Formilla Pricing & Plans (2024 Guide)
Formilla enhances customer engagement with real-time chat and automated responses. Its user-friendly interface and seamless integrations make it a valuable tool for businesses aiming to improve customer satisfaction and streamline support processes.
- User-friendly interface for all users.
- Seamless integration with other platforms.
- Responsive customer support team.
- Limited features in basic plan.
- Customization options could improve.
Free plan?
YesStarting price
$13.99 per monthWhat is Formilla?
How Much Does Formilla Cost?
Formilla offers a variety of pricing plans to cater to different business needs. Below is a detailed breakdown of Formilla’s plans, highlighting their key features for various customer support requirements.
Formilla Pricing Plans
- Desktop and mobile apps for easy access and management.
- Custom branding to align with your business identity.
- Custom language support for diverse customer interactions.
- Canned messages for quick and efficient responses.
- Third-party integrations for enhanced functionality.
- Proactive chat to engage customers effectively.
- Unlimited chat history for comprehensive record-keeping.
- Marketing popups to boost customer engagement.
- Real-time visitor monitoring for immediate engagement.
- File sharing capabilities for efficient problem-solving.
- Install on multiple websites for broader reach.
- Formilla branding removal for a professional appearance.
- Advanced marketing popups for targeted campaigns.
- Enhanced real-time visitor monitoring for strategic insights.
- Comprehensive contact management for efficient follow-ups.
- Formilla branding removal for a seamless brand experience.
Add-ons
per month
per month
Formilla Pricing Plans in Detail
Standard
The Standard plan offers a solid foundation for small businesses with one chat agent and unlimited live chats. It includes desktop and mobile apps for easy access, custom branding to match your business identity, and custom language support for diverse interactions. Canned messages allow for quick responses, making it an ideal choice for businesses looking to enhance customer communication.
Premium
The Premium plan builds on the Standard plan by adding custom bots and AI chatbots for automated support, third-party integrations for enhanced functionality, and proactive chat to engage customers effectively. With unlimited chat history and marketing popups, this plan is perfect for medium enterprises aiming to boost customer engagement and streamline operations.
Professional
The Professional plan is designed for large enterprises, offering two chat agents for handling more interactions, real-time visitor monitoring for immediate engagement, and file sharing capabilities for efficient problem-solving. It allows installation on multiple websites and removes Formilla branding, providing a professional appearance and broader reach.
Growth
The Growth plan is tailored for growing businesses, featuring unlimited email messages for extensive communication and advanced marketing popups for targeted campaigns. It offers enhanced real-time visitor monitoring for strategic insights and comprehensive contact management for efficient follow-ups. Formilla branding removal ensures a seamless brand experience.
Top Formilla Features
Real-Time Chat
Imagine being able to connect with your customers instantly. With Formilla's real-time chat, you can do just that. I found it incredibly beneficial to engage with customers as they browse, answering questions and providing support on the spot. This feature not only enhances customer satisfaction but also increases the likelihood of conversions. You’ll appreciate how it keeps communication flowing smoothly, making your support team more efficient and responsive.
Automated Responses
Automated responses are a lifesaver when it comes to managing customer inquiries efficiently. I loved how Formilla allows you to set up automated messages for common questions, freeing up time for your team to handle more complex issues. This feature ensures that customers receive immediate acknowledgment, improving their experience and reducing wait times. You’ll find it particularly useful during peak hours when the volume of inquiries is high.
Seamless Integrations
Integrating Formilla with other platforms is a breeze, and it’s something I truly appreciated. Whether you’re using CRM systems or e-commerce platforms, Formilla’s seamless integration ensures that all your tools work together harmoniously. This feature saves you the hassle of switching between different applications, streamlining your workflow and enhancing productivity. You’ll love how it brings everything together, making your operations more cohesive and efficient.
Customizable Chat Widgets
Customizing chat widgets to match your brand’s look and feel is a fantastic feature of Formilla. I enjoyed how easy it was to adjust the appearance, ensuring that the chat interface aligns with our website’s design. This personalization not only enhances the user experience but also reinforces brand consistency. You’ll find it rewarding to create a cohesive customer journey that reflects your brand’s identity.
Mobile App Support
Staying connected with customers on the go is crucial, and Formilla’s mobile app support makes it possible. I found it incredibly convenient to manage customer interactions from my smartphone, ensuring that no query goes unanswered. This feature is perfect for businesses that need to provide support outside of regular office hours. You’ll appreciate the flexibility it offers, allowing you to maintain high levels of customer service anytime, anywhere.
Visitor Monitoring
Understanding customer behavior is key to improving service, and Formilla’s visitor monitoring feature provides valuable insights. I was impressed by how it tracks visitor activity in real-time, allowing us to tailor our support approach based on their actions. This feature helps you identify potential leads and engage with them proactively, enhancing the overall customer experience. You’ll find it an invaluable tool for optimizing your support strategy.
Email Notifications
Never miss an important customer interaction with Formilla’s email notifications. I appreciated how it keeps you informed about new messages and inquiries, even when you’re not logged into the platform. This feature ensures that you can respond promptly, maintaining high levels of customer satisfaction. You’ll find it particularly useful for staying on top of communications and ensuring that no customer query slips through the cracks.
Chat History
Having access to chat history is a game-changer for customer support. I loved how Formilla allows you to review past interactions, providing valuable context for ongoing conversations. This feature helps you understand customer issues better and offer more personalized support. You’ll appreciate how it enhances your team’s ability to resolve queries efficiently, improving the overall customer experience.
Multi-Language Support
Catering to a global audience is made easier with Formilla’s multi-language support. I found it incredibly beneficial to communicate with customers in their preferred language, breaking down barriers and enhancing their experience. This feature is perfect for businesses with an international customer base, ensuring that language differences don’t hinder communication. You’ll love how it broadens your reach and improves customer satisfaction across different regions.
User Analytics
Gaining insights into user behavior is crucial for improving service, and Formilla’s user analytics feature delivers just that. I was impressed by how it provides detailed reports on customer interactions, helping us identify trends and areas for improvement. This feature enables you to make data-driven decisions, enhancing your support strategy and boosting customer satisfaction. You’ll find it an invaluable tool for optimizing your operations and achieving better results.
Proactive Chat
Engaging with customers proactively can significantly enhance their experience, and Formilla’s proactive chat feature makes it possible. I loved how it allows us to initiate conversations based on visitor behavior, offering assistance before they even ask for it. This feature helps you capture potential leads and improve customer satisfaction by addressing their needs promptly. You’ll appreciate how it enhances your team’s ability to provide exceptional service.
Custom Branding
Maintaining brand consistency is important, and Formilla’s custom branding feature helps you achieve that. I enjoyed how easy it was to customize the chat interface to reflect our brand’s identity, creating a seamless experience for customers. This feature reinforces brand recognition and enhances the overall user experience. You’ll find it rewarding to create a cohesive customer journey that aligns with your brand’s values and aesthetics.
Who Is Formilla Best For?
Formilla is perfect for small to medium-sized businesses seeking to enhance their customer support and engagement. With features like real-time chat, automated responses, and seamless integrations, it helps businesses improve customer satisfaction and streamline support processes efficiently.
- Great for small to medium businesses.
Formilla is designed to simplify customer support for small to medium businesses. Its intuitive interface and real-time chat features make it easy to engage with customers and resolve their queries quickly, enhancing overall customer satisfaction.
- Ideal for growing companies.
As your business expands, Formilla grows with you. It offers essential features like automated responses and integration with various platforms, making it an excellent fit for businesses that need scalable solutions as their customer support needs increase.
- Perfect for budget-conscious teams.
Formilla provides advanced features—such as real-time chat and automated responses—at a cost-effective price point, making it ideal for businesses looking to optimize customer support without breaking the bank.
Frequently Asked Questions
What are the different pricing plans offered by Formilla?
Does Formilla offer a free trial for its services?
Are there any discounts available for Formilla's pricing plans?
Can I upgrade or downgrade my Formilla plan at any time?
What payment methods does Formilla accept for its plans?
Is there a setup fee for using Formilla's services?
Does Formilla offer any enterprise-level pricing plans?
Are there any hidden fees associated with Formilla's pricing plans?
Can I cancel my Formilla subscription at any time?
Does Formilla offer support for setting up and using the software?
Anastasia Belyh
Anastasia Belyh is a senior tech writer with over 15 years of experience in marketing, sales, and business software. Having worked in investment banking, management consulting, and founded multiple companies, her in-depth knowledge and hands-on expertise make her software reviews authoritative, trustworthy, and highly practical for business decision-makers.
