Gorgias Pricing & Plans (2024 Guide)
Gorgias empowers e-commerce businesses with efficient customer support solutions. Its seamless integrations and automation features make it a valuable tool for enhancing customer service operations, though it may be costly for smaller teams.
- Seamless e-commerce integration.
- Efficient ticket management system.
- Automation enhances productivity.
- Limited customization options.
- Higher cost for small teams.
Free plan?
NoStarting price
$10 per monthWhat is Gorgias?
How Much Does Gorgias Cost?
Gorgias offers a variety of pricing plans to cater to different business sizes and needs. Below is a detailed breakdown of Gorgias’s plans, highlighting their key features for various customer support requirements.
Gorgias Pricing Plans
- Connects with Shopify, BigCommerce, and WooCommerce platforms.
- Centralizes support interactions via email and live chat.
- Limited active integrations with up to 94 apps available.
- Basic triggers for creating onsite campaigns on Shopify.
- Email and live chat support channels for better communication.
- Up to 150 active integrations for enhanced functionality.
- In-product self onboarding for easy setup and use.
- Advanced behavioral triggers for Shopify stores.
- Full onboarding support for seamless integration.
- Comprehensive support performance statistics for insights.
- Advanced automation features with Gorgias Automate.
- Dedicated success manager for personalized assistance.
- Custom active integrations for tailored solutions.
- Full onboarding and dedicated support office hours.
- Advanced automation statistics for performance tracking.
- Comprehensive user management with SSO and permissions.
- Custom integration library for specific requirements.
- Full onboarding with custom services for support.
- Comprehensive campaign performance dashboard.
- Advanced audience segmentation for targeted campaigns.
Add-ons
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Gorgias Pricing Plans in Detail
Starter
The Starter plan is designed for small businesses looking to centralize their support interactions. It includes 50 billable tickets per month and connects with major ecommerce platforms like Shopify and WooCommerce. With basic triggers for onsite campaigns and limited integrations, it offers essential features for businesses just starting with customer support.
Basic
The Basic plan builds on the Starter plan by offering 300 billable tickets per month, making it suitable for medium-sized businesses. It enhances communication with email and live chat support channels and provides up to 150 active integrations. The plan also includes advanced behavioral triggers for Shopify stores and in-product self onboarding for a smooth setup.
Pro
The Pro plan is tailored for large enterprises with high support demands, offering 2,000 billable tickets per month. It includes full onboarding support, comprehensive performance statistics, and advanced automation features with Gorgias Automate. A dedicated success manager ensures personalized assistance, making it ideal for businesses seeking extensive support capabilities.
Advanced
The Advanced plan caters to large enterprises requiring extensive support, with 5,000 billable tickets per month. It offers custom active integrations, full onboarding, and dedicated support office hours. Advanced automation statistics and comprehensive user management features, including SSO and permissions, provide businesses with robust support and management tools.
Enterprise
The Enterprise plan is highly customizable, designed for large enterprises with unique business needs. It offers custom billable tickets, a tailored integration library, and full onboarding with custom services. The plan includes a comprehensive campaign performance dashboard and advanced audience segmentation, providing businesses with the flexibility and tools to manage complex support operations.
Top Gorgias Features
Automation
Imagine having a tool that takes care of repetitive tasks for you. With Gorgias, automation is a game-changer. I found it incredibly helpful in reducing the time spent on routine inquiries. You can set up rules to automatically respond to common questions, freeing up your time to focus on more complex issues. This feature not only boosts efficiency but also ensures that customers receive quick responses, enhancing their overall experience.
Integration with E-commerce Platforms
When I first used Gorgias, the seamless integration with platforms like Shopify was a standout feature. It allows you to pull in customer data directly from your store, making it easier to provide personalized support. You don't have to switch between different tools, which saves time and reduces errors. This integration ensures that all customer interactions are in one place, making it easier for you to manage and track inquiries.
Centralized Ticket Management
Managing customer inquiries can be overwhelming, but Gorgias simplifies this with its centralized ticket management system. I loved how all customer interactions, whether from email, social media, or chat, are funneled into one place. This makes it easy to track and respond to inquiries without missing a beat. You can prioritize tickets, assign them to team members, and ensure that every customer gets the attention they deserve.
Who Is Gorgias Best For?
Gorgias is perfect for medium to large e-commerce businesses seeking to enhance their customer support operations. With features like automated responses and seamless integration with platforms like Shopify, it ensures efficient handling of customer inquiries, boosting overall service quality.
- Ideal for growing e-commerce businesses.
Gorgias is tailored for e-commerce businesses experiencing growth and needing to scale their customer support. Its integration with major e-commerce platforms and automation capabilities make it a perfect fit for businesses aiming to improve response times and customer satisfaction.
- Great for teams needing automation.
For teams that require automation to handle repetitive tasks, Gorgias offers robust features that streamline customer support processes. This makes it ideal for businesses looking to reduce manual workload and focus on more complex customer interactions.
- Perfect for Shopify users.
Gorgias is an excellent choice for Shopify users who want to integrate their customer support directly with their store. Its seamless integration allows for efficient management of customer inquiries, making it a top choice for Shopify-based businesses.
Frequently Asked Questions
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Martin Lunendonk
Martin Lunendonk is a senior tech writer specializing in website builders, web hosting, and ecommerce platforms. With a background in finance, accounting, and philosophy, he has founded multiple tech startups and worked in medium to large tech companies and investment banking, bringing deep expertise and reliable insights to his software reviews.
