Close vs Bitrix24 (2024 Comparison)
Close is a powerful CRM tool designed for sales teams, offering advanced email automation and intuitive user interface. It's perfect for businesses looking to enhance their sales operations.
- Advanced email automation features
- Intuitive user interface
- Responsive customer support
- Limited scalability for non-sales functions
- Higher learning curve for beginners
Free plan?
YesStarting price
$49 per month per user
Bitrix24 is a comprehensive CRM and collaboration platform, offering a wide range of tools for managing customer relationships and team communication. It's ideal for businesses looking to integrate multiple functions.
- Comprehensive suite of tools
- Excellent scalability options
- Affordable pricing
- Steeper learning curve
- Longer customer support response times
Free plan?
YesStarting price
US$49 per monthWhat is Close?
Close is a powerful CRM tool designed to help sales teams close more deals. It offers features like email automation, predictive dialing, and robust reporting, making it a favorite among sales professionals. With Close, you can streamline your sales process, improve communication, and ultimately boost your team's productivity. It's particularly beneficial for small to medium-sized businesses looking to enhance their sales operations.
What is Bitrix24?
Bitrix24 is a comprehensive CRM and collaboration platform that offers a wide range of tools for managing customer relationships, projects, and team communication. It provides features like task management, document sharing, and social intranet, making it a versatile choice for businesses of all sizes. Bitrix24 helps teams stay organized, improve collaboration, and enhance customer interactions, making it an ideal solution for companies looking to integrate their CRM and project management needs.
Pros and Cons of Close vs Bitrix24
Pros & Cons of Close
- Close offers advanced email automation features that allow sales teams to automate follow-ups and track email performance, making it a valuable tool for improving sales efficiency.
- Close is known for its intuitive user interface, making it easy for sales teams to adopt and use effectively, reducing the learning curve and increasing productivity.
- Close provides responsive customer support, ensuring that users receive timely assistance and can quickly resolve any issues they encounter, enhancing the overall user experience.
- Close is primarily focused on sales teams, which may limit its scalability for businesses looking to integrate other functions, such as project management or team collaboration.
- While Close offers powerful features, beginners may find the learning curve steeper compared to other CRM tools, requiring additional time and resources for training.
Pros & Cons of Bitrix24
- Bitrix24 offers a comprehensive suite of tools for CRM, project management, and team collaboration, making it a versatile choice for businesses looking to integrate multiple functions.
- Bitrix24 provides excellent scalability options, allowing businesses to grow and expand their operations without outgrowing the platform, making it suitable for growing companies.
- Bitrix24 offers affordable pricing plans, making it an attractive option for businesses looking for a cost-effective solution without compromising on features and functionality.
- Bitrix24's extensive feature set can result in a steeper learning curve for new users, requiring additional time and resources for training and onboarding.
- Users have reported longer response times from Bitrix24's customer support, which can be frustrating for businesses that require timely assistance and issue resolution.
Close vs Bitrix24: At A Glance
Value to Price
Close offers a robust set of features that justify its pricing, making it a great value for sales teams looking to enhance their productivity. Bitrix24, while slightly more affordable, offers a wide range of tools that can be overwhelming for smaller teams. If you're looking for a tool that offers great value for its price, Close is the better choice.
Ease of Use
Close is known for its intuitive interface, making it easy for sales teams to adopt and use effectively. Bitrix24, on the other hand, has a steeper learning curve due to its extensive feature set. If ease of use is a priority for your team, Close is the more user-friendly option.
Functionality
Both Close and Bitrix24 offer a wide range of functionalities, but Bitrix24 stands out with its comprehensive suite of tools for CRM, project management, and team collaboration. If you're looking for a tool with extensive functionality, Bitrix24 is the better choice.
Scalability
Bitrix24 offers excellent scalability options, making it suitable for growing businesses. Close, while scalable, is more focused on sales teams and may not offer the same level of scalability for other business functions. If scalability is a key consideration, Bitrix24 is the better option.
Integrations
Both Close and Bitrix24 offer a range of integrations, but Close excels in integrating with popular sales tools, making it a great choice for sales-focused teams. If seamless integration with sales tools is important, Close is the better option.
Customer Support
Close is known for its responsive customer support, providing timely assistance to its users. Bitrix24 offers support as well, but users have reported longer response times. If customer support is a priority, Close is the better choice.
Security
Both Close and Bitrix24 prioritize security, but Close offers more advanced security features, making it a safer choice for businesses handling sensitive data. If security is a top concern, Close is the better option.
Overall Rating
Close receives a higher overall rating due to its ease of use, value for price, and customer support. Bitrix24, while offering extensive functionality, may not be as user-friendly for smaller teams. If you're looking for a well-rounded CRM tool, Close is the better choice.
Close vs Bitrix24: A Detailed Breakdown of Key Features
Email Automation
Close excels in email automation, offering advanced features that allow you to automate follow-ups and track email performance. Bitrix24 also offers email automation, but its features are not as advanced as Close. If email automation is a priority for your sales team, Close is the better choice.
Predictive Dialing
Close offers predictive dialing, a feature that helps sales teams increase their call efficiency by automatically dialing numbers and connecting agents to live calls. Bitrix24 lacks this feature, making Close the better choice for teams that rely heavily on phone sales.
Reporting
Close provides robust reporting features that allow sales teams to track performance and identify areas for improvement. Bitrix24 also offers reporting, but its features are not as tailored to sales teams. If detailed sales reporting is important, Close is the better option.
Task Management
Bitrix24 offers comprehensive task management features, allowing teams to assign tasks, set deadlines, and track progress. Close also offers task management, but its features are more focused on sales tasks. If task management is a priority, Bitrix24 is the better choice.
Document Sharing
Bitrix24 excels in document sharing, offering a range of features that allow teams to collaborate on documents in real-time. Close also offers document sharing, but its features are more limited. If document collaboration is important, Bitrix24 is the better option.
Social Intranet
Bitrix24 offers a social intranet feature that allows teams to communicate and collaborate in a social media-like environment. Close lacks this feature, making Bitrix24 the better choice for teams that value social collaboration.
Pricing Comparison of Close and Bitrix24
To assist you in making an informed choice, we’ve outlined the pricing plans and essential features of Close and Bitrix24. This comparison will highlight the best option for managing your CRM needs.
Close Pricing Plans
- Built-in calling, texting, and email solutions for seamless communication.
- Centralized inbox view to prioritize tasks effectively.
- Pipeline reporting to monitor and manage deal funnels.
- Data import and export for easy data management.
- Create multiple pipeline views for better deal tracking.
- Launch custom activities to track unique sales steps.
- Store call recordings for up to 30 days.
- Enhanced collaboration tools for team efficiency.
- Predictive dialer for faster lead calling.
- Enhanced customization with custom objects and reports.
- Manage visibility settings to keep teams focused.
- Advanced collaboration tools for large teams.
Bitrix24 Pricing Plans
- Task and project management to streamline workflows and deadlines.
- CRM system to manage customer relationships effectively.
- Bitrix24 Sign for secure document signing and management.
- Drive for cloud storage and file sharing.
- 5 user access for small team collaboration.
- Website builder for creating professional websites.
- Online store setup for e-commerce businesses.
- Customer support for resolving queries and issues.
- 50 user access for medium-sized teams.
- Marketing tools for promoting products and services.
- Online documents for collaborative editing and sharing.
- Administration tools for managing user roles and permissions.
- 100 user access for large teams and departments.
- X5 CRM for advanced customer relationship management.
- e-Signature for HR to streamline HR processes.
- Sales Intelligence for data-driven sales strategies.
- 250 user access with scalability up to 10,000 users.
- Multiple branches support for global operations.
- Enterprise pack for enhanced performance and security.
- Scalability options for growing business needs.
Our Rating Methodology
We thoroughly test each CRM tool, evaluating key features like ease of use, functionality, and scalability. We also analyze user reviews to ensure our recommendations fit your needs. Each of the seven evaluation factors is weighted by importance to provide an accurate final rating, helping you avoid poor-quality tools and make informed decisions.
Close or Bitrix24: Which One Matches Your Business Needs?
Choose Close If You Need ...
- Advanced email automation
If you are a sales team looking for a CRM tool with advanced email automation features, Close is the better choice. Its powerful automation capabilities can help you streamline your sales process and improve efficiency.
- Intuitive user interface
If you are a business looking for a CRM tool with an intuitive user interface, Close is the better choice. Its user-friendly design makes it easy for teams to adopt and use effectively, reducing the learning curve.
Choose Bitrix24 If You Need ...
- Comprehensive suite of tools
If you are a business looking for a comprehensive suite of tools for CRM, project management, and team collaboration, Bitrix24 is the better choice. Its extensive feature set makes it a versatile solution for integrating multiple functions.
- Excellent scalability options
If you are a growing business looking for a CRM tool with excellent scalability options, Bitrix24 is the better choice. Its ability to grow and adapt to changing needs makes it suitable for expanding companies.
Frequently Asked Questions
Which tool is better for sales teams, Close or Bitrix24?
Which tool offers better scalability, Close or Bitrix24?
Which tool is more affordable, Close or Bitrix24?
Which tool offers better customer support, Close or Bitrix24?
Which tool is better for document sharing, Close or Bitrix24?
Which tool is more user-friendly, Close or Bitrix24?
Anastasia Belyh
Anastasia Belyh is a senior tech writer with over 15 years of experience in marketing, sales, and business software. Having worked in investment banking, management consulting, and founded multiple companies, her in-depth knowledge and hands-on expertise make her software reviews authoritative, trustworthy, and highly practical for business decision-makers.
