Freshsales vs Salesforce (2024 Comparison)
Freshsales offers an intuitive CRM solution with affordable pricing and strong customer support, making it ideal for small to medium-sized businesses looking to streamline their sales processes.
- User-friendly interface
- Affordable pricing plans
- Strong customer support
- Limited integrations
- Basic reporting features
Free plan?
YesStarting price
€9 per month per user
Salesforce provides a comprehensive CRM platform with advanced features and customization options, perfect for businesses seeking a scalable and secure solution to manage their customer relationships.
- Comprehensive features
- Highly customizable
- Strong security measures
- Steep learning curve
- Higher cost
Free plan?
NoStarting price
$25 per month per userWhat is Freshsales?
Freshsales is a comprehensive CRM solution designed to streamline sales processes and enhance customer relationships. It offers features like lead scoring, email tracking, and automation, making it easier for sales teams to manage their pipelines efficiently. With its intuitive interface, Freshsales helps businesses of all sizes to track interactions, close deals faster, and improve customer satisfaction. Whether you're a small business or a large enterprise, Freshsales provides the tools you need to stay organized and focused on your sales goals.
What is Salesforce?
Salesforce is a leading CRM platform that empowers businesses to connect with their customers in a whole new way. It offers a suite of tools for sales, service, marketing, and more, all integrated into a single platform. Salesforce helps businesses automate processes, gain insights from data, and build stronger customer relationships. With its robust features and scalability, Salesforce is ideal for companies looking to grow and innovate in today's competitive market.
Pros and Cons of Freshsales vs Salesforce
Pros & Cons of Freshsales
- Freshsales offers an intuitive and easy-to-navigate interface, making it accessible for users of all skill levels. This ease of use helps teams quickly adapt and start managing their sales processes efficiently.
- Freshsales provides competitive pricing plans that offer great value for small to medium-sized businesses. Its cost-effective solutions make it an attractive option for companies looking to manage their sales without breaking the bank.
- Freshsales is known for its responsive and helpful customer support team. Users can rely on timely assistance and guidance, ensuring a smooth experience when using the platform.
- While Freshsales offers some integrations, its library is not as extensive as other CRM platforms. This limitation may pose challenges for businesses that rely heavily on third-party applications.
- Freshsales provides essential reporting features, but they may not be sufficient for businesses that require advanced analytics and insights. Companies with complex reporting needs might find these features lacking.
Pros & Cons of Salesforce
- Salesforce offers a wide range of features that cater to various business needs, from sales and marketing to customer service. Its comprehensive suite of tools makes it a versatile choice for businesses of all sizes.
- Salesforce excels in customization, allowing businesses to tailor the platform to their specific requirements. This flexibility ensures that companies can create a CRM solution that aligns with their unique processes and goals.
- Salesforce is renowned for its robust security features, providing businesses with peace of mind when it comes to protecting sensitive customer data. Its commitment to security makes it a trusted choice for companies across industries.
- Salesforce's extensive features and customization options can be overwhelming for new users. The platform requires time and training to master, which may be a barrier for some businesses.
- Salesforce's pricing plans are on the higher end, which may not be feasible for small businesses or startups with limited budgets. Companies need to weigh the cost against the benefits to determine if it's the right fit.
Freshsales vs Salesforce: At A Glance
Value to Price
Freshsales offers a competitive pricing structure that provides excellent value for small to medium-sized businesses. Its features are robust enough to meet most sales needs without breaking the bank. Salesforce, while more expensive, offers a comprehensive suite of tools that justify its higher price point, especially for larger enterprises. If you're a small business looking for cost-effective solutions, Freshsales might be the better choice.
Ease of Use
Freshsales is known for its user-friendly interface, making it easy for new users to get started without extensive training. Salesforce, on the other hand, has a steeper learning curve due to its vast array of features. However, once mastered, it offers unparalleled customization. If ease of use is your priority, Freshsales is likely the better option.
Functionality
Salesforce excels in functionality, offering a wide range of features that cater to various business needs, from sales to marketing and beyond. Freshsales, while not as extensive, provides all the essential tools needed for effective sales management. For businesses requiring advanced functionalities, Salesforce is the superior choice.
Scalability
Salesforce is renowned for its scalability, making it an ideal choice for growing businesses that anticipate expanding their operations. Freshsales, while scalable, is more suited for small to medium-sized businesses. If your business plans to scale significantly, Salesforce is the better option.
Integrations
Salesforce offers a vast array of integrations with third-party applications, making it highly adaptable to various business environments. Freshsales also provides integrations, but its library is not as extensive. For businesses relying heavily on integrations, Salesforce is the preferred choice.
Customer Support
Both Freshsales and Salesforce offer reliable customer support, but Freshsales is often praised for its responsive and helpful service. Salesforce provides comprehensive support options, but some users find it less personal. If personalized support is important to you, Freshsales might be the better option.
Security
Salesforce is a leader in security, offering robust measures to protect customer data. Freshsales also provides strong security features, but Salesforce's reputation in this area is unmatched. For businesses where security is a top priority, Salesforce is the better choice.
Overall Rating
Overall, Salesforce scores higher due to its extensive features and scalability, making it ideal for larger enterprises. Freshsales, with its ease of use and value for money, is better suited for small to medium-sized businesses. Your choice should depend on your specific business needs and size.
Freshsales vs Salesforce: A Detailed Breakdown of Key Features
Lead Management
Freshsales offers a robust lead management system that allows you to track and nurture leads effectively. Its intuitive interface makes it easy to manage your sales pipeline. Salesforce, on the other hand, provides a more comprehensive lead management solution with advanced features like lead scoring and automated follow-ups. If you're looking for a more detailed and automated lead management system, Salesforce is the better choice.
Email Tracking
With Freshsales, you can track email opens and clicks, helping you understand your prospects' engagement. Salesforce takes email tracking a step further with its integration capabilities, allowing for more detailed insights and automation. If you need advanced email tracking features, Salesforce is the way to go.
Automation
Freshsales offers automation features that streamline repetitive tasks, saving you time and effort. However, Salesforce's automation capabilities are more advanced, allowing for complex workflows and processes. If automation is a key priority for your business, Salesforce provides more comprehensive solutions.
Reporting
Freshsales provides basic reporting features that are sufficient for most small to medium-sized businesses. Salesforce, however, offers advanced reporting and analytics tools that provide deeper insights into your sales performance. For businesses that require detailed reporting, Salesforce is the better option.
Mobile App
Both Freshsales and Salesforce offer mobile apps that allow you to manage your sales on the go. Freshsales' app is user-friendly and provides all the essential features you need. Salesforce's app, while slightly more complex, offers more advanced features and customization options. If you need a simple and effective mobile app, Freshsales is a great choice.
Customization
Freshsales offers customization options that allow you to tailor the CRM to your business needs. However, Salesforce excels in customization, providing a wide range of options to create a CRM that fits your unique requirements. If customization is a priority, Salesforce is the superior choice.
Pricing Comparison of Freshsales and Salesforce
To assist you in making an informed choice, we’ve outlined the pricing plans and essential features of Freshsales and Salesforce. This comparison will highlight the best option for managing your sales processes.
Freshsales Pricing Plans
- Utilize built-in phone and live chat for seamless communication.
- Access email templates to streamline customer interactions.
- Increase productivity with essential CRM tools.
- Designed for small teams of up to 3 users.
- Kanban View for Contacts, Accounts, and Deals.
- Built-in Chat, Email, & Phone for seamless communication.
- Custom Fields and Basic Workflows for tailored processes.
- Contextual Collaboration with Slack for team efficiency.
- Contact Scoring and Sales Emails by Freddy AI.
- Custom Sales Activities and Auto-assignment Rules.
- Territory Management and Multiple Sales Pipelines.
- Advanced Workflows and Custom Reports for detailed insights.
- Field-level Permissions and Custom Modules.
- Forecasting Insights and Workflows for Custom Modules.
- Sandbox environment for testing and development.
- Audit Logs for tracking changes and ensuring compliance.
Salesforce Pricing Plans
- Access sales data from anywhere on any device seamlessly.
- Customize and automate sales processes to enhance productivity.
- Collaborate across your company with ease and efficiency.
- Create and track quotes and orders effectively.
- Enhanced sales engagement and conversation intelligence tools.
- Access to premier success plan for expert guidance.
- Integrate sales data with any application seamlessly.
- Boost seller productivity with AI-driven insights.
- Automate workflows and approvals to streamline operations.
- Access conversation intelligence for improved communication.
- Flexible CRM with web API for custom integrations.
- Boost revenue with integrated sales and data management.
- Premier success plan and full sandbox for testing.
- Comprehensive sales engagement and conversation intelligence.
- Developer support for custom solutions and integrations.
- Intelligent automation to enhance sales processes.
- Performance management and sales programs for team efficiency.
- Team collaboration with Slack for seamless communication.
- Connect and unify all data with Data Cloud.
- Revenue intelligence for actionable sales insights.
Our Rating Methodology
We thoroughly evaluate each CRM tool, focusing on key factors like ease of use, functionality, and scalability. By analyzing user reviews and testing features, we ensure our recommendations align with your needs. Each factor is weighted to provide an accurate final rating, helping you make informed decisions.
Freshsales or Salesforce: Which One Matches Your Business Needs?
Choose Freshsales If You Need ...
- User-friendly CRM solution
If you are a small to medium-sized business looking for an easy-to-use CRM solution, Freshsales is an excellent choice. Its intuitive interface and affordable pricing make it accessible for teams with varying technical expertise.
- Cost-effective sales management
If you are a business seeking a cost-effective solution for managing sales processes, Freshsales offers competitive pricing plans that provide great value. Its robust features help streamline sales without breaking the bank.
Choose Salesforce If You Need ...
- Comprehensive CRM platform
If you are a large enterprise looking for a comprehensive CRM platform with advanced features, Salesforce is the ideal choice. Its extensive suite of tools supports diverse business needs, from sales to marketing and beyond.
- Scalable and secure solution
If you are a business planning for future growth and prioritizing data security, Salesforce offers a scalable and secure CRM solution. Its robust security measures and scalability make it a trusted choice for expanding operations.
Frequently Asked Questions
Which CRM is better for small businesses, Freshsales or Salesforce?
How does Salesforce's customization compare to Freshsales?
Is Freshsales suitable for large enterprises?
What are the key differences in email tracking between Freshsales and Salesforce?
How do the mobile apps of Freshsales and Salesforce compare?
Which CRM offers better customer support, Freshsales or Salesforce?
Anastasia Belyh
Anastasia Belyh is a senior tech writer with over 15 years of experience in marketing, sales, and business software. Having worked in investment banking, management consulting, and founded multiple companies, her in-depth knowledge and hands-on expertise make her software reviews authoritative, trustworthy, and highly practical for business decision-makers.
