Front Pricing & Plans (2024 Guide)
Front centralizes your team's communication, enhancing productivity and customer interaction. While setup can be complex, its integration capabilities make it a valuable tool for businesses seeking streamlined operations.
- Streamlines team communication effectively.
- Integrates with numerous applications.
- Enhances customer interaction management.
- Can be complex to set up.
- Limited customization options.
Free plan?
YesStarting price
$19 per month per userWhat is Front?
How Much Does Front Cost?
Front offers a variety of pricing plans to accommodate different business communication needs. Below is a detailed breakdown of Front’s plans, highlighting their key features for various team sizes and requirements.
Front Pricing Plans
- Shared inboxes for email, chat, and more to enhance teamwork.
- Basic ticketing system to track, organize, and resolve requests.
- Analytics to report on performance, CSAT, and SLAs.
- Up to 10 rule limits for automation and workflow.
- Up to 20 rule limits for enhanced automation and workflow.
- AI assistance for faster reply time with AI Summarize & AI Compose.
- Omnichannel communications including email, chat, WhatsApp, and SMS.
- Up to 5,000 published articles in the knowledge base.
- Up to 200 rule limits for comprehensive automation and workflow.
- Advanced team controls with SSO/SCIM and custom roles.
- Up to 10,000 published articles in the knowledge base.
- Company-wide analytics for deeper insights.
- Dedicated account team for personalized support and success.
- Advanced Success Services for tailored onboarding and solution design.
- Participation in pre-release and beta features for early access.
- Executive sponsorship for strategic alignment and support.
Add-ons
per resolution
per 1,000 conversations
per month
Front Pricing Plans in Detail
Starter
The Starter plan is designed for small businesses looking to enhance their customer service capabilities. It offers real-time collaboration tools, shared inboxes, and basic ticketing systems to efficiently manage customer inquiries. With analytics and up to 10 rule limits for automation, it provides a solid foundation for improving team performance and customer satisfaction.
Growth
The Growth plan builds on the Starter plan by adding no-code automation and reporting features to streamline support processes. It supports up to 20 rule limits and includes AI assistance for faster replies. With omnichannel communications and a larger knowledge base, it is ideal for growing teams seeking to enhance their support capabilities.
Scale
The Scale plan offers total workflow flexibility and advanced user management, making it suitable for large enterprises. It includes up to 200 rule limits, advanced team controls, and comprehensive analytics. With a vast knowledge base and company-wide insights, it provides the tools needed for large-scale operations and strategic decision-making.
Premier
The Premier plan is tailored for enterprise solutions, offering professional services and custom implementation to meet specific needs. It includes a dedicated account team, advanced success services, and participation in pre-release features. With executive sponsorship, it ensures strategic alignment and support for large organizations.
Top Front Features
Centralized Communication
Imagine having all your emails, messages, and app notifications in one place. That's what Front offers. I found it incredibly helpful to have everything centralized, reducing the time spent switching between platforms. You can focus more on responding to customers and less on managing multiple communication channels. It's like having a personal assistant that organizes your communication for you, making your workflow smoother and more efficient.
Seamless Integrations
Front integrates with a wide range of applications, which I found to be a game-changer. You can connect your favorite tools, making it easier to manage tasks without leaving the platform. This feature saves you time and effort, allowing you to focus on what truly matters—serving your customers. It's like having a toolbox where all your favorite tools are just a click away.
Collaborative Inbox
Working with a team? Front's collaborative inbox is a lifesaver. It allows you to share and assign emails, ensuring that nothing falls through the cracks. I loved how it made team collaboration seamless, with everyone on the same page. It's like having a digital workspace where everyone can contribute, making teamwork more efficient and effective.
Who Is Front Best For?
Front is perfect for medium-sized businesses seeking to enhance their customer communication and team collaboration. With its ability to integrate multiple communication channels and applications, it streamlines workflows and boosts productivity, making it an ideal choice for teams looking to improve efficiency and customer satisfaction.
- Best for medium-sized teams.
Front is ideal for medium-sized teams that need to manage multiple communication channels efficiently. Its integration capabilities and collaborative features make it perfect for businesses looking to enhance team productivity and customer interaction.
- Great for customer-focused businesses.
Front excels in environments where customer communication is key. Its ability to centralize emails, messages, and apps into one platform makes it a strong choice for businesses aiming to improve customer service and streamline communication.
- Ideal for teams needing integration.
Front is perfect for teams that rely on various applications for their operations. Its seamless integration with numerous tools ensures that all communication is centralized, making it easier for teams to collaborate and manage tasks efficiently.
Frequently Asked Questions
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Anastasia Belyh
Anastasia Belyh is a senior tech writer with over 15 years of experience in marketing, sales, and business software. Having worked in investment banking, management consulting, and founded multiple companies, her in-depth knowledge and hands-on expertise make her software reviews authoritative, trustworthy, and highly practical for business decision-makers.
