Aircall vs Ringover (2024 Comparison)
Aircall is a reliable call center software with seamless CRM integrations and reliable customer support, making it a versatile choice for businesses looking to streamline their communication processes.
- Easy to use interface
- Seamless CRM integrations
- Reliable customer support
- Limited call recording options
- Basic analytics features
Free plan?
NoStarting price
$30 per month per user
Ringover offers advanced call routing and comprehensive analytics, providing a superior choice for businesses that require more in-depth insights and tailored call management solutions.
- Advanced call routing
- Comprehensive analytics
- Wide range of integrations
- Higher pricing
- Complex setup for beginners
Free plan?
YesStarting price
$21 per month per userWhat is Aircall?
Aircall is a cloud-based call center software designed to streamline communication for businesses. It offers features like call routing, analytics, and integrations with popular CRM tools. This software helps businesses manage customer interactions efficiently, ensuring seamless communication and improved customer satisfaction. With Aircall, you can easily set up a call center without the need for complex hardware, making it ideal for remote teams and businesses looking to enhance their customer service operations.
What is Ringover?
Ringover is a comprehensive call center software that empowers businesses with advanced communication tools. It provides features such as call recording, analytics, and seamless integrations with CRM systems. Ringover helps businesses enhance their customer service by offering reliable and efficient communication solutions. With its user-friendly interface and robust features, Ringover is perfect for businesses aiming to improve their customer interactions and streamline their communication processes.
Pros and Cons of Aircall vs Ringover
Pros & Cons of Aircall
- Aircall offers seamless integrations with popular CRM tools, enhancing its functionality and making it a versatile choice for businesses looking to streamline their communication processes.
- Aircall provides reliable customer support, ensuring that users can get assistance when needed, making it a dependable choice for businesses that require ongoing support.
- Aircall offers basic call recording features, which may not be sufficient for businesses that require more advanced call recording capabilities for quality assurance.
- Aircall provides basic analytics features, which may not offer the depth of insights that some businesses require for comprehensive call performance analysis.
Pros & Cons of Ringover
- Ringover provides advanced call routing options, allowing for greater customization and flexibility, making it ideal for businesses that require tailored call routing solutions.
- Ringover offers comprehensive analytics, providing deeper insights into call data, making it a superior choice for businesses that require more in-depth analytics.
- Ringover's pricing is higher compared to some competitors, which may be a consideration for businesses with budget constraints.
- Ringover's setup process can be complex for beginners, which may require additional time and resources for businesses new to call center software.
Aircall vs Ringover: At A Glance
Value to Price
Aircall offers a competitive pricing structure with a range of features that provide excellent value for money. Its integration capabilities and ease of use make it a cost-effective solution for businesses. On the other hand, Ringover provides a slightly higher value with its advanced features and seamless integrations, making it a better choice for businesses looking for more comprehensive solutions.
Ease of Use
Aircall is known for its user-friendly interface, making it easy for teams to get started quickly. The intuitive design ensures that users can navigate the platform with ease. Ringover, however, takes ease of use to the next level with its streamlined interface and simple setup process, making it ideal for businesses that prioritize user experience.
Functionality
Aircall provides a robust set of features, including call routing, analytics, and CRM integrations, which cater to the needs of most businesses. Ringover, however, offers more advanced functionalities such as call recording and detailed analytics, making it a better option for businesses that require more comprehensive call management capabilities.
Scalability
Aircall is designed to scale with your business, offering flexible plans that can accommodate growing teams. Its scalability is suitable for small to medium-sized businesses. Ringover, on the other hand, offers more scalability options, making it a better choice for larger enterprises or businesses with rapid growth plans.
Integrations
Aircall integrates seamlessly with popular CRM tools, enhancing its functionality and making it a versatile choice for businesses. Ringover, however, offers a wider range of integrations, providing more flexibility and options for businesses looking to connect their call center software with other tools.
Customer Support
Aircall provides reliable customer support, ensuring that users can get assistance when needed. However, Ringover offers more comprehensive support options, including live chat and phone support, making it a better choice for businesses that require more immediate assistance.
Security
Aircall ensures data security with robust encryption and compliance with industry standards. Ringover, however, offers enhanced security features, including advanced encryption and additional compliance certifications, making it a more secure option for businesses handling sensitive information.
Overall Rating
Aircall is a solid choice for businesses looking for a reliable call center solution with essential features. However, Ringover's advanced functionalities, ease of use, and comprehensive support make it a superior option for businesses seeking a more robust and scalable solution.
Aircall vs Ringover: A Detailed Breakdown of Key Features
Call Routing
Aircall offers efficient call routing features that ensure calls are directed to the right team members, enhancing customer service. However, Ringover provides more advanced call routing options, allowing for greater customization and flexibility. If you need a more tailored call routing solution, Ringover is the better choice.
Analytics
Aircall provides comprehensive analytics that help businesses track call performance and identify areas for improvement. Ringover, however, offers more detailed analytics, providing deeper insights into call data. If you require more in-depth analytics, Ringover is the superior option.
CRM Integrations
Aircall integrates seamlessly with popular CRM tools, enhancing its functionality. Ringover, however, offers a wider range of CRM integrations, providing more flexibility for businesses looking to connect their call center software with other tools. If you need more integration options, Ringover is the better choice.
Call Recording
Aircall offers basic call recording features, allowing businesses to record and review calls for quality assurance. Ringover, however, provides more advanced call recording options, including the ability to store and manage recordings more efficiently. If you need more robust call recording capabilities, Ringover is the superior option.
User Interface
Aircall's user interface is intuitive and easy to navigate, making it accessible for users of all skill levels. Ringover, however, offers a more streamlined interface, providing a smoother user experience. If you prioritize user experience, Ringover is the better choice.
Setup Process
Aircall offers a straightforward setup process, allowing businesses to get started quickly. Ringover, however, provides an even simpler setup process, making it ideal for businesses looking to implement their call center software with minimal hassle. If you need a quick and easy setup, Ringover is the superior option.
Pricing Comparison of Aircall and Ringover
To assist you in making an informed choice, we’ve outlined the pricing plans and essential features of Aircall and Ringover. This comparison will highlight the best option for enhancing your call center operations.
Aircall Pricing Plans
- Unlimited calls within US and Canada for cost-effective communication.
- Essential telephony features including IVR and call recording.
- Send and receive SMS and MMS for versatile messaging.
- Softphone for desktop, Android, and iOS for flexible usage.
- Mandatory call tagging for better call management.
- Advanced analytics and live monitoring for performance insights.
- Queue call back and smart routing for improved customer service.
- Power Dialer and Voicemail Drop for efficient sales operations.
- Custom onboarding for tailored setup experience.
- Access to API developer support for technical assistance.
- Service-level agreement for guaranteed service quality.
- Single sign-on for simplified user access.
Ringover Pricing Plans
- Local number from 43 countries, enhancing local presence.
- Mobile, web, and desktop applications for versatile access.
- IVR and call forwarding for efficient call management.
- Call logs and recordings for comprehensive call tracking.
- Advanced IVR with smart routing and call queues.
- Two integrations for seamless tool connectivity.
- Advanced analytics for in-depth performance insights.
- Coaching features like double listening and whispering.
- Power Dialer for efficient and automated calling.
- Call scripts to standardize communication.
- Voicemail drop for quick message delivery.
- Local Presence Dialing for enhanced caller recognition.
Our Rating Methodology
We rigorously evaluate each call center software, focusing on key factors like functionality, ease of use, and integrations. By analyzing user reviews and conducting thorough testing, we ensure our recommendations fit your needs. Each factor is weighted by importance to deliver a reliable final rating, helping you make informed decisions.
Aircall or Ringover: Which One Matches Your Business Needs?
Choose Aircall If You Need ...
- Easy-to-use call center software
If you are a beginner or small business owner looking for an easy-to-use call center software, Aircall is the ideal choice. Its intuitive interface and seamless CRM integrations make it accessible for users of all skill levels.
- Reliable customer support
If you require reliable customer support for your call center operations, Aircall is the better choice. Its dependable support options ensure that you can get assistance when needed, making it a trustworthy option for businesses.
Choose Ringover If You Need ...
- Advanced call management features
If you need advanced call management features for your business, Ringover is the superior choice. Its comprehensive analytics and advanced call routing options provide more in-depth insights and tailored solutions for call management.
- Comprehensive analytics
If you require comprehensive analytics for your call center operations, Ringover is the better choice. Its detailed analytics provide deeper insights into call data, making it ideal for businesses that require more in-depth analysis.
Frequently Asked Questions
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Martin Lunendonk
Martin Lunendonk is a senior tech writer specializing in website builders, web hosting, and ecommerce platforms. With a background in finance, accounting, and philosophy, he has founded multiple tech startups and worked in medium to large tech companies and investment banking, bringing deep expertise and reliable insights to his software reviews.
