Freshsales vs Close (2024 Comparison)
Freshsales offers a comprehensive CRM solution with a user-friendly interface and extensive integrations. It's ideal for businesses looking to streamline their sales processes and focus on high-value leads.
- Comprehensive lead scoring system.
- User-friendly interface.
- Wide range of integrations.
- Limited built-in calling features.
- Higher learning curve for beginners.
Free plan?
YesStarting price
€9 per month per user
Close provides advanced automation and seamless built-in calling, making it a powerful CRM for sales teams. Its robust reporting features offer deep insights into sales performance.
- Advanced automation capabilities.
- Seamless built-in calling.
- Robust reporting features.
- Higher price point.
- Limited integrations compared to competitors.
Free plan?
YesStarting price
$49 per month per userWhat is Freshsales?
Freshsales is a comprehensive CRM solution designed to streamline sales processes and enhance customer relationships. It offers features like lead scoring, email tracking, and automation, making it easier for sales teams to manage their pipelines efficiently. With its intuitive interface, Freshsales helps businesses of all sizes to track interactions, close deals faster, and improve customer satisfaction. Whether you're a small business or a large enterprise, Freshsales provides the tools you need to stay organized and focused on your sales goals.
What is Close?
Close is a powerful CRM software tailored for sales teams looking to boost productivity and close deals faster. It offers features like built-in calling, email automation, and robust reporting, allowing sales reps to manage their workflows seamlessly. Close is designed to eliminate the need for multiple tools, providing an all-in-one solution that enhances communication and collaboration within teams. Whether you're a startup or an established business, Close helps you stay on top of your sales game by providing insights and tools that drive results.
Pros and Cons of Freshsales vs Close
Pros & Cons of Freshsales
- Freshsales offers a detailed lead scoring system that helps prioritize potential leads effectively. This feature is particularly useful for sales teams looking to focus their efforts on high-value prospects.
- The intuitive design of Freshsales makes it easy for users to navigate and manage their sales processes. This user-friendly interface is ideal for teams looking for a straightforward CRM solution.
- Freshsales provides a vast library of integrations, allowing users to connect with various tools seamlessly. This flexibility is beneficial for businesses looking to streamline their workflows.
- While Freshsales offers calling capabilities, they are not as advanced as some competitors. This limitation might be a drawback for teams that rely heavily on phone communication.
- New users might find Freshsales' extensive features overwhelming at first. The learning curve can be steep, requiring time and effort to fully leverage the platform's capabilities.
Pros & Cons of Close
- Close offers sophisticated automation features that streamline sales workflows. This capability is ideal for teams looking to automate repetitive tasks and focus on high-value activities.
- The built-in calling feature in Close provides seamless communication within the CRM. This integration is beneficial for sales teams that rely on phone interactions to close deals.
- Close's reporting capabilities offer deep insights into sales performance, helping teams make data-driven decisions. This feature is particularly useful for businesses looking to optimize their sales strategies.
- Close's advanced features come at a higher cost, which might be a consideration for budget-conscious teams. The pricing could be a barrier for smaller businesses.
- While Close offers integrations, its library is not as extensive as some competitors. This limitation might be a drawback for businesses looking for a wide range of connectivity options.
Freshsales vs Close: At A Glance
Value to Price
Freshsales offers a competitive pricing structure that aligns well with its robust feature set, making it a great choice for businesses looking for value. Close, on the other hand, provides slightly more advanced features at a higher price point, which might be more suitable for larger teams with specific needs. If you're looking for a cost-effective solution with essential features, Freshsales is a solid option.
Ease of Use
Close stands out with its intuitive interface, making it easy for users to navigate and manage their sales processes efficiently. Freshsales also offers a user-friendly experience, but Close's streamlined design gives it an edge in this category. If ease of use is a top priority, Close might be the better choice for you.
Functionality
Both Freshsales and Close offer a wide range of functionalities, but Close's built-in calling and email automation features provide a more comprehensive solution for sales teams. Freshsales excels in lead management and pipeline tracking, making it ideal for businesses focused on these areas. If you need advanced communication tools, Close is the way to go.
Scalability
Close is designed to scale with growing businesses, offering features that support larger teams and complex sales processes. Freshsales also provides scalability, but Close's infrastructure is better suited for rapid expansion. If you're planning for significant growth, Close offers the scalability you need.
Integrations
Freshsales offers a wide range of integrations with popular tools, making it easy to connect with your existing systems. Close also provides integrations, but Freshsales has a more extensive library, giving it an advantage in this area. If seamless integration is crucial, Freshsales is the better option.
Customer Support
Freshsales is known for its responsive customer support, providing assistance through various channels. Close also offers support, but Freshsales' reputation for excellent service gives it a slight edge. If reliable customer support is important to you, Freshsales is a dependable choice.
Security
Both Freshsales and Close prioritize security, offering robust measures to protect your data. Close's security features are slightly more advanced, providing an extra layer of protection. If security is a top concern, Close offers enhanced security features that might be more reassuring.
Overall Rating
Close edges out Freshsales with a slightly higher overall rating, thanks to its advanced features and ease of use. Freshsales remains a strong contender, offering excellent value and functionality. If you're looking for a well-rounded CRM with advanced capabilities, Close is the top choice.
Freshsales vs Close: A Detailed Breakdown of Key Features
Lead Scoring
Freshsales excels in lead scoring, providing a detailed analysis of potential leads, which helps prioritize follow-ups effectively. Close also offers lead scoring, but Freshsales' approach is more comprehensive, making it ideal for businesses that rely heavily on lead management. If lead scoring is crucial for your sales strategy, Freshsales is the better choice.
Email Tracking
Both Freshsales and Close offer robust email tracking features, but Close's integration with its built-in calling system provides a more seamless experience. Freshsales offers excellent tracking capabilities, but Close's holistic approach gives it an edge. If you need integrated communication tools, Close is the way to go.
Automation
Close stands out with its advanced automation features, allowing sales teams to streamline their workflows efficiently. Freshsales also offers automation, but Close's capabilities are more extensive, making it suitable for teams looking to automate complex processes. If automation is a priority, Close offers the tools you need.
Built-in Calling
Close's built-in calling feature is a standout, providing seamless communication within the CRM. Freshsales offers calling capabilities, but Close's integration is more advanced, making it ideal for teams that rely on phone communication. If built-in calling is essential, Close is the superior choice.
Reporting
Both Freshsales and Close offer robust reporting features, but Close's advanced analytics provide deeper insights into sales performance. Freshsales offers comprehensive reports, but Close's detailed analysis gives it an advantage. If in-depth reporting is important, Close is the better option.
Pipeline Management
Freshsales excels in pipeline management, offering intuitive tools to track and manage sales processes. Close also provides pipeline management, but Freshsales' user-friendly interface makes it easier to navigate. If pipeline management is a key focus, Freshsales is the preferred choice.
Pricing Comparison of Freshsales and Close
We’ve compiled the pricing tables and highlighted the key features of both Freshsales and Close to aid in your decision-making process. Let’s explore what each platform has to offer.
Freshsales Pricing Plans
- Utilize built-in phone and live chat for seamless communication.
- Access email templates to streamline customer interactions.
- Increase productivity with essential CRM tools.
- Designed for small teams of up to 3 users.
- Kanban View for Contacts, Accounts, and Deals.
- Built-in Chat, Email, & Phone for seamless communication.
- Custom Fields and Basic Workflows for tailored processes.
- Contextual Collaboration with Slack for team efficiency.
- Contact Scoring and Sales Emails by Freddy AI.
- Custom Sales Activities and Auto-assignment Rules.
- Territory Management and Multiple Sales Pipelines.
- Advanced Workflows and Custom Reports for detailed insights.
- Field-level Permissions and Custom Modules.
- Forecasting Insights and Workflows for Custom Modules.
- Sandbox environment for testing and development.
- Audit Logs for tracking changes and ensuring compliance.
Close Pricing Plans
- Built-in calling, texting, and email solutions for seamless communication.
- Centralized inbox view to prioritize tasks effectively.
- Pipeline reporting to monitor and manage deal funnels.
- Data import and export for easy data management.
- Create multiple pipeline views for better deal tracking.
- Launch custom activities to track unique sales steps.
- Store call recordings for up to 30 days.
- Enhanced collaboration tools for team efficiency.
- Predictive dialer for faster lead calling.
- Enhanced customization with custom objects and reports.
- Manage visibility settings to keep teams focused.
- Advanced collaboration tools for large teams.
Our Rating Methodology
We thoroughly evaluate each CRM tool, focusing on key factors like functionality, ease of use, and scalability. By analyzing user feedback and conducting in-depth testing, we ensure our recommendations align with your needs. Each factor is weighted to provide an accurate final rating, helping you choose the best CRM solution.
Freshsales or Close: Which One Matches Your Business Needs?
Choose Freshsales If You Need ...
- Comprehensive lead management
If you are a business that relies heavily on lead management and prioritization, Freshsales offers a comprehensive lead scoring system that helps you focus on high-value prospects effectively.
- Wide range of integrations
If you need a CRM that connects seamlessly with various tools, Freshsales provides an extensive library of integrations, making it easy to streamline your workflows and enhance productivity.
Choose Close If You Need ...
- Advanced automation features
If you are looking to automate complex sales processes, Close offers advanced automation capabilities that streamline workflows and allow your team to focus on high-value activities.
- Seamless communication tools
If built-in calling and seamless communication are essential for your sales team, Close provides integrated calling features that enhance collaboration and improve sales efficiency.
Frequently Asked Questions
Which CRM is better for lead management?
Does Close offer built-in calling features?
Which CRM provides better automation capabilities?
Is Freshsales suitable for small businesses?
Which CRM offers more integrations?
How does Close's reporting feature compare?
Anastasia Belyh
Anastasia Belyh is a senior tech writer with over 15 years of experience in marketing, sales, and business software. Having worked in investment banking, management consulting, and founded multiple companies, her in-depth knowledge and hands-on expertise make her software reviews authoritative, trustworthy, and highly practical for business decision-makers.
