Five9

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Five9 Pricing & Plans (2024 Guide)

Q: What pricing plans does Five9 offer?

Five9 offers a range of pricing plans tailored to different business sizes and needs. Each plan includes various features such as intelligent call routing, CRM integration, and real-time analytics. The pricing is designed to provide flexibility and scalability, ensuring that businesses can choose a plan that aligns with their specific requirements and budget.

Q: Is there a free trial available for Five9?

Yes, Five9 offers a free trial for potential customers to explore its features and capabilities. This trial period allows businesses to experience the platform firsthand and determine if it meets their contact center needs before committing to a paid plan. It's a great way to assess the value and functionality of Five9 without any financial risk.

Q: How does Five9's pricing compare to competitors?

Five9's pricing is competitive, especially considering the comprehensive features it offers. While it may be on the higher end for small businesses, the value it provides in terms of efficiency and customer satisfaction often justifies the cost. Compared to other contact center solutions, Five9 stands out for its robust analytics and seamless CRM integration, making it a worthwhile investment for many businesses.

Q: Are there any hidden fees with Five9?

Five9 is transparent about its pricing, and there are no hidden fees. The costs are clearly outlined in the pricing plans, and any additional charges for extra features or services are communicated upfront. This transparency helps businesses budget effectively and ensures there are no surprises when it comes to billing.

Q: Can Five9 pricing be customized?

Yes, Five9 offers customizable pricing options to accommodate the unique needs of different businesses. By working with Five9's sales team, you can tailor a plan that includes the specific features and services your business requires. This flexibility ensures that you only pay for what you need, making it a cost-effective solution for many organizations.

Author

Martin Lunendonk

Last Update

Nov 13, 2024

Affiliate Disclaimer

We earn a commission from partner links on Keevee. Commissions do not affect our editor's opinions or evaluations.

4.5

Excellent Value For Price

Five9

Five9 offers a robust contact center solution with comprehensive features and seamless CRM integration. While it may be complex for beginners, its real-time analytics and reporting make it a valuable investment for enhancing customer service.

Comprehensive contact center features.
Seamless integration with CRM systems.
Real-time analytics and reporting.
Complex setup for beginners.
Higher cost for small businesses.

Free plan?

Starting price

$119 per month

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Five9 Review

What is Five9?

Five9 is a cloud-based contact center solution that enhances customer interactions through intelligent routing, real-time analytics, and seamless integrations. Its pricing reflects the value of improving customer service efficiency and satisfaction. With flexible plans, Five9 ensures businesses can optimize their contact center operations without overpaying for unnecessary features.

How Much Does Five9 Cost?

Five9 offers a variety of pricing plans to cater to different business needs, from small teams to large enterprises. Below is a detailed breakdown of Five9’s plans, highlighting their key features for various business requirements.

Five9 Pricing Plans

Digital

For digital-only businesses

$119

per month

Try For Free

Digital includes:

Includes chat, voice, email, SMS/MMS, and social messaging channels.
Blended inbound and outbound communication with agent desktop.
Geo redundancy and recording for reliable operations.
24/7 world-class support for uninterrupted service.

Core

For voice-only businesses

$119

per month

Try For Free

Core includes:

Includes chat, voice, email, SMS/MMS, and social messaging channels.
Blended inbound and outbound communication with agent desktop.
Geo redundancy and recording for reliable operations.
24/7 world-class support for uninterrupted service.

Premium

For comprehensive communication

Contact sales

Request Pricing

Includes Core, plus:

Essential quality management for improved service.
Blended inbound and outbound communication with agent desktop.
Geo redundancy and recording for reliable operations.
24/7 world-class support for uninterrupted service.

Optimum

For enhanced engagement

Contact sales

Request Pricing

Includes Core, plus:

Essential quality management for improved service.
Blended inbound and outbound communication with agent desktop.
Geo redundancy and recording for reliable operations.
24/7 world-class support for uninterrupted service.

Ultimate

For advanced analytics

Contact sales

Request Pricing

Includes Core, plus:

Essential quality management for improved service.
Blended inbound and outbound communication with agent desktop.
Geo redundancy and recording for reliable operations.
24/7 world-class support for uninterrupted service.

Five9 Pricing Plans in Detail

Digital

The Digital plan is designed for businesses that operate a digital-only contact center. It provides essential tools and channels such as chat, voice, email, SMS/MMS, and social messaging. The plan ensures reliable operations with geo redundancy and recording, and offers 24/7 world-class support.

Core

The Core plan is tailored for businesses that require a voice-only contact center. It includes essential tools and channels like chat, voice, email, SMS/MMS, and social messaging. The plan offers blended inbound and outbound communication, geo redundancy, recording, and 24/7 support.

Premium

The Premium plan builds on the Core plan by adding chat and email capabilities, along with essential quality management. It is ideal for businesses seeking comprehensive communication solutions. The plan includes all features of the Core Bundle, ensuring reliable operations and 24/7 support.

Optimum

The Optimum plan enhances the Core plan by including chat, email, and essential quality management. It is designed for businesses looking to improve engagement and service quality. The plan offers all features of the Core Bundle, ensuring reliable operations and 24/7 support.

Ultimate

The Ultimate plan offers the most comprehensive solution, adding analytics to the Core plan's features. It includes chat, email, and essential quality management, making it ideal for businesses seeking advanced analytics capabilities. The plan ensures reliable operations and 24/7 support.

Top Five9 Features

Intelligent Call Routing

Imagine being able to direct your customers to the right agent every time. With Five9's intelligent call routing, you can do just that. I found this feature incredibly beneficial as it uses AI to analyze customer data and match them with the most suitable agent. This not only improves customer satisfaction but also boosts agent productivity. You’ll appreciate how it reduces wait times and enhances the overall customer experience, making your contact center more efficient.

Real-Time Analytics

When I first used Five9, the real-time analytics feature stood out. It provides instant insights into call center performance, allowing you to make informed decisions on the fly. You can monitor key metrics like call volume, agent performance, and customer satisfaction in real-time. This feature is a game-changer for managers who need to adapt quickly to changing conditions and ensure their team is performing at its best. It’s like having a dashboard that keeps you in control at all times.

CRM Integration

Five9’s seamless CRM integration is something I found incredibly useful. It connects effortlessly with popular CRM systems, ensuring that all customer interactions are logged and accessible. This means you can provide personalized service by having all the customer information at your fingertips. You’ll love how it streamlines workflows and enhances the customer experience by making every interaction more meaningful and efficient. It’s a feature that truly bridges the gap between your contact center and CRM.

Who Is Five9 Best For?

Five9 is perfect for medium to large enterprises seeking to enhance their customer service operations. With features like intelligent routing and real-time analytics, it helps businesses streamline interactions and improve customer satisfaction, making it an ideal choice for those looking to optimize their contact center efficiency.

Best for large-scale contact centers.
Five9 excels in environments with high call volumes and complex customer interactions. Its intelligent routing and real-time analytics make it ideal for large-scale contact centers that need to manage extensive customer service operations efficiently.
Great for CRM-integrated solutions.
For businesses that rely heavily on CRM systems, Five9 offers seamless integration, ensuring that customer data is easily accessible and interactions are personalized. This makes it a great choice for companies looking to enhance their CRM capabilities.
Ideal for data-driven decision making.
With its robust analytics and reporting features, Five9 is perfect for businesses that prioritize data-driven decision making. It provides insights into customer interactions, helping companies refine their strategies and improve service quality.

Frequently Asked Questions

What pricing plans does Five9 offer?

Is there a free trial available for Five9?

How does Five9's pricing compare to competitors?

Are there any hidden fees with Five9?

Can Five9 pricing be customized?

Author

Martin Lunendonk

Martin Lunendonk is a senior tech writer specializing in website builders, web hosting, and ecommerce platforms. With a background in finance, accounting, and philosophy, he has founded multiple tech startups and worked in medium to large tech companies and investment banking, bringing deep expertise and reliable insights to his software reviews.

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