Freshcaller

4.5

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Freshcaller Pricing & Plans (2024 Guide)

Q: What are the pricing plans for Freshcaller?

Freshcaller offers several pricing plans to accommodate different business needs. Each plan comes with a set of features tailored to specific requirements, ensuring you only pay for what you need. It's best to visit their official website for the most up-to-date pricing information and to choose the plan that fits your business.

Q: Does Freshcaller offer a free trial?

Yes, Freshcaller provides a free trial for new users. This allows you to explore the features and see how it fits your business needs before committing to a paid plan. It's a great way to test the software and ensure it meets your expectations.

Q: Are there any hidden fees with Freshcaller?

Freshcaller is transparent about its pricing, and there are no hidden fees. The cost you see on their pricing page is what you pay, making it easy to budget for your call center needs. Always check their website for the latest pricing details.

Q: Can I upgrade or downgrade my Freshcaller plan?

Yes, Freshcaller allows you to upgrade or downgrade your plan as your business needs change. This flexibility ensures you can adjust your subscription to match your current requirements without any hassle. It's a convenient feature for growing businesses.

Q: Does Freshcaller offer discounts for annual billing?

Freshcaller typically offers discounts for customers who choose annual billing. This can be a cost-effective option if you're looking to save on your subscription. It's advisable to check their website or contact their sales team for specific discount details.

Q: What payment methods does Freshcaller accept?

Freshcaller accepts various payment methods, including credit cards and bank transfers. This flexibility ensures you can choose the payment option that best suits your business. For more details, it's best to visit their website or contact their support team.

Q: Is there a setup fee for Freshcaller?

Freshcaller does not charge a setup fee, making it easy to get started without any additional costs. This is particularly beneficial for businesses looking to implement a call center solution quickly and efficiently.

Q: Can I cancel my Freshcaller subscription at any time?

Yes, you can cancel your Freshcaller subscription at any time. This flexibility allows you to manage your subscription according to your business needs. It's always a good idea to review their cancellation policy on their website for more details.

Q: Does Freshcaller offer any special pricing for non-profits?

Freshcaller may offer special pricing or discounts for non-profit organizations. It's best to contact their sales team directly to inquire about any available offers or discounts tailored for non-profits.

Q: How does Freshcaller's pricing compare to competitors?

Freshcaller's pricing is competitive, offering a range of features at a cost-effective price point. Compared to other call center solutions, Freshcaller provides excellent value for money, especially for businesses looking for scalable and flexible options.

Author

Martin Lunendonk

Last Update

Nov 17, 2024

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We earn a commission from partner links on Keevee. Commissions do not affect our editor's opinions or evaluations.

4.5

Excellent Value For Price

Freshcaller

Freshcaller offers a robust call center solution with flexible pricing and comprehensive features. Its user-friendly interface and scalability make it an excellent choice for businesses looking to enhance customer communication efficiently.

User-friendly interface and setup.
Flexible and scalable pricing plans.
Comprehensive call management features.
Limited integrations with other tools.
Advanced features can be costly.

Free plan?

Yes

Starting price

€15 per agent per month

Try for free

Detailed Review

What is Freshcaller?

Freshcaller is a cloud-based call center software that simplifies customer communication with features like call routing, IVR, and analytics. It offers scalable solutions for businesses to enhance customer support and streamline operations. With flexible pricing plans, Freshcaller ensures you only pay for the features you need, making it a cost-effective choice for businesses of all sizes.

How Much Does Freshcaller Cost?

Freshcaller offers a variety of pricing plans to cater to different business needs, from startups to large enterprises. Below is a detailed breakdown of Freshcaller's plans, highlighting their key features and benefits for various business requirements.

Freshcaller Pricing Plans

Free

For getting started

€0

per agent per month

Get Started

Free includes:

Buy Toll-free Numbers to enhance customer accessibility.
Inbound Caller ID for identifying incoming calls.
Desktop Notifications to stay updated on call activities.
Call Notes for documenting important call details.

Growth

For fast growth

€15

per agent per month

Try For Free

Includes Free, plus:

Number Porting to retain existing phone numbers.
Basic Call Queues for managing call flow efficiently.
Voicemail for capturing missed calls.
Warm Transfer for seamless call handovers.

Pro

For high performance

€39

per agent per month

Try For Free

Includes Growth, plus:

Holiday Routing to manage calls during holidays.
Advanced Call Metrics for detailed performance analysis.
Call Barging to join ongoing calls for supervision.
Call Center Agent Statuses for monitoring agent availability.

Enterprise

For enterprise-grade support

€69

per agent per month

Try For Free

Includes Pro, plus:

Speech Enabled IVR (Phone Trees) FREDDY for advanced call routing.
Abandoned Call Metrics to track missed opportunities.
Service Level Monitoring for ensuring quality standards.
Day Passes to add extra agents temporarily.

Freshcaller Pricing Plans in Detail

Free

The Free plan is designed for those just getting started, offering essential features like local and toll-free numbers, inbound caller ID, and desktop notifications. It provides a solid foundation for managing calls with basic functionalities such as call notes and custom greetings, making it ideal for small teams or individuals.

Growth

The Growth plan builds on the Free plan by adding up to 2000 free incoming minutes per month, number porting, and basic call queues. It is tailored for businesses experiencing fast growth, providing voicemail, warm and cold transfers, and call recording to enhance communication efficiency and customer service.

Pro

The Pro plan is crafted for high-performance needs, offering up to 3000 free incoming minutes per month and advanced features like holiday routing, call barging, and call center agent statuses. It includes advanced call metrics and routing automation, making it suitable for businesses that require detailed call management and monitoring.

Enterprise

The Enterprise plan is designed for large-scale operations, providing up to 5000 free incoming minutes per month and advanced features like speech-enabled IVR and abandoned call metrics. It includes service level monitoring and day passes for temporary agent additions, ensuring enterprise-grade support and flexibility for complex business needs.

Top Freshcaller Features

Call Routing

Imagine being able to direct calls to the right team member without any hassle. With Freshcaller's call routing, you can ensure that your customers reach the right person every time. I found this feature incredibly useful as it reduced the time spent on transferring calls and improved customer satisfaction. You can customize the routing rules based on your business needs, making it a flexible solution for any team.

Interactive Voice Response (IVR)

Setting up an IVR system with Freshcaller was a breeze. You can create a multi-level IVR to guide your customers to the right department, which I found particularly helpful in managing high call volumes. This feature not only saves time for your team but also enhances the customer experience by providing quick and efficient service.

Call Analytics

Understanding call patterns and performance is crucial for any business. Freshcaller's call analytics provide detailed insights into call metrics, helping you make informed decisions. I appreciated how easy it was to track key performance indicators and identify areas for improvement. This feature empowers you to optimize your call center operations and boost overall efficiency.

Call Recording

Having the ability to record calls is invaluable for training and quality assurance. Freshcaller's call recording feature allows you to capture and review calls effortlessly. I found it particularly beneficial for coaching team members and ensuring consistent service quality. You can access recordings anytime, making it a reliable tool for maintaining high standards.

Voicemail

Never miss an important message with Freshcaller's voicemail feature. It allows customers to leave messages when your team is unavailable, ensuring you stay connected. I found this feature useful for capturing leads and following up promptly. You can access voicemails from anywhere, making it a convenient solution for busy teams.

Custom Greetings

Creating a personalized customer experience is easy with Freshcaller's custom greetings. You can set up unique greetings for different departments or campaigns, which I found effective in enhancing brand consistency. This feature allows you to tailor the customer journey and make a lasting impression.

Number Porting

Switching to Freshcaller doesn't mean losing your existing phone numbers. With number porting, you can bring your current numbers with you, ensuring a seamless transition. I appreciated how straightforward the process was, allowing us to maintain continuity in our customer communications.

Multi-level IVR

For businesses with complex call flows, Freshcaller's multi-level IVR is a game-changer. You can create intricate call paths to guide customers efficiently, which I found particularly useful for managing diverse customer inquiries. This feature enhances the customer experience by providing clear and direct navigation.

Call Masking

Protecting customer privacy is crucial, and Freshcaller's call masking feature ensures that sensitive information remains confidential. I found this feature essential for maintaining trust and security in our customer interactions. It allows you to mask personal numbers, providing peace of mind for both your team and customers.

Call Monitoring

Supervising calls in real-time is made easy with Freshcaller's call monitoring feature. You can listen in on live calls and provide instant feedback, which I found invaluable for training and quality assurance. This feature helps you maintain high service standards and support your team effectively.

Call Queues

Managing high call volumes is a breeze with Freshcaller's call queues. You can organize incoming calls and prioritize them based on your business needs. I found this feature particularly helpful in ensuring that urgent calls are handled promptly, improving overall customer satisfaction.

Call Conferencing

Collaborating with team members during calls is seamless with Freshcaller's call conferencing feature. You can add multiple participants to a call, which I found useful for resolving complex customer issues. This feature enhances teamwork and ensures that customers receive comprehensive support.

Who Is Freshcaller Best For?

Freshcaller is perfect for small to medium-sized businesses seeking to streamline their customer support operations. With features like call routing, IVR, and analytics, it helps improve customer satisfaction and operational efficiency without overpaying for unnecessary features.

Ideal for growing businesses.
Freshcaller is designed for businesses that are expanding and need a scalable call center solution. It offers essential features like call routing, IVR, and analytics, making it a great fit for companies looking to enhance their customer support as they grow.
Great for remote teams.
Freshcaller is perfect for remote teams needing a reliable communication tool. Its cloud-based nature allows team members to manage calls from anywhere, ensuring seamless customer support and collaboration regardless of location.
Best for budget-conscious teams.
Freshcaller provides advanced call management features at a cost-effective price point, making it ideal for businesses looking to optimize their customer support operations without breaking the bank.

Frequently Asked Questions

What are the pricing plans for Freshcaller?

Does Freshcaller offer a free trial?

Are there any hidden fees with Freshcaller?

Can I upgrade or downgrade my Freshcaller plan?

Does Freshcaller offer discounts for annual billing?

What payment methods does Freshcaller accept?

Is there a setup fee for Freshcaller?

Can I cancel my Freshcaller subscription at any time?

Does Freshcaller offer any special pricing for non-profits?

How does Freshcaller's pricing compare to competitors?

Author

Martin Lunendonk

Martin Lunendonk is a senior tech writer specializing in website builders, web hosting, and ecommerce platforms. With a background in finance, accounting, and philosophy, he has founded multiple tech startups and worked in medium to large tech companies and investment banking, bringing deep expertise and reliable insights to his software reviews.

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