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Intercom vs Userlike (2024 Comparison)

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Author

Anastasia Belyh

Last Update

Nov 17, 2024

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Excellent Value For Price
4.6

0

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Intercom

Intercom offers a comprehensive suite of tools for customer communication, making it a versatile choice for businesses. With excellent support and a wide range of integrations, it's a top contender.

  • Comprehensive feature set
  • Excellent customer support
  • Wide range of integrations
  • Higher pricing
  • Complex setup process

Free plan?

Yes

Starting price

$29 per seat/mo
Excellent Value For Price
4.3

0

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Userlike

Userlike provides an affordable and user-friendly live chat solution, ideal for small businesses. Its strong customization options make it a flexible choice for enhancing customer interactions.

  • Affordable pricing
  • User-friendly interface
  • Strong customization options
  • Limited advanced features
  • Fewer integrations

Free plan?

Yes

Starting price

€90 per month

What is Intercom?

Intercom is a comprehensive customer communication platform that helps businesses engage with their customers through live chat, email, and automated messaging. It offers a suite of tools for customer support, marketing, and sales, making it easier for teams to collaborate and provide personalized experiences. With Intercom, you can streamline your customer interactions, improve response times, and ultimately enhance customer satisfaction. Its intuitive interface and robust features make it a popular choice for businesses looking to build strong customer relationships.

What is Userlike?

Userlike is a live chat software designed to enhance customer communication on websites. It allows businesses to connect with their customers in real-time, providing instant support and assistance. Userlike's intuitive interface and customizable chat widgets make it easy to integrate into any website, offering a seamless experience for both customers and support teams. With features like chat transcripts, analytics, and integrations with popular CRM systems, Userlike helps businesses improve customer satisfaction and drive conversions.

Pros and Cons of Intercom vs Userlike

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Pros & Cons of Intercom

Comprehensive feature set
  • Intercom offers a wide range of features that cater to various business needs, from customer support to marketing and sales. This makes it a versatile tool for businesses looking to enhance their customer communication.
Excellent customer support
  • Intercom provides top-notch customer support, with a dedicated team available to assist users. Their responsiveness and expertise ensure that any issues are resolved quickly and efficiently.
Wide range of integrations
  • Intercom offers an extensive library of integrations, making it easy to connect with your existing systems and streamline your workflows. This flexibility is a significant advantage for businesses using multiple tools.
Higher pricing
  • Intercom's pricing can be on the higher side, especially for small businesses or startups. While the features justify the cost, it may not be the most budget-friendly option for everyone.
Complex setup process
  • Setting up Intercom can be complex, especially for users who are not tech-savvy. The initial learning curve may require additional time and resources to fully leverage the platform's capabilities.
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Pros & Cons of Userlike

Affordable pricing
  • Userlike offers competitive pricing, making it an attractive option for small businesses and startups looking to enhance their customer communication without breaking the bank.
User-friendly interface
  • Userlike's intuitive interface makes it easy for teams to navigate and utilize its features effectively. This simplicity is a significant advantage for businesses looking for a straightforward solution.
Strong customization options
  • Userlike provides robust customization options, allowing businesses to tailor the chat experience to their brand. This flexibility is ideal for companies looking to create a unique customer interaction.
Limited advanced features
  • While Userlike offers essential live chat features, it lacks some of the advanced functionalities found in other platforms. This may be a limitation for businesses seeking more comprehensive solutions.
Fewer integrations
  • Userlike offers fewer integrations compared to some of its competitors, which may limit its ability to connect with existing systems and streamline workflows.

Intercom vs Userlike: At A Glance

Decision FactorIntercomUserlike
Value to Price
Excellent4.5
Good4.2
Ease of Use
Excellent4.7
Excellent4.4
Functionality
Excellent4.8
Excellent4.5
Scalability
Excellent4.6
Excellent4.3
Integrations
Excellent4.7
Excellent4.4
Customer Support
Excellent4.5
Good4.2
Security
Excellent4.6
Excellent4.3
Overall Rating
Excellent4.6
Excellent4.3

Value to Price

Intercom offers a comprehensive suite of features that justify its pricing, making it a valuable investment for businesses looking to enhance customer communication. Userlike, while slightly more affordable, offers a solid set of features that provide good value for money. If you're looking for a feature-rich platform, Intercom might be the better choice.

Ease of Use

Intercom's intuitive interface makes it easy for teams to navigate and utilize its features effectively. Userlike also offers a user-friendly experience, but Intercom's design and layout are slightly more polished. If ease of use is a priority, Intercom is a strong contender.

Functionality

Intercom excels in functionality, offering a wide range of tools for customer support, marketing, and sales. Userlike provides essential live chat features but lacks some of the advanced functionalities found in Intercom. For businesses seeking comprehensive functionality, Intercom is the better option.

Scalability

Intercom is designed to scale with your business, offering features that support growth and expansion. Userlike is suitable for small to medium-sized businesses but may require additional tools as your business grows. If scalability is a concern, Intercom is the more robust choice.

Integrations

Intercom offers a wide range of integrations with popular tools, making it easy to connect with your existing systems. Userlike also provides integrations, but Intercom's extensive library gives it an edge. If seamless integration is important, Intercom is the preferred choice.

Customer Support

Intercom provides excellent customer support, with a dedicated team available to assist users. Userlike offers reliable support, but Intercom's responsiveness and expertise make it stand out. If top-notch customer support is crucial, Intercom is the better option.

Security

Intercom prioritizes security, implementing robust measures to protect user data. Userlike also ensures data security, but Intercom's comprehensive approach provides added peace of mind. If security is a top priority, Intercom is the safer choice.

Overall Rating

Intercom's overall rating reflects its strong performance across various dimensions, making it a top choice for businesses seeking a comprehensive customer communication platform. Userlike offers a solid alternative, but Intercom's superior features and support give it the edge.

Intercom vs Userlike: A Detailed Breakdown of Key Features

FeaturesIntercomUserlike
Live Chat
Excellent4.8
Excellent4.5
Automated Messaging
Excellent4.7
Excellent4.3
Email Integration
Excellent4.6
Excellent4.4
CRM Integration
Excellent4.7
Excellent4.5
Analytics
Excellent4.6
Excellent4.4
Customizable Widgets
Excellent4.5
Excellent4.6

Live Chat

Intercom's live chat feature is robust, offering real-time communication with customers and allowing for personalized interactions. Userlike also provides a strong live chat experience, but Intercom's additional features, such as chatbots and automated responses, give it an edge. If you're looking for a comprehensive live chat solution, Intercom is the better choice.

Automated Messaging

Intercom excels in automated messaging, providing tools to create personalized, automated messages that engage customers effectively. Userlike offers basic automated messaging capabilities, but Intercom's advanced features make it a more powerful option. If automation is key, Intercom is the preferred choice.

Email Integration

Intercom seamlessly integrates with email, allowing for smooth communication across channels. Userlike also offers email integration, but Intercom's ability to manage and track email interactions within the platform is superior. If email integration is important, Intercom is the stronger option.

CRM Integration

Intercom offers extensive CRM integration options, making it easy to connect with your existing systems. Userlike provides CRM integration as well, but Intercom's wide range of supported platforms gives it an advantage. If CRM integration is crucial, Intercom is the better choice.

Analytics

Intercom provides detailed analytics, offering insights into customer interactions and helping businesses make data-driven decisions. Userlike also offers analytics, but Intercom's comprehensive reporting tools make it a more powerful option. If analytics are a priority, Intercom is the preferred choice.

Customizable Widgets

Userlike shines in customizable widgets, allowing businesses to tailor the chat experience to their brand. Intercom also offers customization options, but Userlike's flexibility in widget design gives it an edge. If customization is important, Userlike is the better choice.

Pricing Comparison of Intercom and Userlike

To assist you in making an informed choice, we’ve outlined the pricing plans and essential features of Intercom and Userlike. This comparison will highlight the best option for enhancing your customer communication.

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Intercom Pricing Plans

Essential
For Small Businesses
$29

per seat/mo

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Essential includes:
  • Fin AI Agent to resolve customer queries efficiently.
  • Ticketing system to manage and track customer issues.
  • Fin AI Copilot for enhanced agent productivity.
  • Public help center with unlimited articles for customer self-service.
Advanced
For Growing Support Teams
$85

per seat/mo

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Includes Essential, plus:
  • AI Autofill and AI Summarize for faster response times.
  • Private help center for internal knowledge sharing.
  • Multilingual help center to support global customers.
  • Workflows for advanced automation to streamline processes.
Expert
For Large Enterprises
$132

per seat/mo

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Includes Advanced, plus:
  • Workload management to optimize team efficiency.
  • Multibrand messenger for brand-specific communication.
  • Single sign-on for secure and easy access.
  • Real-time dashboard for performance monitoring.
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Userlike Pricing Plans

Free
For Individuals
€0

per month

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Free includes:
  • Messenger customization to match your brand.
  • File sharing capabilities for seamless communication.
  • Feedback options to gather customer insights.
  • Basic chat setup for easy integration.
Team
For Small Businesses
€90

per month

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Includes Free, plus:
  • Live translation for multilingual support.
  • Video calls and screen sharing for enhanced interaction.
  • Basic API access for integration flexibility.
  • WhatsApp Campaigns for targeted marketing.
Corporate
For Large Enterprises
€290

per month

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Includes Team, plus:
  • Chatbot API for automated customer interactions.
  • AI Automation Hub for streamlined processes.
  • Enhanced WhatsApp Campaigns for broader reach.
  • Multi-channel communication for comprehensive support.
Flex
For Enterprises
Contact sales
Request Pricingright_arrow
Includes Corporate, plus:
  • Advanced routing for efficient customer service.
  • Organizations feature for structured management.
  • Dedicated account manager for personalized support.
  • Comprehensive enterprise solution for all needs.

Our Rating Methodology

We thoroughly evaluate each customer communication tool, focusing on key aspects like functionality, ease of use, and integrations. By analyzing user feedback and conducting in-depth testing, we ensure our recommendations align with your needs. Each factor is weighted to provide a reliable final rating, helping you make informed decisions.

Decision FactorScoring Weight
Value to Price
20%
20%
Ease of Use
20%
15%
Functionality
20%
25%
Scalability
20%
15%
Integrations
20%
10%
Customer Support
20%
10%
Security
20%
5%

Intercom or Userlike: Which One Matches Your Business Needs?

Choose Intercom If You Need ...

  • Comprehensive communication platform

    If you are a business looking for a **comprehensive communication platform** that offers a wide range of features for customer support, marketing, and sales, Intercom is the ideal choice. Its robust functionality and extensive integrations make it a versatile tool for enhancing customer interactions.

  • Advanced automation capabilities

    If you need **advanced automation capabilities** to streamline your customer communication and engage with customers effectively, Intercom is the better option. Its powerful automated messaging tools allow for personalized interactions and improved customer satisfaction.

Choose Userlike If You Need ...

  • Affordable live chat solution

    If you are a small business seeking an **affordable live chat solution** that is easy to use and offers strong customization options, Userlike is the right choice. Its user-friendly interface and competitive pricing make it an attractive option for enhancing customer communication.

  • Customizable chat experience

    If you want to create a **customizable chat experience** that aligns with your brand, Userlike is the better choice. Its robust customization options allow you to tailor the chat interface to your specific needs, providing a unique customer interaction.

Frequently Asked Questions

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Author

Anastasia Belyh

Anastasia Belyh is a senior tech writer with over 15 years of experience in marketing, sales, and business software. Having worked in investment banking, management consulting, and founded multiple companies, her in-depth knowledge and hands-on expertise make her software reviews authoritative, trustworthy, and highly practical for business decision-makers.