Capsule CRM vs Act! (2024 Comparison)
Capsule CRM offers a user-friendly interface and a wide range of integrations, making it an excellent choice for small businesses seeking value and efficiency.
- User-friendly interface for easy navigation.
- Wide range of integrations available.
- Excellent value for small businesses.
- Limited advanced features for large enterprises.
- Customization options could be more extensive.
Free plan?
YesStarting price
$18 per month per user
Act! provides advanced functionality and robust reporting features, ideal for larger teams looking for comprehensive CRM solutions.
- Advanced functionality for larger teams.
- Robust reporting and analytics features.
- Comprehensive sales automation tools.
- Interface can be complex for new users.
- Higher price point for small businesses.
Free plan?
YesStarting price
€30 per month per userWhat is Capsule CRM?
Capsule CRM is a customer relationship management tool designed to help businesses manage their customer interactions and data efficiently. It offers a user-friendly interface that allows you to track sales opportunities, manage contacts, and organize tasks seamlessly. With its robust integration capabilities, Capsule CRM ensures that you can connect with other essential business tools, making it a versatile choice for small to medium-sized businesses. Whether you're looking to streamline your sales process or improve customer engagement, Capsule CRM provides the necessary tools to enhance your daily operations.
What is Act!?
Act! is a comprehensive CRM software that empowers businesses to build lasting relationships with their customers. It offers a suite of tools for contact management, sales automation, and marketing campaigns, making it a versatile solution for businesses of all sizes. With Act!, you can easily track customer interactions, manage sales pipelines, and execute targeted marketing efforts. Its robust reporting features provide valuable insights into your business performance, helping you make informed decisions. Whether you're a small business owner or part of a larger enterprise, Act! offers the flexibility and functionality to support your daily operations.
Pros and Cons of Capsule CRM vs Act!
Pros & Cons of Capsule CRM
- Capsule CRM offers a user-friendly interface that makes it easy for users to navigate and manage their customer data. The intuitive design ensures a smooth user experience, reducing the learning curve for new users.
- With Capsule CRM, you can connect to a wide range of popular business tools, enhancing your workflow and ensuring seamless data transfer between systems. This flexibility makes it a versatile choice for businesses.
- Capsule CRM provides excellent value for small businesses, offering a comprehensive set of features at an affordable price. Its straightforward pricing structure makes it easy for businesses to budget effectively.
- While Capsule CRM offers essential features for small to medium-sized businesses, it may lack some advanced capabilities required by larger enterprises. Businesses with complex needs may find it limiting.
- Capsule CRM offers customization options, but they may not be as extensive as some users require. Businesses with specific customization needs may find the options limited.
Pros & Cons of Act!
- Act! offers advanced functionality that caters to larger teams and enterprises. Its comprehensive set of features ensures that businesses can manage their customer relationships effectively and efficiently.
- With Act!, you can access robust reporting and analytics features that provide valuable insights into your business performance. These tools help you make informed decisions and optimize your operations.
- Act! provides comprehensive sales automation tools that streamline your sales processes. These features help sales teams automate repetitive tasks, allowing them to focus on closing deals and driving revenue.
- Act!'s interface can be complex for new users, requiring a learning curve to fully utilize its features. Businesses may need to invest time in training to ensure effective use of the software.
- Act! is priced at a higher point, which may be a consideration for small businesses with limited budgets. The cost may be justified by its advanced features, but it's important to evaluate your needs.
Capsule CRM vs Act!: At A Glance
Value to Price
Capsule CRM offers excellent value for its price, providing a comprehensive set of features that cater to small and medium-sized businesses. Its pricing structure is straightforward, making it easy for businesses to budget effectively. Act!, on the other hand, offers a slightly higher price point but compensates with advanced features suitable for larger enterprises. If you're a small business looking for cost-effective CRM solutions, Capsule CRM might be the better choice.
Ease of Use
Capsule CRM is known for its intuitive interface, making it easy for users to navigate and manage their customer data. The learning curve is minimal, allowing teams to get up and running quickly. Act! also offers a user-friendly experience, but some users may find its interface slightly more complex due to its extensive features. If ease of use is a priority, Capsule CRM is likely the more suitable option.
Functionality
Both Capsule CRM and Act! offer robust functionality, with tools for contact management, sales tracking, and reporting. Capsule CRM excels in providing a streamlined experience with essential features, while Act! offers more advanced capabilities for larger teams. If your business requires advanced functionality, Act! might be the better fit.
Scalability
Capsule CRM is designed to scale with your business, offering flexible plans that grow with your needs. It's an ideal choice for small to medium-sized businesses planning for future growth. Act! also provides scalability, but its features are more suited for larger enterprises. If you're a growing business, Capsule CRM offers the scalability you need.
Integrations
Capsule CRM offers a wide range of integrations with popular business tools, making it easy to connect with your existing systems. Act! also provides integration options, but Capsule CRM's library is more extensive. If seamless integration is crucial for your operations, Capsule CRM is the better choice.
Customer Support
Capsule CRM provides reliable customer support, with resources available to help users troubleshoot issues. Act! also offers support, but some users have reported longer response times. If prompt customer support is important to you, Capsule CRM may be the more reliable option.
Security
Both Capsule CRM and Act! prioritize security, offering features to protect your data. Capsule CRM provides robust security measures, ensuring your information is safe. Act! also offers security features, but Capsule CRM's reputation for security is slightly stronger. If security is a top concern, Capsule CRM is a solid choice.
Overall Rating
Capsule CRM scores higher overall due to its user-friendly interface, extensive integrations, and excellent value for price. Act! is a strong contender with advanced functionality, but Capsule CRM's balance of features and affordability makes it the preferred choice for many businesses.
Capsule CRM vs Act!: A Detailed Breakdown of Key Features
Contact Management
Capsule CRM excels in contact management with its intuitive interface and easy-to-use features. You can effortlessly organize and track your contacts, ensuring you never miss an important interaction. Act! also offers robust contact management capabilities, but its interface can be slightly more complex. If you prioritize simplicity and efficiency in managing your contacts, Capsule CRM is the better choice.
Sales Automation
Both Capsule CRM and Act! offer powerful sales automation tools to streamline your sales processes. Capsule CRM provides a straightforward approach, making it easy to automate repetitive tasks and focus on closing deals. Act! offers more advanced automation features, which can be beneficial for larger sales teams. If you need advanced sales automation, Act! might be the better fit.
Reporting
Capsule CRM offers comprehensive reporting features that provide valuable insights into your business performance. You can easily generate reports to track sales, customer interactions, and more. Act! also provides robust reporting capabilities, with more advanced options for detailed analysis. If you require in-depth reporting, Act! may be the better choice.
Mobile Access
Capsule CRM offers excellent mobile access, allowing you to manage your CRM on the go. Its mobile app is user-friendly and provides all the essential features you need. Act! also offers mobile access, but some users find its app less intuitive. If mobile access is crucial for your business, Capsule CRM is the more reliable option.
Customization
Capsule CRM offers customization options that allow you to tailor the CRM to your business needs. You can customize fields, tags, and more to fit your workflow. Act! also provides customization features, with more advanced options for larger teams. If you need extensive customization, Act! might be the better fit.
Email Marketing
Capsule CRM offers integrated email marketing features that make it easy to create and send campaigns. You can track open rates, clicks, and more to measure your success. Act! also provides email marketing capabilities, with more advanced options for larger campaigns. If you require advanced email marketing features, Act! may be the better choice.
Pricing Comparison of Capsule CRM and Act!
To assist you in making an informed choice, we’ve outlined the pricing plans and essential features of Capsule CRM and Act!. This comparison will highlight the best option for managing your customer relationships.
Capsule CRM Pricing Plans
- Basic CRM functionalities to manage contacts efficiently.
- No cost involved, ideal for startups or freelancers.
- Simple and straightforward CRM solution.
- Easy transition from spreadsheets to CRM.
- Email templates to streamline communication.
- AI-powered email assistant for high-converting emails.
- Shared mailbox for team collaboration.
- Premium integrations with tools like Xero and Zendesk.
- Workflow automations for efficient sales processes.
- Advanced sales reporting for better insights.
- Multiple sales pipelines for diverse projects.
- Project management with kanban-style boards.
- Multiple project boards for complex project management.
- Contact enrichment for detailed contact profiles.
- Custom fields and tags for tailored CRM experience.
- Enhanced targeting with up-to-date contact information.
- Dedicated account manager for personalized support.
- Custom training for team onboarding.
- Ongoing priority support for immediate assistance.
- Manage pipelines and projects at scale.
Act! Pricing Plans
- Secure hosting in Frankfurt ensuring data protection.
- Automatic updates and backups for peace of mind.
- Optional desktop sync for flexible data access.
- Expert technical support available for assistance.
- Self-managed security for complete data control.
- Complete control of updates for tailored software management.
- Compatibility with desktop add-ons for enhanced functionality.
- Expert technical support for troubleshooting and guidance.
Our Rating Methodology
We thoroughly evaluate each CRM tool, focusing on key factors like ease of use, functionality, and integrations. By analyzing user reviews and conducting hands-on testing, we ensure our recommendations meet diverse business needs. Each factor is weighted to provide an accurate final rating, helping you choose the best CRM solution.
Capsule CRM or Act!: Which One Matches Your Business Needs?
Choose Capsule CRM If You Need ...
- User-friendly interface
If you are a small business owner looking for a CRM with a user-friendly interface, Capsule CRM is an excellent choice. Its intuitive design ensures a smooth user experience, making it easy to manage customer data efficiently.
- Wide range of integrations
If you need a CRM that offers a wide range of integrations with popular business tools, Capsule CRM is the better option. Its extensive integration library ensures seamless data transfer and enhances your workflow.
Choose Act! If You Need ...
- Advanced functionality
If you are part of a larger team or enterprise seeking advanced CRM functionality, Act! is the ideal choice. Its comprehensive set of features ensures effective management of customer relationships and business operations.
- Robust reporting features
If you require robust reporting and analytics features to gain valuable insights into your business performance, Act! is the better option. Its advanced reporting tools help you make informed decisions and optimize your operations.
Frequently Asked Questions
Which CRM is better for small businesses?
Does Act! offer more advanced features than Capsule CRM?
How do the integration capabilities of Capsule CRM and Act! compare?
Which CRM offers better customer support?
Is Capsule CRM more secure than Act!?
Which CRM is more scalable?
Anastasia Belyh
Anastasia Belyh is a senior tech writer with over 15 years of experience in marketing, sales, and business software. Having worked in investment banking, management consulting, and founded multiple companies, her in-depth knowledge and hands-on expertise make her software reviews authoritative, trustworthy, and highly practical for business decision-makers.
