Intercom vs LivePerson (2024 Comparison)
Intercom offers a user-friendly interface and comprehensive features, making it a versatile choice for businesses looking to enhance customer communication. Its strong customer support ensures you get the most out of the platform.
- User-friendly interface
- Comprehensive features
- Strong customer support
- Higher cost for small businesses
- Limited AI capabilities
Free plan?
YesStarting price
$29 per seat/mo
LivePerson excels in AI chatbots and messaging, providing advanced capabilities for automating customer interactions. Its enterprise-grade security makes it an ideal choice for larger organizations with stringent security requirements.
- Advanced AI chatbots
- Strong messaging focus
- Enterprise-grade security
- Steeper learning curve
- Higher cost for small businesses
Free plan?
Starting price
What is Intercom?
Intercom is a comprehensive customer communication platform that helps businesses engage with their customers through personalized messaging. It offers a suite of tools for live chat, email marketing, and customer support, making it easier for companies to connect with their audience. With Intercom, you can automate repetitive tasks, streamline customer interactions, and gain valuable insights into customer behavior, ultimately enhancing customer satisfaction and loyalty.
What is LivePerson?
LivePerson is a leading conversational AI platform that empowers businesses to engage with their customers through messaging channels like SMS, WhatsApp, and Facebook Messenger. It provides AI-powered chatbots and live chat solutions to enhance customer service and drive sales. LivePerson's platform helps businesses automate routine inquiries, reduce response times, and deliver personalized experiences, making it an invaluable tool for improving customer engagement and satisfaction.
Pros and Cons of Intercom vs LivePerson
Pros & Cons of Intercom
- Intercom's interface is designed with the user in mind, making it easy to navigate and use. This is particularly beneficial for teams who want to get up and running quickly without a steep learning curve.
- Intercom offers a wide range of features, from live chat to email marketing, all in one platform. This makes it a versatile tool for businesses looking to streamline their customer communication efforts.
- Intercom provides excellent customer support, with a variety of resources available to help users get the most out of the platform. This includes live chat support, a comprehensive help center, and more.
- While Intercom offers a robust set of features, its pricing may be prohibitive for smaller businesses. This could limit its accessibility for startups and small teams with limited budgets.
- Intercom's AI capabilities are not as advanced as some competitors, which may be a drawback for businesses looking for sophisticated AI-driven customer interactions.
Pros & Cons of LivePerson
- LivePerson excels in AI chatbots, providing advanced capabilities for automating customer interactions. This makes it an ideal choice for businesses looking to leverage AI for customer service.
- LivePerson's platform is designed with messaging in mind, offering powerful tools for engaging with customers through various messaging channels. This focus makes it a great option for businesses prioritizing messaging.
- LivePerson offers enterprise-grade security features, ensuring that customer data is protected. This is particularly important for larger organizations with stringent security requirements.
- LivePerson's advanced features may require a steeper learning curve, which could be a challenge for teams without technical expertise. This may slow down the onboarding process.
- LivePerson's pricing may be higher than some competitors, which could be a barrier for smaller businesses with limited budgets. This may limit its accessibility for startups and small teams.
Intercom vs LivePerson: At A Glance
Value to Price
Intercom offers a robust set of features at a competitive price, making it a great value for businesses looking to enhance customer communication. LivePerson, while slightly more expensive, provides advanced AI capabilities that justify its cost for larger enterprises. If you're a small to medium-sized business, Intercom might be the better choice for its affordability and comprehensive features.
Ease of Use
Intercom is known for its user-friendly interface, making it easy for teams to get up and running quickly. LivePerson also offers a straightforward setup, but its advanced features may require a steeper learning curve. If you prioritize ease of use, Intercom is likely the better option for your team.
Functionality
Intercom excels in providing a wide range of functionalities, from live chat to email marketing, all in one platform. LivePerson focuses on conversational AI and messaging, offering powerful tools for customer engagement. If your business needs a comprehensive communication solution, Intercom is the way to go.
Scalability
Both Intercom and LivePerson are designed to scale with your business. Intercom's modular approach allows you to add features as needed, while LivePerson's AI capabilities can handle increasing customer interactions. For businesses expecting rapid growth, LivePerson's scalability might be more appealing.
Integrations
Intercom offers a wide range of integrations with popular tools, making it easy to connect with your existing tech stack. LivePerson also provides integrations, but its focus is more on messaging platforms. If you need extensive integrations, Intercom is the better choice.
Customer Support
Intercom provides excellent customer support with a variety of resources, including live chat and a comprehensive help center. LivePerson also offers strong support, but its focus is more on enterprise-level solutions. For smaller businesses, Intercom's support might be more accessible.
Security
Both Intercom and LivePerson prioritize security, with robust measures in place to protect customer data. Intercom's security features are well-suited for businesses of all sizes, while LivePerson's enterprise-grade security is ideal for larger organizations. If security is a top concern, LivePerson might be the better option.
Overall Rating
Intercom's overall rating reflects its strong performance across all dimensions, making it a versatile choice for businesses of all sizes. LivePerson's rating highlights its strengths in AI and messaging, making it a great option for enterprises focused on customer engagement.
Intercom vs LivePerson: A Detailed Breakdown of Key Features
Live Chat
Intercom's live chat feature is intuitive and easy to use, allowing you to engage with customers in real-time. LivePerson also offers a robust live chat solution, but its focus is more on AI-driven interactions. If you prefer a straightforward live chat experience, Intercom is the better choice.
AI Chatbots
LivePerson excels in AI chatbots, providing advanced capabilities for automating customer interactions. Intercom also offers AI chatbots, but they are not as sophisticated as LivePerson's. If AI-driven customer service is a priority, LivePerson is the way to go.
Email Marketing
Intercom's email marketing tools are comprehensive, allowing you to create targeted campaigns with ease. LivePerson's email marketing features are more limited, focusing primarily on messaging. If email marketing is a key component of your strategy, Intercom is the better option.
Analytics
Both Intercom and LivePerson offer analytics tools to help you track customer interactions and measure performance. Intercom's analytics are more user-friendly, making it easier to gain insights. If you value simplicity in analytics, Intercom is the better choice.
Mobile App
Intercom's mobile app is well-designed, providing a seamless experience for managing customer interactions on the go. LivePerson also offers a mobile app, but it may not be as intuitive. If mobile accessibility is important, Intercom is the better option.
Customizable Messaging
Intercom allows for highly customizable messaging, enabling you to tailor communications to your audience. LivePerson also offers customization, but its focus is more on AI-driven messaging. If personalization is key, Intercom is the better choice.
Pricing Comparison of Intercom and LivePerson
To assist you in making an informed choice, we’ve outlined the pricing plans and essential features of Intercom and LivePerson. This comparison will highlight the best option for enhancing your customer communication strategy.
Intercom Pricing Plans
- Fin AI Agent to resolve customer queries efficiently.
- Ticketing system to manage and track customer issues.
- Fin AI Copilot for enhanced agent productivity.
- Public help center with unlimited articles for customer self-service.
- AI Autofill and AI Summarize for faster response times.
- Private help center for internal knowledge sharing.
- Multilingual help center to support global customers.
- Workflows for advanced automation to streamline processes.
- Workload management to optimize team efficiency.
- Multibrand messenger for brand-specific communication.
- Single sign-on for secure and easy access.
- Real-time dashboard for performance monitoring.
LivePerson Pricing Plans
Our Rating Methodology
We thoroughly test each customer communication platform, evaluating key features like ease of use, functionality, and scalability. We also analyze user reviews to ensure our recommendations fit your needs. Each of the seven evaluation factors is weighted by importance to provide an accurate final rating, helping you avoid poor-quality tools and make informed decisions.
Intercom or LivePerson: Which One Matches Your Business Needs?
Choose Intercom If You Need ...
- User-friendly interface
If you are a small to medium-sized business looking for a user-friendly interface, Intercom is the ideal choice. Its intuitive design makes it easy for teams to get up and running quickly, without a steep learning curve.
- Comprehensive features
If you need a comprehensive communication solution with a wide range of features, Intercom is the better option. It offers everything from live chat to email marketing, making it a versatile tool for businesses looking to streamline their customer communication efforts.
Choose LivePerson If You Need ...
- Advanced AI chatbots
If you are a large enterprise looking to leverage AI for customer service, LivePerson is the way to go. Its advanced AI chatbots provide powerful capabilities for automating customer interactions, making it an ideal choice for businesses prioritizing AI-driven customer service.
- Strong messaging focus
If you prioritize messaging as a key component of your customer communication strategy, LivePerson is the better choice. Its platform is designed with messaging in mind, offering powerful tools for engaging with customers through various messaging channels.
Frequently Asked Questions
Which tool is better for small businesses, Intercom or LivePerson?
Does LivePerson offer better AI capabilities than Intercom?
Which tool offers more integrations, Intercom or LivePerson?
Is Intercom more affordable than LivePerson?
Which tool is better for enterprise-level security, Intercom or LivePerson?
Does Intercom offer better customer support than LivePerson?
Anastasia Belyh
Anastasia Belyh is a senior tech writer with over 15 years of experience in marketing, sales, and business software. Having worked in investment banking, management consulting, and founded multiple companies, her in-depth knowledge and hands-on expertise make her software reviews authoritative, trustworthy, and highly practical for business decision-makers.
