With features like multi-channel communication, chatbots, and analytics, JivoChat helps businesses streamline their customer service operations. It is particularly beneficial for companies looking to improve their customer support efficiency and boost sales through proactive engagement.
What is Formilla?
Formilla is a versatile live chat software that helps businesses connect with their customers effectively. It offers real-time chat, AI-powered chatbots, and email marketing tools to enhance customer interaction. Formilla is designed to improve customer service and increase sales by providing instant support and personalized communication. It's an ideal solution for businesses aiming to enhance their customer engagement and streamline their support processes.
Pros and Cons of JivoChat vs Formilla
Pros & Cons of JivoChat
- JivoChat offers a wide range of communication channels, including chat, email, phone, and social media, allowing businesses to centralize their customer interactions effectively.
- With JivoChat, businesses can access detailed analytics and reporting tools, providing valuable insights into customer interactions and helping optimize service strategies.
- JivoChat allows businesses to tailor the chat experience to their brand, offering a high level of customization to create a personalized customer interaction.
- While JivoChat offers a comprehensive feature set, some advanced functionalities may require a learning curve, especially for users new to live chat software.
- JivoChat provides basic chatbot functionality, but its AI capabilities are not as advanced as some competitors, which may limit automation potential.
Pros & Cons of Formilla
- Formilla's intuitive interface makes it easy for businesses to set up and manage their live chat operations, ideal for those new to chat software.
- Formilla excels in AI integration, offering sophisticated chatbots that enhance customer interaction efficiency and provide automated responses.
- Formilla provides strong email marketing capabilities, allowing businesses to engage with customers through targeted campaigns and improve communication.
- Formilla focuses primarily on chat and email, lacking the comprehensive multi-channel communication options offered by some competitors.
- While Formilla offers analytics tools, they are more basic compared to competitors, which may limit insights into customer interactions.
JivoChat vs Formilla: At A Glance
JivoChat vs Formilla: A Detailed Breakdown of Key Features
Multi-Channel Communication
JivoChat excels in multi-channel communication, allowing you to connect with customers via chat, email, phone, and social media. This feature is particularly beneficial for businesses looking to centralize their communication channels. Formilla also offers multi-channel capabilities but is more focused on chat and email. If you need a comprehensive multi-channel solution, JivoChat is the better choice.
AI-Powered Chatbots
Formilla stands out with its AI-powered chatbots, providing automated responses and improving customer interaction efficiency. JivoChat also offers chatbot functionality, but Formilla's AI capabilities are more advanced. If you're looking for sophisticated AI integration, Formilla is the superior option.
Analytics and Reporting
JivoChat provides detailed analytics and reporting tools, helping businesses track performance and customer interactions. This feature is essential for companies looking to optimize their customer service strategies. Formilla offers basic analytics, but JivoChat's tools are more comprehensive. If you need in-depth analytics, JivoChat is the better choice.
Email Marketing Tools
Formilla offers robust email marketing tools, allowing businesses to engage with customers through targeted campaigns. JivoChat also provides email capabilities, but Formilla's tools are more focused on marketing. If email marketing is a priority, Formilla is the better option.
Customization Options
JivoChat offers extensive customization options, allowing businesses to tailor the chat experience to their brand. This feature is ideal for companies looking to create a personalized customer interaction. Formilla also provides customization, but JivoChat's options are more comprehensive. If customization is important, JivoChat is the superior choice.
Mobile App
Both JivoChat and Formilla offer mobile apps, enabling businesses to manage customer interactions on the go. JivoChat's app is slightly more feature-rich, providing a seamless mobile experience. If mobile accessibility is crucial, JivoChat is the better option.
Pricing Comparison of JivoChat and Formilla
We’ve compiled the pricing tables and highlighted the key features of both JivoChat and Formilla to aid in your decision-making process. Let’s explore what each platform has to offer.
JivoChat Pricing Plans
- Integrations with social media and messenger channels like Viber and Telegram.
- Unlimited chats and websites for extensive reach.
- Customizable chat widget available in 25 languages.
- Basic stats on chats and agents’ activity for performance tracking.
- Boost sales with professional chat tools and integrations.
- Proactively start targeted chats with smart triggers.
- Advanced stats on chats and agents’ activity for better insights.
- Google Analytics Integration for comprehensive data analysis.
- Distribute chats based on visitors' locations for personalized service.
- Multiple departments for organized communication.
- Module «Telephony Plus» including IVR for enhanced call management.
- Complete visitor info with IP addresses, region, and visit source.
Formilla Pricing Plans
- Desktop and mobile apps for easy access and management.
- Custom branding to align with your business identity.
- Custom language support for diverse customer interactions.
- Canned messages for quick and efficient responses.
- Third-party integrations for enhanced functionality.
- Proactive chat to engage customers effectively.
- Unlimited chat history for comprehensive record-keeping.
- Marketing popups to boost customer engagement.
- Real-time visitor monitoring for immediate engagement.
- File sharing capabilities for efficient problem-solving.
- Install on multiple websites for broader reach.
- Formilla branding removal for a professional appearance.
- Advanced marketing popups for targeted campaigns.
- Enhanced real-time visitor monitoring for strategic insights.
- Comprehensive contact management for efficient follow-ups.
- Formilla branding removal for a seamless brand experience.
Our Rating Methodology
We thoroughly evaluate each live chat software, focusing on key aspects like functionality, ease of use, and customer support. By analyzing user feedback and testing features, we ensure our recommendations meet diverse business needs. Each factor is weighted to provide an accurate final rating, helping you choose the best tool for your requirements.
JivoChat or Formilla: Which One Matches Your Business Needs?
Choose JivoChat If You Need ...
- Comprehensive communication solution
If you need a comprehensive communication solution with multi-channel capabilities, JivoChat is the ideal choice. Its extensive feature set and advanced analytics make it perfect for businesses looking to enhance customer interactions.
- Advanced analytics and reporting
If you require advanced analytics and reporting tools to optimize your customer service strategies, JivoChat is the superior option. Its detailed insights help businesses track performance and improve interactions.
Choose Formilla If You Need ...
- User-friendly interface
If you prioritize a user-friendly interface and quick setup, Formilla is the better choice. Its intuitive design makes it easy for businesses new to live chat software to get started and manage operations.
- Advanced AI chatbots
If you need advanced AI chatbots to automate customer interactions, Formilla is the ideal solution. Its sophisticated AI capabilities enhance efficiency and provide automated responses, improving customer engagement.
Frequently Asked Questions
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Anastasia Belyh
Anastasia Belyh is a senior tech writer with over 15 years of experience in marketing, sales, and business software. Having worked in investment banking, management consulting, and founded multiple companies, her in-depth knowledge and hands-on expertise make her software reviews authoritative, trustworthy, and highly practical for business decision-makers.
