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Chatra vs Re:amaze (2024 Comparison)

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Author

Anastasia Belyh

Last Update

Nov 17, 2024

We earn a commission from partner links on Keevee. Commissions do not affect our editor's opinions or evaluations.

Excellent Value For Price
4.3

0

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Chatra

Chatra offers an affordable and user-friendly live chat solution, perfect for small to medium-sized businesses. Its seamless integration and intuitive interface make it a great choice for enhancing customer communication.

  • Easy to set up and use
  • Affordable pricing plans
  • Seamless live chat experience
  • Limited advanced features
  • Basic social media integration

Free plan?

Yes

Starting price

$17 per month per user
Excellent Value For Price
4.5

0

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Re:amaze

Re:amaze provides a comprehensive customer support platform with advanced automation and multi-channel capabilities. Ideal for businesses seeking robust features and scalability to improve their customer service operations.

  • Comprehensive feature set
  • Advanced automation capabilities
  • Robust integrations
  • Higher learning curve
  • More expensive than competitors

Free plan?

Yes

Starting price

$14.50 per month per user

What is Chatra?

Chatra is a live chat software designed to enhance customer communication and engagement. It allows businesses to interact with their website visitors in real-time, providing instant support and assistance. With features like chatbots, visitor insights, and team collaboration, Chatra helps businesses improve customer satisfaction and boost sales. It integrates seamlessly with various platforms, making it a versatile tool for businesses of all sizes.

What is Re:amaze?

Re:amaze is a customer support and helpdesk software that streamlines communication across multiple channels. It offers features like live chat, email, social media integration, and knowledge base management. Re:amaze helps businesses manage customer inquiries efficiently, providing a unified platform for support teams. Its automation capabilities and customizable workflows make it an ideal choice for businesses looking to enhance their customer service operations.

Pros and Cons of Chatra vs Re:amaze

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Pros & Cons of Chatra

Affordable pricing plans
  • Chatra offers competitive pricing plans that are accessible for small to medium-sized businesses. Its affordability makes it an attractive option for those looking to enhance customer communication without breaking the bank.
Seamless live chat experience
  • Chatra provides a seamless live chat experience, allowing businesses to engage with website visitors in real-time. Its user-friendly interface ensures that both customers and support teams have a smooth interaction.
Limited advanced features
  • While Chatra offers essential live chat features, it may lack some of the advanced functionalities found in other tools. Businesses with complex needs might find its feature set somewhat limited.
Basic social media integration
  • Chatra's social media integration is basic, covering only essential platforms. Businesses with a strong social media presence might require more comprehensive integration options.
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Pros & Cons of Re:amaze

Comprehensive feature set
  • Re:amaze offers a comprehensive feature set that includes advanced automation, multi-channel support, and customizable workflows. Its robust capabilities make it a powerful tool for businesses looking to enhance their customer service operations.
Advanced automation capabilities
  • Re:amaze excels in automation, offering features like AI-driven chatbots and automated workflows. These capabilities help businesses manage customer inquiries efficiently, reducing response times and improving customer satisfaction.
Higher learning curve
  • Re:amaze's extensive feature set may come with a higher learning curve, requiring users to invest time in understanding its capabilities. Businesses should be prepared for a more involved setup process.
More expensive than competitors
  • Re:amaze's pricing may be higher than some competitors, reflecting its advanced features and capabilities. Businesses should consider their budget and needs when evaluating its cost-effectiveness.

Chatra vs Re:amaze: At A Glance

Decision FactorChatraRe:amaze
Value to Price
Good4.2
Excellent4.4
Ease of Use
Excellent4.5
Excellent4.6
Functionality
Excellent4.3
Excellent4.7
Scalability
Good4.1
Excellent4.5
Integrations
Good4.0
Excellent4.6
Customer Support
Excellent4.4
Excellent4.5
Security
Excellent4.3
Excellent4.4
Overall Rating
Excellent4.3
Excellent4.5

Value to Price

Chatra offers a competitive pricing structure that aligns well with its feature set, making it a cost-effective choice for small to medium-sized businesses. Re:amaze, on the other hand, provides a slightly higher value with its extensive features and integrations, justifying its price point for larger enterprises. If you're looking for a budget-friendly option with essential features, Chatra is a great choice.

Ease of Use

Both Chatra and Re:amaze are designed with user-friendliness in mind. Chatra's intuitive interface makes it easy for new users to get started quickly, while Re:amaze offers a more comprehensive setup that might require a bit of a learning curve. If you prioritize ease of use, Chatra is the better option.

Functionality

Re:amaze excels in functionality with its robust set of features, including advanced automation and multi-channel support. Chatra, while offering essential live chat features, may not match the depth of Re:amaze's capabilities. If you need a tool with extensive functionality, Re:amaze is the way to go.

Scalability

Re:amaze is designed to scale with your business, offering features that support growing teams and increasing customer interactions. Chatra is suitable for smaller teams and businesses with moderate growth expectations. If scalability is a priority, Re:amaze is the better choice.

Integrations

Re:amaze offers a wide range of integrations with popular platforms, making it a versatile choice for businesses with diverse tech stacks. Chatra provides essential integrations but may not cover as many platforms as Re:amaze. If you need extensive integration options, Re:amaze is the superior choice.

Customer Support

Both Chatra and Re:amaze offer reliable customer support, but Re:amaze provides more comprehensive support options, including dedicated account managers for larger plans. Chatra's support is efficient but may not offer the same level of personalized service. If personalized support is important, Re:amaze is the better option.

Security

Security is a priority for both Chatra and Re:amaze, with both tools offering robust security measures to protect customer data. Re:amaze has a slight edge with its advanced security features, making it a better choice for businesses with stringent security requirements.

Overall Rating

Re:amaze scores higher overall due to its comprehensive feature set and scalability, making it ideal for larger businesses. Chatra is a strong contender for smaller businesses looking for an affordable and easy-to-use solution. Choose Re:amaze for a more robust toolset.

Chatra vs Re:amaze: A Detailed Breakdown of Key Features

FeaturesChatraRe:amaze
Live Chat
Excellent4.5
Excellent4.6
Chatbots
Excellent4.3
Excellent4.5
Visitor Insights
Excellent4.4
Excellent4.6
Team Collaboration
Good4.2
Excellent4.5
Email Integration
Good4.1
Excellent4.7
Social Media Integration
Good4.0
Excellent4.6

Live Chat

Chatra offers a seamless live chat experience, allowing you to engage with website visitors in real-time. It's straightforward and easy to set up, making it ideal for businesses looking to enhance customer interaction quickly. Re:amaze, however, takes live chat a step further with additional features like chat routing and canned responses, which can significantly improve response times. If you're looking for a more advanced live chat solution, Re:amaze is the better choice.

Chatbots

Chatra's chatbots are designed to handle basic customer inquiries, freeing up your team for more complex tasks. They are easy to configure and can be a great asset for small businesses. Re:amaze offers more sophisticated chatbot capabilities, including AI-driven responses and workflow automation, making it a powerful tool for businesses with high volumes of customer interactions. If you need advanced chatbot functionality, Re:amaze is the superior option.

Visitor Insights

Both Chatra and Re:amaze provide valuable visitor insights, helping you understand customer behavior and preferences. Chatra offers essential analytics that are easy to interpret, while Re:amaze provides more detailed reports and data visualization tools. If you require in-depth visitor insights for strategic decision-making, Re:amaze is the better choice.

Team Collaboration

Chatra facilitates team collaboration with features like chat assignment and internal notes, making it easy for teams to work together on customer inquiries. Re:amaze enhances collaboration with advanced features like shared inboxes and team performance analytics, which can be beneficial for larger teams. If team collaboration is a priority, Re:amaze offers more comprehensive tools.

Email Integration

Chatra integrates with popular email platforms, allowing you to manage customer communications efficiently. It's a straightforward integration that works well for most businesses. Re:amaze offers more robust email integration, including automated workflows and email tracking, making it a better choice for businesses with complex email communication needs. If email integration is crucial, Re:amaze is the superior option.

Social Media Integration

Chatra provides basic social media integration, allowing you to connect with customers on platforms like Facebook and Twitter. It's a useful feature for businesses looking to expand their reach. Re:amaze offers more extensive social media integration, including support for multiple accounts and advanced analytics, making it ideal for businesses with a strong social media presence. If social media integration is important, Re:amaze is the better choice.

Pricing Comparison of Chatra and Re:amaze

We’ve compiled the pricing tables and highlighted the key features of both Chatra and Re:amaze to aid in your decision-making process. Let’s explore what each platform has to offer.

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Chatra Pricing Plans

Free
For Individuals
$0

per month

Get Startedright_arrow
Free includes:
  • Unlimited websites with customization and SSL-encryption.
  • Basic visitor info to understand your audience better.
  • Browser dashboard for easy access and management.
  • Complete conversation history for tracking interactions.
Essential
For Small Businesses
$17

per month per user

Try For Freeright_arrow
Includes Free, plus:
  • Intelligent chat bot for automated responses.
  • Detailed visitor info for in-depth insights.
  • Unlimited concurrent conversations for high productivity.
  • Chat notes for better team collaboration.
Pro
For Large Enterprises
$23

per month per user

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Includes Essential, plus:
  • Form & lead capture bot for lead generation.
  • Real-time visitor list for immediate engagement.
  • Screensharing via Median for enhanced support.
  • Chat Ratings for feedback and improvement.
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Re:amaze Pricing Plans

Basic
For Small Businesses
$14.5

per month per user

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Basic includes:
  • Live chat feature to engage with customers in real-time.
  • Social media channels integration for broader reach.
  • Public and internal FAQ for self-service support.
  • Workflow automation with macros for efficiency.
Pro
For Medium Businesses
$24.5

per month per user

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Includes Basic, plus:
  • Live view of site visitors for proactive engagement.
  • Advanced reporting for in-depth insights.
  • SMS and voice channels for diverse communication.
  • Custom hosted domain for brand consistency.
Plus
For Large Enterprises
$34.5

per month per user

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Includes Pro, plus:
  • Departments and staff groups for organized management.
  • Staff performance reporting for productivity tracking.
  • In-chat video calls for personalized interaction.
  • Customizable staff roles for tailored access.
Starter
For Startups
$59

per month

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Starter includes Basic features:
  • Limited to 500 responded conversations monthly.
  • Ideal for startups with growing needs.
  • Flat rate pricing for predictable costs.
  • Access to essential support tools.
Enterprise
For High-Volume Businesses
Contact sales
Request Pricingright_arrow
Enterprise includes all features:
  • White-glove service for premium support.
  • Scalable to meet growing business demands.
  • Tailored integrations for seamless operations.
  • Dedicated account management for personalized service.

Our Rating Methodology

We thoroughly evaluate each customer support tool, focusing on key aspects like functionality, scalability, and integrations. By analyzing user feedback and testing features, we ensure our recommendations align with your needs. Each factor is weighted to provide a reliable final rating, helping you make informed decisions.

Decision FactorScoring Weight
Value to Price
20%
20%
Ease of Use
20%
15%
Functionality
20%
25%
Scalability
20%
15%
Integrations
20%
10%
Customer Support
20%
10%
Security
20%
5%

Chatra or Re:amaze: Which One Matches Your Business Needs?

Choose Chatra If You Need ...

  • User-friendly live chat solution

    If you are a small business owner looking for an easy-to-use live chat solution, Chatra is an excellent choice. Its intuitive interface and seamless integration make it ideal for enhancing customer communication without the need for extensive training.

  • Affordable and efficient

    If you are a business on a budget seeking an affordable yet efficient customer support tool, Chatra offers competitive pricing plans that provide great value for money. It's perfect for businesses looking to enhance customer interaction without overspending.

Choose Re:amaze If You Need ...

  • Comprehensive customer support platform

    If you are a large enterprise seeking a comprehensive customer support platform with advanced features, Re:amaze is the ideal choice. Its robust capabilities and scalability make it perfect for businesses with high volumes of customer interactions.

  • Advanced automation and integrations

    If you are a business looking for advanced automation and extensive integration options, Re:amaze offers powerful features that streamline customer support operations. It's perfect for businesses with complex needs and diverse tech stacks.

Frequently Asked Questions

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Author

Anastasia Belyh

Anastasia Belyh is a senior tech writer with over 15 years of experience in marketing, sales, and business software. Having worked in investment banking, management consulting, and founded multiple companies, her in-depth knowledge and hands-on expertise make her software reviews authoritative, trustworthy, and highly practical for business decision-makers.