Grasshopper vs JustCall (2024 Comparison)
Grasshopper offers a user-friendly virtual phone system with reliable call forwarding and professional custom greetings. It's perfect for small businesses seeking a straightforward communication solution.
- Easy to set up and use
- Reliable call forwarding
- Professional custom greetings
- Limited advanced features
- Basic call tracking
- Fewer CRM integrations
Free plan?
YesStarting price
$14 per month
JustCall provides a comprehensive suite of communication tools, including advanced call tracking and CRM integrations. It's ideal for businesses looking to enhance their communication strategies.
- Comprehensive feature set
- Advanced call tracking
- Wide range of integrations
- Slightly higher learning curve
- More expensive
- Requires more setup time
Free plan?
YesStarting price
$19 per month per userWhat is Grasshopper?
Grasshopper is a virtual phone system designed for small businesses and entrepreneurs. It allows users to manage calls professionally without the need for a physical phone system. With features like call forwarding, voicemail transcription, and custom greetings, Grasshopper helps businesses maintain a professional image. It integrates seamlessly with mobile devices, ensuring you never miss a call, whether you're in the office or on the go. This tool is perfect for those who need a reliable communication system without the hassle of traditional setups.
What is JustCall?
JustCall is a cloud-based phone system that caters to businesses of all sizes, offering a comprehensive suite of communication tools. It provides features like call tracking, SMS automation, and CRM integrations, making it a versatile choice for sales and support teams. JustCall enhances productivity by allowing teams to manage calls and messages from a single platform, ensuring seamless communication. It's particularly beneficial for businesses looking to streamline their customer interactions and improve team collaboration.
Pros and Cons of Grasshopper vs JustCall
Pros & Cons of Grasshopper
- Grasshopper's interface is intuitive and easy to navigate, making it accessible for users of all skill levels. This simplicity ensures that you can quickly set up and manage your phone system without any hassle.
- With Grasshopper, you can forward calls to any device, ensuring you never miss an important call. This feature is particularly useful for businesses with remote or mobile teams.
- Grasshopper allows you to create custom greetings, helping you maintain a professional image. This feature is ideal for businesses looking to enhance their brand presence.
- While Grasshopper offers essential phone system features, it lacks some of the advanced functionalities found in other tools. This limitation might be a drawback for businesses looking for more comprehensive solutions.
- Grasshopper's call tracking features are quite basic, which might not be sufficient for businesses looking to gain deeper insights into their call data. This limitation could hinder your ability to optimize your communication strategies.
Pros & Cons of JustCall
- JustCall offers a wide range of features, including call tracking, SMS automation, and CRM integrations. This comprehensive suite makes it a versatile tool for businesses looking to enhance their communication strategies.
- JustCall's call tracking features are more advanced than those of many competitors, allowing you to gain deeper insights into your call data. This capability is particularly useful for businesses looking to optimize their communication processes.
- JustCall integrates with a variety of CRM systems and other tools, making it a versatile choice for businesses looking to streamline their operations. This extensive integration capability enhances your ability to manage customer interactions effectively.
- Due to its comprehensive feature set, JustCall may require a bit more time to master compared to simpler tools. This learning curve might be a consideration for businesses looking for a quick setup.
- JustCall's extensive features come at a higher price point, which might be a drawback for businesses on a tight budget. However, the investment could be worthwhile for those seeking advanced functionalities.
Grasshopper vs JustCall: At A Glance
Grasshopper vs JustCall: A Detailed Breakdown of Key Features
Call Forwarding
Grasshopper offers reliable call forwarding, ensuring you never miss a call, whether you're in the office or on the go. JustCall takes it a step further with more advanced call forwarding options, allowing for greater flexibility in managing calls. If you need more control over call forwarding, JustCall is the better choice.
Voicemail Transcription
Both Grasshopper and JustCall offer voicemail transcription, making it easy to read and manage your messages. However, JustCall's transcription service is slightly more accurate, providing a better user experience. If voicemail transcription is important to you, JustCall might be the better option.
Custom Greetings
Grasshopper allows you to create custom greetings, helping you maintain a professional image. JustCall also offers this feature, but with more customization options, allowing you to tailor your greetings to specific callers. If you want more personalized greetings, JustCall is the superior choice.
Call Tracking
While Grasshopper provides basic call tracking features, JustCall offers more advanced tracking options, allowing you to gain deeper insights into your call data. If call tracking is a priority for your business, JustCall is the better option.
SMS Automation
Grasshopper offers basic SMS capabilities, but JustCall excels with its SMS automation features, allowing you to streamline your communication processes. If SMS automation is important to your business, JustCall is the clear winner.
CRM Integrations
Grasshopper integrates with popular CRM systems, but JustCall offers a wider range of integrations, making it a more versatile tool for businesses looking to enhance their CRM capabilities. If CRM integrations are crucial for your business, JustCall is the better choice.
Pricing Comparison of Grasshopper and JustCall
We’ve compiled the pricing tables and highlighted the key features of both Grasshopper and JustCall to aid in your decision-making process. Let’s explore what each platform has to offer.
Grasshopper Pricing Plans
- Provides 1 user access to the system.
- Includes 1 phone number for business use.
- Offers 1 extension for call management.
- 24/7 support available for any issues.
- Provides 3 extensions for better call management.
- Unlimited business texting for seamless communication.
- Mobile and desktop apps for easy access.
- VoIP and WiFi calling for flexibility.
- Unlimited extensions for extensive call management.
- Call recording feature for quality assurance.
- Simultaneous call handling for efficiency.
- Advanced reporting for business insights.
JustCall Pricing Plans
- Free local number to establish a local presence.
- Basic call & SMS analytics for performance insights.
- Core calling features to enhance communication.
- Productivity tool integrations for streamlined workflows.
- AI-powered call transcripts & summary for better insights.
- 100+ integrations to connect with various tools.
- WhatsApp messaging for broader communication channels.
- Team performance analytics to track and improve efficiency.
- Bulk SMS Campaigns & workflows for mass communication.
- Advanced analytics & reporting for detailed insights.
- Roles & permissions for better access control.
- Live call monitoring for real-time supervision.
- Single Sign-on (SSO) for enhanced security.
- Custom outbound call/SMS bundles for tailored needs.
- Dedicated success manager for personalized support.
- Service-Level Agreement (SLA) for guaranteed service quality.
Our Rating Methodology
We thoroughly evaluate each communication tool, focusing on key aspects like functionality, scalability, and integrations. By analyzing user reviews and conducting in-depth testing, we ensure our recommendations align with your needs. Each factor is weighted by importance to deliver a reliable final rating, helping you make informed decisions.
Grasshopper or JustCall: Which One Matches Your Business Needs?
Choose Grasshopper If You Need ...
- User-friendly phone system
If you are a small business owner looking for an easy-to-use phone system, Grasshopper is an excellent choice. Its intuitive interface and straightforward setup make it accessible for users of all skill levels.
- Professional image enhancement
If you want to enhance your business's professional image with custom greetings, Grasshopper is the way to go. Its customizable greetings help you maintain a polished and professional presence.
Choose JustCall If You Need ...
- Advanced communication features
If you need advanced communication features like call tracking and CRM integrations, JustCall is the superior choice. Its comprehensive suite of tools enhances your business's communication strategies.
- Scalable solution for growth
If you anticipate significant business growth and need a scalable communication solution, JustCall is the better option. Its ability to accommodate businesses of all sizes makes it ideal for expanding teams.
Frequently Asked Questions
What are the main differences between Grasshopper and JustCall?
Which tool offers better call tracking capabilities?
Is Grasshopper suitable for large businesses?
How do the integrations of Grasshopper and JustCall compare?
Which tool provides better customer support?
Are there any security concerns with either tool?
Martin Lunendonk
Martin Lunendonk is a senior tech writer specializing in website builders, web hosting, and ecommerce platforms. With a background in finance, accounting, and philosophy, he has founded multiple tech startups and worked in medium to large tech companies and investment banking, bringing deep expertise and reliable insights to his software reviews.
