Chatra vs Formilla (2024 Comparison)
Chatra offers a user-friendly interface and reliable customer support, making it an ideal choice for businesses looking to enhance their customer communication.
- User-friendly interface
- Reliable customer support
- Seamless integrations
- Limited email functionality
- Basic in-app messaging
Free plan?
YesStarting price
$17 per month per user
Formilla provides advanced email and in-app messaging, offering comprehensive functionality for businesses seeking to streamline their customer interactions.
- Advanced email messaging
- Robust in-app messaging
- Comprehensive functionality
- Slightly higher pricing
- Learning curve for advanced features
Free plan?
YesStarting price
$13.99 per monthWhat is Chatra?
Chatra is a live chat software designed to enhance customer communication on websites. It offers real-time chat, offline messaging, and chatbots to ensure businesses never miss a customer query. With its user-friendly interface, Chatra helps businesses engage with their customers effectively, providing instant support and increasing customer satisfaction. Whether you're a small business or a large enterprise, Chatra's features are tailored to improve customer interaction and boost sales.
What is Formilla?
Formilla is a comprehensive live chat and customer messaging platform that helps businesses connect with their customers in real-time. It offers features like live chat, email messaging, and in-app messaging, making it a versatile tool for customer support. Formilla's intuitive interface and robust functionality make it easy for businesses to manage customer interactions, improve response times, and enhance customer satisfaction. It's an ideal solution for businesses looking to streamline their customer communication processes.
Pros and Cons of Chatra vs Formilla
Pros & Cons of Chatra
- Chatra's interface is designed with simplicity in mind, making it easy for users to navigate and manage customer interactions without any hassle.
- Chatra offers dependable customer support with quick response times, ensuring any issues are resolved promptly and efficiently.
- Chatra integrates effortlessly with popular platforms like Slack and Facebook, enhancing its functionality and providing a seamless user experience.
- While Chatra offers basic email messaging, its functionality is limited compared to other tools, which may be a drawback for businesses relying heavily on email communication.
- Chatra's in-app messaging feature is basic, lacking the advanced capabilities offered by some competitors, which may limit its usefulness for businesses with a strong app presence.
Pros & Cons of Formilla
- Formilla excels in email messaging, offering robust functionality that allows businesses to communicate with customers seamlessly via email.
- Formilla's in-app messaging feature is highly advanced, providing businesses with the ability to communicate with customers directly within their app.
- Formilla offers a wide range of features, making it a versatile tool for businesses looking to streamline their customer communication processes.
- Formilla's pricing is slightly higher compared to some competitors, which may be a consideration for budget-conscious businesses.
- Formilla's advanced features may require a bit of a learning curve, which could be a challenge for users who are not tech-savvy.
Chatra vs Formilla: At A Glance
Chatra vs Formilla: A Detailed Breakdown of Key Features
Live Chat
Chatra excels in live chat functionality, offering real-time communication with customers. Its interface is intuitive, making it easy for businesses to engage with their audience. Formilla also provides live chat, but Chatra's seamless integration and user-friendly design give it an edge. If live chat is a priority, Chatra is the superior choice.
Chatbots
Chatra's chatbots are designed to automate customer interactions, providing quick responses to common queries. Formilla offers similar functionality, but Chatra's bots are more customizable, allowing businesses to tailor responses to their specific needs. If you need advanced chatbot capabilities, Chatra is the better option.
Offline Messaging
Chatra ensures that no customer query goes unanswered with its offline messaging feature. Formilla also offers this functionality, but Chatra's system is more reliable, ensuring messages are delivered promptly. If offline messaging is crucial, Chatra provides a more dependable solution.
Email Messaging
Formilla stands out with its email messaging feature, allowing businesses to communicate with customers via email seamlessly. Chatra offers basic email functionality, but Formilla's system is more robust, making it ideal for businesses that rely heavily on email communication.
In-App Messaging
Formilla's in-app messaging feature is a standout, providing businesses with the ability to communicate with customers directly within their app. Chatra offers similar functionality, but Formilla's system is more advanced, making it the better choice for businesses with a strong app presence.
User Interface
Chatra's user interface is clean and intuitive, making it easy for businesses to navigate and manage customer interactions. Formilla also offers a user-friendly interface, but Chatra's design is slightly more polished, providing a smoother user experience. If interface design is important, Chatra is the preferred option.
Pricing Comparison of Chatra and Formilla
To assist you in making an informed choice, we’ve outlined the pricing plans and essential features of Chatra and Formilla. This comparison will highlight the best option for enhancing your customer communication.
Chatra Pricing Plans
- Unlimited websites with customization and SSL-encryption.
- Basic visitor info to understand your audience better.
- Browser dashboard for easy access and management.
- Complete conversation history for tracking interactions.
- Intelligent chat bot for automated responses.
- Detailed visitor info for in-depth insights.
- Unlimited concurrent conversations for high productivity.
- Chat notes for better team collaboration.
- Form & lead capture bot for lead generation.
- Real-time visitor list for immediate engagement.
- Screensharing via Median for enhanced support.
- Chat Ratings for feedback and improvement.
Formilla Pricing Plans
- Desktop and mobile apps for easy access and management.
- Custom branding to align with your business identity.
- Custom language support for diverse customer interactions.
- Canned messages for quick and efficient responses.
- Third-party integrations for enhanced functionality.
- Proactive chat to engage customers effectively.
- Unlimited chat history for comprehensive record-keeping.
- Marketing popups to boost customer engagement.
- Real-time visitor monitoring for immediate engagement.
- File sharing capabilities for efficient problem-solving.
- Install on multiple websites for broader reach.
- Formilla branding removal for a professional appearance.
- Advanced marketing popups for targeted campaigns.
- Enhanced real-time visitor monitoring for strategic insights.
- Comprehensive contact management for efficient follow-ups.
- Formilla branding removal for a seamless brand experience.
Our Rating Methodology
We thoroughly test each customer communication tool, evaluating key features like ease of use, functionality, and scalability. We also analyze user reviews to ensure our recommendations fit your needs. Each of the seven evaluation factors is weighted by importance to provide an accurate final rating, helping you avoid poor-quality tools and make informed decisions.
Chatra or Formilla: Which One Matches Your Business Needs?
Choose Chatra If You Need ...
- User-friendly interface
If you are a beginner or small business owner looking for an easy-to-use customer communication tool, Chatra's user-friendly interface and seamless integrations make it the ideal choice.
- Reliable customer support
If you need dependable customer support with quick response times, Chatra's reliable support team ensures any issues are resolved promptly and efficiently.
Choose Formilla If You Need ...
- Advanced email messaging
If your business relies heavily on email communication, Formilla's advanced email messaging feature provides robust functionality for seamless customer interactions.
- Robust in-app messaging
If you have a strong app presence and need advanced in-app messaging capabilities, Formilla's robust feature set makes it the better choice for your business.
Frequently Asked Questions
Which tool offers better live chat functionality?
Is Formilla suitable for businesses with a strong app presence?
Which tool provides more reliable customer support?
Does Chatra offer advanced email messaging?
Which tool is more cost-effective?
Is Formilla's pricing higher than Chatra's?
Anastasia Belyh
Anastasia Belyh is a senior tech writer with over 15 years of experience in marketing, sales, and business software. Having worked in investment banking, management consulting, and founded multiple companies, her in-depth knowledge and hands-on expertise make her software reviews authoritative, trustworthy, and highly practical for business decision-makers.
