Dialpad vs Aircall (2024 Comparison)
Dialpad offers a comprehensive communication platform with AI-powered features and seamless integrations. Its flexibility and scalability make it ideal for businesses of all sizes.
- AI-powered call transcription.
- Comprehensive analytics.
- Flexible and scalable.
- Steeper learning curve.
- Limited call routing options.
Free plan?
YesStarting price
$15 per month per user
Aircall provides a user-friendly phone system with advanced call routing and CRM integration, making it a top choice for customer support and sales teams.
- User-friendly interface.
- Advanced call routing.
- Seamless CRM integration.
- Higher cost.
- Less detailed analytics.
Free plan?
NoStarting price
$30 per month per userWhat is Dialpad?
Dialpad is a cloud-based communication platform that offers voice, video, and messaging services. It helps businesses streamline their communication processes by providing a unified platform that integrates with various tools like CRM systems. With features like AI-powered call transcription and analytics, Dialpad enhances productivity and collaboration. It's particularly beneficial for remote teams, allowing seamless communication from anywhere. Whether you're a small business or a large enterprise, Dialpad's flexibility and scalability make it a valuable asset in daily operations.
What is Aircall?
Aircall is a cloud-based phone system designed for modern businesses. It simplifies customer support and sales processes by offering features like call routing, analytics, and integrations with popular CRM and helpdesk tools. Aircall is ideal for teams that need a reliable and scalable communication solution. It enhances customer interactions by providing clear call quality and easy access to call data. Whether you're managing a small team or a large call center, Aircall's user-friendly interface and robust features make it a go-to choice for efficient communication.
Pros and Cons of Dialpad vs Aircall
Pros & Cons of Dialpad
- Dialpad's AI-powered call transcription provides accurate and real-time transcriptions, making it an invaluable tool for teams that need to keep detailed records of their conversations.
- Dialpad offers comprehensive analytics that provide insights into call patterns, helping teams make data-driven decisions and improve performance.
- Dialpad's flexibility and scalability make it suitable for businesses of all sizes, allowing them to grow and adapt their communication needs as they expand.
- Dialpad's advanced features can result in a steeper learning curve for new users, requiring additional time and training to fully utilize its capabilities.
- While Dialpad offers call routing, its options are slightly less advanced compared to other tools, which may limit its effectiveness for teams with complex routing needs.
Pros & Cons of Aircall
- Aircall's user-friendly interface makes it easy for teams to get up and running quickly, reducing the time and effort required for onboarding new members.
- Aircall offers advanced call routing options that ensure calls are directed to the right team members quickly and efficiently, making it ideal for customer support teams.
- Aircall's seamless CRM integration allows teams to access customer information and manage interactions directly from their CRM platform, enhancing productivity and efficiency.
- Aircall's pricing is higher compared to other tools, which may be a consideration for businesses with limited budgets or those looking for cost-effective solutions.
- While Aircall provides robust analytics, they are not as detailed as some other tools, which may limit the insights available for teams looking to make data-driven decisions.
Dialpad vs Aircall: At A Glance
Dialpad vs Aircall: A Detailed Breakdown of Key Features
Call Transcription
Dialpad's call transcription feature is powered by AI, providing accurate and real-time transcriptions that are invaluable for teams that need to keep detailed records of their conversations. This feature is particularly useful for sales and support teams that need to refer back to previous calls. Aircall, while offering call transcription, doesn't match the accuracy and speed of Dialpad's AI-driven solution. If call transcription is a critical feature for your business, Dialpad is the better choice.
Call Routing
Aircall excels in call routing, offering advanced options that ensure calls are directed to the right team members quickly and efficiently. This feature is essential for customer support teams that need to manage high call volumes. Dialpad also offers call routing, but its options are slightly less advanced. If call routing is a priority, Aircall is the superior choice.
Analytics
Dialpad provides comprehensive analytics that offer insights into call patterns, helping teams make data-driven decisions. This feature is particularly beneficial for managers who need to track team performance and identify areas for improvement. Aircall's analytics are robust but not as detailed as Dialpad's. If you need in-depth analytics, Dialpad is the better option.
CRM Integration
Aircall offers seamless CRM integration, making it easy for teams to access customer information and manage interactions directly from their CRM platform. This feature is crucial for sales teams that rely on CRM data to close deals. Dialpad also provides CRM integration, but Aircall's options are more extensive. If CRM integration is a key requirement, Aircall is the better choice.
Voicemail
Both Dialpad and Aircall offer voicemail features that allow users to receive and manage messages efficiently. Dialpad's voicemail system is user-friendly and integrates well with its other features, making it a convenient option for teams. Aircall's voicemail is also reliable, with easy access and management options. If voicemail is a deciding factor, both tools are equally effective.
Mobile App
Dialpad's mobile app is designed for on-the-go communication, offering a seamless experience that mirrors its desktop version. This feature is ideal for remote teams that need to stay connected from anywhere. Aircall's mobile app is also user-friendly, providing essential features for managing calls on the move. If a mobile app is important for your team, both tools offer excellent solutions.
Pricing Comparison of Dialpad and Aircall
To assist you in making an informed choice, we’ve outlined the pricing plans and essential features of Dialpad and Aircall. This comparison will highlight the best option for your communication needs.
Dialpad Pricing Plans
- Unlimited Ai Meetings for up to 10 participants.
- SMS, MMS & team messaging for seamless communication.
- Ai-powered call & voicemail transcriptions for easy access.
- Google Workspace & Microsoft 365 integrations for productivity.
- CRM integrations with Salesforce, Zendesk, HubSpot, Zoho & more.
- Microsoft Teams integration for enhanced collaboration.
- Multiple phone numbers per account for flexibility.
- Global SMS capabilities for international reach.
- Unlimited office locations for global operations.
- Unlimited ring groups for efficient call management.
- Dial-by-extension for easy internal communication.
- Integrations with leading SSO providers for security.
Aircall Pricing Plans
- Unlimited calls within US and Canada for cost-effective communication.
- Essential telephony features including IVR and call recording.
- Send and receive SMS and MMS for versatile messaging.
- Softphone for desktop, Android, and iOS for flexible usage.
- Mandatory call tagging for better call management.
- Advanced analytics and live monitoring for performance insights.
- Queue call back and smart routing for improved customer service.
- Power Dialer and Voicemail Drop for efficient sales operations.
- Custom onboarding for tailored setup experience.
- Access to API developer support for technical assistance.
- Service-level agreement for guaranteed service quality.
- Single sign-on for simplified user access.
Our Rating Methodology
We thoroughly evaluate each communication tool, focusing on key aspects like functionality, ease of use, and integrations. By analyzing user feedback and conducting in-depth testing, we ensure our recommendations align with your needs. Each factor is weighted to provide a reliable final rating, helping you choose the best tool for your business.
Dialpad or Aircall: Which One Matches Your Business Needs?
Choose Dialpad If You Need ...
- Advanced AI features
If you need a communication platform with advanced AI features like call transcription and analytics, Dialpad is the better choice. Its AI-driven tools provide valuable insights and enhance productivity, making it ideal for data-driven teams.
- Scalable communication solution
If you're looking for a scalable communication solution that can grow with your business, Dialpad is the superior option. Its flexibility and robust infrastructure make it suitable for businesses of all sizes, ensuring seamless communication as you expand.
Choose Aircall If You Need ...
- User-friendly interface
If you prioritize a user-friendly interface that allows for quick onboarding and easy navigation, Aircall is the better choice. Its intuitive design reduces the learning curve, making it ideal for teams that need to get up and running quickly.
- Advanced call routing
If advanced call routing is a priority for your team, Aircall is the superior option. Its robust routing features ensure calls are directed to the right team members efficiently, making it ideal for customer support teams managing high call volumes.
Frequently Asked Questions
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Martin Lunendonk
Martin Lunendonk is a senior tech writer specializing in website builders, web hosting, and ecommerce platforms. With a background in finance, accounting, and philosophy, he has founded multiple tech startups and worked in medium to large tech companies and investment banking, bringing deep expertise and reliable insights to his software reviews.
