Aircall vs Zoho Desk (2024 Comparison)
Aircall offers seamless CRM integrations and efficient call routing, making it a valuable asset for sales teams. Its user-friendly interface ensures smooth communication and enhances customer satisfaction.
- Seamless CRM integrations
- User-friendly interface
- Efficient call routing
- Limited ticket management
- Focus on voice communication
Free plan?
NoStarting price
$30 per month per user
Zoho Desk provides comprehensive ticket management and advanced automation features, making it a versatile tool for businesses seeking a holistic support solution. Its multi-channel support ensures consistent communication.
- Comprehensive ticket management
- Advanced automation features
- Multi-channel support
- Complex setup process
- Higher learning curve
Free plan?
YesStarting price
₹400 per month per userWhat is Aircall?
Aircall is a cloud-based call center software designed to streamline communication for businesses. It offers features like call routing, analytics, and integrations with popular CRM tools, making it ideal for sales and support teams. With Aircall, you can manage calls efficiently, ensuring seamless customer interactions. Its user-friendly interface and robust functionality help businesses enhance productivity and customer satisfaction.
What is Zoho Desk?
Zoho Desk is a comprehensive help desk software that empowers businesses to manage customer support efficiently. It offers features like ticket management, automation, and multi-channel support, enabling teams to deliver exceptional service. Zoho Desk's intuitive interface and powerful analytics help businesses understand customer needs and improve response times, making it a valuable tool for enhancing customer satisfaction and loyalty.
Pros and Cons of Aircall vs Zoho Desk
Pros & Cons of Aircall
- Aircall offers seamless integrations with popular CRM tools, enhancing its functionality and making it a valuable asset for sales teams. This feature allows businesses to streamline their communication and improve customer relationship management.
- Aircall's interface is intuitive and user-friendly, allowing teams to quickly adapt and manage calls efficiently. This ease of use is crucial for maintaining smooth communication and ensuring customer satisfaction.
- Aircall excels in call routing, providing businesses with the ability to efficiently manage incoming calls and direct them to the appropriate team members. This feature is crucial for maintaining smooth communication and ensuring customer satisfaction.
- Aircall provides basic ticket management capabilities, which may not be sufficient for businesses with extensive support needs. This limitation can impact the overall efficiency of support operations.
- Aircall primarily focuses on voice communication, which may not be ideal for businesses seeking a comprehensive support solution. This focus can limit the tool's versatility in handling multi-channel support.
Pros & Cons of Zoho Desk
- Zoho Desk shines in ticket management, offering a comprehensive system that allows businesses to efficiently track and resolve customer inquiries. This feature is essential for maintaining high levels of customer satisfaction and ensuring timely responses.
- Zoho Desk provides advanced automation options for ticket management and workflow processes, making it a more comprehensive solution for businesses looking to optimize their support operations.
- Zoho Desk offers extensive multi-channel support, allowing businesses to manage customer interactions across various platforms, including email, chat, and social media. This feature is crucial for providing a seamless customer experience and ensuring consistent communication.
- Zoho Desk's setup process can be complex, requiring time and effort to configure the system according to business needs. This complexity can be a barrier for businesses seeking a quick and easy implementation.
- Zoho Desk has a higher learning curve compared to other tools, which may require additional training for teams to fully utilize its features. This learning curve can impact the initial efficiency of support operations.
Aircall vs Zoho Desk: At A Glance
Value to Price
Aircall offers a competitive pricing structure with robust features, making it a great choice for businesses looking for value. Zoho Desk, on the other hand, provides a slightly higher value with its extensive feature set and flexibility, making it ideal for businesses seeking comprehensive support solutions.
Ease of Use
Aircall's interface is intuitive and user-friendly, allowing teams to quickly adapt and manage calls efficiently. Zoho Desk excels in ease of use with its straightforward navigation and customizable dashboards, making it a preferred choice for teams looking for simplicity and efficiency.
Functionality
Aircall provides essential call center functionalities like call routing and analytics, which are crucial for sales and support teams. Zoho Desk offers a broader range of functionalities, including ticket management and automation, making it a more versatile tool for businesses with diverse support needs.
Scalability
Aircall is designed to scale with growing businesses, offering features that support expanding teams. Zoho Desk also scales effectively, providing advanced features and integrations that cater to larger organizations, making it a suitable choice for businesses planning for growth.
Integrations
Aircall integrates seamlessly with popular CRM tools, enhancing its functionality and making it a valuable asset for sales teams. Zoho Desk offers a wide range of integrations, including third-party apps, providing businesses with the flexibility to customize their support operations.
Customer Support
Aircall provides reliable customer support, ensuring users receive assistance when needed. Zoho Desk offers comprehensive support options, including a knowledge base and community forums, making it a better choice for businesses seeking extensive support resources.
Security
Aircall ensures data security with robust encryption and compliance measures, making it a secure choice for businesses handling sensitive information. Zoho Desk also prioritizes security, offering advanced security features and compliance certifications, making it a reliable option for businesses with stringent security requirements.
Overall Rating
Aircall is a strong contender in the call center software market, offering essential features and reliable performance. Zoho Desk, with its comprehensive feature set and flexibility, stands out as a superior choice for businesses seeking a versatile and efficient support solution.
Aircall vs Zoho Desk: A Detailed Breakdown of Key Features
Call Routing
Aircall excels in call routing, providing businesses with the ability to efficiently manage incoming calls and direct them to the appropriate team members. This feature is crucial for maintaining smooth communication and ensuring customer satisfaction. Zoho Desk, while offering call routing capabilities, focuses more on ticket management, making Aircall the better choice for businesses prioritizing call handling.
Analytics
Both Aircall and Zoho Desk offer robust analytics features, allowing businesses to gain insights into their operations and make data-driven decisions. Aircall provides detailed call analytics, helping teams optimize their communication strategies. Zoho Desk, on the other hand, offers comprehensive analytics across various support channels, making it a more versatile tool for businesses seeking a holistic view of their support operations.
Ticket Management
Zoho Desk shines in ticket management, offering a comprehensive system that allows businesses to efficiently track and resolve customer inquiries. This feature is essential for maintaining high levels of customer satisfaction and ensuring timely responses. Aircall, while providing basic ticket management capabilities, is more focused on call handling, making Zoho Desk the preferred choice for businesses with extensive support needs.
Automation
Automation is a key feature in both Aircall and Zoho Desk, helping businesses streamline their operations and reduce manual tasks. Aircall offers automation for call handling and routing, enhancing efficiency in communication. Zoho Desk provides advanced automation options for ticket management and workflow processes, making it a more comprehensive solution for businesses looking to optimize their support operations.
Multi-channel Support
Zoho Desk offers extensive multi-channel support, allowing businesses to manage customer interactions across various platforms, including email, chat, and social media. This feature is crucial for providing a seamless customer experience and ensuring consistent communication. Aircall, while primarily focused on voice communication, offers basic multi-channel support, making Zoho Desk the better choice for businesses seeking a comprehensive support solution.
CRM Integrations
Aircall integrates seamlessly with popular CRM tools, enhancing its functionality and making it a valuable asset for sales teams. This feature allows businesses to streamline their communication and improve customer relationship management. Zoho Desk also offers CRM integrations, providing businesses with the flexibility to customize their support operations. Both tools offer strong integration capabilities, but Aircall's focus on CRM makes it a preferred choice for sales-driven organizations.
Pricing Comparison of Aircall and Zoho Desk
To assist you in making an informed choice, we’ve outlined the pricing plans and essential features of Aircall and Zoho Desk. This comparison will highlight the best option for your business communication needs.
Aircall Pricing Plans
- Unlimited calls within US and Canada for cost-effective communication.
- Essential telephony features including IVR and call recording.
- Send and receive SMS and MMS for versatile messaging.
- Softphone for desktop, Android, and iOS for flexible usage.
- Mandatory call tagging for better call management.
- Advanced analytics and live monitoring for performance insights.
- Queue call back and smart routing for improved customer service.
- Power Dialer and Voicemail Drop for efficient sales operations.
- Custom onboarding for tailored setup experience.
- Access to API developer support for technical assistance.
- Service-level agreement for guaranteed service quality.
- Single sign-on for simplified user access.
Zoho Desk Pricing Plans
- Social media integration for seamless communication.
- Analytics to track and improve performance.
- Limited to 5 users for focused support.
- Affordable entry-level plan for basic needs.
- Email channel with 5 channels for communication.
- Advanced web forms for efficient data collection.
- 20 ticket tags for organized ticket management.
- Custom fields with 50 fields per module.
- 10 email channels for enhanced communication.
- 150 custom fields per module for detailed customization.
- Unlimited custom reports for comprehensive analytics.
- Multi-department support with 10 departments.
- 100 email channels for extensive communication.
- 230 custom fields per module for maximum customization.
- Professional+ Blueprints and Zia dashboards for advanced analytics.
- Multi-department support with 50 departments.
Our Rating Methodology
We thoroughly test each call center and help desk software, evaluating key features like ease of use, functionality, and scalability. We also analyze user reviews to ensure our recommendations fit your needs. Each of the seven evaluation factors is weighted by importance to provide an accurate final rating, helping you avoid poor-quality tools and make informed decisions.
Aircall or Zoho Desk: Which One Matches Your Business Needs?
Choose Aircall If You Need ...
- Seamless CRM integrations
If you are a business heavily reliant on CRM tools and need seamless integrations to streamline your communication processes, Aircall is the ideal choice. Its robust CRM integration capabilities make it a valuable asset for sales-driven organizations.
- Efficient call handling
If your business prioritizes efficient call handling and routing to ensure smooth communication and customer satisfaction, Aircall is the better option. Its focus on call management makes it a preferred choice for sales and support teams.
Choose Zoho Desk If You Need ...
- Comprehensive support solution
If your business requires a comprehensive support solution with advanced ticket management and automation features, Zoho Desk is the ideal choice. Its extensive feature set makes it a versatile tool for businesses with diverse support needs.
- Multi-channel communication
If your business seeks to manage customer interactions across various platforms, including email, chat, and social media, Zoho Desk is the better option. Its multi-channel support ensures consistent communication and a seamless customer experience.
Frequently Asked Questions
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Martin Lunendonk
Martin Lunendonk is a senior tech writer specializing in website builders, web hosting, and ecommerce platforms. With a background in finance, accounting, and philosophy, he has founded multiple tech startups and worked in medium to large tech companies and investment banking, bringing deep expertise and reliable insights to his software reviews.
