JivoChat Pricing & Plans (2024 Guide)
JivoChat empowers businesses with real-time communication tools, enhancing customer engagement across multiple channels. Its seamless integration and user-friendly interface make it a valuable asset for businesses aiming to improve customer service and satisfaction.
- Seamless integration with multiple platforms.
- Real-time customer support capabilities.
- User-friendly interface and setup.
- Limited features in free plan.
- Advanced features can be costly.
Free plan?
YesStarting price
$19 per month per userWhat is JivoChat?
How Much Does JivoChat Cost?
JivoChat offers a variety of pricing plans to cater to different business needs, from startups to large enterprises. Below is a detailed breakdown of JivoChat’s plans, highlighting their key features and benefits for various business requirements.
JivoChat Pricing Plans
- Integrations with social media and messenger channels like Viber and Telegram.
- Unlimited chats and websites for extensive reach.
- Customizable chat widget available in 25 languages.
- Basic stats on chats and agents’ activity for performance tracking.
- Boost sales with professional chat tools and integrations.
- Proactively start targeted chats with smart triggers.
- Advanced stats on chats and agents’ activity for better insights.
- Google Analytics Integration for comprehensive data analysis.
- Distribute chats based on visitors' locations for personalized service.
- Multiple departments for organized communication.
- Module «Telephony Plus» including IVR for enhanced call management.
- Complete visitor info with IP addresses, region, and visit source.
Add-ons
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per month per operator
JivoChat Pricing Plans in Detail
BASE
The BASE plan is perfect for small businesses looking to engage with customers through chat and messengers. It offers unlimited chats and websites, ensuring you can reach a broad audience. The customizable chat widget in 25 languages allows for a personalized touch, while basic stats on chats and agents’ activity help track performance. This plan is ideal for businesses starting to explore online customer engagement.
PRO
The PRO plan is designed for medium businesses aiming to enhance their customer support and sales. It includes all features of the BASE plan, with added advanced JivoChat tools to reduce the support team’s load and boost sales. The plan offers proactive chat initiation with smart triggers, advanced stats for better insights, and Google Analytics integration for comprehensive data analysis, making it a robust choice for growing businesses.
VIP
The VIP plan caters to large enterprises with 10 or more agents, providing advanced JivoChat features for comprehensive customer engagement. It includes all features of the PRO plan, with additional capabilities like chat distribution based on visitor locations, multiple departments for organized communication, and Telephony Plus with IVR for enhanced call management. This plan ensures a personalized and efficient customer service experience.
Top JivoChat Features
Real-Time Chat
Imagine being able to connect with your customers instantly, addressing their queries and concerns in real-time. With JivoChat's real-time chat feature, you can do just that. I found this feature incredibly beneficial as it allowed me to engage with customers promptly, enhancing their experience and satisfaction. You’ll appreciate how this feature helps in building trust and loyalty, as customers feel valued and heard immediately.
Multi-Channel Support
JivoChat's multi-channel support is a game-changer. It allows you to manage customer interactions across various platforms like social media, email, and phone, all from a single interface. I loved how this feature simplified communication, making it easy to keep track of all customer interactions without switching between different tools. You’ll find it incredibly efficient, saving time and ensuring no customer query goes unanswered.
User-Friendly Interface
Navigating through JivoChat is a breeze, thanks to its user-friendly interface. I remember how easy it was to set up and start using the tool without any technical expertise. You’ll find the intuitive design makes it simple to train your team, ensuring they can focus on engaging with customers rather than struggling with the software. This feature truly enhances productivity and efficiency.
Who Is JivoChat Best For?
JivoChat is perfect for small to medium-sized businesses seeking to enhance customer engagement and streamline communication. With its real-time chat capabilities and seamless integration across multiple platforms, JivoChat helps businesses improve customer service and satisfaction, making it an ideal choice for those looking to boost their customer interaction without overcomplicating their operations.
- Great for small to medium businesses.
JivoChat is designed for small to medium businesses that need to manage customer interactions efficiently. Its real-time chat and multi-channel support make it ideal for businesses looking to enhance customer service without investing in complex systems.
- Ideal for growing companies.
As your business expands, JivoChat grows with you. It offers essential features like multi-channel support and real-time communication, making it an excellent fit for businesses that need scalable solutions as their customer interaction needs increase.
- Perfect for budget-conscious teams.
JivoChat provides advanced communication features at a cost-effective price point, making it ideal for businesses looking to optimize customer engagement without breaking the bank. Its user-friendly interface ensures easy adoption and efficient use.
Frequently Asked Questions
What are the pricing plans available for JivoChat?
Does JivoChat offer a free trial?
Are there any discounts available for JivoChat?
Can I upgrade or downgrade my JivoChat plan?
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Anastasia Belyh
Anastasia Belyh is a senior tech writer with over 15 years of experience in marketing, sales, and business software. Having worked in investment banking, management consulting, and founded multiple companies, her in-depth knowledge and hands-on expertise make her software reviews authoritative, trustworthy, and highly practical for business decision-makers.
