BigCommerce vs Salesforce Commerce (2024 Comparison)
BigCommerce offers a user-friendly interface and strong SEO tools, making it a versatile choice for online retailers. With a wide range of integrations, it's perfect for businesses looking to enhance their store's functionality.
- Wide range of integrations
- User-friendly interface
- Strong SEO tools
- Flexible pricing plans
- Limited advanced features
- Basic personalization options
Free plan?
YesStarting price
$29 per month
Salesforce Commerce provides advanced AI-driven insights and robust scalability, making it ideal for larger enterprises. With comprehensive personalization and seamless multi-channel selling, it's perfect for businesses looking to enhance customer engagement.
- Advanced AI-driven insights
- Robust scalability
- Comprehensive personalization
- Seamless multi-channel selling
- Higher pricing
- Steeper learning curve
Free plan?
NoStarting price
$25 per month per userWhat is BigCommerce?
BigCommerce is a robust e-commerce platform designed to help businesses of all sizes create and manage online stores. It offers a wide range of features, including customizable templates, SEO tools, and multi-channel selling capabilities. With BigCommerce, you can easily integrate with popular payment gateways and third-party apps, making it a versatile choice for online retailers. Whether you're a small business or a large enterprise, BigCommerce provides the tools you need to grow your online presence and increase sales.
What is Salesforce Commerce?
Salesforce Commerce is a comprehensive e-commerce solution that empowers businesses to deliver personalized shopping experiences across all channels. It offers a suite of tools for managing product catalogs, orders, and customer data, all within a single platform. With Salesforce Commerce, you can leverage AI-driven insights to optimize your sales strategies and enhance customer engagement. This platform is ideal for businesses looking to scale their operations and provide seamless shopping experiences to their customers.
Pros and Cons of BigCommerce vs Salesforce Commerce
Pros & Cons of BigCommerce
- BigCommerce offers a wide range of integrations with popular third-party apps, making it a versatile choice for online retailers. This flexibility allows you to connect with various tools and platforms, enhancing your store's functionality.
- BigCommerce is known for its intuitive interface, making it easy for beginners to set up and manage their online stores. The drag-and-drop editor simplifies the design process, allowing you to create a professional-looking store without any coding knowledge.
- BigCommerce provides a comprehensive suite of SEO tools that help you optimize your online store for search engines. You can easily edit meta tags, URLs, and alt text, which is crucial for improving your store's visibility and attracting more customers.
- While BigCommerce offers a wide range of features, it lacks some of the advanced capabilities found in other platforms. This limitation may be a drawback for businesses looking for more sophisticated tools and functionalities.
- BigCommerce offers some personalization options, but they are not as advanced as those in other platforms. This limitation may affect your ability to deliver highly personalized shopping experiences to your customers.
Pros & Cons of Salesforce Commerce
- Salesforce Commerce stands out with its AI-driven insights, providing you with valuable data to optimize your sales strategies. This feature helps you understand customer behavior and make data-driven decisions, enhancing your store's performance.
- Salesforce Commerce is designed for larger enterprises, providing robust scalability to handle high volumes of traffic and transactions. This capability ensures that your store can grow with your business, accommodating increased demand and sales.
- Salesforce Commerce excels in delivering personalized shopping experiences, thanks to its AI-driven recommendations and customer segmentation tools. This feature enhances customer engagement and boosts sales, making it a valuable asset for your business.
- Salesforce Commerce is more expensive than other platforms, which may be a drawback for small to medium-sized businesses with limited budgets. This higher pricing may affect your ability to invest in other areas of your business.
- Salesforce Commerce has a steeper learning curve due to its advanced features and capabilities. This complexity may require additional training and resources, which could be a challenge for businesses with limited technical expertise.
BigCommerce vs Salesforce Commerce: At A Glance
Value to Price
Value to Price is a critical dimension that evaluates the cost-effectiveness of the software. BigCommerce offers competitive pricing with a wide range of features, making it a great choice for small to medium-sized businesses. Salesforce Commerce, while more expensive, provides advanced features and scalability, making it ideal for larger enterprises. If you're looking for a cost-effective solution with essential features, BigCommerce is the better choice.
Ease of Use
Ease of Use measures how user-friendly the software is. BigCommerce is known for its intuitive interface, making it easy for beginners to set up and manage their online stores. Salesforce Commerce, while powerful, has a steeper learning curve due to its advanced features. If you prioritize ease of use, BigCommerce is the better option for you.
Functionality
Functionality assesses the range of features and capabilities offered by the software. BigCommerce provides a comprehensive set of tools for managing online stores, including SEO and multi-channel selling. Salesforce Commerce offers even more advanced features, such as AI-driven insights and personalized shopping experiences. If you need advanced functionality, Salesforce Commerce is the superior choice.
Scalability
Scalability evaluates the software's ability to grow with your business. BigCommerce is suitable for small to medium-sized businesses, offering scalability options as your business expands. Salesforce Commerce is designed for larger enterprises, providing robust scalability to handle high volumes of traffic and transactions. If scalability is a priority, Salesforce Commerce is the better option.
Integrations
Integrations measure the software's ability to connect with other tools and platforms. BigCommerce offers a wide range of integrations with popular third-party apps, making it a versatile choice for online retailers. Salesforce Commerce also provides extensive integration options, allowing businesses to connect with various tools and platforms. If you need a platform with strong integration capabilities, both tools are excellent choices.
Customer Support
Customer Support evaluates the quality and availability of support services. BigCommerce offers 24/7 customer support through various channels, ensuring that users can get help when needed. Salesforce Commerce also provides excellent customer support, with dedicated account managers for enterprise clients. If customer support is a priority, both tools offer reliable options.
Security
Security assesses the software's ability to protect user data and transactions. BigCommerce provides robust security features, including SSL certificates and PCI compliance, ensuring that your online store is secure. Salesforce Commerce also offers advanced security measures, making it a safe choice for businesses handling sensitive customer data. If security is a top concern, both tools provide strong protection.
Overall Rating
Overall Rating is a comprehensive assessment of the software's performance across all dimensions. BigCommerce is a solid choice for small to medium-sized businesses, offering a balance of features and affordability. Salesforce Commerce is ideal for larger enterprises, providing advanced features and scalability. If you're looking for a well-rounded e-commerce solution, both tools are excellent options.
BigCommerce vs Salesforce Commerce: A Detailed Breakdown of Key Features
SEO Tools
When it comes to SEO tools, BigCommerce offers a comprehensive suite that helps you optimize your online store for search engines. You can easily edit meta tags, URLs, and alt text, which is crucial for improving your store's visibility. On the other hand, Salesforce Commerce provides advanced SEO capabilities, including AI-driven insights that help you identify and target the right keywords. If you're looking for a platform with robust SEO tools, Salesforce Commerce might be the better choice for you.
Multi-Channel Selling
BigCommerce excels in multi-channel selling, allowing you to sell on various platforms like Amazon, eBay, and social media. This feature is particularly beneficial for businesses looking to expand their reach. Salesforce Commerce also offers multi-channel selling capabilities, but with more advanced features like AI-driven product recommendations. If you're aiming for a more sophisticated multi-channel strategy, Salesforce Commerce is the way to go.
Customizable Templates
BigCommerce provides a wide range of customizable templates that make it easy for you to create a unique online store. The drag-and-drop editor is user-friendly, allowing even beginners to design their store effortlessly. Salesforce Commerce also offers customizable templates, but with more advanced design options. If you want more control over your store's design, Salesforce Commerce might be the better option.
Payment Gateway Integration
BigCommerce supports a variety of payment gateways, making it easy for you to offer multiple payment options to your customers. This flexibility is crucial for improving the customer experience. Salesforce Commerce also excels in payment gateway integration, offering seamless connections with popular payment providers. If you need a platform with strong payment integration capabilities, both tools are excellent choices.
AI-Driven Insights
Salesforce Commerce stands out with its AI-driven insights, providing you with valuable data to optimize your sales strategies. This feature helps you understand customer behavior and make data-driven decisions. BigCommerce, while offering some analytics tools, doesn't match the advanced capabilities of Salesforce Commerce. If AI-driven insights are a priority for you, Salesforce Commerce is the superior choice.
Personalized Shopping Experience
Salesforce Commerce excels in delivering personalized shopping experiences, thanks to its AI-driven recommendations and customer segmentation tools. This feature enhances customer engagement and boosts sales. BigCommerce also offers some personalization options, but they are not as advanced as those in Salesforce Commerce. If you want to provide a highly personalized shopping experience, Salesforce Commerce is the better option.
Pricing Comparison of BigCommerce and Salesforce Commerce
To assist you in making an informed choice, we’ve outlined the pricing plans and essential features of BigCommerce and Salesforce Commerce. This comparison will highlight the best option for creating your online store.
BigCommerce Pricing Plans
- Support access with 24/7 live agent availability.
- Major payment gateway integrations for smooth transactions.
- Support for multiple currencies to cater to global customers.
- Real-time shipping and additional features for efficient logistics.
- Abandoned shopping cart recovery to boost sales.
- Customer segmentation for personalized marketing.
- Google customer reviews integration for trust building.
- Analytics and reporting to track performance.
- Product filtering for enhanced user experience.
- Google Shopping integration to reach more customers.
- Dedicated SSL certificate for secure transactions.
- Premium support with dedicated account management.
- Unlimited API calls for high-volume operations.
- Custom pricing options for tailored solutions.
- Priority support with a dedicated account manager.
- Advanced security features including PCI compliance.
Salesforce Commerce Pricing Plans
- Out-of-the-box Sales Processes to streamline sales operations.
- Seamless Customer Service to enhance customer satisfaction.
- Simplified Storefront Builder for easy online store creation.
- Greater Customization and Automation for tailored solutions.
- Sales Quoting and Forecasting to predict sales trends.
- Access to AppExchange for additional tools and apps.
- 1% gross merchandise value billed annually.
- 6 D2C Storefronts for diverse sales channels.
- Order Management Lite for basic order processing.
- 6 Storefronts for expanding business reach.
- Order Management Lite for efficient order handling.
- Analytics, Automation, & Segmentation for data-driven decisions.
- 10 Storefronts for extensive market coverage.
- Full Order Management for comprehensive order control.
- Advanced Analytics, Automation, Segmentation, & Personalization.
- Full Order Management for seamless operations.
- Advanced Analytics, Automation, Segmentation, & Personalization.
- Turnkey Data Cloud and AI capabilities for enhanced insights.
Our Rating Methodology
We thoroughly evaluate each e-commerce platform, focusing on key factors like functionality, scalability, and customer support. By analyzing user reviews and conducting in-depth testing, we ensure our recommendations fit your needs. Each factor is weighted by importance to provide an accurate final rating, helping you make informed decisions.
BigCommerce or Salesforce Commerce: Which One Matches Your Business Needs?
Choose BigCommerce If You Need ...
- User-friendly interface
If you are a beginner or small business owner looking for an easy-to-use website builder, BigCommerce is the perfect choice. Its intuitive interface and drag-and-drop editor make it simple to set up and manage your online store.
- Cost-effective solution
If you are looking for a cost-effective solution with essential features, BigCommerce is the better choice. Its competitive pricing and wide range of features make it ideal for small to medium-sized businesses.
Choose Salesforce Commerce If You Need ...
- Advanced AI-driven insights
If you need advanced AI-driven insights to optimize your sales strategies, Salesforce Commerce is the superior choice. Its powerful analytics tools provide valuable data to help you understand customer behavior and make data-driven decisions.
- Robust scalability
If you are a large enterprise looking for robust scalability, Salesforce Commerce is the better option. Its ability to handle high volumes of traffic and transactions ensures that your store can grow with your business.
Frequently Asked Questions
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Martin Lunendonk
Martin Lunendonk is a senior tech writer specializing in website builders, web hosting, and ecommerce platforms. With a background in finance, accounting, and philosophy, he has founded multiple tech startups and worked in medium to large tech companies and investment banking, bringing deep expertise and reliable insights to his software reviews.
