Comm100 empowers businesses with a robust customer engagement platform, offering seamless CRM integration and flexible pricing plans. It's a valuable tool for enhancing customer satisfaction and streamlining operations.
Free plan?
YesStarting price
$31 per month per userComm100 offers a variety of pricing plans to cater to different business needs. Below is a detailed breakdown of Comm100’s plans, highlighting their key features for various business requirements.
The Live Chat Startup plan is designed to provide essential live chat features for small businesses. It includes configurable chat buttons, multi-language support, and real-time monitoring. This plan is perfect for businesses looking to establish a basic online customer support presence with efficient management tools and canned messages for quick responses.
The Live Chat Plus plan builds on the Startup plan by adding advanced features like audio-video chat, multiple campaigns, and role management. It is ideal for medium enterprises that require more sophisticated communication tools and the ability to manage multiple campaigns and roles within their team. This plan enhances customer interaction and data collection with custom fields.
The Live Chat Ultra plan offers the most comprehensive set of features, including dynamic campaigns, advanced reporting, and custom variables. It is tailored for large enterprises that need robust chat solutions with advanced routing and shift management. This plan provides the flexibility and depth required for complex customer service operations and detailed performance analysis.
Imagine being able to connect with your customers in real-time, addressing their queries instantly. That's what live chat offers you. From my experience, it significantly boosts customer satisfaction by providing immediate assistance. You can engage with multiple customers simultaneously, saving time and resources. It's like having a virtual assistant that never sleeps, always ready to help your customers. This feature is a game-changer for businesses aiming to enhance their customer service.
Email integration is a lifesaver for managing customer communications. I found it incredibly useful to have all customer interactions in one place. It ensures that no email goes unanswered, improving response times and customer satisfaction. You can track and manage emails efficiently, making it easier to prioritize and address customer needs. This feature is essential for businesses that rely heavily on email communication.
Social media integration allows you to engage with customers on platforms they frequent. From my experience, it opens up new channels for customer interaction, making your business more accessible. You can respond to comments, messages, and mentions directly from the platform, ensuring timely and consistent communication. This feature is perfect for businesses looking to expand their reach and improve their social media presence.
Analytics and reporting provide valuable insights into customer interactions. I found it incredibly beneficial to track performance metrics and identify areas for improvement. You can analyze customer behavior, measure satisfaction levels, and make data-driven decisions to enhance your service. This feature is crucial for businesses that want to optimize their customer engagement strategies and achieve better results.
Chatbot integration automates customer interactions, providing instant responses to common queries. From my experience, it reduces the workload on customer service teams, allowing them to focus on more complex issues. You can customize chatbots to suit your business needs, ensuring a personalized customer experience. This feature is ideal for businesses looking to improve efficiency and provide 24/7 support.
Co-browsing allows you to assist customers in real-time by navigating their screens. I found it incredibly helpful for resolving complex issues quickly. You can guide customers through processes, making it easier for them to understand and complete tasks. This feature is perfect for businesses that offer technical support or need to provide detailed assistance.
Voice and video chat offer a more personal touch to customer interactions. From my experience, it enhances communication by allowing face-to-face conversations. You can build stronger relationships with customers, improving trust and satisfaction. This feature is ideal for businesses that want to provide a more personalized customer experience.
A ticketing system streamlines customer support by organizing and prioritizing requests. I found it incredibly useful for managing high volumes of inquiries efficiently. You can track the status of each ticket, ensuring timely resolutions and improved customer satisfaction. This feature is essential for businesses that handle a large number of customer interactions.
A knowledge base provides customers with self-service options, reducing the need for direct support. From my experience, it empowers customers to find answers to their questions quickly. You can create and manage articles, FAQs, and guides, making it easier for customers to access information. This feature is perfect for businesses that want to enhance customer satisfaction and reduce support costs.
The mobile app allows you to manage customer interactions on the go. I found it incredibly convenient to access customer data and respond to inquiries from anywhere. You can stay connected with your customers, ensuring timely and efficient communication. This feature is ideal for businesses that need to provide support outside of traditional office hours.
Customizable chat widgets allow you to tailor the chat experience to match your brand. From my experience, it enhances the customer experience by providing a consistent look and feel. You can customize colors, fonts, and messages, ensuring a seamless integration with your website. This feature is perfect for businesses that want to maintain brand consistency and improve customer engagement.
Multi-language support enables you to communicate with customers in their preferred language. I found it incredibly beneficial for reaching a global audience. You can provide support in multiple languages, improving customer satisfaction and expanding your market reach. This feature is essential for businesses that operate internationally or serve diverse customer bases.
Comm100 is perfect for medium to large enterprises seeking to enhance their customer engagement strategies. With features like live chat, email, and social media integration, it helps businesses improve customer satisfaction and streamline communication processes.
Comm100 is designed for businesses that prioritize customer engagement and satisfaction. Its comprehensive suite of tools, including live chat and social media integration, makes it ideal for companies looking to enhance their customer service capabilities.
Comm100 excels in providing a unified platform for managing customer interactions across multiple channels. This makes it a great choice for businesses that need to streamline communication and ensure consistent customer experiences.
Comm100 offers seamless integration with CRM systems, making it perfect for businesses that want to enhance their customer relationship management. This feature ensures that customer data is easily accessible and actionable, improving service efficiency.
Anastasia Belyh
Anastasia Belyh is a senior tech writer with over 15 years of experience in marketing, sales, and business software. Having worked in investment banking, management consulting, and founded multiple companies, her in-depth knowledge and hands-on expertise make her software reviews authoritative, trustworthy, and highly practical for business decision-makers.