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Grasshopper vs Aircall (2024 Comparison)

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Author

Martin Lunendonk

Last Update

Nov 13, 2024

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Excellent Value For Price
4.3

0

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Grasshopper

Grasshopper is a cost-effective virtual phone system for small businesses. It offers essential features like call forwarding and voicemail transcription, making it easy to maintain a professional image.

  • Easy to set up and use
  • Affordable for small businesses
  • Reliable call forwarding
  • Limited advanced features
  • Basic integrations only

Free plan?

Yes

Starting price

$14 per month
Excellent Value For Price
4.5

0

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Aircall

Aircall is a powerful cloud-based call center software with advanced features. It enhances customer communication with robust analytics and extensive CRM integrations, ideal for growing businesses.

  • Advanced call routing options
  • Comprehensive analytics
  • Extensive CRM integrations
  • Higher price point
  • Learning curve for new users

Free plan?

No

Starting price

$30 per month per user

What is Grasshopper?

Grasshopper is a virtual phone system designed for small businesses and entrepreneurs. It allows users to manage calls professionally without the need for a physical phone system. With features like call forwarding, voicemail transcription, and custom greetings, Grasshopper helps businesses maintain a professional image. It integrates seamlessly with mobile devices, ensuring you never miss a call, whether you're in the office or on the go. This tool is perfect for those who need a reliable communication system without the hassle of traditional setups.

What is Aircall?

Aircall is a cloud-based call center software that enhances customer communication for businesses of all sizes. It offers features like call routing, analytics, and integrations with popular CRM tools, making it a versatile choice for teams. Aircall helps streamline customer interactions, ensuring efficient and effective communication. Whether you're managing a sales team or a customer support department, Aircall provides the tools needed to improve productivity and customer satisfaction. Its user-friendly interface and robust features make it a top choice for businesses looking to enhance their communication strategies.

Pros and Cons of Grasshopper vs Aircall

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Pros & Cons of Grasshopper

Affordable for small businesses
  • Grasshopper offers a cost-effective solution for small businesses, providing essential features without the high price tag. It's perfect for startups and entrepreneurs looking to maintain a professional image without overspending.
Easy to set up and use
  • With its user-friendly interface, Grasshopper is incredibly easy to set up and use. You don't need any technical expertise to get started, making it ideal for those who want a hassle-free communication system.
Reliable call forwarding
  • Grasshopper ensures you never miss a call with its reliable call forwarding feature. It's a great way to stay connected with clients and customers, no matter where you are.
Limited advanced features
  • While Grasshopper offers essential features, it lacks some of the advanced functionalities found in other tools. This might be a drawback for businesses needing more comprehensive solutions.
Basic integrations only
  • Grasshopper provides basic integrations, which might not be sufficient for businesses relying heavily on software integrations. If you need extensive integration options, you might find Grasshopper limiting.
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Pros & Cons of Aircall

Advanced call routing options
  • Aircall offers sophisticated call routing options, allowing businesses to manage calls more effectively. It's perfect for larger teams needing more control over call distribution and management.
Comprehensive analytics
  • With Aircall's comprehensive analytics, businesses can gain valuable insights into call patterns and performance. This feature is essential for making data-driven decisions and improving customer interactions.
Extensive CRM integrations
  • Aircall integrates seamlessly with a wide range of CRM tools, enhancing productivity and streamlining workflows. It's an excellent choice for businesses relying heavily on CRM software.
Higher price point
  • Aircall's advanced features come at a higher price, which might be a consideration for budget-conscious businesses. However, the investment is justified by the robust capabilities it offers.
Learning curve for new users
  • While Aircall is user-friendly, its advanced features may require a learning curve for new users. Businesses should be prepared to invest time in training to fully leverage its potential.

Grasshopper vs Aircall: At A Glance

Decision FactorGrasshopperAircall
Value to Price
Good4.2
Excellent4.5
Ease of Use
Excellent4.4
Excellent4.6
Functionality
Excellent4.3
Excellent4.7
Scalability
Good4.1
Excellent4.6
Integrations
Good4.0
Excellent4.8
Customer Support
Excellent4.3
Excellent4.5
Security
Excellent4.5
Excellent4.7
Overall Rating
Excellent4.3
Excellent4.5

Value to Price

Grasshopper offers a solid value for its price, providing essential features for small businesses without breaking the bank. It's ideal for startups needing a professional phone system. Aircall, on the other hand, offers more advanced features and integrations, justifying its higher price point. It's better suited for larger teams needing comprehensive call center solutions.

Ease of Use

Grasshopper is known for its user-friendly interface, making it easy for anyone to set up and use. It's perfect for those who want a straightforward solution. Aircall also boasts an intuitive design but offers more complex features, which might require a learning curve. It's ideal for users who need advanced functionalities.

Functionality

Grasshopper provides essential call management features, making it a reliable choice for small businesses. However, Aircall excels in functionality with its robust call center features, including analytics and CRM integrations. It's the go-to option for businesses needing advanced call handling capabilities.

Scalability

Grasshopper is great for small to medium-sized businesses, offering scalability to a certain extent. Aircall, however, is designed to grow with your business, providing scalable solutions for larger teams and enterprises. It's the better choice for businesses planning significant growth.

Integrations

Grasshopper offers basic integrations, suitable for small businesses with limited needs. Aircall shines in this area, providing extensive integrations with popular CRM and productivity tools. It's the preferred choice for businesses relying heavily on software integrations.

Customer Support

Grasshopper provides reliable customer support, ensuring users get the help they need. Aircall also offers excellent support, with additional resources for larger teams. It's ideal for businesses that require comprehensive support options.

Security

Both Grasshopper and Aircall prioritize security, offering robust measures to protect user data. Aircall, however, provides more advanced security features, making it a better choice for businesses with stringent security requirements.

Overall Rating

Grasshopper is a solid choice for small businesses needing a reliable phone system. Aircall, with its advanced features and scalability, is better suited for larger teams and enterprises. Choose based on your business size and needs.

Grasshopper vs Aircall: A Detailed Breakdown of Key Features

FeaturesGrasshopperAircall
Call Forwarding
Excellent4.5
Excellent4.7
Voicemail Transcription
Excellent4.4
Excellent4.6
Custom Greetings
Excellent4.3
Excellent4.5
Call Routing
Good4.2
Excellent4.8
Analytics
Good4.0
Excellent4.9
CRM Integrations
Good4.1
Excellent4.8

Call Forwarding

Grasshopper offers reliable call forwarding, ensuring you never miss important calls. It's straightforward and easy to set up, making it ideal for small businesses. Aircall, however, takes call forwarding to the next level with advanced routing options, perfect for larger teams needing more control over call distribution. If you need a simple solution, Grasshopper is great, but for more complex needs, Aircall is the way to go.

Voicemail Transcription

Grasshopper provides voicemail transcription, allowing you to read voicemails at your convenience. It's a handy feature for busy professionals. Aircall also offers this feature, with added accuracy and integration with other tools. If voicemail transcription is crucial for your workflow, Aircall's enhanced capabilities make it a better choice.

Custom Greetings

Grasshopper allows you to create custom greetings, adding a personal touch to your business communications. It's simple and effective for small businesses. Aircall offers more customization options, ideal for businesses wanting to tailor their customer interactions further. For basic needs, Grasshopper suffices, but for more personalized greetings, Aircall excels.

Call Routing

Grasshopper provides basic call routing, suitable for small teams. It's easy to use and gets the job done. Aircall, however, offers advanced call routing features, allowing for more complex setups and better call management. If your business requires sophisticated call routing, Aircall is the superior choice.

Analytics

Grasshopper offers basic call analytics, providing insights into call patterns. It's useful for small businesses wanting to track call activity. Aircall, on the other hand, provides comprehensive analytics, helping businesses make data-driven decisions. If analytics are a priority, Aircall's robust features make it the better option.

CRM Integrations

Grasshopper integrates with popular CRM tools, making it a convenient choice for small businesses. However, Aircall offers more extensive CRM integrations, enhancing productivity and streamlining workflows. If your business relies heavily on CRM software, Aircall's integrations are more beneficial.

Pricing Comparison of Grasshopper and Aircall

To assist you in making an informed choice, we’ve outlined the pricing plans and essential features of Grasshopper and Aircall. This comparison will highlight the best option for your communication needs.

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Grasshopper Pricing Plans

True Solo
For Individuals
$14

per month

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True Solo includes:
  • Provides 1 user access to the system.
  • Includes 1 phone number for business use.
  • Offers 1 extension for call management.
  • 24/7 support available for any issues.
Solo Plus
For Small Teams
$25

per month

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Includes True Solo, plus:
  • Provides 3 extensions for better call management.
  • Unlimited business texting for seamless communication.
  • Mobile and desktop apps for easy access.
  • VoIP and WiFi calling for flexibility.
Small Business
For Small Businesses
$55

per month

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Includes Solo Plus, plus:
  • Unlimited extensions for extensive call management.
  • Call recording feature for quality assurance.
  • Simultaneous call handling for efficiency.
  • Advanced reporting for business insights.
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Aircall Pricing Plans

Essentials
For Small Businesses
$30

per month per user

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Essentials includes:
  • Unlimited calls within US and Canada for cost-effective communication.
  • Essential telephony features including IVR and call recording.
  • Send and receive SMS and MMS for versatile messaging.
  • Softphone for desktop, Android, and iOS for flexible usage.
Professional
For Medium Enterprises
$50

per month per user

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Includes Essentials, plus:
  • Mandatory call tagging for better call management.
  • Advanced analytics and live monitoring for performance insights.
  • Queue call back and smart routing for improved customer service.
  • Power Dialer and Voicemail Drop for efficient sales operations.
Custom
For Large Enterprises
Contact sales
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Includes Professional, plus:
  • Custom onboarding for tailored setup experience.
  • Access to API developer support for technical assistance.
  • Service-level agreement for guaranteed service quality.
  • Single sign-on for simplified user access.

Our Rating Methodology

We thoroughly evaluate each communication tool, focusing on key aspects like functionality, scalability, and integrations. By analyzing user feedback and testing features, we ensure our recommendations align with your needs. Each factor is weighted to provide a reliable final rating, helping you make informed decisions.

Decision FactorScoring Weight
Value to Price
20%
20%
Ease of Use
20%
15%
Functionality
20%
25%
Scalability
20%
15%
Integrations
20%
10%
Customer Support
20%
10%
Security
20%
5%

Grasshopper or Aircall: Which One Matches Your Business Needs?

Choose Grasshopper If You Need ...

  • Cost-effective for small businesses

    If you are a small business owner looking for a cost-effective communication solution, Grasshopper is an excellent choice. It offers essential features like call forwarding and voicemail transcription without the high price tag, making it perfect for startups and entrepreneurs.

  • Simple setup and use

    If you need a communication system that's easy to set up and use, Grasshopper is ideal. Its user-friendly interface ensures you can get started quickly without any technical expertise, making it a hassle-free option for small businesses.

Choose Aircall If You Need ...

  • Advanced call management

    If your business requires advanced call management features, Aircall is the better choice. With its sophisticated call routing options and comprehensive analytics, it's perfect for larger teams needing more control over their communication processes.

  • Extensive CRM integrations

    If your business relies heavily on CRM software, Aircall's extensive integrations make it the superior option. It seamlessly connects with popular CRM tools, enhancing productivity and streamlining workflows for businesses of all sizes.

Frequently Asked Questions

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Author

Martin Lunendonk

Martin Lunendonk is a senior tech writer specializing in website builders, web hosting, and ecommerce platforms. With a background in finance, accounting, and philosophy, he has founded multiple tech startups and worked in medium to large tech companies and investment banking, bringing deep expertise and reliable insights to his software reviews.