Aircall vs JustCall (2024 Comparison)
Aircall is a robust cloud-based phone system offering advanced call analytics and seamless CRM integration. Its user-friendly interface makes it ideal for businesses seeking a comprehensive communication solution.
- Advanced call analytics
- Seamless CRM integration
- User-friendly interface
- Higher pricing
- Limited SMS features
Free plan?
NoStarting price
$30 per month per user
JustCall is an affordable cloud phone system with excellent SMS functionality and efficient call forwarding. It's perfect for businesses looking for a cost-effective communication solution.
- Affordable pricing
- Excellent SMS functionality
- Efficient call forwarding
- Fewer CRM integrations
- Basic analytics
Free plan?
YesStarting price
$19 per month per userWhat is Aircall?
Aircall is a cloud-based phone system designed for modern businesses. It offers seamless integration with popular CRM and helpdesk tools, making it easy to manage customer interactions. With features like call routing, voicemail, and analytics, Aircall helps businesses streamline communication and improve customer service. Whether you're a small business or a large enterprise, Aircall provides a scalable solution that adapts to your needs, ensuring efficient and effective communication.
What is JustCall?
JustCall is a comprehensive cloud phone system that caters to businesses of all sizes. It simplifies communication by offering features like call forwarding, SMS, and voicemail. JustCall integrates with various CRM and helpdesk platforms, enhancing productivity and customer engagement. Whether you're managing a remote team or handling customer support, JustCall provides a reliable and flexible solution to meet your communication needs.
Pros and Cons of Aircall vs JustCall
Pros & Cons of Aircall
- Aircall offers detailed call analytics that provide valuable insights into call performance, helping businesses optimize their communication strategies and improve customer service.
- Aircall integrates effortlessly with a wide range of CRM systems, enhancing its functionality and making it a powerful tool for sales and support teams.
- Aircall's intuitive interface makes it easy for teams to get started quickly, reducing the learning curve and increasing productivity.
- Aircall's pricing is on the higher side, which may be a consideration for budget-conscious businesses looking for a more affordable solution.
- While Aircall supports SMS, its features are limited compared to other tools, which may be a drawback for businesses that rely heavily on text messaging.
Pros & Cons of JustCall
- JustCall offers competitive pricing, making it an attractive option for businesses looking for a cost-effective communication solution without compromising on essential features.
- JustCall excels in SMS functionality, offering seamless integration with other communication channels, making it ideal for businesses that rely heavily on text messaging.
- JustCall's call forwarding feature is highly efficient, ensuring calls are directed to the right person without delay, which is beneficial for businesses with remote teams.
- JustCall offers fewer CRM integration options compared to other tools, which may limit its functionality for businesses that rely on specific CRM systems.
- JustCall's analytics tools are basic and lack the depth and detail found in other tools, which may be a drawback for businesses that require advanced data insights.
Aircall vs JustCall: At A Glance
Aircall vs JustCall: A Detailed Breakdown of Key Features
Call Routing
Aircall's call routing feature is highly customizable, allowing businesses to direct calls efficiently based on various criteria. This flexibility ensures that calls reach the right team members, enhancing customer satisfaction. JustCall also offers call routing, but with slightly fewer customization options. If you need advanced call routing capabilities, Aircall is the better choice.
Voicemail
Aircall provides a robust voicemail system with features like transcription and easy access, making it simple to manage messages. JustCall offers a reliable voicemail service but lacks some of the advanced features found in Aircall. If voicemail management is crucial, Aircall's comprehensive system is more suitable.
SMS
JustCall excels in SMS functionality, offering seamless integration with other communication channels. This makes it ideal for businesses that rely heavily on text messaging. Aircall also supports SMS but with fewer features. If SMS is a key component of your communication strategy, JustCall's superior SMS capabilities make it the better option.
Analytics
Aircall's analytics tools provide in-depth insights into call performance, helping businesses optimize their communication strategies. JustCall offers basic analytics but lacks the depth and detail of Aircall's offerings. If data-driven decision-making is important, Aircall's advanced analytics are more beneficial.
CRM Integration
Aircall integrates seamlessly with a wide range of CRM systems, enhancing its functionality and making it a powerful tool for sales and support teams. JustCall also offers CRM integration but with fewer options. If CRM integration is a priority, Aircall's extensive compatibility makes it the better choice.
Call Forwarding
JustCall's call forwarding feature is highly efficient, ensuring calls are directed to the right person without delay. This makes it ideal for businesses with remote teams. Aircall also offers call forwarding but with slightly less efficiency. If call forwarding is essential, JustCall's superior performance makes it the preferred option.
Pricing Comparison of Aircall and JustCall
To assist you in making an informed choice, we’ve outlined the pricing plans and essential features of Aircall and JustCall. This comparison will highlight the best option for your communication needs.
Aircall Pricing Plans
- Unlimited calls within US and Canada for cost-effective communication.
- Essential telephony features including IVR and call recording.
- Send and receive SMS and MMS for versatile messaging.
- Softphone for desktop, Android, and iOS for flexible usage.
- Mandatory call tagging for better call management.
- Advanced analytics and live monitoring for performance insights.
- Queue call back and smart routing for improved customer service.
- Power Dialer and Voicemail Drop for efficient sales operations.
- Custom onboarding for tailored setup experience.
- Access to API developer support for technical assistance.
- Service-level agreement for guaranteed service quality.
- Single sign-on for simplified user access.
JustCall Pricing Plans
- Free local number to establish a local presence.
- Basic call & SMS analytics for performance insights.
- Core calling features to enhance communication.
- Productivity tool integrations for streamlined workflows.
- AI-powered call transcripts & summary for better insights.
- 100+ integrations to connect with various tools.
- WhatsApp messaging for broader communication channels.
- Team performance analytics to track and improve efficiency.
- Bulk SMS Campaigns & workflows for mass communication.
- Advanced analytics & reporting for detailed insights.
- Roles & permissions for better access control.
- Live call monitoring for real-time supervision.
- Single Sign-on (SSO) for enhanced security.
- Custom outbound call/SMS bundles for tailored needs.
- Dedicated success manager for personalized support.
- Service-Level Agreement (SLA) for guaranteed service quality.
Our Rating Methodology
We thoroughly evaluate each communication tool, focusing on key aspects like functionality, ease of use, and integrations. By analyzing user feedback and conducting in-depth testing, we ensure our recommendations align with your needs. Each factor is weighted to provide an accurate final rating, helping you make informed decisions.
Aircall or JustCall: Which One Matches Your Business Needs?
Choose Aircall If You Need ...
- Advanced call analytics
If you need a communication tool with advanced call analytics to gain valuable insights into call performance and optimize your strategies, Aircall is the ideal choice.
- Seamless CRM integration
If your business relies heavily on CRM systems and requires seamless integration to enhance functionality, Aircall's extensive compatibility makes it the better option.
Choose JustCall If You Need ...
- Excellent SMS functionality
If your business relies on text messaging and requires excellent SMS functionality with seamless integration, JustCall is the perfect choice for your communication needs.
- Efficient call forwarding
If you have a remote team and need efficient call forwarding to ensure calls are directed to the right person without delay, JustCall is the preferred option.
Frequently Asked Questions
Which tool offers better CRM integration?
Is Aircall more expensive than JustCall?
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Martin Lunendonk
Martin Lunendonk is a senior tech writer specializing in website builders, web hosting, and ecommerce platforms. With a background in finance, accounting, and philosophy, he has founded multiple tech startups and worked in medium to large tech companies and investment banking, bringing deep expertise and reliable insights to his software reviews.
