Intercom vs JivoChat (2024 Comparison)
Intercom offers a comprehensive suite of tools for customer communication, including advanced automation and extensive integrations, making it a top choice for businesses seeking robust solutions.
- Comprehensive customer communication platform
- Advanced automation features
- Extensive integration options
- Higher pricing for advanced features
- Complex setup for beginners
Free plan?
YesStarting price
$29 per seat/mo
JivoChat provides an affordable and user-friendly platform for real-time customer communication, with multi-channel support and intuitive features, ideal for small businesses.
- Affordable pricing plans
- User-friendly interface
- Multi-channel support
- Limited advanced features
- Basic analytics tools
Free plan?
YesStarting price
$19 per month per userWhat is Intercom?
Intercom is a comprehensive customer communication platform that helps businesses engage with their customers through personalized messaging. It offers a suite of tools for live chat, email marketing, and customer support, making it easier for companies to connect with their audience. With Intercom, you can automate responses, track customer interactions, and provide real-time support, enhancing customer satisfaction and loyalty.
What is JivoChat?
JivoChat is a versatile live chat software designed to improve customer communication and support. It allows businesses to engage with their website visitors in real-time, offering a seamless chat experience. JivoChat supports multiple communication channels, including chat, email, and phone, making it a valuable tool for businesses looking to enhance customer service and boost sales.
Pros and Cons of Intercom vs JivoChat
Pros & Cons of Intercom
- Intercom offers a wide range of tools for engaging with customers, including live chat, email marketing, and automation, making it a versatile solution for businesses.
- Intercom's automation capabilities allow businesses to streamline customer interactions, saving time and improving efficiency.
- Intercom integrates with a variety of third-party tools, providing seamless connectivity and enhancing its functionality.
- Intercom's advanced features come at a higher cost, which may be a consideration for budget-conscious businesses.
- Intercom's extensive features can be overwhelming for new users, requiring a learning curve to fully utilize its capabilities.
Pros & Cons of JivoChat
- JivoChat offers competitive pricing, making it an attractive option for small businesses and startups looking for cost-effective solutions.
- JivoChat's intuitive interface makes it easy for users to navigate and utilize its features without extensive training.
- JivoChat supports various communication channels, allowing businesses to engage with customers through chat, email, and phone.
- JivoChat lacks some of the advanced features offered by competitors, which may limit its functionality for larger businesses.
- JivoChat's analytics tools are basic, providing limited insights into customer interactions and performance metrics.
Intercom vs JivoChat: At A Glance
Value to Price
Intercom offers a robust set of features that justify its pricing, making it a valuable investment for businesses seeking comprehensive customer communication solutions. JivoChat, while more affordable, provides essential features that cater to smaller businesses. If you're looking for a feature-rich platform, Intercom is the better choice.
Ease of Use
JivoChat excels in ease of use with its intuitive interface, making it accessible for users with minimal technical skills. Intercom, while slightly more complex, offers extensive customization options. If you prioritize simplicity, JivoChat is the way to go.
Functionality
Intercom stands out with its advanced functionality, offering a wide range of tools for customer engagement and support. JivoChat provides essential features but lacks some of the advanced capabilities of Intercom. For businesses needing comprehensive functionality, Intercom is the superior choice.
Scalability
Both Intercom and JivoChat offer scalable solutions, but Intercom's extensive features make it more suitable for growing businesses. JivoChat is ideal for smaller teams or startups. If scalability is a priority, Intercom is the better option.
Integrations
Intercom offers a vast library of integrations, allowing seamless connectivity with other tools. JivoChat provides essential integrations but lacks the extensive options of Intercom. For businesses relying on multiple tools, Intercom is the preferred choice.
Customer Support
Both Intercom and JivoChat provide reliable customer support, but Intercom's support is more comprehensive, offering various channels for assistance. JivoChat's support is efficient but may not be as extensive. If customer support is crucial, Intercom is the better option.
Security
Intercom prioritizes security with robust measures to protect customer data. JivoChat also offers secure communication but may not match Intercom's level of security. For businesses with stringent security requirements, Intercom is the safer choice.
Overall Rating
Intercom's overall rating reflects its comprehensive features and robust performance, making it a top choice for businesses seeking advanced customer communication solutions. JivoChat, while slightly lower in rating, remains a reliable option for smaller businesses.
Intercom vs JivoChat: A Detailed Breakdown of Key Features
Live Chat
Intercom's live chat feature is robust, offering real-time communication with customers and advanced customization options. JivoChat also provides an excellent live chat experience, but Intercom's additional features make it more versatile. If you need a comprehensive live chat solution, Intercom is the better choice.
Email Marketing
Intercom excels in email marketing with its advanced automation and segmentation capabilities. JivoChat offers basic email marketing features, but Intercom's tools are more sophisticated. For businesses focusing on email marketing, Intercom is the superior option.
Automation
Intercom's automation features are top-notch, allowing businesses to streamline customer interactions and improve efficiency. JivoChat offers basic automation, but Intercom's capabilities are more extensive. If automation is a priority, Intercom is the better choice.
Mobile App
Both Intercom and JivoChat offer mobile apps for on-the-go communication. Intercom's app is slightly more feature-rich, providing additional tools for customer engagement. If mobile functionality is crucial, Intercom is the preferred option.
Multi-Channel Support
Intercom supports multiple communication channels, including chat, email, and social media. JivoChat also offers multi-channel support, but Intercom's integration options are more extensive. For businesses needing diverse communication channels, Intercom is the better choice.
Analytics
Intercom provides detailed analytics and reporting tools, helping businesses track customer interactions and measure performance. JivoChat offers basic analytics, but Intercom's tools are more comprehensive. If analytics are important, Intercom is the superior option.
Pricing Comparison of Intercom and JivoChat
We’ve compiled the pricing tables and highlighted the key features of both Intercom and JivoChat to aid in your decision-making process. Let’s explore what each platform has to offer.
Intercom Pricing Plans
- Fin AI Agent to resolve customer queries efficiently.
- Ticketing system to manage and track customer issues.
- Fin AI Copilot for enhanced agent productivity.
- Public help center with unlimited articles for customer self-service.
- AI Autofill and AI Summarize for faster response times.
- Private help center for internal knowledge sharing.
- Multilingual help center to support global customers.
- Workflows for advanced automation to streamline processes.
- Workload management to optimize team efficiency.
- Multibrand messenger for brand-specific communication.
- Single sign-on for secure and easy access.
- Real-time dashboard for performance monitoring.
JivoChat Pricing Plans
- Integrations with social media and messenger channels like Viber and Telegram.
- Unlimited chats and websites for extensive reach.
- Customizable chat widget available in 25 languages.
- Basic stats on chats and agents’ activity for performance tracking.
- Boost sales with professional chat tools and integrations.
- Proactively start targeted chats with smart triggers.
- Advanced stats on chats and agents’ activity for better insights.
- Google Analytics Integration for comprehensive data analysis.
- Distribute chats based on visitors' locations for personalized service.
- Multiple departments for organized communication.
- Module «Telephony Plus» including IVR for enhanced call management.
- Complete visitor info with IP addresses, region, and visit source.
Our Rating Methodology
We thoroughly evaluate each customer communication tool, focusing on key aspects like functionality, ease of use, and scalability. By analyzing user feedback and testing features, we ensure our recommendations align with your needs. Each factor is weighted to provide an accurate final rating, helping you make informed decisions.
Intercom or JivoChat: Which One Matches Your Business Needs?
Choose Intercom If You Need ...
- Advanced automation features
If you need a platform with **advanced automation features** to streamline customer interactions and improve efficiency, Intercom is the ideal choice. Its robust automation tools can save time and enhance productivity.
- Comprehensive customer communication
If you're looking for a **comprehensive customer communication platform** with a wide range of tools for engagement and support, Intercom is the better option. Its extensive features cater to diverse business needs.
Choose JivoChat If You Need ...
- Affordable pricing plans
If you're a small business or startup seeking **affordable pricing plans** without compromising on essential features, JivoChat is the right choice. Its competitive pricing makes it accessible for budget-conscious businesses.
- User-friendly interface
If you prioritize a **user-friendly interface** that requires minimal training, JivoChat is the better option. Its intuitive design makes it easy for users to navigate and utilize its features effectively.
Frequently Asked Questions
Which tool offers better automation features?
Is JivoChat suitable for small businesses?
Does Intercom offer multi-channel support?
Which tool is more cost-effective?
How does Intercom's integration options compare to JivoChat?
Which tool provides better customer support?
Anastasia Belyh
Anastasia Belyh is a senior tech writer with over 15 years of experience in marketing, sales, and business software. Having worked in investment banking, management consulting, and founded multiple companies, her in-depth knowledge and hands-on expertise make her software reviews authoritative, trustworthy, and highly practical for business decision-makers.
