CallHippo vs Aircall (2024 Comparison)
CallHippo offers a cost-effective solution for small businesses, with easy setup and reliable call forwarding. Its user-friendly interface makes it accessible to teams looking to enhance their communication capabilities.
- Affordable pricing for small businesses
- Easy to set up and use
- Reliable call forwarding system
- Limited advanced features
- Basic CRM integrations
- Less customization options
Free plan?
YesStarting price
$18 per month per user
Aircall provides advanced call management features and seamless CRM integrations, making it an ideal choice for businesses looking to optimize their customer service operations. Its robust analytics platform offers valuable insights.
- Advanced call management features
- Seamless CRM integrations
- Robust analytics platform
- Higher price point
- Requires learning curve
- Limited support for small teams
Free plan?
NoStarting price
$30 per month per userWhat is CallHippo?
CallHippo is a cloud-based virtual phone system designed to help businesses manage their communication needs efficiently. It offers features like call forwarding, voicemail, and analytics, making it a versatile tool for customer support and sales teams. With CallHippo, you can easily set up a virtual phone number in over 50 countries, allowing you to expand your business reach without the need for physical offices. This tool is particularly beneficial for remote teams, as it enables seamless communication and collaboration, ensuring that your team stays connected no matter where they are.
What is Aircall?
Aircall is a cloud-based call center software that simplifies the process of managing customer interactions. It offers features like call routing, IVR, and integrations with popular CRM tools, making it an ideal choice for businesses looking to enhance their customer service operations. Aircall's intuitive interface and robust functionality allow teams to handle calls efficiently, ensuring that no customer query goes unanswered. Whether you're a small business or a large enterprise, Aircall provides the tools you need to deliver exceptional customer experiences and streamline your communication processes.
Pros and Cons of CallHippo vs Aircall
Pros & Cons of CallHippo
- CallHippo offers competitive pricing plans that are ideal for small businesses looking to manage their communication needs without breaking the bank. Its cost-effective solutions make it accessible to startups and growing companies.
- With its intuitive interface and straightforward setup process, CallHippo is designed to be user-friendly. This makes it easy for teams to get started quickly and efficiently, without the need for extensive training.
- CallHippo provides a dependable call forwarding system that ensures calls are directed to the right person or department. This feature is essential for businesses looking to maintain seamless communication with their customers.
- While CallHippo offers essential features, it lacks some of the advanced functionalities that larger businesses may require. This can be a limitation for companies looking for more sophisticated call management capabilities.
- CallHippo provides basic CRM integrations, which may not be sufficient for businesses that rely heavily on CRM tools. This can be a drawback for companies looking to streamline their operations and improve customer interactions.
- CallHippo offers limited customization options, which can be a disadvantage for businesses looking to tailor their communication solutions to their specific needs. This can be a limitation for companies seeking more flexibility.
Pros & Cons of Aircall
- Aircall provides a comprehensive suite of advanced call management features, making it an ideal choice for businesses looking to enhance their customer service operations. Its robust functionality ensures efficient call handling and management.
- Aircall excels in CRM integrations, offering a wide range of options that allow businesses to streamline their operations and improve customer interactions. Its seamless integrations make it a versatile choice for many companies.
- Aircall's analytics platform provides valuable insights into call performance and customer interactions, helping businesses make data-driven decisions. Its advanced analytics capabilities are a significant advantage for companies looking to optimize their communication processes.
- Aircall's advanced features come at a higher price point, which may not be suitable for small businesses with limited budgets. This can be a drawback for companies looking for cost-effective solutions.
- While Aircall offers a wide range of features, it may require a learning curve for users to fully leverage its capabilities. This can be a challenge for teams looking to get up and running quickly.
- Aircall's focus on larger enterprises may result in limited support for small teams, which can be a disadvantage for startups and growing companies. This can be a drawback for businesses looking for dedicated support.
CallHippo vs Aircall: At A Glance
Value to Price
When it comes to value for money, CallHippo offers a competitive pricing structure that appeals to small and medium-sized businesses. Its features are robust, yet affordable, making it a great choice for budget-conscious companies. Aircall, on the other hand, provides a slightly higher price point but justifies it with advanced features and seamless integrations. If you're looking for a cost-effective solution with essential features, CallHippo is a solid choice. However, if you need more advanced functionalities and are willing to invest a bit more, Aircall might be the better option.
Ease of Use
CallHippo is designed with user-friendliness in mind, offering an intuitive interface that requires minimal training. This makes it ideal for teams that need to get up and running quickly. Aircall also excels in ease of use, with a sleek design and straightforward navigation. However, it offers more customization options, which might require a bit of a learning curve. If you prioritize simplicity and quick setup, CallHippo is the way to go. For those who value customization and are willing to invest time in learning, Aircall is a great fit.
Functionality
Both CallHippo and Aircall offer a wide range of functionalities, but Aircall takes the lead with its advanced call management features and CRM integrations. CallHippo provides essential features like call forwarding and analytics, which are sufficient for many businesses. However, if your business requires more sophisticated call handling and integration capabilities, Aircall is the superior choice. For basic functionality at a reasonable price, CallHippo is a reliable option.
Scalability
Scalability is crucial for growing businesses, and both CallHippo and Aircall offer scalable solutions. CallHippo is well-suited for small to medium-sized businesses, providing the necessary tools to expand without overwhelming costs. Aircall, however, is designed to support larger enterprises with its robust infrastructure and advanced features. If you're a small business planning to scale gradually, CallHippo is a practical choice. For larger organizations with immediate scalability needs, Aircall is the better option.
Integrations
Integrations are a key factor for businesses looking to streamline their operations. CallHippo offers a decent range of integrations with popular tools, making it a versatile choice for many businesses. Aircall, however, excels in this area with a broader selection of integrations, including CRM and helpdesk software. If your business relies heavily on integrations, Aircall is the clear winner. For those with basic integration needs, CallHippo provides a satisfactory solution.
Customer Support
Customer support is a critical aspect of any software solution. CallHippo offers reliable support with various channels, ensuring that users can get assistance when needed. Aircall, however, goes a step further with its dedicated support team and comprehensive resources. If you value exceptional customer support and are willing to pay a premium for it, Aircall is the better choice. For those who need standard support at a lower cost, CallHippo is a viable option.
Security
Security is paramount when dealing with sensitive customer data. CallHippo provides robust security measures to protect user information, making it a trustworthy choice for businesses. Aircall also prioritizes security, offering advanced encryption and compliance with industry standards. Both tools are reliable in terms of security, but Aircall's additional features give it a slight edge. If security is your top priority, Aircall is the safer bet. For standard security needs, CallHippo is a dependable option.
Overall Rating
Overall, both CallHippo and Aircall are excellent choices for businesses looking to enhance their communication capabilities. CallHippo is ideal for small to medium-sized businesses seeking a cost-effective solution with essential features. Aircall, on the other hand, is better suited for larger enterprises that require advanced functionalities and seamless integrations. Your choice will ultimately depend on your specific business needs and budget.
CallHippo vs Aircall: A Detailed Breakdown of Key Features
Call Forwarding
Call forwarding is a crucial feature for businesses that need to ensure calls are directed to the right person or department. CallHippo offers a reliable call forwarding system that is easy to set up and manage. Aircall, however, provides more advanced options, allowing for greater customization and flexibility. If you need a straightforward call forwarding solution, CallHippo is a great choice. For businesses that require more complex call routing capabilities, Aircall is the better option.
Voicemail
Voicemail is an essential feature for capturing missed calls and ensuring no customer query goes unanswered. CallHippo offers a basic voicemail system that is easy to use and manage. Aircall, on the other hand, provides more advanced voicemail features, including transcription and integration with CRM tools. If you need a simple voicemail solution, CallHippo is a reliable choice. For businesses that require more advanced voicemail capabilities, Aircall is the superior option.
Analytics
Analytics is a powerful tool for businesses looking to gain insights into their call performance and customer interactions. CallHippo offers a robust analytics platform that provides valuable data and insights. Aircall, however, takes it a step further with more advanced analytics features and integrations with popular CRM tools. If you need basic analytics capabilities, CallHippo is a solid choice. For businesses that require more in-depth analytics and reporting, Aircall is the better option.
IVR
Interactive Voice Response (IVR) is a valuable feature for businesses looking to automate their call handling processes. CallHippo offers a basic IVR system that is easy to set up and manage. Aircall, however, provides more advanced IVR capabilities, allowing for greater customization and flexibility. If you need a simple IVR solution, CallHippo is a great choice. For businesses that require more complex IVR capabilities, Aircall is the superior option.
CRM Integrations
CRM integrations are essential for businesses looking to streamline their operations and improve customer interactions. CallHippo offers a decent range of CRM integrations, making it a versatile choice for many businesses. Aircall, however, excels in this area with a broader selection of integrations, including popular CRM and helpdesk software. If your business relies heavily on CRM integrations, Aircall is the clear winner. For those with basic integration needs, CallHippo provides a satisfactory solution.
Call Routing
Call routing is a critical feature for businesses looking to ensure calls are directed to the right person or department. CallHippo offers a reliable call routing system that is easy to set up and manage. Aircall, however, provides more advanced options, allowing for greater customization and flexibility. If you need a straightforward call routing solution, CallHippo is a great choice. For businesses that require more complex call routing capabilities, Aircall is the better option.
Pricing Comparison of CallHippo and Aircall
To assist you in making an informed choice, we’ve outlined the pricing plans and essential features of CallHippo and Aircall. This comparison will highlight the best option for managing your business communication needs.
CallHippo Pricing Plans
- Click to dial feature for easy calling.
- AI Global Connect for seamless integration.
- Teams feature for collaborative work.
- Voicemail and SMS & MMS support.
- 100 SMS text messages included.
- 1 free phone number provided.
- Basic report analytics for performance tracking.
- Voicemail and SMS & MMS support.
- Call recordings for quality assurance.
- AI intelligent reports and analytics.
- After call work feature for efficiency.
- Voicemail and SMS & MMS support.
- Unlimited QA users for comprehensive testing.
- Dedicated account manager for personalized support.
- Custom integrations for tailored solutions.
- Single Sign On (SSO) for secure access.
Aircall Pricing Plans
- Unlimited calls within US and Canada for cost-effective communication.
- Essential telephony features including IVR and call recording.
- Send and receive SMS and MMS for versatile messaging.
- Softphone for desktop, Android, and iOS for flexible usage.
- Mandatory call tagging for better call management.
- Advanced analytics and live monitoring for performance insights.
- Queue call back and smart routing for improved customer service.
- Power Dialer and Voicemail Drop for efficient sales operations.
- Custom onboarding for tailored setup experience.
- Access to API developer support for technical assistance.
- Service-level agreement for guaranteed service quality.
- Single sign-on for simplified user access.
Our Rating Methodology
We thoroughly test each call center software, evaluating key features like ease of use, functionality, and scalability. We also analyze user reviews to ensure our recommendations fit your needs. Each of the seven evaluation factors is weighted by importance to provide an accurate final rating, helping you avoid poor-quality tools and make informed decisions.
CallHippo or Aircall: Which One Matches Your Business Needs?
Choose CallHippo If You Need ...
- Cost-effective communication solution
If you are a small business or startup looking for a cost-effective communication solution, CallHippo is an excellent choice. Its affordable pricing plans and essential features make it accessible to companies with limited budgets.
- User-friendly interface
If you prioritize ease of use and quick setup, CallHippo is the way to go. Its intuitive interface and straightforward setup process make it easy for teams to get started without extensive training.
Choose Aircall If You Need ...
- Advanced call management features
If your business requires advanced call management features and seamless CRM integrations, Aircall is the superior choice. Its robust functionality and wide range of integrations make it ideal for optimizing customer service operations.
- Comprehensive analytics capabilities
If you need comprehensive analytics capabilities to gain insights into call performance and customer interactions, Aircall is the better option. Its advanced analytics platform provides valuable data for making informed decisions.
Frequently Asked Questions
What are the key differences between CallHippo and Aircall?
Which tool offers better CRM integrations?
Is CallHippo suitable for large enterprises?
How does the pricing of CallHippo compare to Aircall?
Which tool provides better customer support?
Can I integrate CallHippo with my existing CRM?
Martin Lunendonk
Martin Lunendonk is a senior tech writer specializing in website builders, web hosting, and ecommerce platforms. With a background in finance, accounting, and philosophy, he has founded multiple tech startups and worked in medium to large tech companies and investment banking, bringing deep expertise and reliable insights to his software reviews.
