Chatra vs JivoChat (2024 Comparison)
Chatra offers a user-friendly interface and reliable real-time chat features, making it an affordable choice for small businesses seeking effective communication solutions.
- User-friendly interface for easy navigation
- Reliable real-time chat features
- Affordable pricing for small businesses
- Limited multi-channel support
- Basic customization options
Free plan?
YesStarting price
$17 per month per user
JivoChat provides comprehensive multi-channel support and advanced customization options, ideal for businesses looking to enhance their communication capabilities.
- Comprehensive multi-channel support
- Advanced customization options
- Robust analytics and reporting
- Slightly higher pricing
- Complex interface for beginners
Free plan?
YesStarting price
$19 per month per userWhat is Chatra?
Chatra is a live chat software designed to enhance customer communication on websites. It offers real-time chat, offline messaging, and chatbots to ensure businesses never miss a customer query. With its user-friendly interface, Chatra helps businesses engage with their customers effectively, providing instant support and improving customer satisfaction. Whether you're a small business or a large enterprise, Chatra's features are tailored to meet your needs, making customer interaction seamless and efficient.
What is JivoChat?
JivoChat is a comprehensive communication tool that integrates live chat, phone calls, and social media messaging into one platform. It helps businesses connect with their customers across multiple channels, ensuring no query goes unanswered. JivoChat's intuitive interface and robust features make it an ideal choice for businesses looking to enhance their customer service and streamline communication. Whether you're managing a small team or a large customer support department, JivoChat provides the tools you need to succeed.
Pros and Cons of Chatra vs JivoChat
Pros & Cons of Chatra
- Chatra's interface is designed with simplicity in mind, making it easy for users to navigate and manage customer interactions without any hassle.
- Chatra offers dependable real-time chat features, ensuring businesses can engage with customers instantly and provide timely support.
- Chatra's pricing model is budget-friendly, making it an ideal choice for small businesses looking for cost-effective communication solutions.
- Chatra's multi-channel support is basic, lacking the extensive capabilities found in other platforms, which may limit communication options.
- Chatra offers limited customization options, which may not be sufficient for businesses looking to tailor the platform to their specific needs.
Pros & Cons of JivoChat
- JivoChat integrates live chat, phone calls, and social media messaging into one platform, providing businesses with extensive communication options.
- JivoChat offers a wide range of customization options, allowing businesses to tailor the platform to their specific needs and preferences.
- JivoChat provides detailed analytics and reporting features, helping businesses track performance and make data-driven decisions.
- JivoChat's pricing is slightly higher compared to other platforms, which may be a consideration for budget-conscious businesses.
- JivoChat's extensive features can make the interface feel complex for beginners, requiring a learning curve to fully utilize its capabilities.
Chatra vs JivoChat: At A Glance
Value to Price
Chatra offers a competitive pricing model that aligns well with its feature set, making it a cost-effective choice for small to medium businesses. JivoChat, on the other hand, provides a slightly higher value with its extensive features and multi-channel support, justifying its price for larger enterprises. If you're looking for a budget-friendly option with essential features, Chatra is a great choice. However, for more comprehensive communication needs, JivoChat offers better value.
Ease of Use
Both Chatra and JivoChat are designed with user-friendliness in mind. Chatra's interface is straightforward, making it easy for new users to get started quickly. JivoChat, while slightly more complex due to its extensive features, still maintains a high level of usability. If you prioritize simplicity and ease of use, Chatra might be the better option. However, if you're comfortable with a bit of a learning curve for more features, JivoChat is worth considering.
Functionality
Chatra provides essential live chat functionalities, including real-time chat and chatbots, which are sufficient for most small to medium businesses. JivoChat, however, extends its functionality with multi-channel support, including phone and social media integration, making it a more versatile tool. If your business requires a simple yet effective live chat solution, Chatra is ideal. For those needing a more comprehensive communication platform, JivoChat is the better choice.
Scalability
Chatra is well-suited for small to medium businesses, offering scalability to a certain extent. JivoChat, however, excels in scalability, supporting larger teams and more complex communication needs. If your business is in the growth phase and you anticipate needing more robust support, JivoChat is the better option. For smaller operations, Chatra provides adequate scalability.
Integrations
Chatra offers a decent range of integrations with popular tools, making it easy to connect with existing systems. JivoChat, however, provides a broader range of integrations, including CRM and social media platforms, enhancing its versatility. If you need extensive integration options, JivoChat is the superior choice. For basic integration needs, Chatra is sufficient.
Customer Support
Both Chatra and JivoChat offer reliable customer support, with responsive teams ready to assist users. Chatra's support is commendable, but JivoChat goes a step further with more comprehensive support options, including phone support. If exceptional customer support is a priority, JivoChat is the better choice. For standard support needs, Chatra is adequate.
Security
Security is a priority for both Chatra and JivoChat, with both platforms implementing robust security measures to protect user data. Chatra offers standard security features, while JivoChat provides additional security options, making it slightly more secure. If security is a top concern, JivoChat offers a slight edge. For general security needs, Chatra is reliable.
Overall Rating
Overall, both Chatra and JivoChat are excellent tools for enhancing customer communication. Chatra is ideal for small to medium businesses looking for a straightforward, cost-effective solution. JivoChat, with its extensive features and multi-channel support, is better suited for larger enterprises with more complex communication needs. Your choice should depend on your specific business requirements and budget.
Chatra vs JivoChat: A Detailed Breakdown of Key Features
Real-time Chat
Chatra excels in providing a seamless real-time chat experience, allowing businesses to engage with customers instantly. JivoChat, however, takes it a step further with additional features like typing insights and chat history, enhancing the overall experience. If you need a straightforward real-time chat solution, Chatra is a solid choice. For more advanced real-time chat features, JivoChat is the better option.
Chatbots
Both Chatra and JivoChat offer chatbot functionalities to automate customer interactions. Chatra's chatbots are easy to set up and manage, making them ideal for small businesses. JivoChat's chatbots, however, offer more customization options and advanced features, making them suitable for larger enterprises. If you need simple chatbot functionality, Chatra is sufficient. For more advanced chatbot capabilities, JivoChat is the way to go.
Offline Messaging
Chatra provides reliable offline messaging, ensuring no customer query goes unanswered. JivoChat also offers offline messaging, with the added benefit of automated responses, making it more efficient. If offline messaging is a priority, both tools are reliable, but JivoChat offers a slight edge with its automation features.
Multi-channel Support
JivoChat stands out with its multi-channel support, integrating live chat, phone calls, and social media messaging into one platform. Chatra, while offering basic multi-channel support, doesn't match JivoChat's extensive capabilities. If your business requires comprehensive multi-channel support, JivoChat is the superior choice. For basic needs, Chatra is adequate.
User Interface
Chatra's user interface is clean and intuitive, making it easy for users to navigate. JivoChat also offers a user-friendly interface, with additional customization options for a personalized experience. If you value simplicity, Chatra is a great choice. For more customization options, JivoChat is worth considering.
Customization Options
JivoChat offers more extensive customization options compared to Chatra, allowing businesses to tailor the platform to their specific needs. Chatra, while offering basic customization, doesn't match JivoChat's flexibility. If customization is important to you, JivoChat is the better option. For basic customization needs, Chatra is sufficient.
Analytics and Reporting
Both Chatra and JivoChat provide analytics and reporting features to help businesses track performance. JivoChat, however, offers more detailed reports and insights, making it a better choice for data-driven businesses. If you need basic analytics, Chatra is adequate. For more in-depth reporting, JivoChat is the superior choice.
Mobile App
JivoChat offers a robust mobile app, allowing businesses to manage customer interactions on the go. Chatra also provides a mobile app, but it lacks some of the advanced features found in JivoChat's app. If mobile accessibility is important, JivoChat is the better option. For basic mobile functionality, Chatra is sufficient.
CRM Integration
JivoChat offers seamless CRM integration, making it easy to manage customer relationships. Chatra also provides CRM integration, but it doesn't match JivoChat's extensive capabilities. If CRM integration is a priority, JivoChat is the superior choice. For basic CRM needs, Chatra is adequate.
Social Media Integration
JivoChat excels in social media integration, allowing businesses to connect with customers across multiple platforms. Chatra offers basic social media integration, but it doesn't match JivoChat's capabilities. If social media integration is important, JivoChat is the better option. For basic needs, Chatra is sufficient.
Pricing Comparison of Chatra and JivoChat
We’ve compiled the pricing tables and highlighted the key features of both Chatra and JivoChat to aid in your decision-making process. Let’s explore what each platform has to offer.
Chatra Pricing Plans
- Unlimited websites with customization and SSL-encryption.
- Basic visitor info to understand your audience better.
- Browser dashboard for easy access and management.
- Complete conversation history for tracking interactions.
- Intelligent chat bot for automated responses.
- Detailed visitor info for in-depth insights.
- Unlimited concurrent conversations for high productivity.
- Chat notes for better team collaboration.
- Form & lead capture bot for lead generation.
- Real-time visitor list for immediate engagement.
- Screensharing via Median for enhanced support.
- Chat Ratings for feedback and improvement.
JivoChat Pricing Plans
- Integrations with social media and messenger channels like Viber and Telegram.
- Unlimited chats and websites for extensive reach.
- Customizable chat widget available in 25 languages.
- Basic stats on chats and agents’ activity for performance tracking.
- Boost sales with professional chat tools and integrations.
- Proactively start targeted chats with smart triggers.
- Advanced stats on chats and agents’ activity for better insights.
- Google Analytics Integration for comprehensive data analysis.
- Distribute chats based on visitors' locations for personalized service.
- Multiple departments for organized communication.
- Module «Telephony Plus» including IVR for enhanced call management.
- Complete visitor info with IP addresses, region, and visit source.
Our Rating Methodology
We thoroughly evaluate each communication tool, focusing on key aspects like functionality, scalability, and customer support. By analyzing user feedback and testing features, we ensure our recommendations align with your needs. Each factor is weighted to provide an accurate final rating, helping you choose the best tool for your business.
Chatra or JivoChat: Which One Matches Your Business Needs?
Choose Chatra If You Need ...
- User-friendly interface
If you are a small business owner looking for a user-friendly interface, Chatra is an excellent choice. Its intuitive design makes it easy to navigate and manage customer interactions without any hassle.
- Affordable pricing
If you are budget-conscious and need an affordable communication solution, Chatra offers competitive pricing that aligns well with its feature set, making it a cost-effective choice for small businesses.
Choose JivoChat If You Need ...
- Comprehensive multi-channel support
If your business requires comprehensive multi-channel support, JivoChat is the superior choice. It integrates live chat, phone calls, and social media messaging into one platform, providing extensive communication options.
- Advanced customization options
If you need advanced customization options, JivoChat offers a wide range of features that allow you to tailor the platform to your specific needs and preferences, making it ideal for larger enterprises.
Frequently Asked Questions
What are the main differences between Chatra and JivoChat?
Which tool is better for small businesses?
Does JivoChat offer better integration options?
Is Chatra suitable for large enterprises?
How does the customer support compare between the two tools?
Which tool offers better security features?
Anastasia Belyh
Anastasia Belyh is a senior tech writer with over 15 years of experience in marketing, sales, and business software. Having worked in investment banking, management consulting, and founded multiple companies, her in-depth knowledge and hands-on expertise make her software reviews authoritative, trustworthy, and highly practical for business decision-makers.
