Aircall vs Freshcaller (2024 Comparison)
Aircall offers advanced call management features and seamless CRM integrations, making it a powerful tool for businesses looking to enhance their communication processes.
- Advanced call routing options
- Seamless CRM integrations
- Comprehensive analytics tools
- Higher pricing for premium features
- Requires stable internet connection
Free plan?
NoStarting price
$30 per month per user
Freshcaller provides affordable pricing and reliable call management features, making it an attractive choice for businesses seeking a user-friendly communication solution.
- Affordable pricing plans
- User-friendly interface
- Reliable call management features
- Limited advanced features
- Fewer CRM integrations
Free plan?
YesStarting price
€15 per agent per monthWhat is Aircall?
Aircall is a cloud-based call center software designed to streamline communication for businesses. It offers features like call routing, analytics, and integrations with popular CRM tools, making it ideal for sales and support teams. With Aircall, you can manage calls efficiently, ensuring that your team stays connected and productive. The software's user-friendly interface and robust functionality help businesses enhance customer interactions and improve overall communication processes.
What is Freshcaller?
Freshcaller is a cloud-based phone system that helps businesses manage their call operations efficiently. It offers features like call routing, IVR, and call recording, making it a versatile tool for customer support and sales teams. Freshcaller integrates seamlessly with other Freshworks products, providing a unified experience for managing customer interactions. Its intuitive interface and flexible pricing plans make it an attractive choice for businesses looking to enhance their communication capabilities.
Pros and Cons of Aircall vs Freshcaller
Pros & Cons of Aircall
- Aircall offers highly customizable call routing options, allowing businesses to direct calls based on various criteria. This ensures that customers reach the right team member quickly, enhancing customer satisfaction.
- Aircall integrates seamlessly with a wide range of CRM systems, enhancing its functionality and making it a versatile tool for businesses. This integration capability streamlines workflows and improves efficiency.
- Aircall provides detailed analytics that help businesses track performance and make data-driven decisions. These insights are invaluable for optimizing call operations and improving overall communication strategies.
- Aircall's premium features come at a higher price point, which may be a consideration for budget-conscious businesses. However, the advanced capabilities offered can justify the investment for those seeking robust call management solutions.
- Aircall relies on a stable internet connection for optimal performance. Businesses with unreliable internet may experience disruptions, which could impact communication efficiency and customer satisfaction.
Pros & Cons of Freshcaller
- Freshcaller offers competitive pricing plans that cater to businesses of all sizes. This affordability makes it an attractive option for startups and small businesses looking to enhance their communication capabilities without breaking the bank.
- Freshcaller's intuitive interface makes it easy for teams to get started quickly. The straightforward setup process and user-friendly design ensure that businesses can efficiently manage their call operations with minimal training.
- Freshcaller provides reliable call management features that help businesses streamline their communication processes. These features ensure that calls are handled efficiently, improving customer satisfaction and team productivity.
- Freshcaller offers a solid set of features, but it may lack some of the advanced capabilities found in other call center solutions. Businesses with complex communication needs may find these limitations a drawback.
- Freshcaller provides CRM integrations, but the options are more limited compared to other solutions. Businesses relying heavily on CRM connectivity may need to explore additional integration options to meet their needs.
Aircall vs Freshcaller: At A Glance
Aircall vs Freshcaller: A Detailed Breakdown of Key Features
Call Routing
Aircall's call routing feature is highly customizable, allowing businesses to direct calls based on various criteria, ensuring that customers reach the right team member quickly. Freshcaller also offers call routing, but Aircall's advanced options make it a better choice for businesses with complex call management needs.
IVR
Aircall provides a robust IVR system that enhances customer experience by guiding callers to the appropriate department. Freshcaller's IVR is effective, but Aircall's additional customization options make it more suitable for businesses looking to optimize their call flow.
Call Recording
Aircall's call recording feature is reliable and easy to use, allowing businesses to monitor and review calls for quality assurance. Freshcaller offers call recording as well, but Aircall's seamless integration with other features makes it a more efficient choice for businesses focused on call quality.
Analytics
Aircall excels in providing detailed analytics that help businesses track performance and make data-driven decisions. Freshcaller offers analytics too, but Aircall's comprehensive reporting tools give it an edge for businesses looking to gain deeper insights into their call operations.
CRM Integrations
Aircall integrates with a wide range of CRM systems, enhancing its functionality and making it a versatile tool for businesses. Freshcaller also offers CRM integrations, but Aircall's extensive library and seamless connectivity make it a preferred choice for businesses seeking comprehensive integration options.
Voicemail
Aircall's voicemail feature is user-friendly and efficient, allowing businesses to manage messages effectively. Freshcaller provides voicemail as well, but Aircall's additional features and ease of use make it a more attractive option for businesses prioritizing communication efficiency.
Pricing Comparison of Aircall and Freshcaller
We’ve compiled the pricing tables and highlighted the key features of both Aircall and Freshcaller to aid in your decision-making process. Let’s explore what each platform has to offer.
Aircall Pricing Plans
- Unlimited calls within US and Canada for cost-effective communication.
- Essential telephony features including IVR and call recording.
- Send and receive SMS and MMS for versatile messaging.
- Softphone for desktop, Android, and iOS for flexible usage.
- Mandatory call tagging for better call management.
- Advanced analytics and live monitoring for performance insights.
- Queue call back and smart routing for improved customer service.
- Power Dialer and Voicemail Drop for efficient sales operations.
- Custom onboarding for tailored setup experience.
- Access to API developer support for technical assistance.
- Service-level agreement for guaranteed service quality.
- Single sign-on for simplified user access.
Freshcaller Pricing Plans
- Buy Toll-free Numbers to enhance customer accessibility.
- Inbound Caller ID for identifying incoming calls.
- Desktop Notifications to stay updated on call activities.
- Call Notes for documenting important call details.
- Number Porting to retain existing phone numbers.
- Basic Call Queues for managing call flow efficiently.
- Voicemail for capturing missed calls.
- Warm Transfer for seamless call handovers.
- Holiday Routing to manage calls during holidays.
- Advanced Call Metrics for detailed performance analysis.
- Call Barging to join ongoing calls for supervision.
- Call Center Agent Statuses for monitoring agent availability.
- Speech Enabled IVR (Phone Trees) FREDDY for advanced call routing.
- Abandoned Call Metrics to track missed opportunities.
- Service Level Monitoring for ensuring quality standards.
- Day Passes to add extra agents temporarily.
Our Rating Methodology
We rigorously evaluate each call center software, focusing on key factors like functionality, scalability, and customer support. By analyzing user reviews and conducting in-depth testing, we ensure our recommendations meet diverse business needs. Each factor is weighted to provide a reliable final rating, helping you make informed decisions.
Aircall or Freshcaller: Which One Matches Your Business Needs?
Choose Aircall If You Need ...
- Advanced call management features
If you are a business with complex communication needs, Aircall's advanced call management features, including customizable call routing and comprehensive analytics, make it a superior choice for optimizing your call operations.
- Seamless CRM integrations
If your business relies heavily on CRM systems, Aircall's seamless integrations with a wide range of CRM tools make it the ideal solution for streamlining workflows and enhancing productivity.
Choose Freshcaller If You Need ...
- Affordable pricing plans
If you are a small business or startup looking for an affordable communication solution, Freshcaller's competitive pricing plans make it an attractive option for enhancing your call management capabilities without breaking the bank.
- User-friendly interface
If ease of use is a priority for your team, Freshcaller's intuitive interface and straightforward setup process make it a great choice for businesses seeking a user-friendly communication solution.
Frequently Asked Questions
What are the key differences between Aircall and Freshcaller?
Which tool is better for small businesses?
How do Aircall and Freshcaller handle integrations?
What are the security features of Aircall and Freshcaller?
Which tool offers better customer support?
How do Aircall and Freshcaller compare in terms of scalability?
Martin Lunendonk
Martin Lunendonk is a senior tech writer specializing in website builders, web hosting, and ecommerce platforms. With a background in finance, accounting, and philosophy, he has founded multiple tech startups and worked in medium to large tech companies and investment banking, bringing deep expertise and reliable insights to his software reviews.
