Close vs Capsule CRM (2024 Comparison)
Close offers advanced sales automation and robust reporting tools, making it ideal for sales-driven teams. Its predictive dialing capabilities enhance call efficiency, helping you connect with more prospects.
- Advanced sales automation features
- Robust reporting tools
- Predictive dialing capabilities
- Steep learning curve
- Higher price point
Free plan?
YesStarting price
$49 per month per user
Capsule CRM provides a user-friendly interface and affordable pricing, making it a great choice for small businesses. Its wide range of integrations offers flexibility and customization options.
- User-friendly interface
- Affordable pricing
- Wide range of integrations
- Limited advanced features
- Less responsive support
Free plan?
YesStarting price
$18 per month per userWhat is Close?
Close is a powerful CRM tool designed to help sales teams close more deals. It offers features like email automation, predictive dialing, and robust reporting, making it a favorite among sales professionals. With Close, you can streamline your sales process, improve communication, and ultimately boost your sales performance. It's particularly beneficial for small to medium-sized businesses looking to enhance their sales operations.
What is Capsule CRM?
Capsule CRM is a user-friendly customer relationship management software that helps businesses manage their customer interactions and sales pipeline effectively. It offers features like contact management, task tracking, and sales forecasting, making it an ideal choice for small businesses. Capsule CRM simplifies the process of managing customer relationships, allowing you to focus on growing your business and improving customer satisfaction.
Pros and Cons of Close vs Capsule CRM
Pros & Cons of Close
- Close offers advanced sales automation features that streamline your sales process, allowing you to focus on closing deals. This feature is particularly beneficial for sales-driven teams looking to improve efficiency.
- Close provides robust reporting tools that offer valuable insights into your sales performance. These tools help you analyze your performance and make data-driven decisions to improve your sales strategy.
- Close offers predictive dialing capabilities that help sales teams increase their call efficiency and connect with more prospects. This feature is particularly beneficial for sales-driven teams looking to improve their outreach.
- Close has a steep learning curve due to its advanced features, which may require some time to master. This can be a challenge for new users who are not familiar with CRM tools.
- Close is priced higher than some other CRM tools, which may be a consideration for small businesses with limited budgets. However, the advanced features may justify the cost for sales-driven teams.
Pros & Cons of Capsule CRM
- Capsule CRM offers a user-friendly interface that makes it easy for new users to get started. Its intuitive design helps users navigate through features without much hassle, making it ideal for small businesses.
- Capsule CRM offers affordable pricing plans that make it accessible to small businesses. Its pricing structure provides good value for the features offered, making it a cost-effective choice for budget-conscious users.
- Capsule CRM offers a wide range of integrations, making it easy to connect with other tools you use. This flexibility allows you to customize your CRM experience and streamline your workflow.
- Capsule CRM lacks some of the advanced features found in other CRM tools, which may be a limitation for sales-driven teams looking for more comprehensive functionality.
- Capsule CRM's customer support may not be as responsive as some other CRM tools, which can be a challenge for users who need immediate assistance with their CRM issues.
Close vs Capsule CRM: At A Glance
Value to Price
Close offers a robust set of features that justify its price, making it a great investment for sales teams. Its automation capabilities and reporting tools provide excellent value. Capsule CRM, while slightly more affordable, offers a good balance of features for small businesses. If you're looking for a tool that offers more advanced features for the price, Close is the better choice.
Ease of Use
Capsule CRM shines in its user-friendly interface, making it easy for new users to get started. Its intuitive design helps users navigate through features without much hassle. Close, while also user-friendly, has a steeper learning curve due to its advanced features. If ease of use is your priority, Capsule CRM is the way to go.
Functionality
Close excels in functionality with its advanced sales automation and reporting features, making it ideal for sales-driven teams. Capsule CRM offers essential CRM functionalities but lacks some of the advanced features found in Close. If you need a tool with comprehensive functionality, Close is the better option.
Scalability
Close is designed to scale with your business, offering features that grow with your sales team. Capsule CRM is also scalable but is more suited for small to medium-sized businesses. If you're planning for growth, Close provides better scalability options.
Integrations
Capsule CRM offers a wide range of integrations, making it easy to connect with other tools you use. Close also provides integrations but focuses more on sales-related tools. If integrations are crucial for your workflow, Capsule CRM offers more flexibility.
Customer Support
Close provides reliable customer support, ensuring that users can get help when needed. Capsule CRM also offers good support but may not be as responsive as Close. If customer support is a priority, Close is the better choice.
Security
Both Close and Capsule CRM offer robust security features to protect your data. Close has slightly more advanced security measures, making it a safer choice for businesses handling sensitive information. If security is a top concern, Close is the better option.
Overall Rating
Close scores higher overall due to its advanced features and scalability, making it ideal for sales-driven teams. Capsule CRM is a solid choice for small businesses looking for an easy-to-use CRM. If you're looking for a comprehensive CRM solution, Close is the better choice.
Close vs Capsule CRM: A Detailed Breakdown of Key Features
Email Automation
Close offers advanced email automation features that allow you to streamline your communication with prospects and customers. This feature is particularly useful for sales teams looking to automate follow-ups and nurture leads. Capsule CRM also provides email automation, but it lacks some of the advanced capabilities found in Close. If you're looking for a tool with robust email automation, Close is the better choice.
Contact Management
Capsule CRM excels in contact management with its intuitive interface and easy-to-use features. It allows you to organize and manage your contacts efficiently. Close also offers contact management, but its focus is more on sales-related features. If contact management is your priority, Capsule CRM is the better option.
Sales Forecasting
Close provides advanced sales forecasting tools that help you predict future sales and make informed decisions. This feature is particularly beneficial for sales-driven teams. Capsule CRM offers basic sales forecasting, but it may not be as comprehensive as Close. If you need a tool with advanced sales forecasting, Close is the better choice.
Task Tracking
Capsule CRM offers excellent task tracking features that help you stay organized and on top of your tasks. It allows you to assign tasks, set deadlines, and track progress easily. Close also provides task tracking, but its focus is more on sales-related tasks. If task tracking is your priority, Capsule CRM is the better option.
Reporting Tools
Close offers robust reporting tools that provide valuable insights into your sales performance. This feature is particularly useful for sales teams looking to analyze their performance and make data-driven decisions. Capsule CRM also provides reporting tools, but they may not be as advanced as Close. If you need a tool with comprehensive reporting tools, Close is the better choice.
Predictive Dialing
Close offers predictive dialing features that help sales teams increase their call efficiency and connect with more prospects. This feature is particularly beneficial for sales-driven teams. Capsule CRM does not offer predictive dialing, making Close the better choice if this feature is important to you.
Pricing Comparison of Close and Capsule CRM
To assist you in making an informed choice, we’ve outlined the pricing plans and essential features of Close and Capsule CRM. This comparison will highlight the best option for managing your customer relationships.
Close Pricing Plans
- Built-in calling, texting, and email solutions for seamless communication.
- Centralized inbox view to prioritize tasks effectively.
- Pipeline reporting to monitor and manage deal funnels.
- Data import and export for easy data management.
- Create multiple pipeline views for better deal tracking.
- Launch custom activities to track unique sales steps.
- Store call recordings for up to 30 days.
- Enhanced collaboration tools for team efficiency.
- Predictive dialer for faster lead calling.
- Enhanced customization with custom objects and reports.
- Manage visibility settings to keep teams focused.
- Advanced collaboration tools for large teams.
Capsule CRM Pricing Plans
- Basic CRM functionalities to manage contacts efficiently.
- No cost involved, ideal for startups or freelancers.
- Simple and straightforward CRM solution.
- Easy transition from spreadsheets to CRM.
- Email templates to streamline communication.
- AI-powered email assistant for high-converting emails.
- Shared mailbox for team collaboration.
- Premium integrations with tools like Xero and Zendesk.
- Workflow automations for efficient sales processes.
- Advanced sales reporting for better insights.
- Multiple sales pipelines for diverse projects.
- Project management with kanban-style boards.
- Multiple project boards for complex project management.
- Contact enrichment for detailed contact profiles.
- Custom fields and tags for tailored CRM experience.
- Enhanced targeting with up-to-date contact information.
- Dedicated account manager for personalized support.
- Custom training for team onboarding.
- Ongoing priority support for immediate assistance.
- Manage pipelines and projects at scale.
Our Rating Methodology
We thoroughly test each CRM tool, evaluating key features like ease of use, functionality, and scalability. We also analyze user reviews to ensure our recommendations fit your needs. Each of the seven evaluation factors is weighted by importance to provide an accurate final rating, helping you avoid poor-quality tools and make informed decisions.
Close or Capsule CRM: Which One Matches Your Business Needs?
Choose Close If You Need ...
- Advanced sales automation
If you need a CRM tool with advanced sales automation features, Close is the better choice. Its automation capabilities streamline your sales process, allowing you to focus on closing deals and improving efficiency.
- Comprehensive reporting tools
If you require robust reporting tools to analyze your sales performance, Close is the ideal option. Its reporting features provide valuable insights, helping you make data-driven decisions and improve your sales strategy.
Choose Capsule CRM If You Need ...
- User-friendly interface
If you prefer a CRM tool with a user-friendly interface, Capsule CRM is the better choice. Its intuitive design makes it easy for new users to get started, making it ideal for small businesses.
- Affordable pricing
If you're looking for a CRM tool with affordable pricing, Capsule CRM is the ideal option. Its pricing plans provide good value for the features offered, making it a cost-effective choice for budget-conscious users.
Frequently Asked Questions
Which CRM tool is better for small businesses?
Does Close offer advanced sales automation features?
Which CRM tool offers better reporting tools?
Is Capsule CRM easy to use?
Which CRM tool offers better customer support?
Does Capsule CRM offer a wide range of integrations?
Anastasia Belyh
Anastasia Belyh is a senior tech writer with over 15 years of experience in marketing, sales, and business software. Having worked in investment banking, management consulting, and founded multiple companies, her in-depth knowledge and hands-on expertise make her software reviews authoritative, trustworthy, and highly practical for business decision-makers.
